Entertainment can be improved.
Serving of food can be faster
Good service and hospitality. I would recommend for special need kids parents to travel.
Seat is not as wide as it was before corona . Some of screen to are not functioning . Request variety food rather than many type of alcohols .
缺點： "why did they take my blanket and headphones 1 hour before we land?"
優點： "The entertainment was great and the crew was very friendly and helpful"
缺點： "The ability to access bathrooms after turbulence has ended"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was helpful. Flights were on time."
缺點： "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
優點： "The crew was efficient"
缺點： "Live news broadcast"
優點： "Best economy airline experience I’ve had in years"
缺點： "If they could have offered neck rubs (jokingly)"
優點： "cheuk in 快！吾使等太耐！"
優點： "Smooth flight"
缺點： "I wished I was in business class..."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Main problems at Dubai airport. Employee at the airport charged me money for the same luggage that Newark employees said it is according to air line rules. That shocked me. I didn’t buy anything from Dubai. I think it’s not right."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Nothing special flight."
缺點： "Old entertainment and less leg room."
優點： "The ICE entertainment"
缺點： "The leg room is a bit small"
缺點： "Boarding in Luanda is horrible!!! Service on board not good.. to slow and food not good as well."
優點： "The seats in economy at least had TVs"
缺點： "After 4+ hours sitting on the plane we never even left San Francisco. The Emirates plane was less than standard in economy class and we weren’t even offered water for the entire time we waited. The customer service was terrible and we weren’t even able to retrieve our carry on bags that we were forced to check (not due to the size). This was by far the worst first time experience I’ve had and will not be flying Emirates again."
優點： "Emirates deserves its reputation for providing an overall enjoyable experience"
缺點： "New Jersey airport is seriously lacking in functioning systems"
優點： "I love the meal"
缺點： "Some crew member is bad customer service they're not pay attention on you."
缺點： "Terribly long flight. Unclean toilets."
缺點： "Seats are less spacious for me since I’m 6 feet tall"
優點： "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
缺點： "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
缺點： "Boarding announcements weren’t clear and boarding was not separated by zone."
優點： "Professional and friendly staff"
優點： "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
缺點： "Nothing comes to mind."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
缺點： "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
缺點： "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
優點： "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
缺點： "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
優點： "Great entertainment options, decent food, comfy seats with a lot of legroom"
缺點： "Boarding was confusing"
優點： "they serve and ask what it needs to like with smile; thanks for all of anyways."
優點： "Overall was good"
缺點： "Didn't live up to expectations. Halfway through a 10 hour flight the entertainment system went down. It took a few times of calling the stewards to actually communicate the issue and inexplicably the system was never reset until 15 minutes before landing. I understand things happen but communication was lacking and slow."
優點： "The airport experience in Dubai was excellent. Very clean, professional & modern."
缺點： "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
優點： "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
缺點： "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
缺點： "Crew were very rude. Didn't stop people from being in aisles when safety say belt sign was on. Access to a bathroom was limited. Dropped food on my head. Were not available at first when another passenger took my seat. Held us in the back of the plane 20minutes after business class departed."
Great crew!! Best care ever.
The flight was 5 hours late, made us miss our connector to Dallas. No more flights to Dallas until Friday. We were only offered the late flight to Istanbul, hotel overnight in Istanbul. A flight to Houston and we’re are stranded from there. Later, I found a flight to Newark, take a Connector Bus (my costs) to JFK, overnight layover 8 hours, and a flight to Dallas from there. I was refused to change to that flight unless I paid $300, my connector, and any hotel costs if I chose one. Having spent the night before in JFK, I absolutely would need the hotel, it is not safe.
We ordered assistance during the transfer in Istanbul, but did not receive anything
優點： "Too short For my experience is not hectic"
缺點： "Entertainment crew food"
優點： "Both friendly and professional"
缺點： "All is perfect! They couldn’t be better"
缺點： "Poor customer service"
缺點： "I didn’t make the flight to Antayla because the airport customs takes too long, kayak needs to let travelers know they need a visa and passport to travel through IST. Also tight connections are impossible."
優點： "Better seats clean bathroom"
優點： "Good movies good food"
缺點： "too good a airline .I recommend this to all passengers travelling"
優點： "Staff & food were excellent."
缺點： "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."
優點： "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
缺點： "Same problem as the first segment (see above)"
優點： "Service and food"
優點： "excellent crew work"
優點： "Good food"
缺點： "Uncomfortable seating, oldish plane, depressing colour combinations in the plane. Plane lavatory was dirty"
優點： "Ahead of time, all the way!"
優點： "Food quality and robust Entertainment options"
缺點： "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
優點： "Fast boarding and well maintained airplane"
缺點： "Flight attendants could check on passengers more often. They seemed to just serve the standard drinks/meals and then disappear."
優點： "The crew - very helpful and friendly"
缺點： "The food was Ok...the rice was a bit hard The sound on the entertainment system was not clear"
優點： "Same as the first flight. Entertainment is good, foods good, crew was nice, USB charging is great."
缺點： "Kinda annoyed that it was a two prong plug for the headphones. It was super hot and I couldn't rest. Not a lot of space beneath seat in front for personal items."
