The people were very professional, from checking in to boarding , to assisting your every need while flying . I have enjoyed flying KoreanAir for over 10 years and I still love them to this very day. They are one of a kind.
they way they take care of passenger while on flight, and they are on time. I can’t think none what else to be better. I always have great experience flying with Korean Airline!
Loved the big seats and the crew worked hard to make it a great flight.
Flight took off late but ok flight
All the things are good people are very nice thanks ☺️
Here at flight entertainment.
Everything. Was great except the delay.
The flight was great. The flight crew were all gorgeous women who were very helpful. The seat situation is not as awarsome but only because I’m a 6’8” giant!
Was a quick flight less than an hour. He gave me two packs of gold fish. Which is fine but of course compared to my other flights, well no comparison, but the flight was less than an hour.
缺點： "I got turned around at the gate so never flew out."
優點： "Korean Air was amazing. Very comfortable, hospitable, and punctual."
優點： "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
缺點： "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
優點： "All fine, no complaints."
缺點： "Up date movies."
優點： "My prayority was safely, then was accomplish."
缺點： "Was accomplish, so I wanted to say thank you, for your services."
優點： "Crew took a while before can attend to our needs. Foods are the same choices very limited to beef and fish. Breakfast items are only cereal and porridge. We are seated behind two small kids who constantly kicking my seats."
優點： "awesome service great seats"
缺點： "30 some odd hours hotel didnt have shuttle"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "Crew, Food, Boarding, Entertainment."
缺點： "My husband and I sat in row 30 (center & aisle). I sat in the center. As soon as the plane took off, we all heard a dog bark nonstop. The lady directly in front of me had brought a dog!! We felt terrible for the person to the lady's left and right. And then in the middle of the flight her dog pooped all over the floor! And the poor Stewardess' (they were SO wonderful) had to clean up the mess. Then the lady had to clean up more pee and poop and left all that mess right in front of my feet and handbag (which I put under the seat)! I had to hold onto my handbag and shoes the entire trip bc it was touching the pile of dirty paper towels! I couldn't eat the meal due to the gross situation, and I was very upset about this situation all bc of this one lady who had no regard for the ppl around her and behind her! I don't know what your policies are concerning bringing a dog on a plane, but it ruined my flight. I love Korean Air, and love the service and the stewardess' professionalism and attentiveness, but this has made me think twice about flying anywhere on Korean Air!"
優點： "Great customer service on the plane and in person."
缺點： "Very long trip."
優點： "We liked the boarding in Atlanta and in Seoul with the people boarding by the numbers of their rows - boarded the back rows, then the middle then the front. Worked so much better than everyone rushing to get on! Flight attendants were very helpful with everything and always kind. Loved being able to sit in the exit row seats!!"
缺點： "Food was okay - we fly Korean Air whenever we travel to SE Asia and it seems the food is the same no matter what flight we are on. We like the pizza snack better than the bun with meat inside they served us on this trip."
缺點： "transit was bad. Almost late for my flight"
優點： "Food was very good. Blankets anb pillows too"
缺點： "Poor choices of musict"
缺點： "a lot of engine noise so i could not sleep"
優點： "Very organized"
缺點： "Wish the cabin crew speak more universal language, English, and the snack between meals more regularly without having to ask."
優點： "The food was very delicious on this trip. I had the seafood dish. Very tasty."
缺點： "The movie selection wasn't that good. I was hoping to see the latest Star Wars movie."
缺點： "The airplane was very old & the seats were not comfortable. For a 15+ hour flight, it was unpleasant."
缺點： "food bad, poor selection"
優點： "The service, food, comfort and entertainment are all VERY good on Korean Air. I was very pleased with everything."
缺點： "The only weird thing that happened was we were not able to take more then one snack. It would have been nice to have the option of more."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Korean Air staff friendly, accommodating. Meal choices were always chicken, beef or cream pasta."
