優點： "Crew was good n seat could have been bigger."
缺點： "Landing late to Chicago almost cost me my connection so I was stressed and could not eat due to limited time in between. The airline didn't notify us of being late to Chicago until I was on plane. We were told it was on time. Very disappointing.."
缺點： "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
優點： "Very friendly and accommodating."
缺點： "tv screens on the back of seats"
優點： "Food was far better coming back than going there."
缺點： "No working USB to hook electronics up. What good is it to stream onboard content when on a 10H flight my phone dies in 4H... Stick to paper books next time."
優點： "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
優點： "Absolutely nothing. At least I made it to DC but what the f. They made us board late and then told us to inboard and blamed the weather when other planes where just leaving they couldn't tell us they didn't want to work anymore and then 6 hours after we were able to board. Really bad."
缺點： "They should have offered food vouchers instead of the bad junk food they offered which wasn't enough to feed all the passengers plus the supposedly delay because of the weather was low when you could see planes leaving every half an hour."
優點： "They weee calm dealing with angry passengers."
缺點： "Leave on time. Nearly 3 hours late. Horrible."
優點： "The crew seemed nice"
缺點： "It is not the airline, I just had screaming kids beside me and behind me for 5 hours"
優點： "Crew was friendly."
缺點： "4.5 hour flight to international destination and no meal provided. As usual, if you want a snack pay more. Slow chaotic boarding."
優點： "On time with easy boarding and very helpful staff."
優點： "The crew was good given the challenges of a delayed flight"
缺點： "They could have delivered on the most important aspect on-time arrival. I know that a mechanical issue delays such as tires however ongoing maintenance should prevent these delays. Your failure to deliver on your promise impacted my ability to deliver on mine."
優點： "Delayed and dropped off in the rain far from terminal still waiting for bags"
缺點： "There’s no headphones aboard for entertainment"
優點： "Everyone was helpful and fried. They did a real good job of moving people thru security fast. They processed like 150 people in line in about 10 minutes."
缺點： "We were delayed out of Chicago almost an hour because they had to scrape ice off the wings. I really stressed over possibly missing my layover. I ended up having to race to the it terminal in 10 minutes. I checked my bag because they said they were running out overhead space and then they went and put my bag on a LATER FLIGHT so I still don’t have my bag"
缺點： "They left our laggage out in the rain at some point of our trip and the contents of our suitcases were soaked. Ruined a dress my wife had planned to wear to a wedding because the red suitcase bled through to the dress. Underwater, etc was soaked. The extent of it we didn't realize until unpacking the suitcases later. Totally disgusted they could have left our suitcase in the rain uncovered (or perhaps dropped them in a puddle)."
優點： "Comfort on board, entertainment system"
缺點： "Older plane than on the way to Paris, did not like so much the food (except main course)"
缺點： "Late cancellation. We still haven’t departed Dayton."
缺點： "No food served on a 5+ hour flight...you had to pay extra for it and it didn't look like it was worth it. You also had to pay to choose your seat to be with other members of your group....this is all after paying for the flight itself! For the trip to Ireland from LA, for a group of 6, it was another $1000+! Just another way to get a few more bucks because they can! :("
優點： "Informed in cell phone about flight delays."
缺點： "Delayed flight. I was informed of the three-timed delays. Eventually, the flight met the 2nd one."
缺點： "Flight was delayed by 90 minutes because the incflight mint flight was late"
優點： "All good, on time, crew was pleasant!"
缺點： "All good"
缺點： "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis. Switched to a flight to D.C. with a connection to get to LGA. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D.C. and asked to switch to go into Westchester instead of LGA which we were denied. So changed to another connecting flight to LGA that didn't take off on time. Offered nothing for any of the inconveniences. Etc."
優點： "Nothing, they’re awful."
缺點： "American Airlines failed to provide the service we paid for: a flight that arrived home in the morning, so that we could get to work. We had to use vacation days we did not have to spare."
缺點： "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
優點： "Easy to check in before trip, curb side check in is amazing, staff was super helpful. Flight attendants were so nice. Overall great flying experience"
缺點： "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte. Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times. Once we boarded around 9:00pm the boarding time still showed 8:10pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service."
優點： "On time, efficient, new plane. No troubles."
優點： "Comfort and roominess of seat, after switching seats with another passenger who requested it to be closer to her boyfriend. Great take off and landing. Crew was attentive. Entertainment system at each seat was awesome."
缺點： "Although the food was better on my trip back to NY from Rome, it was not the best."
優點： "blanket made it comfortable"
缺點： "No entertainment options"
優點： "Short trips so no entertainment is offered so it's n/a"
優點： "Left on time, arrived early, God food, pleasant flight."
優點： "I did not have a seat! Waiting for people to give up their seats!"
優點： "Crew was good."
缺點： "Boarding is terrible at DCA for commuter flights. You get on a bus packed in like sardines and the stand there for 15 minutes."
優點： "Our flight was cancelled"
缺點： "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
優點： "The flight was early morning so the plane was basically empty. And the flight was short due to short distance and tail winds. Crew is always friendly and helpful."
缺點： "Plane seats are EXTREMELY cramped. We were early but had to sit for 15 minutes waiting for the plane in our spot to leave."
優點： "The plane size and the individual monitors on each seat."
缺點： "Some of the attendants didn't seem to know what they were doing."
優點： "No comment."
缺點： "Due to flight delays and missed flight because of the delays, we had to rebook and reticket and took a different airline."
優點： "No surveys"
缺點： "No surveys"
優點： "La atención"
缺點： "Boarding seemed extremely unorganized. Crew skipped group 2 when calling groups to board, resulting in a mad rush."
優點： "Great food and headphones"
優點： "Polite crew"
缺點： "Flight delayed 15 min"
優點： "Overall, I liked the experience. Usually, I fly with southwest but I liked the price and comfort with American."
缺點： "Deley for 30 minutes on take off 10 minutes on landing"
優點： "The safety"
缺點： "Boarding, food"
優點： "Although the flight was booked solid I was bery comfortable. The plane had frontal entertainment which made time go by fast."
優點： "The crew was very helpful on the plain. There was a bit more room on the next flight than the one from Dayton to Charlotte"
缺點： "The isle was way too narrow People were bumping into me as they went down the isle and I had to carry my cane and carry on bag . I could not understand to pilot when he spoke at all."