缺點： "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
優點： "33" seats"
優點： "The crew was organized and efficient."
缺點： "Entertainment: movie choices were limited."
缺點： "Seat cushion could use more cushioning. Larger portions of drinks served"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "JAL LAX Ground staff. Not helpful."
優點： "The crew members polite and nice."
缺點： "To time the food service more evenly. Left side passengers were served a meal and finished before the right side was served food."
優點： "very good"
優點： "Crew was courteous. Flight in general was uneventful which is a good thing."
缺點： "Nothing to criticize. Flight experience was good but not exordinary."
優點： "was not able to board and was checked in 4 hours in advance"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "I wish all long haul flights were like this. Very clean and well maintained cabin space, good quality food, very attentive, helpful and polite cabin crew. Never thought I’d be able to say this, but the 14 hour flight with two young children in economy was a really enjoyable experience with JAL!"
缺點： "Really no complaints"
優點： "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
缺點： "More movie options would have been nice."
優點： "The crew"
缺點： "Being late"
優點： "Food was acceptable. Stewardess very helpful"
缺點： "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "服務 電影 雪糕"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Excellent service, excellent seats and comfort . Good food"
優點： "Amazing service and amazing food! For such a long flight I was extremely comfortable! Loved that the crew members kept me informed since I was spotty with Japanese they were very good!"
缺點： "Can't really say anything bad! It was great!"
優點： "Premium comfort seats are worth it especially on longer flights; totally recommend. Plum wine is a great add to menu"
缺點： "You need to call to reserve seat. Then was told I could only upgrade at the airport and not on the phone, risking to loose the few available premium comfort seats. Old movies. Poor red wine. Food still just okay."
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Great service"
優點： "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
缺點： "We didn’t dislike anything except the comfort of the seats, but of course that is expected for the Economy Class."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
缺點： "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
優點： "The flight was great once we left the ground, however having flown to the destination (Japan) in Premium Economy, the differences in experience were striking."
缺點： "The boarding crew seemed disorganized, the flight boarded 30 mins late and so we were delayed when it came time to taxi and take off. The flight had numerous crying babies on it, it was warm and stuffy once in flight, the crew brought you meals you didn't have a say in ordering and having to sit for an undetermined amount of time with the used tray in front of you really made the modest space even more so. I love JAL but this flight was not one of the better ones for me. Not through any fault of the staff, they are top notch, but certainly this flight ranks as just "okay"."
優點： "Once again the service from the flight attendants was perfect."
優點： "Great service! Also, the food and beer that came with my flight was awesome."
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
優點： "The workers are always wonderful."
缺點： "Food was not as good as in the passed."
優點： "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
優點： "It was anything very good, my trips on air are great. all flight attendant did good job.i got good slept well on flight JL 060.so I will choice Japan Airline next time. Thank you very much"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "I really loved JAL customer service at checking counter. So friendly and great customer service I received."
優點： "Food was great, plenty of room, lots of movies"
優點： "JAL used to be a premium airline like Korean Air"
缺點： "Now JAL is like American Air, just stuffing a greyhound full of souls."
優點： "Everything was on time. Crew was outstanding."
優點： "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
缺點： "Food is not that good"
優點： "Japan airline and ANA airline are the best quality. Service,foods everything is good wonderful!!"
優點： "One of the most attentive crews I've ever had. Superb service. Angled flat seat was not bad at all."
優點： "Crew service is good!"
缺點： "The seat is really cramp and tight!!"
優點： "Crew service is excellent!"
缺點： "The seat is really cramp and tight!"
優點： "crewe were excellent"
缺點： "nothing !"
優點： "Space and courteousness"
缺點： "Mid night snack can be improved, it’s too small a portion."
優點： "Very caring, and pay full attention to passengers."
缺點： "Better food quality, more movies please."
優點： "Comfort as usual"
缺點： "No idea"
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
優點： "Great customer experience is what look for in any service, ANA delivers this in abundance."
缺點： "We did not make this flight and had to take the train instead"
缺點： "Better seats and food. More water please"
優點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
缺點： "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
缺點： "Wheel chair transport requested did not come so I had to wait 15-20 min in Tokyo."
