優點： "The entertainment choice on AA and the in flight wifi are super! The flight attendants were impeccable."
缺點： "My flight was supposed to be on May 26 but I got bumped! The counter at Lax was completely UNDERSTAFFED! At one time the three customer service representatives were stuck with ‘difficult cases’ for over 20 minutes - the line did not move AT ALL! With roughly 75 passengers in line this is unacceptable. I sprang into action and demanded quicker service from the supervisor Seth telling him that people are going to miss their flights. He showed no people skills and decided to be confrontative, inquiring since when I was in line and telling me that I should have come earlier; he did admit that he was understaffed that day but could not do anything about it. After having waiting in line for 1 hour it took the representative too long to check out my Covid Test done by the company AA partnered with - and because of a missing ‘entry registration’ and the use of my married name on the Covid Test instead of my maiden name on my passport ( I had documentation to prove the validity of both names) I stood no chance to rectify any of it as the cut off time for the flight had approached. Instead I was issued a ticket for the next day. No smile, no empathy - I really felt treated like cattle...When I came to the same counter the next day the wait to see a customer service representative was 10 minutes!!!! Which proves my point that they were completely understaffed on May 26! And I had to get a hotel at LAX! On the flight on the 27 May I found the breakfast on board to be very disappointing: no bread, no deli meat and no cheese but yoghurt instead."
優點： "On time"
缺點： "More seat room"
缺點： "The airplane was very cold, and our seats were screwed up. Gentleman at the gate was very helpful, and handled the problem the best he could."
缺點： "Heat in the plane!"
優點： "I paid $118 for an extra legroom seat (D26) which then turned into a pass through for passengers to cut across to the other side to use the lavatory. This happened throughout the flight, hence took away the comfort I paid for and needed on this long flight."
缺點： "The food. I mean who makes this stuff?"
缺點： "No gate when we landed."
優點： "The only thing i can honestly say i liked about this flight was the seating."
缺點： "The crew was very rude starting from the gate. I was told that my carry-on was too big but yet there were people with bigger bags on flight. The crew was also very rude to fellow flight members. There was a small mix up with seats and instead of being nice to a lay they she was actually yelled at. The flight crew was very unpleasant."
缺點： "All good with me"
缺點： "No había espacio para equipaje arriba."
缺點： "Less passengers or bigger plane means more room. Everything was perfect except for being uncomfortably cramped."
優點： "Crew was very good. Seating was bad"
缺點： "Bigger seats"
優點： "Nothing was enjoyable."
缺點： "The flight was 4 hours late to leave and American did nothing to try and remedy the situation. Unacceptable that we are this late. I missed my meetings and they won’t offer any kind of voucher for future travel. But yet we have to pay for change fees!?!? I will absolutely avoid flying American."
優點： "The crew looked tired and somewhat friendly. We were delayed about 45 mins and they really didn’t communicate much the Captain did. On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too."
缺點： "More communication with the passengers would have been a bit better !!"
優點： "The crew was great. The plane was. It comfortable. There was no entertainment. Boarding was horrible. The manager was rude and made a snide comment to my husband while we were boarding. Then he yelled at an AA employee in front of all of the passengers boarding and kicked out from behind the desk."
缺點： "Manager on duty could’ve been more tactful and professional."
優點： "Knowing what carousel luggage was at - I suppose."
缺點： "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with (12 degree Fahrenheit feels like -4 and 20 mph winds). Felt frostbite, couldn’t move fingers, and have a sinus headache. absolutely appalling this is NY and USA - yet we can’t have car services pick up pasengers outside the door of the airport, instead require to walk 7 minutes and stand in a freezing air tunnel airport garage. Changes my mind on flying to LAGUARDIA in the future"
優點： "Dinner and boarding"
缺點： "Seats, noise and kids running, walking and CRAWLING in the aisles and lack of wifi and entertainment that I can choose, Also, the bathrooms ran out of paper and the crew was not attentive. They didn't do anything about the kids disruptive behavior and extremely load talking (reciting abc and counting). I asked if they could talk to the parents and they said no, the beverage service was not good as I couldn't get more water and the seats were awful! Why wasnt the wifi working? even if it worked I'd have to purchase it even tho it was an international flight. I will not fly American Airlines again!"
優點： "Loved the exceptional kindness of the staff"
缺點： "Lack of movie or music"
優點： "Friendly crew"
缺點： "Tight seating leg room non existent."
優點： "Upon learning that our flight was delayed, the flight attendants brought out snacks and water right away."
