This was by far the best flight experience we have had in a long time! The flight attendants were AMAZING!!! Please look them up and honor them! Above and beyond!
Plane was very clean!!!!!
Premium economy seats were comfortable and made my trip enjoyable with less stress. The crews were attentive and efficient. Food however has lesser portions than before and the number of meals they serve were less than before. Overall however, the whole trip experience was excellent. Would definitely travel via Premium economy in my future trips.
The airport was chaos. TSA was a massive line and took forever. Everyone thought they would miss their flights
Cramped seats. No "food" service due to the short flight. When was the last time real food was served on any domestic flight? Crew not too friendly. Poor sound system to hear the pilot and flight attendants.
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
優點： "Comfortable seats and the plane was not crowded."
缺點： "Wheelchair for my mom was not at the gate in Atlanta, she had to walk and we had to still check immigration, customs and reroute our luggage."
缺點： "See previous"
優點： "Crew was great! Friendly"
缺點： "Monitors for in flight entertainment didn’t work."
優點： "Flight was Good"
缺點： "checked baggage was damaged"
優點： "The delta checkin desk were exceptional."
缺點： "Being given seats at the gate. I like to choose my seat."
缺點： "The most courteous staff - on ground, in air, and at destination!"
優點： "Crew and service were outstanding"
缺點： "Good taste perhaps...?"
優點： "Good crew. Ample legroom."
缺點： "Plane was delayed by more than an hour."
優點： "Very good complimentary lunch - veggie wrap. I was surprised by the quality. Also I like the plane design - there are places to stand while waiting for the rest room, so you are out of the aisle. WiFi worked."
缺點： "Wish they didn’t charge extra for seat assignment."
優點： "The entertainment was nice."
缺點： "If the screen wasn’t behind the seat. I could hear the tapping of the person behind me."
優點： "Crew was friendly and appreciative of our business."
缺點： "Gate agents should announce the new boarding categories. I'm a seasoned traveler, yet I did not know the categories. It was more intuitive to use Zones numbers, instead of what you have now."
優點： "room and services"
缺點： "can't think of anything"
優點： "The crew was amazing and the food was good - the only bummer was that since we were in the second to the last row of the plane we had no choices left for supper."
優點： "Good boarding process. Friendly flight attendants."
缺點： "Its a long, long flight so can't really complain too much. Overall, it was a good flight."
優點： "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift."
缺點： "delta security in the UK is an absolute farce. The security screening at LHR was long and understaffed"
優點： "Delta was OK"
缺點： "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
缺點： "Gate agent was rude to anxious passengers, due to flight delayed because of equipment problems."
優點： "Crew was courteous, I asked for a blanket and a banana (I saw some being passed to delta select (?) passengers), and got both, no one snapped at me like on an earlier flight.5"
缺點： "The flight was 3.5 hrs late. (Had it been on time, I would have missed it entirely though because Atlanta airport passport control was complete chaos, I heard the airport wa closed earlier for weather related reasons). Enough said."
優點： "The service was excellent from boarding to inflight operations everyone seemed happy and made a honest attempt to be helpful and create an enjoyable experience for me and my Travel Partner."
缺點： "Plane was late coming in and my departure time was 30 minutes off schedule."
優點： "Courteous and professional staff"
優點： "Everything, smooth flight with an entertaining crew."
優點： "direct flight from bdl to cun."
缺點： "reclining seats that doesnt give much room to person behind recliner"
優點： "Flight was on time."
缺點： "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
優點： "Flight was on time. Boarded quickly with no fuss."
優點： "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
優點： "Too many people, no room for carry-ons, departed almost an hour late."
缺點： "Too many people, no room for carry-ons, departed almost an hour late."
優點： "Air crew was friendly and tried to get people settled as quick as they could to get back on time"
缺點： "plane was a bit late getting in so we left Tampa late fortunately my transfer gate was only a short walk from the arrival gate in Detroit so no issues catching my next flight."
優點： "The crew was very nice, professional and overall excellent."
缺點： "I don't care for the MD planes."
缺點： "Missed original flight. I have been a premier customer of United for years. The only thing I've seen so far is extra baggage. When we first got our Amex Delta cards we boarded with sky. Now we are on much later."
缺點： "The boarding took a long time then when they called for the zone 3 they told us to hurry up. The steward was doing everything by hand motion. You couldn't hear what he was saying. The plane was extremely noisy and we asked what the noise was none of the crew answered. This is not the normal service that I am used to from Delta."
優點： "Great gate agent at JFK on the layover."
缺點： "No assigned seats on second flight til we got to JFK."
優點： "Crew was very professional and friendly."