優點： "The crew was not amazing and the plane was ok. Our flight to LAX NH106 was delayed 6 hours. We slept in the airline lounge and given minimal compensation."
缺點： "Place the passengers in a hotel rather than have us us crammed in a lounge where you can hear angry passengers arguing."
優點： "Crews and services."
缺點： "My seat."
優點： "Thoughtfulness, professionalism, patience and a lot of love put into the service."
優點： "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
優點： "Overall the flight met expectations for service, comfort and food."
缺點： "Variety of entertainment (or lack of), and the flight being continuously delayed. Even though the flight ended up departing just an hour later than initially scheduled, I would rather receive one notification for a 1-hour delay, than four notifications for 15-minute delays."
優點： "One of my favorites airlines! Crew are nice and very helpful. I felt safe and enjoyed my long flight as always. My mom would not agree more. Thank you for your good service!"
優點： "I was lucky the flight was not full and the seat next to mine was empty allowing me to relax and sleep well."
優點： "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
缺點： "No complaints, I would say....ANA the best,!"
優點： "Your crew.they are wonderful,we are flying with ANA this morning we hope to have the same experience.thank you."
缺點： "There isn't a bad comment."
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
缺點： "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
優點： "That it didn’t crash"
缺點： "It was very delayed and then the luggage still hasn’t come out"
優點： "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
優點： "Food was ok for economy and they bring more coffee when you ask. The flight wasn’t so full so the seat next to me was empty and also I could sit in the exit isle to work on my laptop"
缺點： "The seat pitch is such that you can’t use a laptop in a normal seat. This would have been a big issue if there wasn’t a seat in the exit row for me to borrow. Staff fine but nothing special."
缺點： "Same as above"
優點： "Great service"
缺點： "A bit warm"
優點： "Crew is awesome and nice"
缺點： "The seat was extremely uncomfortable."
優點： "Excellent legroom. Very polite staff."
缺點： "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
缺點： "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "Very efficient"
缺點： "Food was not good"
缺點： "The food was dreadful. It was like being back in the 1990s. Kids entertainment options were poor. The original toy story movie was it!"
優點： "Boarding was easy and efficient. Crew was tirelessly courteous and respectful. The entertainment system had a good selection, but I've seen better. The food and drink service was excellent. Seats had charging jackass for phones. I'd fly with them again"
缺點： "Internet was more expensive than it should be"
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "crew and food was great"
缺點： "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
優點： "The crew are so courteous and helpful."
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room."
缺點： "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
優點： "Food and Sitting Space"
缺點： "Sitting space"
優點： "Customer service on ANA was as stellar as always."
缺點： "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
缺點： "Food was not good, seats not comfy"
優點： "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
缺點： "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
優點： "Everything.. the crew was so gracious and kind even tho the delay was out their control. they even gave us 30,000 Yen or $260 approximately, which they didn’t have to do. i will start flyin ANA... not because of the money, but because of the delay... which no American carrier would have done and would’ve given excuse after excuse."
優點： "Seats were very comfortable and so were the entertainment options"
缺點： "The food was really sub-par in terms of quality. Also the it took over an hour for bags to come through which if we are flying business is a little sub-par"
優點： "This flight and seat was definitely more comfortable than going to HongKong- space was ver cramped before."
缺點： "Vegetarian meals can be better, breakfast eggs get over cooked and rice also."
缺點： "Seats were very uncomfortable. Food taste is ok. One of our checked bags was not loaded."
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
缺點： "Shopping items available."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
缺點： "Docking at an air bridge rather than taking a bus"
優點： "Everything was excellent, crew, seat, food"
缺點： "The person on duty at the desk of the lounge in Johannesburg was very unfriendly and even rude."
優點： "The crew were friendly, the entertainment on offer was broad and appealed to all passengers. The meal choices were very good, I requested the LFML options and all were good except for the light evening snack at the end of our second flight which was somewhat lacking in flavours and variety."
缺點： "The seats in economy felt cramped on the Boeing 700-300ER, with not much room to recline. This impacted on ability to fully relax and rest on such a long journey. This improved on the Airbus 350 thankfully, which much more leg room."
優點： "Crew were friendly and premium economy seats were spacious and comfortable"
缺點： "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."
優點： "Seats were ok on par with other airlines. Food served was good."
缺點： "More leg space."
