Service during flight was excellent. The footrest of my premium economy seat DIDN'T stretch out all the way, which defeats the purpose of reclining because my legs can't rest properly. Could you please ask your technicians to look into or re-calibrate the extension mechanism of the footrests of premium economy seats pease? I'll be traveling again in December. Hope it'll be fixed then.
Would like more options for movies
My seat in business classes was so small. I felt so cramped and uncomfortable. The configuration of the seats are too closed for comfort. Feeling so exposed and no privacy. The blanket was so thin but fortunately, the temperature in the cabin was quite warm. The crew was excellent. I was looking to fly with JAL but left a little to be desired to fly with JAL again
Excellent except for food
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
Like Japan Airiline food good flight attendants the best take good care of customer
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
優點： "The crews were very kind and helpful."
優點： "crew was professional, attentive and polite"
優點： "Privacy of window side seat"
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
缺點： "Can’t think of any thing"
優點： "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
優點： "The flight crew were very attentive, polite, and full of genuine smiles."
優點： "Very clean and modern aircraft. Staff were friendly and attentive. They provided directions and a guide for travelers transitioning from domestic to international flights. Strongly recommend Japan Airlines."
缺點： "Nothing, well done."
優點： "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
缺點： "We had to wait until check in to sit together."
優點： "Boarding and crew"
缺點： "Lost luggage"
優點： "Great flight, great food (Hagendaus Ice Cream was a great treat)"
優點： "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
優點： "The flight was smooth and the seating was comfortable."
缺點： "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."
優點： "Cabin staff. Special meal. Cleanliness."
優點： "Once again the service from the flight attendants was perfect."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "cost performance"
缺點： "non-flat seat"
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
優點： "food was great flight attendants are courteous and reliable"
優點： "JAL used to be a premium airline like Korean Air"
缺點： "Now JAL is like American Air, just stuffing a greyhound full of souls."
缺點： "Same thing as above"
優點： "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
缺點： "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."
優點： "Last minute accommodation for Muslim meal was awesome!"
缺點： "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
優點： "Everything, from booking till landing"
優點： "The excellent service and courteous staff."
缺點： "Three babies were crying throughout the flight which made the flight in uncomfortable. The flight attendants were spending a lot of time accommodating the babies and parents requests."
缺點： "Food is not that good"
優點： "The service was excellent and the seats were really comfortable"
缺點： "The food choice was a bit poor"
優點： "Crew was very pleasant professional and caring."
缺點： "Seat bottoms could be more comfortable."
優點： "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
缺點： "2nd meal, some sort of a rice seafood mixture"
優點： "The whole service was great. And the airplane arriving on time."
缺點： "Some crew members from Hong Kong better make more effort to improve service skills."
My wife asked for a meal with no pork. She was given a Muslim meal which was vegetarian and no meat. She can eat chicken, seafood, and beef. After we arrived at our destination, we called to cancel the Muslim meal, since there is a better selection without pork.
Everything was excellent!
優點： "Space and courteousness"
優點： "Very caring, and pay full attention to passengers."
缺點： "Better food quality, more movies please."
優點： "Seating was fine"
缺點： "If flight cost less lol"
優點： "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
缺點： "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
優點： "the ANA folks at the departure check-in went out of their way to get me on my flight. You see, I got to the airport right before boarding. Their response? They literally escorted me through security, waited for me at the immigration checkpoint, and brought me to the boarding gate! I love ANA! :)"
優點： "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
優點： "Polite, attentive, and amiable staff show they take pride in their top notch service. Entertainment options (movies, documentaries, travel guides) on screen are also a huge plus."
優點： "One of the best service! Thank you!"
缺點： "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
優點： "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
缺點： "Same repeating music"
優點： "Good service"
缺點： "baggage was broken."
優點： "The quality of your aircraft. Clean, modern, plenty of leg room. The check in agent in Manila, Arnel (or maybe Armel) was especially helpful and accommodating."
缺點： "Pax are advised to show up at least 3 hours before flight. My wife and I showed up 3hrs 45 min before takeoff. There were perhaps 40 to 50 people already in line ahead of us. But no checkin counters were open. The first check-ins began 3 hours prior to take off. By that time the line was backed all the way out into the main corridor. It would be MUCH better for ANA and the customer to begin the checkin process 3.5 to 4hours prior instead of 3."