缺點： "Seats too close together."
優點： "Flights were on time..."
缺點： "Worst seats ever. Uncomfortable. Didn't recline and were supposed to. Was told by the attendant "that's too bad. It's supposed to" when I mentioned it."
優點： "Departing on time and clean"
缺點： "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
缺點： "After more than an hour on the tarmac.. would be nice to have water availatfor passengers."
優點： "Flight Attendants!"
缺點： "When flight arrived late, the plane then required maintenance. After boarding, we were told the fuel vehicle was out of fuel. A small fuel truck was then called in, and it failed to operate. The Captain made a decision to deboard due to outside temperature with little air-conditioning...amd mid-deplaning...fueling was complete amd passengers were told to go back to seats. Flight Attendants were amazing throughout this incompetent ground crew ordeal.!!! Captain was Great as well...his effort kept all informed and sought the best possible outcome for his passengers!!!"
優點： "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
缺點： "There is nothing I didn't like about this flight!!"
優點： "I like Delta empowering women."
優點： "Great crew. Good space on my exit row seat"
缺點： "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Friendly staff, very nice airplane.
Last minute change of aircraft from Amsterdam to Mexico City made our seats different and not as comfy as on the 787-900 planned. Crew was a little bit snippy and not as friendly as I expected on Aeromexico. KLM crews are fantastic! KLM food is not so much for their short-haul flights serving these salad vegan boxes.
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
優點： "Friendly crew, great access to a variety refreshments, robust entertainment library."
缺點： "No suggestions."
缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
優點： "Everything perfect and arrive to destination on perfect time."
缺點： "All positive."
優點： "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
缺點： "Flight was delayed, had to run to my next connection flight."
優點： "Crew was great, very responsive and hospitable!"
缺點： "more lunch choices, especially choices without dairy products."
缺點： "Not being 1 hour late"
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
缺點： "We were told they were holding our flight, we ran 3 terminals and they’d already left."
優點： "Like the overall KLM experience"
缺點： "Food could have had better quality and the stewardess served it all at once versus in the various courses."
優點： "Being fed was amazing and watching free TV was great!"
缺點： "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
缺點： "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
優點： "We got to Amsterdam on time"
缺點： "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
優點： "Very friendly and helpful crew."
優點： "punctuality of boarding and flight time"
缺點： "attitude of crew in business class: no sense of true hospitality"
優點： "Nice flight ...was comfortable travel ...good food.Thanks"
缺點： "No such things"
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
優點： "Booked extra room seat which gave me good room for seating"
優點： "Very friendly service!"
優點： "Very friendly and helpful personnel."
優點： "Nice seats, comfortable."
缺點： "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The sandwiches were simple yet just the right touch, on all four flights."
缺點： "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
優點： "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
缺點： "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
優點： "The crew were pleasant"
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
缺點： "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
缺點： "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
優點： "Quick (relatively) flight."
缺點： "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Wide selection of entertainment, food was good."
缺點： "Boarding unorganized, but that may have been more of a passenger issue then KLM"
優點： "The service, entertainment, food, the crew, the aircraft were excellent."
缺點： "They put us in a Transavia plane."
優點： "Good flight, we got a nice snack despite it being a short flight, the staff was great."
優點： "Enough space good wine and on time"
優點： "Was able to check in online, very convenient and easy to access site."
缺點： "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Using the wifi system was nice. Being able to actually connect to the internet, send and receive emails and text would be nice.
The seats and tray was dirty
I love flying AA. Great service all around.
Very pleasant, on time and I would like to particularly express my gratitude to Michelle, the flight attendant who was not only very kind and friendly but also went out of her way to help me find and retrieve the airpods I had lost while asleep.
It would be great if the line for immigration were to move smoother. Spent over 30 minutes in line and almost missed my flight.
缺點： "Flying on a different airline"
缺點： "Sat on the plane for over two hrs. Brat for a kid behind me kicking seat"
優點： "The gate agents and flight attendants were true heroes, they did they're absolute best in a terrible situation."
缺點： "American Airlines once again fails to provide the required number of flights and crews for a holiday weekend, and did a terrible job of letting passengers know what the situation with their flights are."
優點： "crew was great and moved me further up in the plane to make a tight connection"
優點： "Everything as great"
缺點： "The white woman who checked my ticket at the gate was So rude!"
缺點： "When there’s a 30 minute delay on the tarmac, explain why."
優點： "Flight was short."
缺點： "Everything else"
缺點： "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
缺點： "Taxi time to gate was almost half hour."
缺點： "American Airlines flights are always delayed. Using them for business travel is not advisable for anyone."
優點： "Booked week ago, expensive but seating was comfortable, crew first class, in economy."