優點： "crew amazing"
優點： "They serve Baileys. I had a treble and then slept for 8 hours."
缺點： "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"
缺點： "terrible food - poor entertainment system with very mited choice - flight delayed as always"
缺點： "flight always late as usual"
缺點： "flight lates as always"
缺點： "flight delayed as always"
優點： "The crew is very proactive."
缺點： "I ordered low calorie meals for all 4 flights. VERY DISAPPOINTED. Absolutely unpalatable food. If someone from catering has the time I would be glad to speak with her/him and explain why I went hungry. Tel. +971561881810"
優點： "new seating arrangement is nice"
優點： "The friendliness of the staff."
缺點： "Seats are not exactly comfortable for a long flight"
優點： "Comfortable seat with good recline and leg room. Noise cancellation head phones are effective and comfortable. Good selection of audio and video entertainment."
優點： "Crew was amazing!!"
優點： "The crew was readily available and was able to assist with everything needed"
缺點： "A few times my television froze and it was restarted by the crew, but unfortunately the problem persisted."
缺點： "Staff need to be more hospitable! Please do serve hit drinks along with food!! Seats are not confortable and can be more adjustable!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "Good quality plane with good entertainment options. Staff were good but seemed stretched, perhaps not enough staff?"
缺點： "Plan was 2 hours late departing, my daughter also took this flight 6 weeks beforehand and had similar delays."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
缺點： "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "Service and plane"
優點： "All the flights had bad Kosher food"
優點： "Staff very professional"
缺點： "Touch screen not working, no entertainment on entire flight"
優點： "Good crew, new plane, Ok food, good drinks"
缺點： "The seats are really uncomfortable"
優點： "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
缺點： "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "Modern flight and silent Large monitor"
缺點： "Uncomfortable seats Degraded quality of food and drinks"
缺點： "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
優點： "Boarding and flight punctually. Boarding systematically. Crew members polite."
優點： "Cathay never let you down. Good service, great staff."
優點： "My mother requires additional assistance for boarding (wheelchair for the ramp, a little extra time). Cathay adjusted our seats so we would be located reasonably near the doors yet close enough to the bathroom for her convenience. The stewards literally took her by the arm to help her to her seat, even taking her bags for her. And they made a point of checking on her several times during the flight. Absolutely amazing!"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "Friendly staff"
優點： "On time, easy check in and boarding"
缺點： "Lack of variety in food choices, long wait at tarmac for take off from Beijing"
優點： "All went to schedule and flight attendants very good"
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
優點： "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"
優點： "Great service and smiley staff"
缺點： "the fact that it's a 14 hour flight, i hope someone invents a faster plane soon."
優點： "Adequate leg room, which is very important in a long haul flight. Punctual."
缺點： "We had lunch and then breakfast, skipping dinner. Considering we were in the place for 14+ hours, dinner instead of either breakfast or lunch would have been good."
優點： "The crew was great and friendly"
缺點： "How can you ran out of wine on a flight"
缺點： "Tv and food"
優點： "Food was pretty good"
缺點： "Crew rude and disrespectful. Switched my mother’s seat without even telling us..to a middle seat"
優點： "The airplane was clean and nice The flight attendants were kind The kit (toothbrush lip balm, etc) provided was nice"
優點： "Left on time, arrived on time, crew were friendly and efficient, toilets were kept clean the entire flight, seat in economy had enough leg room and recline to sleep"
缺點： "In-flight entertainment films were a bit limited"
優點： "Good gluten free bread on Istanbul to Malta leg. Blankets are good as is amenity pack which has all but diasappeared on BA. Good choice of films"
缺點： "Foot rest in economy, gluten free meal is poor (except bread)."
缺點： "More space and room seating"
優點： "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
缺點： "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
優點： "Amazing crew, confortable seats, great complimentary internet service"
缺點： "Food was not up to standards, the inflight entertainment does not offer enough film or TV shows, enough variety or latest films"
缺點： "I was in economy. But the legroom was very poor. The next leg of my trip was also in economy, but was much more comfortable with seats further apart and more room under seats. So, you're taking a chance."
