Once airborne everything was great
Wifi to wick to connect or hold connection
The Flights delayed and I missed my fl next flight
優點： "Turbulence Ear popping"
優點： "Crew was good n seat could have been bigger."
缺點： "Landing late to Chicago almost cost me my connection so I was stressed and could not eat due to limited time in between. The airline didn't notify us of being late to Chicago until I was on plane. We were told it was on time. Very disappointing.."
優點： "Food was good and crew was very nice"
缺點： "More leg room"
優點： "Crew was great!"
缺點： "I'm a frequent flyer with AA; it's very dissapointing that I have missed my connections with AA about 60% of the time this year. I don't know what's going on with the airline, but it seems they are falling behind the curve in terms of punctuality. Seriously thinking about changing airlines."
優點： "Customer service was acceptable"
缺點： "Flights were cancelled and had to take another airline. Bags were also lost for 5 days!"
優點： "On time with easy boarding and very helpful staff."
缺點： "Delays. Unexplained."
優點： "Everything BUT the ticket agent"
缺點： "Key West Ticket agent who also did double duty as boarding agent was so rude and condescending to everyone. Very short and impatient. Speaking to us like we were all idiots. Employees like him give flying a bad rap."
優點： "Plane too cold hard to sleep, no blankets or pillows"
缺點： "late cold plane"
缺點： "Constant delays, wrongful promises of when/how long delays would take"
優點： "Everything in order and on time."
缺點： "Very uncomfortable American airlines is the worst"
缺點： "Late cancellation. We still haven’t departed Dayton."
優點： "Informed in cell phone about flight delays."
缺點： "Delayed flight. I was informed of the three-timed delays. Eventually, the flight met the 2nd one."
優點： "The crew was very kind."
缺點： "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
優點： "A few ground staff tried to help, this was good of them."
缺點： "The flight was delayed by three hours. I missed the following flight. American Airlines ground staff in Dallas (with the exception of one person) were terrible as the refused to help me get a new flight (since the flight was ticketed on BA). They also said the delay with American Eagle had nothing to do with them. I lost my one and only upgrade because of this and had to spend the night in Dallas. American Airlines are terrible."
優點： "Nothing, they’re awful."
缺點： "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
優點： "Excelente fiight"
缺點： "Door change from terminal D to terrminal E Flght departure delayed"
缺點： "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."
缺點： "Delay due to mechanical glitch which should have been checked before boarding"
缺點： "After flying from Denver to Philly, I had anticipated an hour and a half layover. First email came speaking of a delay, then second, then about five emails later American Airlines notified me that there will be a 4 hour delay. To get from Philly to avoca on a flight is half an hour. On a bus, its two hours. If an airline knows there will be a four hour delay, how do you not provide that service? I watched plent of other flights go to AVP and even to Allentown, no one could offer one of those options to me? Cold, compressed and miserable experience."
優點： "Friendly crew, comfortable space, good snacks."
優點： "Short trips so no entertainment is offered so it's n/a"
優點： "Left on time, arrived early, God food, pleasant flight."
優點： "Crew was good."
缺點： "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
缺點： "That fact that on both ways they changed our flights which either we got to the destination late or we had to run across the airport so we don't miss our flights"
優點： "The entertainment selection was prolific, with many many movies to choose from including recent releases. The staff provided plenty of beverages to help the time slide by nicely. The seats had both USB and 110V power outlets which was awesome. The entertainment systems work with regular iPhone headsets which was good."