缺點： "They started a movie, then restarted the same one an hour into it. After it ended, they played a second movie and cut it off half way to show other programming. Who would bother with a movie knowing only a part of it is being shown? That is disrespectful of our time. Boarding was a mess- everyone at once, most bags put below with luggage even though most overhead compartments were empty."
優點： "Fast check in"
缺點： "Unfriendly airhostesses, I asked fir a blanket as it was freezing but refused to bring me one"
優點： "Excellent passenger service. PSA consistency performs as best of regionals."
優點： "On time. No surprises. Decent food and entertainment."
缺點： "Squeezed into my seat like a sardine."
優點： "My flights were booked through British Airways, but these segments were operated by American. Dallas to LAX was on an Airbus 321. Entertainment options were very good (although not as diverse as on British Airways). Food was okay. The crew was very pleasant."
缺點： "Small Airbus models (319 and 321) have noisy engines and noisy hydraulics, and they create an annoying amount of white noise in the passenger cabin."
缺點： "Never happened. Had to be cancelled cause we missed our main flight."
缺點： "Flights from PDX to BOS cancelled. Rerouted to PHX. All flights out of BOS, DC, Philly cancelled. I missed my Habitat for Humanity trip, not getting any refunds on flights or hotels. Out thousands and no one is helping me."
優點： "Not much"
缺點： "Passengers bringing hot food on plane. KFC and McDonalds odours major in first 30 minutes"
缺點： "Flight attendendant were unfriendly,she missed my dinner ,I had to call her so she bring my dinner!"
優點： "One of the flight attendants was nice."
缺點： "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
優點： "I felt like the staff was always doing something. Drinks, then food, then more drinks, then even ice cream! I really enjoyed this flight."
優點： "I was very happy to see that AA considerably improved service on-board, if I compare it to an experience of several years ago. For future flights to Europe I will not hesitate to choose AA over disappointing BA."
缺點： "All was as expected flying in coach. AA offered an adequate service fo an international flight."
優點： "I like the cookies. Any flight that safely lands is a good flight. I didn't have to hear the inflight "entertainment". There was room for my backpack, and I was in group 6 on a nearly full flight."
缺點： "I hate having media flashed in my face. The srewardesses misses me when serving beverages, which is hard to imagine, and rarely happens. We had a particularly bumpy landing. I've flown a fair amount, and I thought our bouncing and jostling was unusual, but then weather is unpredictable - still... I've seen navy pilots stick landings of small planes in worse weather."
缺點： "The flight I booked was misrepresented. I thought I was booking a BA flight only to find it was American Airlines. This changed the terminal I was to go to and the gate in which our Italian non-english speaking driver was to meet us at. This impacted seating selection, as well. Was forced to buy a premium seat when I realized the seating chart did not appear when I purchased the tickets. Also, flight was three hours late upon arrival. I understand safety is paramount and am grateful we eventually were able to find another plane, but it begs to speculate if things would have been smoother on a BA plane."
優點： "Crew did their best!"
缺點： "Our flight was delayed over 3 hours. Other Advantage members have already received bonus miles for their inconvenience. I am also an Advantage member and have not received bonus points and am unable to get ahold of anyone."
缺點： "No food available. Only drinks. In a flight late in the night."
優點： "The flight left on time. Pleasant crew."
缺點： "As usual, the seats for a 6'4" guy are not good."
優點： "Crew was friendly and boarding was smooth"
缺點： "Plane took off a little late but not enough to mess up my plans"
優點： "Smooth and very friendly service!"
優點： "The crews were very kind to young people."
缺點： "Flight was late, got a message from Kayak that it was delayed 3 hours...thank goodness I happened to check again, because then it was only delayed for 41 mins, then it gave me an update that it was only 21 mins delayed, then went back to 41! Pretty inconvenient, and it would have been nice to get a text, not just some silent pop up"
優點： "I think they should learn from other asian airlines, about Special veg meal.also more one cleans levatory."
缺點： "Nothing Other than dservice provided by Korean crew members"
優點： "the team was great, boarsing smooth, arrived early"
缺點： "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"
缺點： "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
缺點： "No wifi nor power outlets. The entertainment was okay at best."
缺點： "I didn't know it was American Airlines. I would have bought a different ticket had I known it wasn't JAL."
優點： "Fast, friendly service."
缺點： "The seemingly endless number of priority boarding groups announced in a garble no one can hear. The confused and I'll prepared crew (both to and from my destination); crew argued in front of the passengers over trivial stuff, and seemed to make the process of boarding more difficult. I was bumped over 5 times, by attendants without either a warning they were coming nor an apology after."
缺點： "I did not like the head rest, very uncomfortable"