優點： "Good crew and friendly"
缺點： "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
優點： "Everything went well"
優點： "Full seasons of resurrection ertugrul would be appreciated. The flight really wouldn’t have felt so long"
優點： "All was really good"
缺點： "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
優點： "The check in assistant put us on an earlier flight to Istanbul we didn’t mind as our next flight was at 8pm so had hoped to leave the airport."
優點： "The plane was too hot"
缺點： "Plane too hot"
優點： "Food is really decent in economy. Good portions and variety."
缺點： "Leg room seems tight compared to other airlines."
優點： "Good crew. Clean"
缺點： "A little late"
優點： "Everything! Food was amazing!"
優點： "I loved the customer service and the staff are ever so friendly. Always smiling and making sure we are ok. Polite and helpful."
優點： "The crew is phenomenal"
缺點： "They had a deported person sitting next to me. The person was in jail and he showed me the court order That made me very uncomfortable."
優點： "Good food, great crew. Free beer."
缺點： "Too cramped. More so than other airlines, or is it just me getting older?"
優點： "Food and crew amazing..I guess Turkish airline going to be best"
優點： "On time, friendly, good food"
優點： "Crew was very kind"
缺點： "Food was terrible. Far from what usually TK is expected to offer on an short international flight"
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Food and service is excellent. Istanbul lounge is great."
缺點： "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
優點： "Lot of empty spaces"
缺點： "Lot of rubbish on the plane"
缺點： "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
缺點： "Same problem as the first segment (see above)"
優點： "Great hospitality for a reasonable price - crew very attentive"
優點： "Perfect service. Perfect food. Best lounge. Flawless"
缺點： "Several of us got sick and vomited after the dinner served."
優點： "Comfortable seats, good food"
優點： "Plane clean, newish. Went up, took us there, landed."
缺點： "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
優點： "Nothing Really Nothing"
缺點： "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
優點： "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
優點： "As always from Turkish Airlines, you get good service even for a relatively short flight. Puts other national carriers to shame."
優點： "I liked that I had knee space which made he more comfortable. There was a lot great movie options. The food was good."
缺點： "The air in the plane was smell."
優點： "New airplane good service good flight attendant depart on time"
缺點： "Seats were cramped for an international, 10 hour flight"
缺點： "The worst airline I have ever flown with, worst disruption management"
缺點： "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
缺點： "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
缺點： "I could not use my ticket I was trying to extension date but customer services terrible"
優點： "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
缺點： "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"
優點： "Infinitely superior to BA on the London to Istanbul route , in economy but especially so in business. Great entertainment whilst BA have non. Also full service meals in economy whereas BA make you pay on boatd"
優點： "On time departure and landing"
缺點： "My mother was not provided with wheelchair at the Istanbul airport"
優點： "Overall it was ok. I enjoyed the leg space."
缺點： "I suppose it's just a matter of different manners"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Crew was very nice"
缺點： "They could’ve offered free snacks instead of only offering items for purchase."
優點： "I really liked the entertainment on board. Made the flight go by so fast."
缺點： "Better snacks"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again."
缺點： "Sits not suitable for long distance travel"
缺點： "Very small screens, poor service when flight was delayed from boarding hostess"
優點： "It got us to London. My bags were quickly available."
缺點： "The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future."
缺點： "We should up 2.5 hours before our flight. Was told by United desk clerk my flight to Chicago was the day before and that the reservation for my wife was for correct day but had been cancelled"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The seats were comfortable with adequate cushioning."
缺點： "The drinks served in plastic cups were tiny."
缺點： "Can not really expect much on a short commuter flight."
缺點： "It was professional, no fuss but somehow slightly detached. I had no food only a water. A friendly inside crew."
缺點： "Flight was super delayed, staff wasn’t very helpful when I was getting rebooked"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Arrived early."
缺點： "Cabin crew were a little bit edgy. Not as pleasant as others on similar route."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "2.5h hours delay almost made me miss my second flight that day. Also agent didn't seem to know anything so wasn't able to help."
優點： "The trip TO the United States was bearable."
缺點： "This flight was a complete disaster. I ended up b=on a different flight to Newark, as my flight to Chicago got canceled. Then that fight was unable to land, so I spent hours in baltimore, and missed my connecting flight to Brussels. By the time I finally arrived, 4 hours late, to Newark, I had to spend 2 hours in a line to get re-book, for a flight the next night. I was compensated for all this mess with a $10 food voucher, and had to get a cab from the airport to the closest and cheapest hotel. My flight to Brussels was uneventful, save one rude flight attendant, and I got to school a day late."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "It's funny that they try to sell you the entertainment .nobody buys it, nobody."