優點： "Overall comfort was good"
缺點： "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
優點： "The attendants are all courteous and respectful."
優點： "Nice once I got on the plane"
缺點： "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
優點： "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
優點： "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
優點： "Seats and service"
缺點： "No complaints"
優點： "The service from this airline is so great. Everyone is smiling and treats you like a valued guest."
缺點： "Obviously you will not get the best food on an airplane. The food is enough to keep you alive, but is not going to earn michelín stars."
優點： "more new movies will be better"
優點： "Everything excellent"
優點： "Same as above"
缺點： "Same as above"
優點： "Service in side."
缺點： "Air host listen on time"
優點： "The flight attendants in the Economy Class did an excellent job throughout the flight."
缺點： "There was nothing I did not like."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
優點： "Flight spot on time."
缺點： "Can't think of a better thing"
缺點： "crew not able to understand English they can't speak also all announcements in Japanese crew speaking only in Japanese"
優點： "Wonderful leg room for the flight, great selection of movies, wonderful staff, food is excellent, bathroom clean and large for airplane. Truly this was a fantastic experience"
缺點： "Nothing, they did run out of my breakfast food choice but the other choice ended up being great so Can't complain...."
優點： "Good food and service"
缺點： "Delay too much time"
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "Great customer service and very kind staff!"
優點： "Service was nice way more room than American Delta or United for economy"
缺點： "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
優點： "Best leg space, new air crafts, kids gifts"
缺點： "Food choices are very average. Nothing for vegeterians if you do not order in advance. English language accouncements were not clear at all - not great for an international flight"
優點： "Newplane, excerlent crews"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "leg room; extra seat between us"
優點： "ANA airline was great! I love the service and the crew was very friendly, answers questions with a smile. I will definitely choose this airline for my travels, I know how they treat the coustomers."
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
Everything was excellent! It would be nice to have a slightly bigger seat
缺點： "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."
優點： "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
缺點： "More comfortable seats"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Crew was professional, qiality of food great"
缺點： "Boarding is better done row-wise than by alphabetical groups which is arbitrary"
缺點： "Crew missed our rows a couple of times with drinks. Seat on flight from Dubai to Sydney not vey comfortable,"
優點： "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
缺點： "Keep doing what you are doing."
缺點： "Really, nothing"
優點： "The flight was on schedule, departure and arrival."
缺點： "The seats were very narrow."
缺點： "Not to delay the flight for 2 hours !"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "On thiime.Good Meal. Professional flight crew."
優點： "Brilliant service from start to finish"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Staff helpful and courteous under difficult conditions."
缺點： "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
優點： "Great movies and responsive crew"
缺點： "Something weird was going on about how food was served and how people went about deciding what to have."
缺點： "The flight was delayed 5 times and they keep telling us 5 min . They served food half hour before landing"
優點： "Emirates is everything we can wish"
優點： "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
缺點： "No foot rest - limited ability to upgrade."
優點： "Decent leg room in economy; good entertainment system & food/drink"
缺點： "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
優點： "Nothing really. Packed like sardines in seats which are too narrow."
缺點： "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
優點： "Food is good"
缺點： "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
優點： "Everything! The plane is the size of a bldg lol! Economy seats were really comfortable, lucked up & sat in an exit row. They feed you, give you plenty to drink in economy! Out flight attendants were superb, especially Vidhi! She was a total sweetheart!"
缺點： "The entertainment gadget was a little loose but it was still usuable & viewable although it would slide down a little."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Everything, great staff! Great service.go Emirates !"
缺點： "Track special food reservations I didn't get my kosher food which I double checked when booked the flight"
優點： "There was good service in the flight"
缺點： "it was late and it was not informed until we all sat."
優點： "Pleasant n Polite crew, good service"
優點： "everything about emirates is what i loved"
缺點： "the airplane was an older model, seats were not very comfortable"
優點： "Everything very, very good!!!"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
優點： "Rude flight attendants and REALLY BAD FOOD."
優點： "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
優點： "Bumped up to first class"
No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
缺點： "Had to wait for wine with The food..."
缺點： "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
缺點： "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."
優點： "Great service. On time good food"
優點： "The B787 between Taipei and Bangkok was very comfortable. Really amazing how much less unpleasant it is to be in that plane compared to others. Crew was fine."