優點： "The food was great; the service impeccable!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great entertainment, crew, food, and organization. This was my first flight on Turkish Airlines and I would definitely fly this airline again."
缺點： "Clearing security was a nightmare. So many layers and lines to stay in, and the area wasn't air conditioned. Unfortunately, a handful of the passengers got "ripe" before the 10 hour flight to Chicago. Ugh."
優點： "Great variety in entertainment options and delicious food, well prepared and served."
缺點： "There was a "skip" or interruption in the movies. I could follow them, but the system needs to be adjusted a bit. Overall very good. Oddly, the foot rest, in the upright position, bumped into my shins and made stretching my legs a bit uncomfortable. And I'm average height (5' 10")."
缺點： "You had a very disrespectful, illogical, anal retentive person at the ticket gate just before getting on the shuttle. She would not allow us to wait for the rest of our party of 2 to go on the shuttle to the plane together. They were delayed because of your personal continually bringing other people to cut in line in front of them. There was plenty of time and the shuttle was already full, and we wanted to wait for the next shuttle to board the airplane together. She came out several times from inside of the building shouting at the three of us to get on the shuttle even when the person managing the shuttle flow at the bottom of the stairs was about to let us wait for the next shuttle. What was her problem(?) - she could use a lot more people skills and realize who pays her salary - the customers. She really tarnished the whole image and impression I originally had of TA. Also, there was no way to go to the bathroom without going through a long line of security again at the last gate before the shuttle which did not make sense."
優點： "Great experience for my first international flight."
優點： "Crew did a good job handling a stressful situation."
缺點： "Security process for boarding is a mess, with absurd redundancy and tiresome rechecking of passports an d boarding passes, inconsistent application of carry on rules and long waits. Then we boarded and sat for two hours. The aircraft should be checked out and ready to go before boarding. Then, in Chicago, it took almost 2 hours to get our luggage."
優點： "Price Point."
缺點： "Staff not very Helpful. Really bad security check for USA travelers. Airport security is really out dated, zero technology, not even a metal detector before the gates. They woke up a 15 month baby 3 times for security check. Who does that."
優點： "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
缺點： "New US regulations requiring tablets and laptops to be stored in checked baggage were not relayed to me. I booked the trip in February and the new regulations went into effect in March, but I was never notified. When we got to Istanbul from Brussels and made our way to the gate, we had to go through a security checkpoint where I was informed that my tablets would be confiscated and given back to me once we landed. They had a claim area set up next to our baggage claim turn-style to get tablets and laptops back, but it took us 30 mintues to get our tablets (only 5 mintues to get our baggage). Again, I realize they're only doing their jobs and this regulation is new, but the system they put in place for it and their total lack of communication for customers who had already booked trips was awful. Also, at the checkpoint I was told my tablets would be confiscated and my passport had a sticker put on it. I moved down the line where I was told they would take my tablets and the next guy told me I was clear to go. I asked for verification and he ushered me along, so along I went. Then, while sitting in the plane waiting to leave, a group of 5 or 6 people came on board and searched me out, saying they didn't have a record of my tablets being handed over. I told them I was told to move on at the second checkpoint and they gave me a look as though I was lying, but then said it wasn't my fault and made me retrieve them from my bag and hand them over. It wasn't a huge deal, but it sure did make me look like an idiot in front of everyone else on the flight who could see it happen. The whole reason we brought our tablets was to read books on the flight, and a 13 hour flight doesn't exactly go by quickly. I udnerstand they're just doing their job, but they should have sent an update to people on these flights."
優點： "Crews attitude, professional behavior"
缺點： "Not enough leg room in economy class"
優點： "Attendants were attentive. Food was good ad plentiful."
缺點： "Seat space very cramped. I am tall. Cabin was warm."
優點： "friendly crew and superior service"
優點： "Great flight, crew and experience."
缺點： "Breakfast selection was a bit subpar"
優點： "The food was great and the entertainment system kept everyone occupied during the flight."
優點： "Amazing service and comfortable environment. The really take care of you"
缺點： "Boarding Process could be a little streamlined. Guess we are used to the regulated process."
缺點： "Well our flight wasn't until 4:30 am and we couldn't go into the airport until 1am. So we were sitting outside in the heat for 8 hours until they would let us in."
優點： "The service was great and all staff were friendly."
優點： "Entertainment was great"
缺點： "Lack of leg room; lack of air flow during entire flight and seats could adjust their own."
優點： "Very professional. Spacious seats."
缺點： "Wait at Ataturk airport on passport control."
優點： "The flight was smooth, the crew are very attentive, good choice of entertainment"
缺點： "Wish more legroom, but can't blame airline for that"
優點： "All perfect this time. Food was so tasty as always:) crew is very kind."
缺點： "Always delay flight"
優點： "The crew were very polite, professional, and accomodating. The food was tasty even for airplane food. I was pleasantly surprised! There were tons of entertainement options to help pass the time."
優點： "We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again."
