Everything was great, special leg room is bigger than other airlines.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
It was perfect. Thank you so much!
Most of my selected seats were changed to seats I did not want.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
優點： "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
缺點： "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
缺點： "flight didn't even happen"
優點： "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
缺點： "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
優點： "The entertainment system, the leg room, the toilets with complimentary tooth brushes. JAL hit it out of the park."
缺點： "Not one thing."
優點： "Typical flight and all went well."
缺點： "More movie choices. More substantial second meal."
優點： "33" seats"
缺點： "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
缺點： "Luggage lost. Tv audio did not work"
缺點： "Entertaining in English"
優點： "All of the crews were polite and friendly, and the food was tasty."
缺點： "If there're more variety of movies, that would be great."
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
優點： "Food was great"
缺點： "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
優點： "Never problems with JAL"
優點： "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Best service and food among a few hundred flights I have taken so far. CAs were always courteous. They are smiling to each other and looked happy. It was really nice to see that."
缺點： "When booking the flights, I didn't know that I wasn't able to reserve a seat until check-in at the airport. Even usual online check-in was available for my ticket. I might have not purchased this ticket if I knew this limitation. It would be nice to know it at the time of booking."
優點： "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
缺點： "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"
優點： "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"
優點： "Everything was excellent crew was very helpful"
優點： "Friendly and attentive staff with excellent amenities ie: check in, seat space, food quality, movies to watch, music, ...etc."
缺點： "Nothing to complain about here. Both trips to Tokyo, Japan--to and from Japan have been enjoyable and drama free."
優點： "Flight attendants provided high standard of service and courteous."
優點： "First about the price of the ticket, and the survis in the plane"
缺點： "Actually nothing is my dislike things."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "The flight attendance we're awesome"
缺點： "Nothing. This was a great flight."
優點： "Food, pleasant and helpful flight attendants"
缺點： "Long layovets"
優點： "Service was amazing. Flight attendants were very..attentive!"
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "I love flying jal"
缺點： "It's not so much the flight as it was the plane, the 787 seats recline too much for the limited legroom you get so if the person I front of you reclines all the way you will ride with there seat in your knees the whole way"
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
優點： "leg space was better than with other companies"
優點： "Everything was good, solid across the board. Nothing to not like. I especially liked the legroom in economy. Probably the best legroom I"ve had in economy."
優點： "Very attentive and polite staff. Was given a free upgrade as well, very much appreciated."
The people were very professional, from checking in to boarding , to assisting your every need while flying . I have enjoyed flying KoreanAir for over 10 years and I still love them to this very day. They are one of a kind.
Loved the big seats and the crew worked hard to make it a great flight.
Flight took off late but ok flight
All the things are good people are very nice thanks ☺️
Here at flight entertainment.
Everything. Was great except the delay.
they changed my destination to salt lake city instead of san antonio.i dont know what happening on your system and my baggage is no where to be found now. I waited my baggage in Lax that caused delay on my flight going to san antonio but the baggage is still missing.
The flight was great. The flight crew were all gorgeous women who were very helpful. The seat situation is not as awarsome but only because I’m a 6’8” giant!
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
缺點： "I got turned around at the gate so never flew out."
缺點： "The seat, the food, the services, the boarding could have been better!"
優點： "Korean Air was amazing. Very comfortable, hospitable, and punctual."
優點： "Korean Air is the best. Hands down."
缺點： "Movie selection was poor."
優點： "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
缺點： "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
缺點： "Overall experience is good."
優點： "My prayority was safely, then was accomplish."
缺點： "Was accomplish, so I wanted to say thank you, for your services."
優點： "Everything was good, excellent. No complaint at all!"
缺點： "Perfect no further better service, I suppose."
優點： "awesome service great seats"
缺點： "30 some odd hours hotel didnt have shuttle"
優點： "Comfortable chair foods and wheel chairs awesome"
優點： "I love Korean Air"
缺點： "No complaints!"
優點： "Great customer service on the plane and in person."
缺點： "Very long trip."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
缺點： "transit was bad. Almost late for my flight"
優點： "Food was very good. Blankets anb pillows too"
缺點： "Poor choices of musict"
優點： "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
缺點： "Nothing to dislike."
缺點： "a lot of engine noise so i could not sleep"
優點： "Very organized"
缺點： "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
優點： "I was not expecting that it exceeded my expectations, it was better than my favorite airline. First time I ever eat all the food they served in an airline. The crew were excellent, they're always there- I don't know if they ever rested throughout the duration of the flight! Not to mention, they are all friendly."
缺點： "Nothing! I wish I won't see things not to like in my future flights with them."
缺點： "The airplane was very old & the seats were not comfortable. For a 15+ hour flight, it was unpleasant."
