Excellent except for food
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
The crew at the check-in counter was super-helpful and exceptionally kind.
缺點： "Flight crew not too interactive"
缺點： "Delayed flight for 2 hours, rude staff at the JFK airport and then v choppy flight, delayed even more by waiting for an arrival gate in FLL."
優點： "I like the spirit of Christmas in some of the staff."
缺點： "Board people by section instead of a madsive line."
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "Boarding very efficient."
優點： "The crews were very kind and helpful."
缺點： "No service. No drink, no snack, flight delayed. Missed last bus from airport to station at base where stationed. No happy"
優點： "The service was excellent"
缺點： "Food needs improvement"
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Beautifully presented and tasty Japanese food. Electronic windows."
缺點： "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "In particular we give kudos to Tadaka, who seemed to be a manager and went above and beyond to help us with our boarding and seat assignments. She even recognized us the next day! Superior customer service."
優點： "Great flying on JAL...such great service and sweet attendants. US carriers could learn a lot from the Japanese carriers...they actually make it enjoyable and easy"
優點： "Flight time was not bad, not too long"
缺點： "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
缺點： "No complaints! Not even one!"
優點： "So cramped. Very uncomfortable flight."
優點： "Customer service was on point . Thanks Again !"
優點： "Amazing service. Delicious and plentiful food. Larger seats with more leg room. Quick and efficient boarding."
優點： "The Crew"
缺點： "This terminal is not easy to find. You have to take bus from the main terminal."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Excellent customer service"
優點： "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
缺點： "The only thing I didn't like Was leaving the plane."
優點： "The flight was smooth and the seating was comfortable."
缺點： "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
優點： "Comfortable flight, polite crew, good selection of movies"
優點： "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
缺點： "Small airplane"
優點： "The Japanese know how to service their customers, five stars all the way. The food and drinks (beer) helped too"
缺點： "The video monitor for viewing movies was dated."
優點： "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
缺點： "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
缺點： "Never make it on flight because the connection flight so messed up. Need to purchase new ticket with different airline finally."
優點： "Fare price was unbelievable. JAL and AA combined to make my flight very pleasurable and memorable. This first leg, on AA was smooth and allowed me to go to my connecting flight easy without having to go out of security and back into the international section of LAX"
優點： "Boarding was orderly and crew was nice and polite."
缺點： "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
優點： "787 was phenomenal- amazing airplane. You didn't even feel like you were moving."
缺點： "Food was extremely disappointing"
優點： "Enjoyed the greeting, politeness and food"
缺點： "More English speaking would be preferred"
優點： "The airplane and all"
缺點： "A little bit in the sakura lounge"
優點： "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
優點： "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
優點： "Everything went smoothly. Great take off, great landing the stewardess were doing excellent jobs to accommodate us. Will fly with JAL again in the future."
優點： "The stewardesses were wonderful-kind, considerate and hardworking. They gave us constant attention offering drinks. I would love to travel with them again!"
缺點： "Nothing- I'd fly with them anytime."
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
優點： "The crew took care of us during a strange virus affected flight."
優點： "The cabin crew was so warm and friendly, always ready with a smile and eager to help."
缺點： "Simply an older aircraft and the entertainment options were lacking compared to other carriers. The news video NHK would not fast forward or rewind but would always start over. Otherwise it was a good flight thanks"
優點： "There was a lot of leg room and updated features. Also the candy they gave out was good."
缺點： "The food was not to my liking,"
優點： "empty flight, foods tasted good."
缺點： "The seat was uncomfortable. Entertainment choices were limited."
缺點： "The way they board the passengers"
優點： "I like the service. I love the food,"
缺點： "Nothing for complaining, everything is good"
優點： "Really good service."
優點： "Slept much of the time"
缺點： "My head phone didn't work. Only one ear. Asked for two replacements but neither worked, one broke."
優點： "The flight attendents were very attentive. I started to havecan upset stomach on decent and the attendent checked in on me to see if I needed any help, she got me a botte of water and checked in on me again once we had fully landed. I really appreciated the concern and care they showed."