優點： "They cared about my father when he arrived at hos destination. This act was very nice and I appreciate the airline for being so helpful."
優點： "Watched a movie and I dozed off till about 2+ hours to landing, loved the stretch on the business class. Service was attentive and never intrusive."
缺點： "Just a minor niggle, but if the seats were a little wider it would have been perfect."
優點： "Most people sleep as this is a connection from other long flights."
優點： "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
缺點： "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
優點： "Cabin crews are very kind."
優點： "Great legroom, good food options, and professional staff. My only complaint is the somewhat limited entertainment selections. Overall a great experience."
優點： "upgrade the food quality"
缺點： "Uncomfortable seats"
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Seat comfort, space, and service."
缺點： "Nothing was disliked on return flight"
優點： "Big airbus 380 is amazing fly non-stop over 15 hours across the ocean. Really nice airplane. Air attendants are all looking good and friendly. Ice cream was really good."
缺點： "No chicken meals left for me a bit disappointing. I've never had such a problem. Maybe next time have to make an order when booking ticket. Staffs fixed me a fish plate instead. My husband and I couldn't sleep tight at all. No room to straight our legs, especially his long legs."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "Special meal options really bad. All vegetarian meal preferences including lacto-ovo-vegetarian are treated same as vegan, which is dumb."
優點： "Multiple rounds of complimentary food and drinks"
缺點： "Unable to sleep"
They canceled our flight and took All day to reschedule the flight.
My seat in business classes was so small. I felt so cramped and uncomfortable. The configuration of the seats are too closed for comfort. Feeling so exposed and no privacy. The blanket was so thin but fortunately, the temperature in the cabin was quite warm. The crew was excellent. I was looking to fly with JAL but left a little to be desired to fly with JAL again
It was perfect. Thank you so much!
Once again, great crew….. Fast, efficient, and helpful
Trash they booked a flight that was non existent had to call credit card company for chargeback. Do not fly with them or book through kayak they will cancel ur flight without notification
Flight was delayed. Food is not good. Crew are confuse and it’s not Japan airlines that I know of.
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
缺點： "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
優點： "I think Japan Airlines is the best airline."
優點： "JAL flight crew were excellent and friendly"
優點： "The crews were very kind and helpful."
缺點： "Check in and apps stuck in 80'"
優點： "Entertainment was good"
缺點： "PA system was used excessively."
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
缺點： "No vegetarian options on the main meal menu"
優點： "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
優點： "People were friendly - from check in right through to disembarkment."
缺點： "Not applicable"
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Dinner (coach) was pretty good. Earphone, screen for entertainment are very nice. I liked the charging slots for each seat. Crew is polite and friendly."
缺點： "The second meal (light lunch, i think) had dry shredded chicken."
優點： "The service"
缺點： "Landing was horrible worse landing I have ever had"
優點： "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
缺點： "Flights should enter from back to front that way you're not waking over people to get your seat.-"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "Super cheap. Came with an in flight meal. Kind staff. Great service."
優點： "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
優點： "Customer service was really good"
缺點： "The food always makes it hard to eat anything the next day."
優點： "Food Service Crew actually cares about you"
優點： "My wife and I made the rookie mistake of showing up to the wrong airport in Osaka but the JAL staff helped us by transferring our reservation to a later flight so that we were still able to make our connecting flight from Tokyo to San Francisco. We're grateful to the entire staff at JAL for saving us a lot of time and money!"
優點： "Great flight, great food (Hagendaus Ice Cream was a great treat)"
優點： "Simply excellent !!!"
優點： "The Japanese crews were excellent on board."
缺點： "I didn't like the way the personnel at the check in counter in Dallas. Hannah didn't seem too helpful. I don't know if she was new but she seemed reluctant to help me when I couldn't find my luggage tags. I told her I wanted a kid's meal for my son but she didn't process the request. He did not get a child meal."
優點： "All were very polite and were very through when checking the cabin before departure and landing"
優點： "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
缺點： "Sorry, my seat really uncomfortable..."
