Entertainment can be improved.
Serving of food can be faster
Good service and hospitality. I would recommend for special need kids parents to travel.
Seat is not as wide as it was before corona . Some of screen to are not functioning . Request variety food rather than many type of alcohols .
缺點： "why did they take my blanket and headphones 1 hour before we land?"
優點： "The entertainment was great and the crew was very friendly and helpful"
缺點： "The ability to access bathrooms after turbulence has ended"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The crew was helpful. Flights were on time."
缺點： "The transfer in Dubai was to be made in 75 minutes to another terminal where the inter-terminal bus only comes every 40 minutes. Almost lost my connecting flight. Also, the seat on the FRA - YYZ leg was 23A. Couldn’t be reclined and had no leg space. Painful!"
優點： "The crew was efficient"
缺點： "Live news broadcast"
優點： "Best economy airline experience I’ve had in years"
缺點： "If they could have offered neck rubs (jokingly)"
優點： "cheuk in 快！吾使等太耐！"
優點： "Smooth flight"
缺點： "I wished I was in business class..."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Main problems at Dubai airport. Employee at the airport charged me money for the same luggage that Newark employees said it is according to air line rules. That shocked me. I didn’t buy anything from Dubai. I think it’s not right."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Nothing special flight."
缺點： "Old entertainment and less leg room."
優點： "The ICE entertainment"
缺點： "The leg room is a bit small"
缺點： "Boarding in Luanda is horrible!!! Service on board not good.. to slow and food not good as well."
優點： "Emirates deserves its reputation for providing an overall enjoyable experience"
缺點： "New Jersey airport is seriously lacking in functioning systems"
優點： "I love the meal"
缺點： "Some crew member is bad customer service they're not pay attention on you."
缺點： "Terribly long flight. Unclean toilets."
缺點： "Seats are less spacious for me since I’m 6 feet tall"
優點： "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
缺點： "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
缺點： "Boarding announcements weren’t clear and boarding was not separated by zone."
優點： "Crew, newer aircraft, leg room, entertainment choices"
缺點： "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
優點： "Professional and friendly staff"
優點： "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
缺點： "Nothing comes to mind."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
缺點： "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
缺點： "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
優點： "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
缺點： "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
優點： "Great entertainment options, decent food, comfy seats with a lot of legroom"
缺點： "Boarding was confusing"
優點： "they serve and ask what it needs to like with smile; thanks for all of anyways."
優點： "Overall was good"
缺點： "Didn't live up to expectations. Halfway through a 10 hour flight the entertainment system went down. It took a few times of calling the stewards to actually communicate the issue and inexplicably the system was never reset until 15 minutes before landing. I understand things happen but communication was lacking and slow."
優點： "The airport experience in Dubai was excellent. Very clean, professional & modern."
缺點： "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
優點： "My complete stars goes to the crew members. The best in the airline service. Next is the food, amazingly good."
缺點： "Didn't expect the tv systems to be so bad. I couldn't watch even one show. The enertainment system hanged and was stuck during the whole journey. The seats were dirty and wasn't kept clean"
缺點： "Crew were very rude. Didn't stop people from being in aisles when safety say belt sign was on. Access to a bathroom was limited. Dropped food on my head. Were not available at first when another passenger took my seat. Held us in the back of the plane 20minutes after business class departed."
Boarding started on time but took forever to complete boarding and load luggage delaying the flight by more than an hour. Canon is freezing cold and on requesting to turn it down, flight attendants tried to make fun saying that “I know it’s cold, AC is on” but did nothing. In noticed lot of people were complaining about the temperature but canon crew didn’t care.
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Staff was helpful but on board and at the airport"
缺點： "Cleaner and more modern seats. Look run down"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "WiFi could have been better, and seats could have been better"
缺點： "Sits not suitable for long distance travel"
優點： "New seats are excellent"
缺點： "They made me put my carry on under the plane."
優點： "The crew was great! And efficient!"
優點： "The arrival gate was extemely close to the departing gate. I did not have to walk the usually long and exhausting distance from one terminal to another. Thank goodness."
缺點： "Broarding was well organized by groups andmoved quickly. The choice of dinner was not an option. By the time the stewardess reached me, only pasta was left. But having italian gelato for dessert was an acceptable compensation. Breakfast ,however, was ho..hummm without any redeeming compensation. choice of beverages was refreshing."
缺點： "There was no WiFi on this flight, and I count on being able to communicate, read through and respond to emails. For me, it's the beginning of my work week when I fly into the EU."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "staff was fine"
缺點： "Loaded us on the plane and kept us on the small cramped plane for 90 minutes before leaving. Just stuck sitting there"
缺點： "My flight did not go to Chicago. United changed our flight without notifying us. Instead we went to DC. Almost missed our plane."