優點： "Staff was great and both the terminals and onboard"
優點： "Food and services were great"
缺點： "Not a large selection to view on the TV"
優點： "comfortable seats"
缺點： "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
優點： "The in-flight entertainment is fantastic, always loaded with new movies to watch. The same free drinks (beer/wine/etc)"
缺點： "The boarding was terrible. They called for groups, asked everyone to form 2 lines, but after the lines were formed, closed one boarding lane. Some people were late to board for first-class, causing even more boarding delay and chaos. There were 5 crew at the boarding gate just standing and watching. I selected a seat closer to the rear of the cabin, which received much worse attention than any other flight with ANA. I didn't get asked for a drink until very late, and the second time around there were almost no drink selections available. My seat was also broken and would not recline. Aside from the actual airline, the passengers in the rear were very inconsiderate. There was a big family with several children running around/crying/playing with seat-back trays the entire 11+ hour flight. Again, this is not entirely the fault of the airline, but it was a discomfort."
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
優點： "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats are kind of flat."
優點： "Good service"
缺點： "baggage was broken."
優點： "It was a fast flight, the crew was very accommodating and it was very comfortable."
優點： "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "Ease of boarding; large overhead bins; relatively comfortable seats"
缺點： "Packed plane - every seat taken"
優點： "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Great airline!"
缺點： "some of the gates can be long walk"
優點： "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
缺點： "Would like to listen to ATC"
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Service was nice way more room than American Delta or United for economy"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點： "Nothing in particular"
缺點： "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
優點： "leg room; extra seat between us"
優點： "ANA staff are generally well trained (but are you really allowed to land with your laptop open on your lap as some people were?) ... good service overall, good movie selection, food varies from OK but boring to very good indeed ."
缺點： "Both meal A and B selections would have caused problems for people with shellfish allergies. One was a seafood doria so they have me the other meal. The other had a sauce with seafood extract in the ingredients. I can read Japanese so didn't eat it, but there wasn't any English information on it."
優點： "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
優點： "The food was excellent and the flight attendants were courteous and thoughtful."
缺點： "I slept through a meal."
優點： "On time, comfort, good food, good deal"
優點： "Cabin crews are efficient and very polite. Film selection is fine."
缺點： "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "Choices of food."
優點： "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
缺點： "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
優點： "ANA service is always great. Always my first choice."
缺點： "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
優點： "I like the whole experience overall I would definitely Fly ANA again"
缺點： "I like the whole experience overall"
優點： "The service crew are excellent and very polite. Definitely like the new window feature."
優點： "The airline gave us pillows and a small cover"
缺點： "The food was nasty, and no air circulation plus so hot in there"
The bread / bun which you hv served inflight was so chilled instead of warm .or hot. Unable to eat in that conditions. Earlier you hv servefd small bottles of Red Wines on our preference for drinks. But you hv supplied in small plastic tumblers. Otherwise food qualities are OK. No hot towels were supplied to freshen up
Best comfortable seat yet
優點： "The flight was SO OLD and uncomfortable which is absolutely ridiculous for a 16 hour flight. My screen did not work the entire time despite asking flight attendants to fix the issue. The flight attendant would not attend to me despite me pressing the button and twice skipped me while giving out meals. I had to call them back and ask for it. The bathrooms were SO dirty and yet no flight attendant took out the trash or cleaned it even though we are in the midst of a pandemic. We were also not given hygiene kits to keep ourselves safe. DO NOT FLY WITH THIS AIRLINE."
優點： "Crew was better and helpful"
缺點： "An airline not only with the best service but the best looking flight attendants. They genuinely smile"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Amazing flight and service. Would fly Emirates all the time if I could."
缺點： "Looks like Emirates uses really old planes for this leg. The recliners were not working."
優點： "Overall flight, crew service was excellent"
缺點： "Was enough"
優點： "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
優點： "cheuk in 快！吾使等太耐！"
優點： "Everything else"
缺點： "Cabin crew seemed less approachable than usual"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Plane was clean, on time and pleasant seats. Staff was attentive but not exceptional. We landed early! WiFi was free for a bit but very slow. Variety of entertainment was excellent."
