優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "The crew was amazing and plenty of room. Good food!"
缺點： "Flight was significantly delayed as a result missed my train"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Great crews"
缺點： "Not sure"
缺點： "Sits not suitable for long distance travel"
優點： "On time. Flight attendant was exceptional."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Everything went like clockwork"
優點： "Stroowafel was excellent as was the coffee. Mobile app is well-designed."
缺點： "Tightly packed cabin seating reminds me of an AMC theater."
缺點： "The counter person was inexperienced."
缺點： "Commuter flight need internet access. Please make it happen."
優點： "fast take off and good service."
缺點： "Curb side crew"
缺點： "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Flight was on time, staff was attentive and kind. The fight was flawless, and I'm not a good flyer. Every flight should go so well!!"
優點： "The flight was excellent"
缺點： "Seats were not as comfortable as they could have been they could have provided a usb charger."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Getting off the plane"
缺點： "The guy puked halfway through the flt and not one single flt attendant came even though they were serving drinks repeatedly to the dr sitting in the row in front of me. Also the flt was delayed as we waited almost an hour for people trying to connect which made me more upset since I was rebooked on that later flt because although my previous flt was there half hour before departure, we didn't have a gate to use which caused me to be 15 mins late for my original flt. Did they wait for me?! NO! I was rebooked. It's unfair that they stole an hour of life from every other passenger to accommodate a few. Back to the guy who puked, an hour after that he started shaking and grabbing his head and asking me why am I hurting his heart. Then incoherent blathering and then his last episode 20 minutes before we land in which he started hitting himself in the head saying he would die right now for his wife and how he's made mistakes. It was three separate incidents from this one passenger and not one flt attendant noticed? Yeah it was bad piled on worse stacked on top of never United ever again."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Comfortable seats for economy"
缺點： "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
優點： "Flight was on time"
缺點： "One extremely tiny bathroom for the whole plain for a 4.5 hours flight. The bathroom line snaked through the plane the entire flight No complementary water or any sort of drink Seats were very uncomfortable I fly a lot and this flight was the worst by far"
缺點： "Stuck in last row by bathroom no head or leg room. Had picked seats on exit roe and agent moved us without asking. Weather delayed flt 3x ! Very turbulent and choppy, crew was great handled it like pros even when same person threw up repeatedly on the plane, and people kept getting up when told not too."
優點： "I love THe. cak airport. ANd I am flying United again tomorrow"
缺點： "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"
優點： "Crew was very friendly."
缺點： "No leg room."
優點： "No incidents, functional, homogeneous, pleasant crew"
缺點： "Thank you for flying with us- Missing sincerity And service!"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Flights were early in departure and arrival. New plane returning from Houston so a big thank you!!"
缺點： "they couldnt find the pilot. they said they didnt have enough crew"
缺點： "It was cancelled and I couldn't get another flight that day."
優點： "Thumbs up"
優點： "Had to pay for wifi, food, you name it."
缺點： "Missed my connecting fight due to my aircraft having malfunctions, as well as my flight home being delayed three times. Worst flying experience to date."
優點： "Crew were fine."
缺點： "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
優點： "Took 30 hrs to get home"
優點： "Left on time arrived on time. Arrived on time."
缺點： "Bumpy flight, pilot did not communicate any re assurance. Bags took a long time to arrive."
缺點： "My luggage was lost"
優點： "Great, friendly crew. Handled switching plane situation quickly"
缺點： "THIS FLIGHT WAS VERY DUSTY AND DIRTY ALONG THE WINDOW SEATS. It looked like no one had dusted in a very long time."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The struf waffles"
缺點： "Every thing went well"
優點： "From Akron to Cleveland it was a great trip"
優點： "The staff are friendly and cordial despite passengers weary of long lines."
缺點： "You should warn travelers,especially in summer, to get to the airport at least 3 hours in advance. The lines for check-in with United Airlines are very long and slow and other check-in points have long lines. The staff are very nice and friendly, however."