缺點： "food bad, poor selection"
優點： "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
缺點： "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
優點： "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
缺點： "Seats were very uncomfortable, unsuitable for a 12 hour flight."
優點： "Korean Air staff friendly, accommodating. Meal choices were always chicken, beef or cream pasta."
優點： "First class on flights under 6 hours are short changed, not worth it."
缺點： "Chicken satay was gross"
優點： "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
缺點： "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
優點： "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
缺點： "Just a minor niggle, but if the seats were a little wider it would have been perfect."
優點： "Clean, comfortable and professional."
優點： "I liked the service and the touch screen TV. The flight attendants were nice and friendly."
缺點： "I didn't like how cramped the seats are."
優點： "Aircraft was extremely comfortable. Check-in and boarding process very efficient Service was amazing!"
優點： "Great legroom, good food options, and professional staff. My only complaint is the somewhat limited entertainment selections. Overall a great experience."
優點： "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
缺點： "Other passengers, but KA can't control that."
優點： "GOOD SERVICE WITH KIND KOREAN AIR CREW"
優點： "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
缺點： "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
優點： "Excellent service and comfort, from start to finish"
Like most Air Canada (AC) flights, it was delayed. And in this case, there were luggage problems. Somehow someone else's luggage got assigned to my ticket so that created some confusion but was easy to resolve and I ended up having a nice visit with the people who's luggage was attached to my ticket. This is touchy subject for me as AC has lost my luggage many times (or the airport, I'm just not certain who to point at as I don't know) In flight was pretty standard, one lady was wonderful and the rest seemed mediocre in comparison. We landed in Toronto and had to wait on our gate, then pulled into our gate and spent an additional 30 minutes waiting for a ramp to get off the plane. I don't know who was at fault here, Pearson's horrible organization and terrible management or if AC didn't plan to have it there. To do better, more attention in the bag drop process would be good. Then hold the airport accountable for the lost luggage (I'm looking at you Pearson from the time you sent my domestic flight luggage to Turkey).
Boarding was good. No snacks was a bummer and crew did not take up trash. When asked twice about ear plugs for movie no one came back with any. Nice to have movies offered free however if you aren’t able to listen to them not very good.
it was great, a little chilly on the flight but that’s fine since i had a sweatshirt
Rude to start with at air Canada counter
Try to entertain the passengers with some good snacks during the flight!!
The entire boarding process was delayed by a half hour due to the ground crew not being present. The crew was occupied with getting coffee from Starbucks rather than getting on the plane on time. So the flight arrived almost an hour late in Montreal, making several connections virtually impossible. But Air Canada made up a different story in their updates to passengers. Plus there was no person there at the arrival gate to provide wheelchair assistance as promised.
Crew was fantastic but the TV was not working. Bummer.
優點： "Ease of travel"
缺點： "The food was horrible on the plane"
優點： "Entertainment and comfortable seats"
缺點： "They could have given us some snacks or something"
缺點： "Crew could be friendlier."
優點： "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"
缺點： "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
優點： "Convenient quick. No stop overs"
缺點： "could have used more room"
優點： "Great attitude of the crew & staff! Similar feel to SW personable ,professional people."
缺點： "Thrifty Canucks are cheap on the snacks, both size & quality, but then it's a two-hour-nap-flight so no big deal"
優點： "I arrived safely"
缺點： "I didn't appreciate losing my luggage as I came to Canada for a wedding and I didn't have access to my things. The flight was direct so I don't understand why my luggage was lost."
優點： "That we got back safe during a snow storm."
缺點： "The staff were not friendly. I politely tried to give two flight attendants my garbage as they were collecting and because they already passed me they looked at me and ignored me. It’s also crazy that you pay so much for a flight and then have to pay for luggage and a meal when it’s a 4-5 hour flight. Flight was delayed twice. Which I can understand due to weather."
優點： "It was quite and smooth"
缺點： "I have never been so hot on a plane. Even with the air blowing on me I was sweating! It was crazy hot!"
缺點： "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."
優點： "They got us late to Toronto with my little child and I decided to spend the night in TO. My child has fallen asleep and there ha No way we could make the connection no matter how much I rushed."
缺點： "Small aircraft last min bags check in etc. delayed flights Ground staff in Atlanta is good but in Toronto: very rude"
優點： "We arrived alive."
缺點： "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
缺點： "Cancelled one flight, then delayed another one because they were waiting for a pilot. They offered very little help, citing that they couldn’t control the weather, meanwhile WestJet is finding & paying for rooms, shuttle buses and taxis to make the delay more tolerable and less stressful. We could only watch and wish we were flying WestJet."