缺點： "Entertainment system was excessively complex for no good reason. Seats were about average for business class. Screens were older and too far. Sound system was subpar."
優點： "Flights on time /comfy seats and crew"
缺點： "One particular airhostess was little rude ..too much wait time in Dubai"
優點： "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"
優點： "Good serevice"
缺點： "Chettinad fish curry is good"
優點： "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
缺點： "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
優點： "The plane was spacious and we had really good seats , next to the toilet and wall in front of us. Super, as we were traveling with a toddler and he was able to sit on the floor in front of us and play with his toys. Food came out promptly and was tasty. Loved the goodies for the kids, little blanket and scotch pad."
缺點： "The delay in boarding! It’s hard work when traveling with a toddler."
優點： "Clarified baggage guidelines should be provided on the eticket. Due to lack of communication and clear documentation, i have paid approx $200 in excess baggage at the time of checkin"
缺點： "Baggage policy cimmunication"
優點： "Nothing to like"
缺點： "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
優點： "Staff on board was very nice and attentive. Much nicer than the crew on my outbound flight"
缺點： "Trash was not picked up frequently enough. By the end of the flight the plane was a pig sty. Also there was no toilet paper in the bathroom at the deprting airport"
優點： "We are arived safe"
缺點： "The attitude of the crew it was very good and the comportment very nice"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Loved the service. My flight was from NYC to Milan."
缺點： "There was not one thing."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
優點： "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
缺點： "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
缺點： "I have transit for 18 hours and they did not give me a hotel I had to pay for it because they were saying my ticket is not eligible are you really get disappointed from this"
優點： "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
缺點： "All seats are occupied airplane is completely full making it difficult for crew to serve passengers and time consuming to do regular activities."
缺點： "It was delayed for 8 hours!!!"
優點： "Great airline, very friendly staff, the food was pretty good considering that it's airplane food.The ICE entertainment system was great, lots of movies/TV shows to watch on the flight."
缺點： "Only negative part is that we sat right by where they stored and prepared the food so it was noisy at times."
優點： "Attentitive staff, leg room, food, entertainment - all great"
缺點： "Still wish I could buy better wine during the flight from Economy. Would pay $100 a bottle for great wine. The wine in coach is undrinkable."
優點： "- almost nothing - They arranged vegetarian food on demand."
缺點： "- Repetitive food - No one turned up when called for assistance. - late service"
優點： "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
優點： "It was a smooth flight"
缺點： "It was ok"
優點： "I experienced the same type of service that I received on the flight from Bangkok to Seoul. I could not have expected more. I find the crew professional."
缺點： "I can't think of anything that could have made service better. They should keep up the good work."
優點： "Nice crew"
優點： "Not so crowded. Proper lighting. Good landing and take off. Aircraft. Warm temperature"
優點： "Everything but the seat cushion"
缺點： "Better cushion on the seat"
優點： "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
缺點： "The airline's on time record has got to improve. Period."
優點： "Service was excellent"
缺點： "Seat was very uncomfortable and remote panel for adjustment was too hard to manage plus entertainment remote was unless. I think plane is too outdated. Wear and tear cave seem throughout the plane interior"
缺點： "The crew didn’t help on putting my carry on luggage into the overhead cabinet, I’m not tall enough to do this so I dropped my carry on luggage on the floor. Luckily didn’t hurt any people and a Hong Kong lady helped me on this. Besides, One of my luggage was missing, I’m still waiting for them to let me know where my luggage is. This is the first time I took Asiana Airline, according to all those bad experiences, I doubt whether I’ll take Asiana Airline again."
缺點： "flight delayed 30 minutes"
優點： "Boarded plane, woke up to watch one movie the arrive in Seoul. Plane was clean on time no hassles"
缺點： "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
優點： "Excellent ethnic Korean food. Attendants were extremely polite and and professional."
