優點： "Crew was great."
缺點： "Offer some type of meal for cross country domestic"
缺點： "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."
優點： "Flight was short."
缺點： "Everything else"
缺點： "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
優點： "Efficient crew. Boarded the plane on time. Got to destination on time."
優點： "Entertainment is great."
缺點： "Late and long flight, so bring your own food. Nothing to purchase"
優點： "The crew was great, the plane itself seemed newer and was very comfortable."
缺點： "Food was better than I expected, but still airplane food"
優點： "Arrived early. Friendly pilot."
缺點： "Attendant did not offer snack choice."
缺點： "On time, roomier seats"
缺點： "It was OK, no big issues or concerns."
缺點： "Crampt space, cold cabin"
優點： "Service and boarding was smooth and friendly."
優點： "Crew was nice and flight enjoyable"
優點： "Our flight attendant was delightful. Nothing special with a flight, as long as its was on time."
缺點： "Flight was delayed 4+ hours due to weather. Gate agents did not communicate well, were rude and not helpful."
缺點： "the tremendous pressure from the staff, at the American Airlines. Never before experience such a low and virtually feel like an inmate, Just because the person in doing so, was profiling and that is NO GOOD , also the airport is filthy and dirty , Nobody Cares...I will not come again as a tourist to that country.. American Airlines should train the staff to be more courteous and not to ask that many questions ..it feels like you where in Siberia.."
優點： "The flight itself was fine and the staff were friendly."
缺點： "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."
優點： "No delay. Good smooth ride"
缺點： "Plane was smaller than the outgoing plane. Seats were not the ones i originally chose"
優點： "On flight crew was pleasant and helpful."
優點： "The flight boarded a little late but arrived on time. Crew was pleasant and efficient. Many good movies to watch on the individual screens."
缺點： "The usual crowding in coach class."
優點： "AA had fantastic service, no complaints"
缺點： "Flight was delayed"
優點： "Seats are comfortable. The flight was on time."
缺點： "A bigger snack should have been provided on such 3-hour flight."
優點： "Left and arrived more or less on time. No major issues."
缺點： "Gates are way too far apart in Miami and the golf carts to get between areas seem to require reservations and long waits. Ridiculous. Most MIA staff was very rude (this wasn't American's own staff, or TSA, I should note). American stripped my group of our seat assignments (which we had selected 6 months prior) without reason and with minimal apology. No solution offered. Got middle seats but luckily was able to switch on one of the computer kiosks. Flight crew didn't seem to care that other people moved to the for-pay seats further up front (the flight wasn't full)... so why did we lose our seat assignments and get grief with not being able to select anything good? Not impressed."
缺點： "Too cramped."
優點： "Great at all."
優點： "I had a weapon to check and found that one of the case locks had been broken. With only minutes to spare a Huntsville TSA bag checker donated a personal padlock so I could make my flight. 5 stars."
缺點： "Monotonal flight orientation. Follow a Southwest Airlines model and add some vigor!"
優點： "The flights were on time"
缺點： "I purchased the flight as a British airways flight when it was really an American airlines flight."
優點： "Cheapest flight to Cyprus"
缺點： "Dirty, cramped, and they neglected to send my luggage on from Amman."
優點： "Customer service"
缺點： "Four hour layover on a flight from Edinburgh to Sacramento."
缺點： "In January, we booked a 5:40pm fight through Kayak to Barcelona. July 7th, the day before our flight kayak sent us an email with a different time. Apparently, this flight had been dropped and completely changed to 5 hours later on February 2nd. Kayak didn't care to tell us until the day before. We ended up having to book a new connecting flight which cost us $250. Ive always booked with kayak and now I fear I will never again. I would like a refund for the $250 or a flight stipend. My name is sarah chambers"
優點： "Nice staff"
缺點： "Luggage is lost"
缺點： "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
優點： "Everything was fine---smooth flight, no problems until after landing."
缺點： "We waited 45 minutes on the tarmac for a gate before we could deplane."
優點： "The checkin kiosk, the crew, the food, the seat, the pilot, the cleanliness."
缺點： "The announcement systems was not good at the boarding groom. I couldn't hear sitting at the other end of the boarding room. Luckily other passengers were helpful."
優點： "The TVs/back of the chairs were great because they could shut off completely so there was no screen glare when you want to sleep, the headphone jack worked with good sound quality, and there was a decent movie selection. Staff was courteous and the food was fine."
缺點： "This flight itself was great overall. No complaints. The only thing I didn't like was that I'd wanted to book a return direct flight on American Airlines as well, but the price skyrocketed from a few hundred to over $2200, which is just outrageous, so I booked TAP Portugal instead. My friend paid under $600 round trip and it boggles the mind that the same flights shot up to over $2k... It's not realistic to expect customers to stay loyal to an airline that prices them out."
優點： "American airline flight to Paris was great"
優點： "Arrived on time, left on time."
缺點： "It was inconceivable to me that I could not get a seat assignment until I actually checked in at the gate. While AA offered the option of paying extra for additional legroom, if you declined the offer, you could not obtain a seat. I know that it is getting unusual to have any sort of enjoyable experience on an airline, but the lack of transparency ("group two" for boarding is actually the fifth group to enter the aircraft) is totally unnecessary."
優點： "Delays. Gate changes on both flights."
優點： "They checked my carry on"
缺點： "Seemed unprepared my movie screen nonfunctional"
優點： "Getting the flights was easy, used kayak. Tickets ultimately were purchased through priceline."
缺點： "Flight was a round trip flight and American Airlines (or American Eagle, which is it?) changed my flights and I went from an hour layover and arriving at the time I desired to instead a three and a half hour layover and arriving after midnight."
缺點： "delayed so long we missed our connection"
缺點： "It's getting progressively pricier with all kinds of added fees and the seats and spaces smaller. It's rediculous..."
優點： "Friendly-on time-love the charlotte airport"
優點： "I don't normally travel long distances, but when I do I fly with American Airlines. I found a round trip from Chicago to Los Angeles for only 170 dollars. I had an overall excellent experience. Thanks for the great hospitality."