優點： "The hospitality of the crew"
優點： "I liked everything about the flight service and attendants. The attendants were always respectful and smiling...."
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "Our flight had a long delay, but one we were on board it was a short and smooth flight."
優點： "This flight was just pretty routine."
缺點： "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
優點： "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
缺點： "Selection of video entertainment could be increased and improved."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
優點： "Crew was friendly, eager to help. Flight arrived on time."
優點： "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
優點： "Boarding was efficient, crew was exceedingly polite, helpful ground staff."
缺點： "Flight left a little bit late."
優點： "ANA was awesome as usual."
缺點： "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
缺點： "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
優點： "The crew was very friendly and attentive. They look after the customers."
缺點： "I can't think of anything that could have been better."
優點： "Crew was good. The food was good quality."
缺點： "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
缺點： "After they told about change my flight to Asiana I finally agreed but I had to walk by myself to Asiana, ANA couldnt at least to make the changes to avoid me long time to stand in line by asiana airlines. I would never recomend ANA"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Good service, food"
缺點： "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
優點： "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
缺點： "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
優點： "Good service"
缺點： "baggage was broken."
缺點： "I was very disappointed with the new release movie selection. For a 12 hour flight, there seemed to be more foreign movie options than American new releases."
優點： "All the service was good."
缺點： "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
優點： "Service and food were great."
缺點： "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
優點： "Nice smile and service. Food is good as well"
缺點： "Arrived later than schedule"
優點： "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
優點： "crew was professional and very attentive and beer and wine on the flight."
缺點： "wish they had more movies choices from the u.s."
優點： "Same as above"
缺點： "Same as above"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
缺點： "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
優點： "It was OK. Time was the same as Asiana and Korea Air."
缺點： "I don't Japan airport."
優點： "Seat was good and slept like a baby"
缺點： "Nothing really, slept the whole way"
優點： "Crew was professional and charming"
缺點： "Nothing really, one of the best short haul flights in the world"
優點： "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
缺點： "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Great service, efficient and friendly staff, yummy food in adequate amounts,lots of movies to choose from."
缺點： "Sleeping upright is really difficult, but then I knew that."
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "Over all service was good."
缺點： "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "The Star Wars theme was unexpected, and fun. The food was great, fresh, as always on ANA."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "Most comfortable economy flight I've ever taken, good legroom, excellent customer service, tasty food, best toilets!"
缺點： "Food was a bit salty. Bread was so cold."
優點： "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
缺點： "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
優點： "Good Business Class, will fly them again. Excellent service."
缺點： "No meal served upon take off, snacks only."
優點： "Was able to request a gluten-free meal for the flight"
優點： "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
缺點： "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
優點： "I like the whole experience overall I would definitely Fly ANA again"
缺點： "I like the whole experience overall"
優點： "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
缺點： "Entertainment, the variety of film is quite limited but they have good Japanese movie."
優點： "Flight crew were amazing! Very hospitable and attentive."
缺點： "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
優點： "the crew was friendly and efficient."
缺點： "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
優點： "Need to step it up with the food, don't have time for shitty service this day and age"
缺點： "Getting overcharged on surfboards, shitty food, should have free wifi give me a break"
優點： "Food was delicious, crew was very nice and attentive. Plane was very new and clean"
缺點： "Delay on tarmack at airport. No fault of ANA"
Better than any other airline I have traveled with. Amazing.
It’s delayed for 2 hours and crew was rude. Last time when I have used TA I was happy back in 2016 and now it’s all opposite. Sad to see that customer service and crew, food is going down.
缺點： "We were late, no TV screens, bad food and I can go on and on"
優點： "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
缺點： "More space and room seating"
缺點： "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
優點： "Nothing much what a terrible ariline"
缺點： "Turkish Ailines delayed by 5 hours. had a long layover fo 24 hours in Istanbul, forced to pay for my visa and was not even give a receipt by immigration. I think hey pocket the money"
優點： "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
缺點： "Hefty upgrade price tag but a good flight otherwise"
優點： "Flight between Atlanta to Istanbul was good with ample leg space."