缺點： "Mass Boarding procedure was inefficient. Same Airline boarding out of Chicago had groups according to sets of row numbers, and was much more efficient. Should use in all cases."
優點： "I like that they did not bother me when I fell asleep while they were serving the food."
缺點： "I did not like that they ran out of the food that I would have preferred to eat."
缺點： "Big delay for more than one hour."
優點： "Seats reclined a bit more than other planes which was really nice."
優點： "Comfortable seating and excellent crew! Plane was very clean and bathrooms well maintained throughout the 15 hour flight. The cabin crew were very attentive and helpful. I will fly Asiana again. Good movie options."
缺點： "Gluten free meals were so bland and unappetizing they were difficult to enjoy. Providing salt and pepper would help. Vegetables were undercooked ie potatoes too firm to cut easily. On the positive side the fruit was appreciated."
優點： "Very friendly crew."
缺點： "Very uncomfortable seats."
優點： "Flight crews are young, nice and friendly to all passengers."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Food is good"
缺點： "Not enough movies/TV screen angle is not good when seat in front is reclined all the way."
缺點： "food was bad. They have to serve food more than twice for a 14 hour flight. We were starving."
優點： "well the pilot did a great job. we landed safely to manila. food serve taste good, and the flight attendant from chicago to manila, did a great job2.im thankful for overall service."
缺點： "I hate when my baggage is damage during my flight and no one i reach, easily. the asiana airline in Manila told me last dec. 11/12 2017, they will call me back at 10am but no one did. until now the number cant be reach.i paid for insurance if something happen to my bag worth $300 to be paid me back if my baggage damage but the asiana staff in Manila ask me f ok if they pay me only$80. i said ok. because i need it soon. but look like they dont care to give me. so i change my mind. the bag i bought cost $150 this year i bought it. need to be paid same. thanks"
優點： "The crew was friendly and helpful."
缺點： "Flight was delayed by over an hour, (because of a "connection"? What does that even mean?), food was poor, seats worn and uncomfortable, no personal TVs on an international flight, no alcohol (even for purchase)."
優點： "leg room was better than most."
缺點： "seat cushions were kinda hard"
優點： "Service was very good, spoke English and the inflight entertainment was very good"
優點： "Newest Airline A380 Friendly, kindly crew"
優點： "I truly appreciate, especially on a long flight, the extra leg room in between the seats. All the flight attendants were super nice & the food was awesome!"
缺點： "My only "annoyance" was the touch screen tv was a little difficult to use. Due to the over use of the tv, I had to touch the screen several times to complete the function I was asking it to do. So overall an excellent flight!"
優點： "Entertainment was okay"
缺點： "On both flights my party of 2 was split, despite an early check-in. We were lucky enough to swap seats because ANOTHER family was also split between us on the first flight. On the second, 3 parties were all split in the 3 rows in front of us, so we had to shuffle 4 different people before take off before the majority of the people were sat together. On 10 hour flights, generally I feel parties shouldn't be split unless they're checking in later than we did."
優點： "Good service, boarding on time, got to destination earlier than expected"
缺點： "The air conditioning wasn't quite working, maybe the plane was too old"
優點： "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
缺點： "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
優點： "I like how I asked for an aisle seat and it was given to me without hesitation."
缺點： "No complaints."
缺點： "Kindly Asiana airline"
優點： "I was able to get last minute exit window seats, which gave me unlimited leg room. I did not mind pledging to help with emergency exits. With boarding, they did away with the boarding groups, so whoever lined up earlier got to go on the plane, of course after the first class and business. This all worked fine."
缺點： "The cutlery for the meals were real metal, which felt nicer than plastic."
優點： "Good service. Comfortable economy seats"
優點： "Helpful staff who regularly cleaned restrooms."
缺點： "Minimal, unhealthy meals. Poor choice of beverages (no cartons of milk) and gloopy fried fish that was all batter. Tpe-Seoul meals were perfunctory boxes with no choices besides malodorous rice. Entertainment was very thin on movies and (jazz/classical) music, and the preview window was about one by two inches, ludicrously small. No English subtitles on most world or Asian movies."