優點： "Entertainment options were great! A huge selection of movies for all."
缺點： "The food was not great and they ran out of options when they got to the back of the plane."
缺點： "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
優點： "the food was great, and they served dinner right away so passengers could get some sleep before arrival"
優點： "The 787 is a nice aircraft"
缺點： "It should not take 2 hours from touchdown to the terminal. The flight arrived early but by the time the last passenger made it to the terminal, they probably missed their connection."
缺點： "I missed my flight to San Diego because the airline was late to Dallas"
缺點： "I find seats a bit narrow"
優點： "Crew was good"
缺點： "They moved us to 6 different gates and took us off a plane due to computer problems."
優點： "Nice crew, short flight"
缺點： "Delayed 43 minutes"
優點： "Crew was nice and flight enjoyable"
優點： "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
優點： "On an overnight long-haul the thing I hope for most is sleep. The crew rapidly started beverage service after takeoff. Dinner was cleared and lights turned down about 1.5 hours later, including three opportunities for beverages. Lights came back up only about an hour before landing. Despite that no one seemed rushed. Seconds were offered for coffee, passengers had time to use the restroom before de-planing. We likely had almost 4 hours of our approximately 7.5 hour itinerary to attempt sleep."
缺點： "Having said that, the seats are not made for my over 6 feet tall spouse and myself. More leg room isn't going to help a lot. There's too much room between our necks and heads and the headrest so we end up slumped over even if we recline the seats. Hoping to win the lottery so we can afford first class some day."
優點： "It was a really fast flight. Twenty minutes from wheels-up to wheels-down."
缺點： "Plane is more suitable for passengers under 5'11". At 6'7", I wasn't an ideal passenger!"
優點： "The flight attendants were nice and the seats were comfortable"
缺點： "A little rain in Cusco delayed the flight by almost an hour. Just a little rain."
缺點： "Took off 40 min late without explanation"
優點： "Crew was courteous Boarding was effortless thanks to the AA app"
缺點： "Multiple flight and boarding delays Aircraft needs cleaning/update"
優點： "The Bogota based crew provided the best service I have ever experienced. Extremely pleasant and customer focused. We were flying with twins and they assisted us through out the flight. Once we landed in MIA they helped us maneuver through the maze to reach the customs & immigration area quickly. All in all a great experience."
優點： "Seats were comfortable."
缺點： "Flight attends were slightly curt."
優點： "new plane, on time"
缺點： "Somewhat bumpy landing if I'm being picky..."
優點： "Very smooth. Outstanding A-321 platform."
缺點： "No place to plug in my dying phone. All Group 7-9s had to check bags. This is unacceptable. Had to wait on connecting passengers (didn't know the airlines did that anymore). I am tired and have to go to work at my usual time since the flight landed late."
優點： "Dinner was decent"
缺點： "Breakfast seemed poor."
優點： "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
缺點： "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
優點： "Great experience! Entertainment was up to par. Had plenty of up to date and unreleased content. Seats are much more comfortable now as well. Service was great too! As a nearly 40 year old man they allowed me to see the cockpit and that was the first time I was ever offered in my life. Thank you!!"
缺點： "Lack of a decent snack besides pretzels..."
缺點： "The seats are so uncomfortable"
優點： "Everything was fine---smooth flight, no problems until after landing."
缺點： "We waited 45 minutes on the tarmac for a gate before we could deplane."
缺點： "The staff, American airlines did not accommodate me. I purchased a first class ticket American airlines flight was delayed making me late for my connection on another American flight. I was given a coach ticket and told to take it leave it."
優點： "They checked my carry on"
缺點： "Seemed unprepared my movie screen nonfunctional"
缺點： "Flying old dilapidated 767-300 on 10.5 hour overseas flight is not a good idea Crappy seats, no in-seat entertainment, non-working overhead lights on the first flight... AA in it's usual glory. Mediocre company at best."
缺點： "delayed so long we missed our connection"
The worst flight ever! Do not fly United do not deal With Kayak! They don’t have customer service to Resolve any issues!
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
The flight attendant, Angel lives up to her name- what an angel! I love her! She was so helpful and attentive and patient. My daughter spilled some juice on her shorts and not only did Angel help me clean up my daughter, she did not hesitate to pick up my daughter’s dirty shorts and neatly packaged it away for me! She went above and beyond her future to provide THE BEST customer service and flight I’ve had in over 20+ years of flying. Thank you, Angel, please continue to excel at exceptional customer service professional!
優點： "Crew is good"
缺點： "Delay is a problem, am late for second fly"
優點： "The flight seemed fine, it was comfortable and the crew was polite."