優點： "The young competent Air Canada staff at the gate and her supervisor were kind enough to give me the last seat for the 11:45 am flight to Toronto on Dec 18th, 2017. After more than 24 hours stranded in Hartsfield-Jackson Atlanta International Airport due to power outage on Dec 17th, 2017, I was so relieved as I sat on my seat, when an air hostess asked if I would like a seat in business class. She said they randomly upgrade passengers to business class when seats are available. So it all ended well, I got home to Toronto safely in (business) class. Thank you Air Canada !"
缺點： "There were no Air Canada personnel to help us, inside the international terminal during the power outage at Hartsfield-Jackson Atlanta Airport on Dec 17th 2017. It would have really helped, even if only one personnel showed up at the gate to provide support and some reassurance."
優點： "on time, easy to board"
缺點： "no snacks at all . would appreciate some peanuts with my drink or something."
優點： "Not much"
缺點： "Flight was overbooked so I was on standby even though I paid 1 week in advance Bag was missing. Shitty experience"
缺點： "Was forced to check my carry on bag, even though it was the proper size and weight."
優點： "I got upgraded to business. I was very happy, because my day in Atlanta was exhausting, and that made the whole thing excellent. Harry Giles"
優點： "Everything went smoothly & everyone was helpful"
缺點： "Nothing every thing went well"
優點： "Had a great experience on Air Canada. Would not hesitate to use again."
優點： "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
缺點： "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
優點： "Long dealy, bad customer service"
缺點： "Long delay, changed gate 4 times, worst service"
優點： "The rest"
缺點： "My carryon luggage is lost"
優點： "Nothing! I was treated like garbage."
缺點： "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
缺點： "All flights were delayed. makes for a problem to connect to the next flight."
優點： "Crew were very nice, and seats had plenty of room"
優點： "Seats were fairly comfortable. Tv choices were excellent- made the time pass much more quickly."
缺點： "No snacks provided, just options for sale. Those looked interesting though."
缺點： "They lost my luggage on the way from Atlanta to North Bay. This was a expensive hunting trip that was planned in January with no return on the deposit. I got my bags on the day I was scheduled to leave. They had no way to track my bag and offered me $50. I had over $7000 of gear in the bag and I lost my $2600 deposit for the hunt. Not to mention the time a way from work where I just sat around in the bush doing nothing. On the way home, they lost my bag again. No one ever came to customer service desk and I had to call a number to India who was zero help. Terrible experience. Never fly Air Canada!!!!!"
優點： "I was very impressed today when one of the airline stewardess went back into the Terminal waiting area to get a passenger's phone charge she left behind. We were all seated when the passenger noticed she had forgotten it and to her credit she walked back to the front of the plane to ask about retrieving the charge. She was particularly concerned because she had just bought it. She came back to her seat and was told they would see what they could do. To our surprise after the doors were closed, the stewardess came back to hand the passenger her charger. She was very grateful! Well done Air Canada."
優點： "The flight attendants wet very nice and accommodating"
缺點： "The clerk helping with the boarding passes was very rude."
優點： "Service... comfortable sits"
缺點： "Delay in flight , long queue at Toronoto airport"
優點： "Friendly staff every step of the way. Were always there and were always mindfu of your space."
缺點： "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
優點： "The flight attendant were good and professional."
缺點： "There was an overbooking, so I gave up my place for someone else to travel in exchange of compensation. The flight back to Toronto from Atlanta was delayed by 2 hours and a half, which put me in risk to miss my connection flight. The plane was small and there was not enough space for mid size people."
優點： "That there was no delays or anything, at any point, very easy."
優點： "The movie selection was very good."
缺點： "The seats were so close to together that whenever the person behind me moved, I got hit in the back. Anything that was dropped on the floor was hard to get since they were so close together which also made it hard to get in and out of the seats. The main meal was fine, but the second meal was mediocre."
優點： "Video monitor did not work on ATL YYZ leg"
缺點： "at atlanta airport i was refused to board the flight because it was aircanada and i wasnt told anything about that infact i had to pay 130$ extra for rebooking my ticket wihout any reason and the airline person didnt talk properly it wasnt my fault that i was given a air canada flight i booked a turkish airline flight,infact i had to wait at the airport for like 24 hours!contact me back asap this is the worst ever experience i have had with you!i have been booking with you guys for a long time.i hope to hear from you soon!"
缺點： "Small child violently kicked me seat the entire flight. I asked the parent (politely) to ask his son to stop but he didnt think he should have to. (They also thought it was fine for their toddler daugther to crawl into another sleeping passengers lap during flight. The crew was no help. I get that kids are kids but this was excessive. A crying baby would have been a welcone change. I think the crew should have stepped in."
優點： "Quietness of the airplane"
缺點： "The seat back was not comfortable for my back."