缺點： "everything else"
優點： "Nice flight crew Nice gate agents Flights were on-time"
缺點： "Seats are a little tight To select seats during online check-in cost $33 per seat"
優點： "On time; uneventful flight. Perfect!"
缺點： "Instead of pretzels they handed out ranch flavored items; I have food allergies to seasonings. I prefer just plain pretzels"
優點： "Arrived early and flight crew was super nice!"
缺點： "Explanation on why it took so long to board was a vage"
缺點： "Flight was late , and many other issues"
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."
優點： "Movies were ok."
缺點： "Openly rude, almost argumentative staff. I was afraid to talk back because the last thing I want is any accusation of bad behavior on an airplane. But if this were a restaurant, the customers would get up and leave without eating. I've never had this experience on China Airlines or Japan Air. I will never use UA again."
優點： "People only comment to complain. In my case, everything went smoothly and ahead of schedule. The pilots took advantage of tail winds and put us at the gate ten minutes ahead of schedule. The crew was professional, personable and did their best to make everyone as comfortable as possible."
優點： "The crew were wearing new uniforms. They look nice!"
缺點： "Seets were very uncomfortable"
優點： "Flight was canceled"
缺點： "Flight was canceled and I'm finding it difficult to get a refund"
優點： "The Eva flight was lovely. Nice plane, wonderful crew, very good food, absolutely on time."
優點： "Was good, but will be great if the wifi is free for all"
缺點： "Can't complain"
優點： "Good flight"
缺點： "Rude staff. Very mean to me in the fact that I can't walk and needed assistance. Flight delayed for a ridiculous amount of time. I was not informed until last minute"
優點： "This was my first time flying United and first time flying on a jet. The plane was small which was a little scary, not the huge Delta airplanes that I am accustomed to. However the ride was smooth and quick. I liked that they turned the lights off which made it super cozy, I slept like a baby and I never sleep when I fly! Both flights were great!"
缺點： "I can't complain at all."
缺點： "The flight was delayed seversl times for crew staffing issues. I missed my connection to LAX and therefore, missed a very important business meeting."
優點： "The rate was great The captain was courteous The flight attendants was very courteous"
缺點： "The delays was awful I'm disabled wasn't offered no assistant to get from one terminal to the next because your flight delays we waited 3hours to go from Chicago to Boston then get on plane and wasn't offered but a swallow of soda that was poured out of a twelve ounce can split between three customers And I'm diabetic my sugar was low because the unexpected delay So that made a perfectly good trip awful"
缺點： "The flight was cancelled at the boarding time: the plane was ready without a flight crew causing the cancelation. Finding a replacement flight was very difficult and the Costomer service was not helpful. After showing I was active duty military, a seat "appeared" on the next flight out and I was put on standby for an earlier flight For that day. The earliest flight before then, wasn't until Tuesday the 29th. This was not acceptable."
優點： "The flight attendant ran out of regular sprite, ginger ale, and seltzer water by the time he reached the last row. Finally settled for water."
缺點： "My original flight was delayed so I had to switch my flight to Denver, CO and fly through Delta."
優點： "I liked that the airline gave me a complimentary flight change because I didn't realize I was crossing into another time zone to get to the air port so by the time I got through the traffic and to the airport, my flight was pretty much leaving. They were very quick to get everything rearranged for my new flight. I was very tearful. The staff was very helpful."
缺點： "I didn't like that it took me almost an hour to get through security, however that is probably why they say to be there two hours early. I also didn't like how hard it was to find where I was supposed to be dropped off for departures. It took me about 30 mins driving in circles trying to find the place to be dropped off for departures. I first went to the international side because my final destination was an international destination but then I realized that my first flight is domestic.... I'm a dork. :/ I wish they would tell you the exact directions how to get to the gate and could give you a live feed on estimated time it will take to get there. I should have called ahead of time to figure it out, but I want expecting it to be so hard."
優點： "It was a normal flight. Normal take off delays."