優點： "Nice plane very smooth new"
缺點： "Limited movies selection Staff does not smile much"
優點： "good service."
缺點： "seat cushion on bottom is not cushion enough, so my butt kind of hurt."
優點： "I liked everything about the flight. The attendants were kind and I received great service."
優點： "Great service. Good meal."
缺點： "Slight delay of 1 hour, late inbound aircraft (weather)"
缺點： "Due to problems loading luggage, and not really knowing what to do, my flight was delayed over three hours, made me miss my layover by fifteen minutes and get stuck in Korea, they provided me with another ticket, but since they didn't have another direct flight, they put me on another layover. My next flight with Asiana to the US from Korea encountered another problem and I was further delayed another two hours, with another two hour layover in LA. The cabin crew was friendly, but not very useful. They provided food, but no help. This is the worst Star Alliance airline I have ever flown. I will not be a returning customer."
優點： "A friendly professional crew"
缺點： "Food could be better. Was comparatively less quality."
優點： "Crew was super. 2 wonderful hot meals."
優點： "Service was very professional and the food was good too."
缺點： "No qualms with this trip. Everything was good"
優點： "The food was good and the movie selection was good."
優點： "They kept serving bibimbap, which was also my food the whole flight from LAX to Manila."
優點： "Excellent customer service."
優點： "The configuration of two seats on the sides convenient when flying with a partner."
缺點： "Service effecient but lack warmth. Food choice limited, no vegeterian option ."
缺點： "I absolutely hated how EACH and every flight (4 total) was delayed using this airline."
優點： "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
缺點： "The in flight screens weren't working well."
優點： "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
優點： "Very engaging crew."
缺點： "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
優點： "The airplane seats and entertainment were 150% bettter than American"
缺點： "The check in area felt cramped, understaffed and like a 4th rate airline"
缺點： "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
優點： "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
缺點： "Nothing- it went very smoothly."
優點： "Safe and fast journey."
缺點： "Vegan Options for snacks"
缺點： "Better choice of snacks"
優點： "Pilot was super nice and informative when the flight was delayed."
優點： "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."
優點： "The crew was excellent"
缺點： "Better breakfast and the seats weren’t very comfortable"
缺點： "The wrap didn't taste too well."
優點： "Crew was friendly, helpful and provided comfort"
優點： "None of it"
缺點： "Everything. Can it please leave on time for once"
優點： "The flight was smooth and the crew was very professional"
缺點： "Have wifi available"
優點： "Friendly greeting and goodbye.goog entertainment."
缺點： "Too hot, attendant did not know plane."
優點： "Entertainment on the flight was fantastic."
缺點： "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
優點： "Incredible service, great entertainment options, comfy seats"
優點： "Good flight."
缺點： "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
優點： "New airplanes.On time schedule .Very professional a"
缺點： "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
缺點： "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
優點： "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
優點： "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
缺點： "massive rips in the bag"
優點： "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
缺點： "Food and food."
缺點： "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
優點： "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
優點： "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
優點： "In-flight entertainment"
缺點： "It was uncomfortably warm throughout the three hour flight."
缺點： "Paid $28 for a Wi-Fi package that didn't work. No refund...."
優點： "Fast flight"
缺點： "Long wait in hot plane before take off."
優點： "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
缺點： "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
優點： "very attentive service and remarkably tasty food in first class"
缺點： "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
優點： "One of the male flight attendants was very nice"
缺點： "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
優點： "Boarding was easy and fast"
缺點： "Seats were cramped"
優點： "Nothing to like.."
缺點： "Everything about the flight..."
優點： "On time and convenience of the connection"
缺點： "Airplanes were a little bit old"
優點： "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
缺點： "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
優點： "free tequuila"
缺點： "norte americano gringo scum from hell usa terrorist pigs"
缺點： "Check point had only one person working on a holiday weekend made for an extremely long wait"
缺點： "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."