缺點： "The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The crew is excellent"
缺點： "The seats area are too small my knees hurt as they hit just the edge of the food tray, impossible flight with the seat other than straight as you will be disturbing a lot the other passengers, although unfortunately some people do not care about the confort of the others"
缺點： "boarding was horrible of both legs of my Turkish Airline. The Istanbul Airport is a total disaster and dysfunctional. Experience delays in both baggage and flights."
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
My screen didn’t work at my seat. Communication at Toronto airport between the two flights was non-existent. We were not given TSA precheck, we weren’t told we were going through US customs in Toronto, we were given instructions like go into that room and sit down. Really, really poor quality airport. Walkways were turned off, poor air conditioning, lack of food services, etc. I will try to avoid Toronto airport in future travels.
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Staff was helpful but on board and at the airport"
缺點： "Cleaner and more modern seats. Look run down"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "WiFi could have been better, and seats could have been better"
缺點： "Sits not suitable for long distance travel"
優點： "New seats are excellent"
缺點： "They made me put my carry on under the plane."
優點： "The crew was great! And efficient!"
優點： "The arrival gate was extemely close to the departing gate. I did not have to walk the usually long and exhausting distance from one terminal to another. Thank goodness."
缺點： "Broarding was well organized by groups andmoved quickly. The choice of dinner was not an option. By the time the stewardess reached me, only pasta was left. But having italian gelato for dessert was an acceptable compensation. Breakfast ,however, was ho..hummm without any redeeming compensation. choice of beverages was refreshing."
缺點： "There was no WiFi on this flight, and I count on being able to communicate, read through and respond to emails. For me, it's the beginning of my work week when I fly into the EU."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "staff was fine"
缺點： "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
缺點： "My flight did not go to Chicago. United changed our flight without notifying us. Instead we went to DC. Almost missed our plane."
缺點： "No crew after the plane was ready, caused further delay of 3.5 hours. I missed last bus to my school & had to spend the night in ORD. So disregard of passengers!"
優點： "fast take off and good service."
優點： "Mebbe UA learned its lesson after being skewed for a couple of customer horror stories. My domestic flight from MCO to ORD was entirely pleasant. The plane left on time & arrived on time. I noticed quite a few airport employees at O’Hare had a chip on their shoulders, as if they hated their job but needed it to live. There’s better jobs out there if you don’t like dealing w the public."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "I enjoyed the elbow room from lack of passengers. This was less than an hour long. Everyone was nice onboard this flight."
缺點： "No free internet and flight was to short for food to be served."
缺點： "Captain was 1 hour late, then wasn't prepared with a gate when we arrived in Seattle. I got home 3+ hours later than I expected, and I have a short vacation time."
優點： "Take off and landing very good"
缺點： "No UBS port to charge cel phone or tablet. The chair few reclination. The food few and so spicy"
缺點： "No Information about when we would leave jersey"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "On time; good legroom"
缺點： "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"
優點： "Helpful crew"
缺點： "Almost lost my job because of the flight cancellation and delays."
優點： "I liked the fact that American Airlines (which I ended up getting transferred to) pulled through for me and were professional and accommodating."
缺點： "United overall was a complete disaster. They overbooked the flight, so it got delayed until the next day, but not before the involuntarily checked my carry-on due to no more space. When they delayed the flight I asked to get my bag back, but they assured me it would be on the American Airlines flight they transferred me to. Guess what...it wasn't. And now I'm stuck in Portland with nothing but my wallet, keyes and phone, and a small bag of toiletries given to me by American (which should have been United's responsibility). This is the FOURTH trip with United where they have screwed me over with either baggage loss or itinerary issues. NEVER using United after this trip. Next time I book, I'd rather just go with the next price up if it means not flying with them!!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Boarding was organized properly by line per zone"
缺點： "Aircraft was old, and dirty, seats were old and cramped, and did not recline, bathroom was smelly and dreary. This is typical domestic flight equipment on an international flight. As usual, mediocre to pathetic in comparison with European and mideast airlines."
缺點： "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"
缺點： "The heavy winds and turbulence made this the scariest flight I've ever been on."
優點： "We loved the convenience of booking a United Flight through Kayak. Planes were clean and no delays!"
優點： "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
優點： "i liked that the flight was smooth and departed/arrived on time and the crew was fairly friendly."
缺點： "i didn't like that i paid for an upgrade to first class and received mediocre service (they ran out of dinner choices by the second row, not very attentive to drink/water refills); also, despite the priority tag on my bag, it was the very last one unloaded off of the plane. the entertainment wasn't working properly and wi-fi is not included in first class services."
優點： "Able to sleep the whole way"
缺點： "Nothing in particular"
缺點： "The seating selection and comfort was below parr"
優點： "Good food choices. One very nice flight attendant."
缺點： "I paid for the Premium Economy upgrade but they don't tell you that even though you have more leg room, the window seat has a big silver box through half of your leg room space. The seats also had these tiny tv screens for entertainment. I bought the flight through Lufthansa & it was a United plane. Wish it was Lufthansa."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The seats were the worst ever. They would not recline and the un detachable pillow on the seats were even more uncomfortable."
優點： "The entertainment"
缺點： "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
優點： "The flights were on the empty side so there was an open seat next to me"
缺點： "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"