缺點： "Couldn't get our meal preference selected, Iberia page for the flight check-in didn't work at all, getting a page not found error. Then after calling Iberia, and getting the AA confirmation managed to at least get into AAs web site for the flight, but now it was apparently too late to change our food option, and AA wouldn't work with us at all, the phone agent event LIED on the phone suggesting we could talk to customer service at the airport to have them provide an appropriate meal option. The customer service line was CORDONED OFF at LAX, and getting help out of their agents was like trying to get blood from a stone. The worst customer service experience I've ever had, even than Comcast. Then, I guess this ticket is economy minus, you have to pay more for seats that aren't at the total arse end of the plane. WTF. Economy means economy, not the back end of economy, but now you gotta pay to "upgrade" to regular economy. I can't imagine what that must have been like for families of four with children who are being extorted just so they can sit together. Then at the airport, despite having been assigned a gate, the plane came into a different gate, and we're just sitting there slowly wondering more and more why there aren't many people around. Finally we have to go ask another airlines' desk where our plane is at (it never had a correct gate assignment on the monitors) to figure out where we had to board. No announcement, no agent at the old gate to direct passengers to the correct place. Upon traveling to London on the red-eye, they proceeded to keep the plane completely dark the entire trip. No attempt to help passengers adjust to the destination time zone at all. Trying to open a window resulting in being curtly asked to close it. Jet lag on eastbound transatlantic is bad enough without the airline making it worse. On the return journey the line for the gate was around the corner AFTER boarding had started, and people couldn't board in any sort of order. My entertainment system crashed, when they finally came round with food, I could ask them to reset it. Having paid for the Wifi, which is fine, it's an add-on service, it was difficult to connect to, my phone really struggled to bring up the sign-in page, and I had to reboot my laptop three times, clearing my browser cache to get it to connect. The connection and payment screens were very slow, which was because the wifi overall was very slow. I am sitting on the plane waiting to hear from my father about his critical surgery with my phone dropping on and off the wifi due to slowness and extreme packet loss (>50%). I had been hoping to get some work done on the flight, so much for that idea, I couldn't maintain a solid VPN connection for more than 5 minutes at a time. I will never fly AA again unless they are the last option at a non-horrible price. This was an emergency trip as it was, and booked through Iberia; thanks for nothing Iberia."
缺點： "Airline had no gates at destination and made us sit on board for an hour after landing. Should have been protactive and found air stairs to disembark instead of forcing passengers stuck on hot plane."
優點： "The flight was early morning so the plane was basically empty. And the flight was short due to short distance and tail winds. Crew is always friendly and helpful."
缺點： "Plane seats are EXTREMELY cramped. We were early but had to sit for 15 minutes waiting for the plane in our spot to leave."
優點： "mango juice and soft blankets"
缺點： "too much time between meals"
優點： "Can't make my stars better on the survey. My flights were great. Great people...kind."
缺點： "Flight was good until, after arriving 30 minutes early to PWM, our plane had to wait about that much time for our gate to open. Once pulling to the gate we waited another 15 minutes for someone to figure out the walkway and open the door tom the plane-- all with no communication from the crew."
優點： "We were able to board first. The round trip flight was overall amazing. American Airlines is awesome when it comes to active duty flying. When try let him board early and took his luggage they also did the same for me as his wife and it was a great experience to know they care for both of us."
缺點： "I didn't like the lady we sat next to! But you can't help that. So you all did amazing!"
優點： "The crew was very nice and warm"
缺點： "The entertainment was poor and not visible from everywhere (understandable from an old plane)"
優點： "All flights were on time and arrived early."
優點： "Polite crew"
缺點： "Flight delayed 15 min"
優點： "A two hour ride on an airplane without having to drive."
缺點： "The seats are extremely uncomfortable on this pane."
優點： "I liked that it was on time and that I was a safe flight. The people at the checking counter were nice and helpful."
缺點： "I did'nt like the fact that because I was not in uniform that I could'nt board the plane until Group 4 was called. The plane was entirely too cold for comfort. I really tried to just ignore and try to sleep but it was freezing."
優點： "A typical American Airlines flight these days. Easy boarding. Very friendly flight crew. Cafeteria food. Left a little late and arrived on time."
缺點： "Squished in seats. No legroom. The usual. (Everyone understands)"
優點： "The crew was very helpful on the plain. There was a bit more room on the next flight than the one from Dayton to Charlotte"
缺點： "The isle was way too narrow People were bumping into me as they went down the isle and I had to carry my cane and carry on bag . I could not understand to pilot when he spoke at all."
優點： "I liked that the seats seemed roomier. The crew was very polite and professional. The baggagr allowance seemed generous compared to other airlines (Frontier)"
缺點： "I didnt get any of the benefits that are supposed to come with the American Airlines credit card. I never have."
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
There was no food or entertainment but there is no n/a option
優點： "GREAT SEATS AND SERVICE"
缺點： "other than free flights, nothing"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Flight convenients"
缺點： "Small plane .. I’m a y’all person.. warning when booking ticket"
優點： "I especially like the agent at the United Lounge in Denver who changed my flight to one that left 3 hours before my original flight. Also, she arranged for my checked bag from Dayton, OH to be transferred to the new flight. I was concerned by happy to get it in Denver - actually, it was one of the first luggage to arrive."
缺點： "All was well. Thanks."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "The flight was booked through Jetfly and I tried to change the date. I ended up losing the entire ticket. No flight, no money. I talked to Jetfly at least 8 times and they kept confusing things, delaying things, and were not very helpful which caused me to miss any available flights."