缺點： "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."
缺點： "Seats are uncomfortable, not enough leg room."
優點： "Everything! Food was amazing!"
優點： "The crew is phenomenal"
缺點： "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
優點： "It was on time"
缺點： "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"
優點： "Good food, great crew. Free beer."
缺點： "Too cramped. More so than other airlines, or is it just me getting older?"
優點： "Perfect service. Perfect food. Best lounge. Flawless"
優點： "Meals were delicious and Cheese sandwich and muffins were served at request after the meals were served."
缺點： "Comfort of the seats."
優點： "Everything is included! No extra fees!"
優點： "Safe arrival."
缺點： "Being denied of wine drinks after 2nd tm."
優點： "I like the food and the service plus the entertainment on the Telvision"
缺點： "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
優點： "Crews were cooperative."
優點： "Food was good! Loved all the goodies! Crew was friendly"
缺點： "The airplane was way to warm, for such a long flight it should've been a better temperature inside the plane, you dont want to get all sweaty and smelly while traveling!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Excellent Service & On time Schedule"
缺點： "Istanbul Airport Rest Rooms were not clean"
優點： "Great experience for my first international flight."
優點： "The boarding and the time taken was all fine."
缺點： "The food was served really late because of which I got a headache."
缺點： "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."
優點： "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
優點： "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
優點： "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
缺點： "Everything was top notch"
優點： "Smooth ride, with no delays"
缺點： "Woman sitting next to me with her baby made the whole ride uncomfortable"
優點： "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
優點： "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
缺點： "I liked everything, no dislikes."
優點： "food service and flight attendants were really nice"
優點： "Turkish airline was a nightmare with customer service!"
優點： "Excellent entertainment + decent food"
缺點： "Food choices should have been better..."
優點： "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
缺點： "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
優點： "As good as long flights can be."
優點： "Friendly staff good service."
缺點： "The grill chicken served for dinner was cold."
優點： "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
優點： "There were plenty of entertainment options."
缺點： "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
缺點： "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."
優點： "Friendly crew excellent food"
優點： "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
缺點： "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."
優點： "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
Like most Air Canada (AC) flights, it was delayed. And in this case, there were luggage problems. Somehow someone else's luggage got assigned to my ticket so that created some confusion but was easy to resolve and I ended up having a nice visit with the people who's luggage was attached to my ticket. This is touchy subject for me as AC has lost my luggage many times (or the airport, I'm just not certain who to point at as I don't know) In flight was pretty standard, one lady was wonderful and the rest seemed mediocre in comparison. We landed in Toronto and had to wait on our gate, then pulled into our gate and spent an additional 30 minutes waiting for a ramp to get off the plane. I don't know who was at fault here, Pearson's horrible organization and terrible management or if AC didn't plan to have it there. To do better, more attention in the bag drop process would be good. Then hold the airport accountable for the lost luggage (I'm looking at you Pearson from the time you sent my domestic flight luggage to Turkey).
Boarding was good. No snacks was a bummer and crew did not take up trash. When asked twice about ear plugs for movie no one came back with any. Nice to have movies offered free however if you aren’t able to listen to them not very good.
Rude to start with at air Canada counter
The entire boarding process was delayed by a half hour due to the ground crew not being present. The crew was occupied with getting coffee from Starbucks rather than getting on the plane on time. So the flight arrived almost an hour late in Montreal, making several connections virtually impossible. But Air Canada made up a different story in their updates to passengers. Plus there was no person there at the arrival gate to provide wheelchair assistance as promised.
優點： "Ease of travel"
缺點： "The food was horrible on the plane"
優點： "Everything was great. From food to entertainment was great."
優點： "Entertainment and comfortable seats"
缺點： "They could have given us some snacks or something"
缺點： "Crew could be friendlier."