缺點： "When we arrived, we found that our luggage had been destroyed... The wheels were broken off and there were large rips in the suitcase.... It was a disappointment because we are both disabled and it is very difficult to drag a large bag through sfo without any wheels. United did offer a $75 voucher which was about half the cost of the bag. We were tired and accepted it."
優點： "Gate attendant clearly explained how to handle bags And passed out tags needed. Flight attendant very professional and friendly."
缺點： "Nothing. A nice short flight"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "The attendant at the desk was very accommodating towards my needs."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Delayed boarding, no room in overhead bins even after being charged extra for carryon and had to stuff it at my feet, even at row 15, after being charged more for that too."
缺點： "I was sitting two rows from the bathroom and the entire time the bathroom reeked of urine. It was unbearable."
缺點： "Sits not suitable for long distance travel"
缺點： "Very smooth and comfortable flight."
優點： "The flight attendant from HSV to ORD was really funny! I don’t know if it was planned or intentional but he definitely had everyone’s attention!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "On time! Flight attendants were very personal & friendly"
缺點： "It was three hour deley in Newark Airport because the plain didn't arrive on time."
缺點： "Nothing . It was ok"
缺點： "There is no compassion with United"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "The Basic Economy baggage policy is ridiculous. Charge me what the ticket costs upfront."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "serice agents at the airport were friendly and helpful"
缺點： "flight was changed to go thru atlanta. the connecting flight was delayed 3.5 hrs making its departure at 1:51AM. ugh."
優點： "I got upgraded from Economy to Economy Plus without being charged a dime more. And the difference between the two classes is very noticeable! The Economy Plus seats may have an extra 3" per side and it's awesome! Plus, United partnered up with ANA for my first leg to Manila and that plane was spectacular, as was the top-notch crew!"
缺點： "I checked and paid for my luggage and alpt of peoe with carry on luggage had theirs checked for free. Totally unfair"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "No carry on fee .. nice staff .. on time!"
優點： "Any flight over 3 hours should have movie entertainment"
優點： "The flight itself was fine. Check in at the airport with United was terrible. The United agent on duty (Sandra Mcelroy) was rude, slow to process us, extremely inattentive. She either didn't know how to or was unwilling to verify our infant in arms' ticket, check our baggage, or receive a cash payment for our checked bags after she sent us to the kiosk for a third time. She never greeted us and only addressed us when absolutely necessary but had plenty of time to talk with her coworkers. It took nearly an hour for her to process our check in. She actually made another customer cry."
優點： "Crew- very efficient on the ground andon the air"
缺點： "Inner flights no entertainment. Maybe dhould go wifi like LH"
優點： "cheerful, helpful crew text message giving me flight updates"
缺點： "flight was late due to unavailable equipment no peanuts for those of us who must have gluten-free snacks"
缺點： "I have been flying by ANA in the past. I prefer ANA service over the United."
優點： "Crew was nice just snacks flight was turbulent no one fault"
優點： "The plane crew were friendly and accommodating"
缺點： "Uncomfortable seats, no food, and no free wifi"
缺點： "2nd flight missed due to multiple flights from gate 130. No seats close to gate. Speakers not loud enough. Garbled speakers. To much background noise. Very confusing. Was able to rebook later flight but very inconvenient and not optimum. Also plane was too hot. No air circulation."
優點： "Boarding was fast and easy. Crew was kind to allow me to use an empty seat in the middle row and get more space. Managed to connect to onboard entertainment with a tablet and avoided to use the tiny screen that still exists on United's 767s."
缺點： "Food was a bit tasteless."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "We boarded and waited then was told we would wait more for people on a late flight then something wrong was found on the flight. After over an hour we were able to get off. Then we were told about 20 minutes later to get back on. No one can see the future. What i did like is that you let us get off the plane for a while before our 3 hour destination. Wish that would have happened sooner. This. Was on the flight from Boston to Salt Lake"
優點： "The crew was very professional and very friendly"
缺點： "The seats were narrow and the cushions felt like and old cushion on a wood board."
優點： "At our origin the flight was delayed and they were gratious enough to switch us to united so we didn't miss our connection. Delta hooked us up! Tight connection in Atlanta, but the flight to Seattle was awesome."
缺點： "Flight was delayed a total of 3.5 hours with each delay being posted as 30 minutes. Very little information provided by the gate employees. On this trip we flew a total of 4 legs (with 5 boarding opportunities due to one leg being rescheduled to the next day as a result of delays) and had "mechnical delays" on 4 of the 5 boarding opportunities. We won't be flying United again."
缺點： "Delayed for 5 hours, mechnanical issues, reboarding"