缺點： "No vegetarian food, only ground up piggies between Taipei and Bangkok. It was a bit weird that the flight was in 'night mode' in the middle of the afternoon (leaving TPE at 2pm)."
優點： "The crew were very helpful and attentive, the food was really excellent ( note I travelled in business)"
缺點： "The lay flat bed was good but hard, entertainment was good but having travelled the route 7 weeks ago, not much had changed - but a good choice. We were late leaving but arrived on time"
優點： "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
缺點： "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
優點： "Timely flight amazing crew"
缺點： "Leg room"
缺點： "No WIFI in First class."
優點： "Open bar! Drink all you can! :D"
缺點： "Free inflight wifi would have made the flight much more enjoyable :)"
優點： "Great gate agents! Nice cabin crew. Good food. Great video selection. And the bag was there when I got to baggage claim!"
缺點： "Absolutely nothing."
缺點： "N/A: very professional crew! The cabin remained clean for the entire duration of each of my 11 hour flights."
缺點： "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
優點： "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"
缺點： "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"
優點： "Good food. Thoughtful crew"
缺點： "Seat A beside emergency exit had partially blocked legroom. Don't sit here. Choose B or C"
缺點： "Nothing I wish American domestic flights were as nice as Thai’s!!!"
優點： "Crew were all very amazing and the seat are great"
缺點： "This is my first time to travel thru Thai airways and it was a very nice experience."
優點： "I like respect that worker in airplane did it"
缺點： "Food and price"
缺點： "On time departure and arrival."
缺點： "Delay and the staff not so friendly (flight attend) Halal food have to provide"
優點： "Superb service, nice plane, confortable seats (business)"
缺點： "食物差 設施差"
優點： "the flight was online, and the checking in process was fast and efficient"
優點： "This was an extremely efficient service. The crew were very attentive, the aircraft was very comfortable and quiet - although more legroom would have been better!!"
缺點： "3 toilets out of order. Plane very old. Chilli food so hot inedible."
優點： "All good except Manila Airport"
缺點： "NAIA Airport Imigration"
優點： "Food ok"
缺點： "Old plane, entertainment system didn't worked half of flight, gate in BKK at end of airport (long walk)"
缺點： "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
優點： "Nice crew. Good food. Arrived safely."
缺點： "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
優點： "Food n staff"
缺點： "Check in was confusing about which terminal to check in No phone QR scanners Must check in at terminal"
優點： "We didn’t crash!"
缺點： "Old plane (747). Not very attentive staff, I had to ask for a blanket 4 times before I got one. This certainly isn’t acceptable in business class. My meal choice wasn’t available. And I had to pay $50 to change my flight to a different day (again not acceptable for a business class ticket. I’ll avoid Thai airways wherever I can from now on. #avoid When I rang the Singapore Thai office they were unable to change my ticket to a new date and kept pushing me back to the online travel agent. Called Thai in Bangkok and they did it on the spot. Very inconsistent service."
優點： "Although it’s a short one hour flight, a light snack was served."
缺點： "No announcement for boarding, people just line up to be boarded."
優點： "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
優點： "Great carrier flown with all the others thai airways best!"
缺點： "Had to ask for blanket not on seat ready for use."
缺點： "no headphones or media available."
優點： "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
優點： "Flight overall was pretty good. Flight crew were very helpful!"
缺點： "Need to have new movies. What they have on board are movies that dates back years ago and I have seen already!"
優點： "Its a very good flight with good service and hospitality"
缺點： "I find the selection of movies and songs quite limited."
優點： "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"
優點： "Great movie choices and free headphones. Overall a great experience."
缺點： "I had to deduct one star because we were seated in the emergency exit row. As there were no chairs in front of me we had a ton of legroom which was nice, but our screens were on folding arms. The screens in our row had to be folded and put away for landing, while the rest of the passengers got to finish their movies, I had to miss the last 15 minutes of mine."
優點： "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
缺點： "A bit delayed but frankly not bad for SE Asia"
缺點： "Heavily delayed, and not due to weather issues, but staffing issues. Not sure if this is related to Thai Air or Tribhuvan Airport."
優點： "comfortable seats and good leg room"
缺點： "running out of food selection. Only lamb and fish available. Tried lamb but awful taste, so nothing eaten."
