缺點： "Delay that caused us missing the connecting flight."
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Didn't happen"
缺點： "Didn't hapen"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Great crews"
缺點： "Not sure"
缺點： "Sits not suitable for long distance travel"
缺點： "Overall, flawless"
優點： "On time. Flight attendant was exceptional."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Everything went like clockwork"
優點： "fast take off and good service."
缺點： "There was no entertainment available on this flight. It's a short flight so I don't expect any, however, I continued on to Phoenix that day from Chicago and that is a long flight. I expected free entertainment on that flight, as it was afforded on the flight on the Phoenix to Chicago leg of my flights earlier in the week. The Chicago to Phoenix had entertainment offered but it there was a fee, which I didn't appreciate and did not take part in. I looked around me as much as possible and didn't see anyone else pay for entertainment. Having in flight movies and TV available for feee is a great incentive for flying with United. If these long flights in the future are pay for view, I will not be flying with you when there are alternative carriers who do provide free entertainment. Thank you."
缺點： "Plane was a little tight but overall it was good"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Crew very efficient and nice"
缺點： "Being it’s a flight from Japan a more Japanese meal would’ve been better"
缺點： "The landing was terrible. I guess everyone is allowed a “opps”"
優點： "The flight was excellent"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Munich - Houston overnight flight. No breakfast. No good."
優點： "Comfortable seats for economy"
缺點： "Computers were down in Akron Ohio. Flight was delayed an hour. Chicago was delayed 2 hours. There was an earlier flight i should have been booked on."
優點： "Entertainment was available even for a very small Duration of flight"
缺點： "Flight delayed 5 hours for crew to come from another city that was 1 hr away, when they can just have someone from that city to work plane."
優點： "I love THe. cak airport. ANd I am flying United again tomorrow"
缺點： "My carry on. Didn't fit. Had to check it after I boarded. Front desk said it was good. I bought it For THaT purpose.. The retailer advertises it as tsa approved carry oOn?"
優點： "Crew was very friendly."
缺點： "No leg room."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The new aircrafts are great! More room for everything! Love flying United!"
缺點： "The flight attendants aren't always the most friendliest"
優點： "Movies on personal device"
優點： "Took a domestic flight A two hour flight was not very long and decent service the crew was friendly and appropriate for the short flight. As expected no food or entertainment was provided."
缺點： "There was a major boarding problem where somewhere free that we would not be able to board due to overbooking the plane tickets."
優點： "Crew were fine."
缺點： "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
缺點： "I missed my flight to San Diego from a connecting flight by a few minutes. Now I have to sit in the airport for over three hours waiting for my next flight.. not to mention it's my bday. Thanks United."
缺點： "Poor coordination after our flight from Frankfurt took off 1/2 hour late and we had to run through the airport to catch our flight to Washington along with an entire busload of passengers in the same boat. No assistance from anyone to help us reach our connecting flight on time. When we did arrive just under the wire, our seats were changed at the front gate, even though we had assigned seats and checked in 24 hours before. Poor situation."
優點： "Customer service was excellent,very friendly."
缺點： "Delay of the plane and every show you have to pay for even the flight map, that was very disappointing."
優點： "On time"
缺點： "Food quality"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "The struf waffles"
缺點： "Every thing went well"
缺點： "everythinh was ok"
優點： "The plane was on time, the boarding process was fast, and the flight crew was friendly. Since the boarding took place at 5:30am the security line was short, there was a lot of space to wait, and people usually miss the early flights so we had empty seats and a lot of room on the plane."
缺點： "The flight was very cold to the point where several people were asking for a blanket but the crew did not, or could not, provide one and I was even willing to pay. Also since it was a 6am flight they only offered water cups and I would have appreciated maybe juice or coffee since it was almost 2.5hours flying and early."
缺點： "Delayed flight so they transferred us to American which turned out to be delayed and we missed our connection in LA and had to stay the night. They could not find us on the computer system because of the transfer. We took the train home at our own expense. Not happy with costumer service. There was a lack of efficiency and care. We were in the air for 4.5 hours but spent two whole days traveling. No thank you united and American!"
優點： "It was a very well ran flight, both fights were what you would expect from an airline service. Overall satisfied."
優點： "From Akron to Cleveland it was a great trip"
優點： "The plane was very clean, modern, and it just felt safe. The crew is excellent, and the flight took less than three hours."
缺點： "The flight was delayed an hour. Boarding was a bit of a problem, there was a miscommunication of who boarded first and who would board next so the boarding process was a bit delayed and disorganized. No entertainment was offered."
優點： "Very clean."
缺點： "Crazy flight attendants. I've never seen people with less patience. Was snapped at for asking for tea when they were taking my drink "order", because she started rolling the cart away and didnt seem like she was coming back so the guy next to me asked if she had heard me. Lady rolled her eyes at me like a teenager and belittles the poor guy for a few minutes. Saw another flight attendant nearly get in a fight with another passenger because she couldn't communicate and wasn't on board with whatever the other flight attendants had told her to do. Probably time to discuss stress management or have some of these people take a break to decompress because it's stressful being trapped with a bunch of jerks who are supposed to be helpful"
優點： "Check-staff was very gracious."
缺點： "Their plane broke down, no assigned gates ,"