優點： "The crew was great and friendly"
缺點： "How can you ran out of wine on a flight"
缺點： "We were late, no TV screens, bad food and I can go on and on"
優點： "Food was pretty good"
缺點： "Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat"
優點： "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
缺點： "More space and room seating"
優點： "We were traveling with 3 kids and were 2 adults - one of our tickets needed an upgrade as the itinerary were booked separately - my mother happened to travel with us last minute to help me with the kids during travel. Other than the hefty price tag - the crew were helpful and overall the flight was nice."
缺點： "Hefty upgrade price tag but a good flight otherwise"
優點： "Flight between Atlanta to Istanbul was good with ample leg space."
缺點： "Food variety could be better. Also for a family of 4, the only option I had was to sit in group of 2. vs all 4 together ."
缺點： "Seats are uncomfortable, not enough leg room."
優點： "Everything! Food was amazing!"
優點： "The crew is phenomenal"
缺點： "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
優點： "Good food, great crew. Free beer."
缺點： "Too cramped. More so than other airlines, or is it just me getting older?"
缺點： "Same problem as the first segment (see above)"
優點： "Great hospitality for a reasonable price - crew very attentive"
優點： "Perfect service. Perfect food. Best lounge. Flawless"
缺點： "Several of us got sick and vomited after the dinner served."
優點： "I liked that I had knee space which made he more comfortable. There was a lot great movie options. The food was good."
缺點： "The air in the plane was smell."
優點： "New airplane good service good flight attendant depart on time"
優點： "On time departure and landing"
缺點： "My mother was not provided with wheelchair at the Istanbul airport"
缺點： "The food was a bit tastless"
優點： "Safe arrival."
缺點： "Being denied of wine drinks after 2nd tm."
優點： "I like the food and the service plus the entertainment on the Telvision"
缺點： "Excellent 10.0 Feb 6 2016 The service provided by the airline crew was magnificent. I enjoyed the entire flight from my departure point to the arrival point. Turkish Airline is my to go airline herein henceforth. I will implore prospective travelers to give the airline a shot (try). I can unequivocally attest that the decision to do so will not be regretted."
優點： "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
缺點： "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
優點： "Crews were cooperative."
優點： "Great experience for my first international flight."
優點： "Young crew, great service, ok meals, very accomodating but it was a little warm in the cabin, the captain was great (super polite and personable)"
優點： "the Boarding at ATL airport was catastrophe!!!!!!"
優點： "Entertainment was good and interesting. Food was interesting and I did not go hungry"
缺點： "Seats too close for taller people to sleep with any comfort.....almost miserable"
優點： "Smooth ride, with no delays"
缺點： "Woman sitting next to me with her baby made the whole ride uncomfortable"
缺點： "I made it to the flight gate 15 minutes before the plane took off. The crew could not re-open the doors to let me in. I was late; this is understandable. However, after that, this was the worst customer service experience I have ever had. WHY WERE THE REST OF MY FLIGHTS CANCELLED? I paid for those, and I should have been allowed to be on those flights. WORST FLIGHT EXPERIENCE OF MY LIFE."
優點： "Service was great. Staff was polite, and I didn't see anyone get beaten or get dragged off the plane."
優點： "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
缺點： "I liked everything, no dislikes."
優點： "food service and flight attendants were really nice"
優點： "Turkish airline was a nightmare with customer service!"
優點： "I enjoyed my flight over from Atlanta to Istanbul. Everything was timely and clean."
缺點： "I wished that I would have talked to my flight attendant about the man that sat next to me. His body odor was so hard to deal with for a 10 hour flight and his constant getting up to go use the bathroom."
優點： "Excellent entertainment + decent food"
缺點： "Food choices should have been better..."
優點： "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
缺點： "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
優點： "As good as long flights can be."
優點： "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
優點： "There were plenty of entertainment options."
缺點： "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."
缺點： "I cannot begin to describe the plethora of issues I had with TK following the military coup. Aside from not answering emails or phones for days, even after getting in touch with someone the instructions I received were apparently only to waste my time because in the following correspondence it became clear they never intended on issuing a refund. I am a Military service member and was not authorized to take the flight I had booked, so after explaining the circumstances and submitting the requested memo...no refund! I will advise all my people to steer clear from Turkish Airlines."
優點： "Friendly crew excellent food"
優點： "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
缺點： "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."
優點： "New plane with great entertainment system."
缺點： "Connection in Istanbul slow. Airport busy and poor ac. Missing luggage experience bad at tlv airport. Took more than 2hrs to leave customs area after filing claim."
優點： "I know it has been some time for me to fly but I once did often I think your entertainment way and options were the best I have ever had the privalage to be on, It was great to fly with you."
Rude to start with at air Canada counter
優點： "Ease of travel"
缺點： "The food was horrible on the plane"
優點： "Everything was great. From food to entertainment was great."
優點： "Entertainment and comfortable seats"
缺點： "They could have given us some snacks or something"
缺點： "Crew could be friendlier."
優點： "there was high wind warnings and we had so much turbulence even a few seconds before the landing but the flight crew landed us safely regardless. hats off to them!"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "I will never forget Turkish airlines again. They stole our money. We were at our flight on time but they wouldn't let us board. They then said we were no shows and cancelled all our remaining flights with no refund. This ended up costing us around $3000. We don't have this kind of money and I don't know how we will pay rent next month."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "Great attitude of the crew & staff! Similar feel to SW personable ,professional people."
