缺點： "When its rain we shouldn’t walk to the air plain"
優點： "KLM are our airline of choice. A great full-service carrier with impecable standards."
優點： "Professional crew. Good simple check in."
缺點： "Everything was OK"
優點： "The crew were excellent and seats were comfy."
缺點： "Headphones for the entertainment centre.could have been better. Sound quality not great."
優點： "very nice crew"
缺點： "my baggage was lost"
優點： "Fantastic gate agents!"
缺點： "The food was terrible."
缺點： "Don’t be late"
缺點： "Flight got delayed 30 minutes"
優點： "Crew were great"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "Friendly crew, upgraded seat was worthwhile"
缺點： "More snacks in between meals,"
優點： "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
優點： "Entertainment was amazing"
缺點： "Seats a bit hard"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
缺點： "The earphones could have worked!"
缺點： "Lost all our bags so couldn’t ski"
優點： "Lovely crew, very helpful"
優點： "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
缺點： "Transfer point needs upgrade."
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
缺點： "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
優點： "The service"
缺點： "The food."
優點： "They considered my reguest of vegiterian food."
缺點： "I have no complaints."
優點： "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
缺點： "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
優點： "Flight duration"
缺點： "Very stingy with the drinks Cramped seats"
優點： "Everything is alright"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
缺點： "wasn't able to take the flight since I missed it"
優點： "Overall booking and airport was ok. Food was also actually quite good."
缺點： "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
優點： "Flight crew very nice"
缺點： "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
缺點： "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
優點： "The flight was perfect! Great food,movies and I even got to sleep !"
缺點： "All was well!"
優點： "Time and Good clean place.. in This case airpöane.."
缺點： "It was not entreteiment st all"
優點： "The crew was efficient. Flight left on time. Food and wine served."
缺點： "No entertainment."
優點： "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
優點： "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
缺點： "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
優點： "Great food"
缺點： "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
優點： "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
缺點： "That it didn’t happen."
優點： "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
優點： "Food and staff behaviour"
優點： "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
缺點： "Cramped seating."
優點： "Wifi on Board"
優點： "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
缺點： "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
優點： "Left ontime and service was excellent."
優點： "Arrived Early!"
缺點： "Left Late :-)"
優點： "Friendly attendants. Decent food, and frequent snacks and beverages."
缺點： "No charging ports for electronic devices."
缺點： "Live TV on the flights"
優點： "Seats were comfy and super clean"
缺點： "The staff never greeted us or said good bye. They didn’t really smile at all. Didn’t really seem to be happy or acknowledge us"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Good legroom even in economy"
缺點： "Entertainment system wifi kept dropping off"
缺點： "Sits not suitable for long distance travel"
缺點： "I was delayed two hours because of technical issues and the flight attendants were very unprofessional and mean"
優點： "On time. Efficient on and off plane. Didn’t hassle me about my carry on."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "I made it home alive"
缺點： "Well constancy gate changes in the airport to getting on a hot plane with no air going, then to waiting an hour for the plane to start because of the power cable (still with no air) crew didn’t give us any update from the very first one, all of a sudden we are moving, but only shortly because then we waited another 30 minutes to actually take off. Once in the air it took forever to get water, just pretzels for snacks and a horrible attitude by the staff. DO NOT DLY WITH THEM."
缺點： "In flight entertainment was very spotty and would almost be better if it wasn't available."
缺點： "5 hour delay; sat on the plane for that duration with minimal handouts of water or snacks. Why didn’t we go back to the gate and de-plane? It was utterly miserable."
缺點： "I had very little time to make my connection in Newark. Other airports/airlines have given me a short connection pass which has allowed passengers to make their connection with less stress. The security line inNewsrk was ridiculous. I spoke to a TSA agent who couldn’t have cared less if I missed my flight and a United representative who told me to “just try.” In the end, I had to ask other passengers if I could go ahead of them. While I made my flight with a few minutes to spare, the process could have been much easier and the United Rep could have done more. He could have just called the gate at the very least to let them know I was coming. Apathy is not an indication of good customer service."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Once again, United was exceptional in providing the utmost care and service for its passengers."
缺點： "No complaints."
優點： "All in the prices!!! Accesibility!!!"
缺點： "The prices changes too much!"
優點： "The crew was very nice and the Pilot gave us periodic updates which was also nice. The plane was very clean."
缺點： "There is NO ROOM. The seats are just too close together making them extremely uncomfortable. I was also disappointed that there was no DirecTV. The choices with the in-flight entertainment was very minimal and outdated. And the Wi-Fi was ridiculously expensive."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "There was nothing to like...received several emails about airtraffic control problems and rescheduled flights."