缺點： "No crew after the plane was ready, caused further delay of 3.5 hours. I missed last bus to my school & had to spend the night in ORD. So disregard of passengers!"
優點： "fast take off and good service."
優點： "Mebbe UA learned its lesson after being skewed for a couple of customer horror stories. My domestic flight from MCO to ORD was entirely pleasant. The plane left on time & arrived on time. I noticed quite a few airport employees at O’Hare had a chip on their shoulders, as if they hated their job but needed it to live. There’s better jobs out there if you don’t like dealing w the public."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "I enjoyed the elbow room from lack of passengers. This was less than an hour long. Everyone was nice onboard this flight."
缺點： "No free internet and flight was to short for food to be served."
缺點： "Captain was 1 hour late, then wasn't prepared with a gate when we arrived in Seattle. I got home 3+ hours later than I expected, and I have a short vacation time."
優點： "Take off and landing very good"
缺點： "No UBS port to charge cel phone or tablet. The chair few reclination. The food few and so spicy"
缺點： "No Information about when we would leave jersey"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "On time; good legroom"
缺點： "Paid an up charge for a seat that didn't recline; guy next to me was farting all flight long"
優點： "Helpful crew"
缺點： "Almost lost my job because of the flight cancellation and delays."
優點： "I liked the fact that American Airlines (which I ended up getting transferred to) pulled through for me and were professional and accommodating."
缺點： "United overall was a complete disaster. They overbooked the flight, so it got delayed until the next day, but not before the involuntarily checked my carry-on due to no more space. When they delayed the flight I asked to get my bag back, but they assured me it would be on the American Airlines flight they transferred me to. Guess what...it wasn't. And now I'm stuck in Portland with nothing but my wallet, keyes and phone, and a small bag of toiletries given to me by American (which should have been United's responsibility). This is the FOURTH trip with United where they have screwed me over with either baggage loss or itinerary issues. NEVER using United after this trip. Next time I book, I'd rather just go with the next price up if it means not flying with them!!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Boarding was organized properly by line per zone"
缺點： "Aircraft was old, and dirty, seats were old and cramped, and did not recline, bathroom was smelly and dreary. This is typical domestic flight equipment on an international flight. As usual, mediocre to pathetic in comparison with European and mideast airlines."
缺點： "I don't understand what the form is used for, based on the useless information it asks for. My flight was held from disembarking in order for the forms to be delivered upon landing, then distibuted to a plane full of.passengers pulling out carry-ons while asking to borrow ballpoint pens to fill out the forms before de-planing. I've been a Hawaii Island resident for 36 years and a State employee for 25 years. The effort required to input and process this data had better be rewarding for the state population and not another State 'make-work' chokehold on the travel industry. I realize the danger of invasive species in the state but does it really require a Completed form for Every passenger on Every flight to make a difference? Airline employees took their task Very seriously, BTW. Why?"
缺點： "The heavy winds and turbulence made this the scariest flight I've ever been on."
優點： "We loved the convenience of booking a United Flight through Kayak. Planes were clean and no delays!"
優點： "Sucked. .the boarding process was a cluster.tiny bag of salted ceap..huge snoring man sweating on me in seat"
優點： "i liked that the flight was smooth and departed/arrived on time and the crew was fairly friendly."
缺點： "i didn't like that i paid for an upgrade to first class and received mediocre service (they ran out of dinner choices by the second row, not very attentive to drink/water refills); also, despite the priority tag on my bag, it was the very last one unloaded off of the plane. the entertainment wasn't working properly and wi-fi is not included in first class services."
優點： "Able to sleep the whole way"
缺點： "Nothing in particular"
缺點： "The seating selection and comfort was below parr"
優點： "Good food choices. One very nice flight attendant."
缺點： "I paid for the Premium Economy upgrade but they don't tell you that even though you have more leg room, the window seat has a big silver box through half of your leg room space. The seats also had these tiny tv screens for entertainment. I bought the flight through Lufthansa & it was a United plane. Wish it was Lufthansa."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "The seats were the worst ever. They would not recline and the un detachable pillow on the seats were even more uncomfortable."
優點： "The entertainment"
缺點： "I didnt like how i had chosen a seat a month before the flight and then its like i never asked for one"
優點： "The flights were on the empty side so there was an open seat next to me"
缺點： "The first flight got delayed so I missed my connection. My connecting flight got delayed about five times and sat on the runway for over an hour. I ended getting home at eleven PM when I was anticipating getting home st 9:45 AM"