優點： "Met chief pilot at Wendy’s before flight. He was friendly and gave us confidence"
缺點： "The seats were too close together and very uncomfortable"
優點： "Smooth flight and landing."
缺點： "Too long for the hardness of the seats. Flight was endles."
缺點： "Make sure you have no more than2 checked bags"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Plane was delayed 87 minutes because the plane had maintenance issues that the air and did not organize and plan better. For their error, I missed my client and got fired."
缺點： "The airline not getting me on the Dayton-Newark then Newark-Rochester flight so I could get to my destination on time. The agent at the airport was not helping or listening. Now I miss my client loss a lot of money for the day and I got fired."
缺點： "I think if you over 6”7 you should not be charged for an exit row on commuter planes"
缺點： "I purchased my ticket in March with seating assigned to me and then when I travel from Chicago to San Jose my seating was changed and I had to sit back in the 22nd row now I walk with a cane and so this is very was very painful for me, my itinerary said that my seating was row seven for the whole trip but when I got ready to fly home from Chicago to San Jose to- day ,so I was very uncomfortable. I did not know my seating had been changed."
優點： "Great crew. Liked pretzels"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I ultimately arrived at my final destination on the same day that I left, and 12 hours later instead of 36 hours later that it was looking like it'd be at the time. Crew at the gate and on the plane were wonderful. Personnel at the airport were also wonderful aside from the fact that I couldn't seem to get on the official standby list until my mother-in-law got me on by talking to personnel at a completely different airport."
缺點： "Flight was diverted due to weather and subsequently was cancelled and rebooking was a disaster. Lines and phone hold times for rebooking took an hour each time I stood in line, which was four times.Thankfully, I was on standby for this same-day flight and was able to arrive at my destination 12 hours later than planned instead of 36 hours later than planned."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Didn't go because of high winds in Newark"
缺點： "Having to come home and try it again today"
缺點： "I was delayed each direction :/"
優點： "Nothing really stood out to me."
缺點： "Sitting on the tarmac for 30 minutes. The flight attendants didn't encourage those with connections to get let off first."
優點： "I checked in online and got free TSA precheck so I didn't have to unload my bags or take off my shoes. Everything went really fast, and I was back home to my family in no time!"
缺點： "There was no way of knowing if my baggage was in the claim area as several flights were unloaded onto one belt at a time."
優點： "Food voucher"
缺點： "Flight was delayed approx 7-8 times, 7.5 hrs. I arrived at 7:15 am for a 9:20am flight to find that it was delayed. Wasn't notified before leaving home of delay. Was given a 2 food vouchers but very late, 30 mins before boarding time. Paid for two meals already by then. My Friday to Monday trip to see my family was shortened by almost a day. I hadn’t seen them for 3 years. Don't know when I'll be able to see them next. Not happy..."
缺點： "I had to interrupt my flight and book another flight from Denver to Phoenix. Mass confusion to simply guarantee my checked bag would no continue on to Maui. I was told to keep my bag at the ticket desk in Dayton....scolded for doing so at the gate....then again scolded for same thing at gate for Denver to Phoenix. At least I kept track of my bag through it all."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "A little late taking off but was kept informed the whole time, crew/staff was friendly"
優點： "Movies on personal device"
缺點： "2+ hours late to depart with no explanation. Multiple delay messages from United ranging from 59 minutes late to 2 hours 10 minutes late often within minutes of each other. Poor service, crowded, and very uncomfortable."
優點： "The people all the way through, the equipment seems to be getting dated."
缺點： "Terminals were too far for my connection to toronto."
優點： "Crew was very polite."
缺點： "Lack of legroom"
優點： "Flight was smooth. Left on time. Everyone was pleasant."
缺點： "Seats are cramped. Could not understand flight attendants or captain when they spoke on the intercom. Sat in one of the last rows. Didn't get to us for drink service."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "I made my travel arrangements and had plans after i had landed but had to cancel my plans due to having to get on a different flight and not landing til almost 9 pm"
缺點： "Having to change all my plans due to flight switch"
缺點： "Cabin air didn't work until we were in the air, it was easily iver 80 degrees nthere"
優點： "Got there on time but over sold so anxiety getting on for international flight...unnecessary!"
優點： "Everything went on schedule and our bulkhead seats were great. Flight was smooth and got in early."
缺點： "The person giving the announcements spoke so quickly and in a monotone way that it was difficult to understand her."
缺點： "Tardiness and heat"