缺點： "Thrifty Canucks are cheap on the snacks, both size & quality, but then it's a two-hour-nap-flight so no big deal"
優點： "I arrived safely"
缺點： "I didn't appreciate losing my luggage as I came to Canada for a wedding and I didn't have access to my things. The flight was direct so I don't understand why my luggage was lost."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "It was quite and smooth"
缺點： "I have never been so hot on a plane. Even with the air blowing on me I was sweating! It was crazy hot!"
缺點： "Flight was delayed 33hrs and no accommodations were provided to us; no vouchers nothing! They didn’t even have a rep at their desk at the airport to answer any questions; just a sign with a number to call."
優點： "They got us late to Toronto with my little child and I decided to spend the night in TO. My child has fallen asleep and there ha No way we could make the connection no matter how much I rushed."
缺點： "Small aircraft last min bags check in etc. delayed flights Ground staff in Atlanta is good but in Toronto: very rude"
優點： "We arrived alive."
缺點： "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
優點： "The young competent Air Canada staff at the gate and her supervisor were kind enough to give me the last seat for the 11:45 am flight to Toronto on Dec 18th, 2017. After more than 24 hours stranded in Hartsfield-Jackson Atlanta International Airport due to power outage on Dec 17th, 2017, I was so relieved as I sat on my seat, when an air hostess asked if I would like a seat in business class. She said they randomly upgrade passengers to business class when seats are available. So it all ended well, I got home to Toronto safely in (business) class. Thank you Air Canada !"
缺點： "There were no Air Canada personnel to help us, inside the international terminal during the power outage at Hartsfield-Jackson Atlanta Airport on Dec 17th 2017. It would have really helped, even if only one personnel showed up at the gate to provide support and some reassurance."
優點： "on time, easy to board"
缺點： "no snacks at all . would appreciate some peanuts with my drink or something."
缺點： "Flight was delayed for 3 and half hours."
缺點： "Didn't board as I missed the connection."
缺點： "Was forced to check my carry on bag, even though it was the proper size and weight."
缺點： "No vegetarian options"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
優點： "I got upgraded to business. I was very happy, because my day in Atlanta was exhausting, and that made the whole thing excellent. Harry Giles"
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Everything went smoothly & everyone was helpful"
缺點： "Nothing every thing went well"
優點： "Had a great experience on Air Canada. Would not hesitate to use again."
優點： "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
缺點： "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
優點： "Long dealy, bad customer service"
缺點： "Long delay, changed gate 4 times, worst service"
優點： "The rest"
缺點： "My carryon luggage is lost"
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "Nothing! I was treated like garbage."
缺點： "Nothing! They treated me like garbage; the plane never left; I went on an inferiors third class airline from First with now refund; and they lost all of my luggage for over a week! I looked like a fool to my clients and peers!"
缺點： "All flights were delayed. makes for a problem to connect to the next flight."
優點： "Crew were very nice, and seats had plenty of room"
優點： "Seats were fairly comfortable. Tv choices were excellent- made the time pass much more quickly."
缺點： "No snacks provided, just options for sale. Those looked interesting though."
缺點： "They lost my luggage on the way from Atlanta to North Bay. This was a expensive hunting trip that was planned in January with no return on the deposit. I got my bags on the day I was scheduled to leave. They had no way to track my bag and offered me $50. I had over $7000 of gear in the bag and I lost my $2600 deposit for the hunt. Not to mention the time a way from work where I just sat around in the bush doing nothing. On the way home, they lost my bag again. No one ever came to customer service desk and I had to call a number to India who was zero help. Terrible experience. Never fly Air Canada!!!!!"
優點： "I was very impressed today when one of the airline stewardess went back into the Terminal waiting area to get a passenger's phone charge she left behind. We were all seated when the passenger noticed she had forgotten it and to her credit she walked back to the front of the plane to ask about retrieving the charge. She was particularly concerned because she had just bought it. She came back to her seat and was told they would see what they could do. To our surprise after the doors were closed, the stewardess came back to hand the passenger her charger. She was very grateful! Well done Air Canada."
優點： "The flight attendants wet very nice and accommodating"
缺點： "The clerk helping with the boarding passes was very rude."
優點： "Service... comfortable sits"
缺點： "Delay in flight , long queue at Toronoto airport"
優點： "Friendly staff every step of the way. Were always there and were always mindfu of your space."
缺點： "The woman that I was dealing with before the trip even began was incredibly rude and condescending! Talking down to me the entire time and didn't experience any patience whatsoever. She seeed to not know what she was doing whatsoever and was not helpful in the slightest. This is the woman in the desk leaving Edmonton heading to Calgary"
優點： "The flight attendant were good and professional."
缺點： "There was an overbooking, so I gave up my place for someone else to travel in exchange of compensation. The flight back to Toronto from Atlanta was delayed by 2 hours and a half, which put me in risk to miss my connection flight. The plane was small and there was not enough space for mid size people."
優點： "That there was no delays or anything, at any point, very easy."
優點： "Video monitor did not work on ATL YYZ leg"