優點： "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Great attitude of the crew & staff! Similar feel to SW personable ,professional people."
缺點： "Thrifty Canucks are cheap on the snacks, both size & quality, but then it's a two-hour-nap-flight so no big deal"
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "It was quite and smooth"
缺點： "I have never been so hot on a plane. Even with the air blowing on me I was sweating! It was crazy hot!"
缺點： "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."
優點： "We arrived alive."
缺點： "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
優點： "The young competent Air Canada staff at the gate and her supervisor were kind enough to give me the last seat for the 11:45 am flight to Toronto on Dec 18th, 2017. After more than 24 hours stranded in Hartsfield-Jackson Atlanta International Airport due to power outage on Dec 17th, 2017, I was so relieved as I sat on my seat, when an air hostess asked if I would like a seat in business class. She said they randomly upgrade passengers to business class when seats are available. So it all ended well, I got home to Toronto safely in (business) class. Thank you Air Canada !"
缺點： "There were no Air Canada personnel to help us, inside the international terminal during the power outage at Hartsfield-Jackson Atlanta Airport on Dec 17th 2017. It would have really helped, even if only one personnel showed up at the gate to provide support and some reassurance."
優點： "on time, easy to board"
缺點： "no snacks at all . would appreciate some peanuts with my drink or something."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "Was forced to check my carry on bag, even though it was the proper size and weight."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "I got upgraded to business. I was very happy, because my day in Atlanta was exhausting, and that made the whole thing excellent. Harry Giles"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Everything went smoothly & everyone was helpful"
缺點： "Nothing every thing went well"
優點： "Had a great experience on Air Canada. Would not hesitate to use again."
優點： "Long dealy, bad customer service"
缺點： "Long delay, changed gate 4 times, worst service"
優點： "The rest"
缺點： "My carryon luggage is lost"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Nothing! I was treated like garbage."
缺點： "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
缺點： "All flights were delayed. makes for a problem to connect to the next flight."
優點： "Crew were very nice, and seats had plenty of room"
優點： "Seats were fairly comfortable. Tv choices were excellent- made the time pass much more quickly."
缺點： "No snacks provided, just options for sale. Those looked interesting though."
缺點： "They lost my luggage on the way from Atlanta to North Bay. This was a expensive hunting trip that was planned in January with no return on the deposit. I got my bags on the day I was scheduled to leave. They had no way to track my bag and offered me $50. I had over $7000 of gear in the bag and I lost my $2600 deposit for the hunt. Not to mention the time a way from work where I just sat around in the bush doing nothing. On the way home, they lost my bag again. No one ever came to customer service desk and I had to call a number to India who was zero help. Terrible experience. Never fly Air Canada!!!!!"
優點： "I was very impressed today when one of the airline stewardess went back into the Terminal waiting area to get a passenger's phone charge she left behind. We were all seated when the passenger noticed she had forgotten it and to her credit she walked back to the front of the plane to ask about retrieving the charge. She was particularly concerned because she had just bought it. She came back to her seat and was told they would see what they could do. To our surprise after the doors were closed, the stewardess came back to hand the passenger her charger. She was very grateful! Well done Air Canada."
優點： "The flight attendants wet very nice and accommodating"
缺點： "The clerk helping with the boarding passes was very rude."
優點： "Service... comfortable sits"
缺點： "Delay in flight , long queue at Toronoto airport"
優點： "Friendly staff every step of the way. Were always there and were always mindfu of your space."
缺點： "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
優點： "The flight attendant were good and professional."
缺點： "There was an overbooking, so I gave up my place for someone else to travel in exchange of compensation. The flight back to Toronto from Atlanta was delayed by 2 hours and a half, which put me in risk to miss my connection flight. The plane was small and there was not enough space for mid size people."
優點： "That there was no delays or anything, at any point, very easy."
優點： "Video monitor did not work on ATL YYZ leg"