缺點： "No accommodation! Nothing! It was a connecting flight and no consideration was given to that effect...just rescheduled for Friday. Some people received taxi and hotel vouchers while I received a, " all the flights are full there's nothing we can do.""
缺點： "7.99 to watch DTV with very limited Choice you get more from Jet Blue Free The sound jack was worn out so I had to jiggle it to find the spot it worked and then hold it for 5 hrs They appear to be cutting corners"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Didn't like having to buy food on an international flight."
優點： "The flight itself was fine and went by quickly the attendants were helpful"
缺點： "Airplane seats are uncomfortable"
優點： "The crew was very nice and helpful. They saw I am a large person using a crutch for my foot and upgraded me to business economy with an empty seat next to me. The plane was only about half full, so this was easy for them."
缺點： "The in-flight entertainment had an annoying habit of pausing frequently to buffer the movie. I tried to pause it purposely to gain buffer, but to no avail. Because of this, I was unable to watch the entire film. I chose the length to be well below the flight time, so the lack of closure was annoying. There are not enough chocolate choices in the snack menu."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The flight attendants were nice, unlike the people at the ticket and gate counters."
缺點： "My flight was delayed by nearly two hours, causing me to have to miss my connection. Though they knew for hours that the flight would be delayed, they did not have enough people working at the check in counters. There were not that many people in line, but I had to wait more than 20 minutes before being able to speak to someone. The representative informed me that I would have to be rebooked onto a later connection because the delay would cause my to miss my original connecting flight, and when I told her that I needed an earlier time to avoid missing a meeting, she just said "I have nothing earlier." She was barely even apologetic. Then she was unable to print my boarding pass for my connection. I had a 2 hour and 45 minute layover in Houston whereas in my original flight it was 1 hour."
優點： "The flight attendants were polite and friendly on this leg."
優點： "Movies on personal device"
缺點： "Uncomfortable seats, inefficient food service and pricey, and entertainment is a rip off."
優點： "Not much, except maybe the price."
缺點： "Rude ground staff (air staff were nice). Several delays and not organized at all."
優點： "Flight was okay"
缺點： "Flight was almost 2 hrs delayed"
優點： "Stewardesses were friendly and helpful"
缺點： "Seats could have been more comfortable."
優點： "The crew did what they could and we're professional and curious, but there wasn't a ton to like about this flight"
缺點： "The flight was delayed. Ok, that happens sometimes and it annoying but part of air travel. The real kicker was that once we were on the airplane, they announced that seatback entertainment and wifi were not working, so there was no entertainment on the 4hr+ flight. Additionally, because the seatback entertainment wasn't working, the ability to control your own reading light was disabled, so the cabin lights were left on the entire late-night flight, making sleeping quite difficult. I understand that sometimes these things happen, but there are ways to mitigate- the gate agent could've told us that there would be no seat back entertainment while we were waiting at the gate delayed so we could've downloaded something, but they chose not to for reasons I can only hypothesize. Combine all this with the terrible 3-4-3 seat configuration and you're left with a terrible experience. Will never take this particular flight from Chicago again. It was cramped and one of the worst flights I've taken in recent memory."
優點： "Happy with all products & services."
優點： "I like that the plane was very clean and modern. The staff very nice and speaks both english and french."
缺點： "Three rolling delays in departure, and we landed the ground crew couldn't find stairs for us to deplane. Waited 30-minutes til we finally used the plane's stairs. Sigh- just makes one wonder about their commitment to getting flight ops right..."
優點： "Entertainment via the phone was nice First meal was okay with pasta and bread Facilities were clean Power source below seat was good"
缺點： "Entertainment via plane monitors was bad Sound for entertainment via plane monitors kept breaking up Second meal with a turkey sando and chips was bland Seats weren't comfortable No internet provided"
優點： "Seats were comfortable and had plenty of leg room"
優點： "Boarding was fast, crew was nice, entertainment was decent, clean cabin"
缺點： "Seats uncomfortable and hard, food was awful mush, saw many uneaten meals and rolls being thrown away"
優點： "I was very cold because I take blood thinners. I was sitting directly behind first class in coach . The first class crew was passing out blanket to anyone who wants one. Several I tried to get a crew member attention which she ignore . I was told I couldn't have a blanket because they are only given to first class customers only but on my flight to Batltimore I was given a blanket in coach"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "We had a Turblance in Chicago !!"
優點： "Boarding was very fast and efficient. Seats were as expected on an airplane. The flight was only 45 minutes so there was no entertainment or food to really be able to rate them on it."
缺點： "The one flight attendant spoke super fast so it was a little hard to hear her clearly."
缺點： "I got the last row, it smelled like pee from the very beginning and couldn't put back the seat because it was to close to the wall. It was a very early flight and I was super tired, the ac wasn't working correctly, it was hot."