優點： "Punctuality and service"
優點： "Nice modern plane. Toilets kept clean by staff"
缺點： "Kosher meals very poor"
優點： "Comfortable 787 with large windows and self-dimming LCD blinds. Frequent and courteous food and refreshment service."
缺點： "Fully packed flight. Couldn't find the cool toy shops at Narita airport."
No additional recommendation
Not happy , charged me for my baggage which is not fair fo
Rude staff through the experience. Extremely warm cabin temperature during the flights with no seemingly capable of addressing this.
優點： "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
缺點： "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
優點： "Everything was comfortable and the crew were lovely."
缺點： "Ticketing staffs should and can be more co considerate. Average rating at best, and sometimes very rude."
優點： "Nice service"
缺點： "I enjoyed visit via turkey and not long flight. I felt comfort"
優點： "On time"
缺點： "Not enough leg room"
優點： "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
缺點： "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
缺點： "Same problem as the first segment (see above)"
優點： "Long time n not in time Food is not enough quality n quantity for health"
缺點： "Must change catering n in time , Staff working in the airport is not pro enough"
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
優點： "Typical short business class. Quality was still nice. Room to spread out and crew was accommodating"
缺點： "No priority boarding for business. And still no beverage service before take off (alcohol)."
優點： "Flight attendants were friendly and made the experience more pleasurable. Food was alright, however could have been better."
缺點： "Delay in departure."
優點： "Flight time Prices Service"
優點： "Rickety old plane. No WiFi. USB charger not working."
優點： "We received edit seats so we had more room which made the quick flight more comfortable."
缺點： "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
優點： "Food's always good and the staff friendly"
缺點： "The sound on the entertainment system is not good...it used to be good but not anymore"
優點： "Service, timing"
缺點： "Didnt love the food ..."
缺點： "Absolutely packed flight with little to no space for leg room. Flight was unconfortanle for such long duration of time."
優點： "Movies made the long flight go by much faster!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "After having booked an aisle seat near many family members I was traveling with, a Turkish airlines crew member came and asked me to move seats so as to accommodate a couple that wanted to sit together. I willingly gave up my seat to allow this. The crew didn't have another seat in mind, however, and I spent several minutes simply waiting in the aisle before they shuffled me to the front of the plane and made me sit in a much worse seat--a middle seat nowhere near any of my family members, nestled next to a large man who was clearly extending well into the seat they meant for me to take. It was clearly a terrible seat and I made the following 12 hour flight in significant discomfort. I was very dissatisfied with the crew's behavior. When a passenger books a comfortable seat near my family, and willingly gives it up to accommodate other passengers, they should not be treated so poorly"
優點： "Great experience for my first international flight."
優點： "We arrived safely and on time"
缺點： "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
優點： "pleasant flight attendants"
優點： "Everything except they always arrive late. The food served was actually good. They have cut back on the food and beverages which they serve. But unlike Delta they serve more than water."
優點： "The cabin crew was outstanding, food good. A good choice for drinks and very nice selection of entertainment."
缺點： "I couldn't get the on board wi fi to work for some reason."
優點： "Food is ok"
缺點： "When you call for steward/stewardess took so long before they come"
優點： "Love this airline. Great service. Great people. Food and service good"
優點： "Everything was great. I didn't give food 5 stars though, because compared to my previous experience, quality is less than usual. I always fly on Turkish airlines and I like it overall. Security at Istanbul airport is great. Better than anywhere else."
缺點： "Quality of food is less than the previous experience"
優點： "Great Food, adequate seating, helpful staff, efficient boarding"
缺點： "The airplane was a really warm temperature when we boarded."
優點： "Food is always good."
缺點： "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
缺點： "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."
優點： "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
缺點： "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
優點： "We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again."
缺點： "The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "God overall"
缺點： "Your food is terrible!!"
優點： "Everything, starting with the complementary sweets they give you at the beginning of the flight"
缺點： "Neverrrrr againnnnn!!!!!!!with Turkish airlines"
優點： "The food and drinks were excellent."
缺點： "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
優點： "Great service, on time, helpful crew"
缺點： "None of my four flights had me on the special meals list, despite my having confirmed a vegetarian meal with the airline far in advance. Thankfully the flight attendants helped out and got me food i could eat."
缺點： "I felt like there was no room at all. Everyone was crammed in and there was no space to move."