每天清潔，並在 丹麥飛往 台北的機艙內安裝HEPA高效濾網
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
優點： "Excellent cabin crew."
缺點： "No in-flight entertainment, economy seats are narrow."
缺點： "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
缺點： "Did not like emergency exit seat."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "The crew was very good."
優點： "Crew was good. The food was good quality."
缺點： "Boarding took along time and then the plane was delayed, not their fault but it made the trip less enjoyable. Manila is a poor hub."
優點： "Crews and services."
缺點： "My seat."
缺點： "My seat was horrible. I'm sure it was like that for everyone in economy. The seat can't recline putting me in an awkward position for the entire flight. It was a red-eye so I didn't sleep much. Maybe it was the airplane since I flew with ANA last year but with the 787. The difference is almost night and day."
優點： "Food and services"
優點： "Clean and comfortable"
優點： "Excellent service."
優點： "The crew were very nice, kind and professional."
缺點： "The seat was not as comfortable as JAL, which was a bit disappointing. The food was okay."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Nice comfortable flight at convenient times. Great cabin crew and service."
優點： "The price was cheap ($100 for 2 people), and the service on ANA was great."
缺點： "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
缺點： "Everything the whole team was great."
優點： "Easy checking process. Friendly staff"
優點： "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
缺點： "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
優點： "Good service"
缺點： "baggage was broken."
優點： "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
缺點： "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
優點： "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
缺點： "There was nothing I disliked."
缺點： "Seats in economy were narrower than Eva Airlines"
優點： "They came around often to see if we needed water or anything. Food was good."
缺點： "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
優點： "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
缺點： "Flight was delayed by an hour making it too late to attend night activities that were already scheduled."
優點： "Good communication, food and services"
優點： "Everything excellent"
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "The ANA crew were very sweet and accommodating"
缺點： "Very unhappy over the first leg. Nothing indicated it was a United Airline flight to be boarded at United Airline terminal in LAX. Seat selected at time of booking was not honored since selection has to be done on United Air's web site. Did not get the meal I ordered for the same reason. Very short time to get from arrival gate to the connecting gate at Haneda."
優點： "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
缺點： "nothing everything was awesome hope I fly ana again sometime ."
優點： "Most of all are good."
缺點： "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
優點： "The staff was so very helpful and nice. Thanks a lot!"
缺點： "The great disinter service from the flight attendants made up for the delays."
優點： "ANA is always on time and the crew is always attentive."
缺點： "The plane used for this flight was small for me. I am 6-4 and there's not as much leg room as in the larger planes. I always have to order fruit because the meals are only Asian style dishes. I would be happy with a sandwich."
優點： "Good food and service"
缺點： "Delay too much time"
優點： "Service and food"
缺點： "Seats need more padding -- perhaps an optional pad for some customers. It may be impossible to avoid literal butt hurt on a 14-hour flight, but an additional seat pad probably would have helped. Little Japanese woman next to me had one and I think she was quite comfortable."
缺點： "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
優點： "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
缺點： "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
優點： "Great service and great food"
缺點： "No complaints from me"
優點： "Crew and service was awesome"
缺點： "Not enough choices of entertainment"
缺點： "No foot rest=back pain"
缺點： "They refused to board because the united dis not allocate the flight date and ANA check in counter did not help to coordinate."
優點： "I flew from ORD to Tokyo and DEL to Tokyo. The flight was clean food was really good. What I like the most about ANA is the leg space in basic economy. The flight from Delhi to Tokyo was brand new 787-9 :)."
缺點： "The only gripe for me would be the movie selection. There are not that many choices."
優點： "In-flight service from staff was excellent as always, food is good but not outstanding (but let's be clear this was economy class), movie selection is good."
缺點： "From Japan to other places they're always organised, but boarding in London was a little chaotic which is a common problem for ANA flights in other countries *to* Japan - they hadn't set up signs properly or made clear announcements for families with children, First Class, Business class boarding etc. The First Class/Diamond status queue (not for me!) was actually set up in front of a supporting pillar, basic organisational things like that. On balance though, still a top-class airline."
缺點： "Person sitting next me passenger wanted fight with me. She told me this is her space arm rest I can not use for over 9 hours. She smelled alcohol and perfume. which made very uncomfortable bad bad"
優點： "Food was good."
缺點： "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
缺點： "Food and entertainment options"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The plane was new and had a great feel. Pilots and crew very professional."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
優點： "crew amazing"
缺點： "flight always late as usual"
優點： "Reverse herringbone seating is always one of my business class seating favorites. The crew was quick and efficient. We arrived on time for both the outgoing and return flights."
缺點： "Food was lacking. Our outgoing flight had much better food than our return. For example, they provided two or three snack options on the outgoing flight. They only had an asian soup for our return. Since we left at 1:00 am, I slept through the dinner and woke up about six hours later quite hungry."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "Service is up to par. Seat is good. Enough legroom. Smooth flight"
缺點： "The meal is awful. Not enough meal options. No menu handed out to the passengers. There are only two meals for 11 hours flight."
優點： "Air hostesses service"
缺點： "Food quality"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "Excellent ..."
缺點： "We were served only breakfast and lunch ... in 16 hour travel with a cup of noodles if you asked, the stewardess needed to get reminders couple of times. The steward serving food was excellent. No coffee nor drinks were offered after meals. Food was good though."
優點： "All the flights had bad Kosher food"
缺點： "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
缺點： "Indian food could be better"
缺點： "Cancelation process was too poor customer service was also too poor. And high cancellation fee. Customer service representatives did not tell me when I am going get the money back and also weather my ticket is also canceled or not."
缺點： "Crew not helpful or particularly friendly not sure if it was because we were not Chinese!"
優點： "Boarding and flight punctually. Boarding systematically. Crew members polite."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
缺點： "the person in front of me just laid down his seat for almost entire flight which made me to have no rooms people are switching seats without letting flight attendants to know. This is not fair for other customers"
優點： "The Stewardesses were polite"
優點： "Punctual, service"
缺點： "Price more expensive"
優點： "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
優點： "Flight from Toronto to Hong Kong was late departing due to a snow storm. Most on the flight missed connections. Cathay staff were waiting on the jetway with plans for everyone that missed their connection to Sydney. Just impeccable organisation and service."
優點： "Superb crew and excellent service."
優點： "Service is good."
缺點： "Wash rooms are limited"
優點： "Excellent crew, great food, best steak I have ever had on a plane. Fantastic overall."
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "CREW AND PLANE"
優點： "The crew members treated me well."
缺點： "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
優點： "Great crew. Super friendly."
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
缺點： "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
缺點： "They made me check my hand luggage, did not pay attention to what airline I would get on my connection flight, neither got my warnings about it. They sent my bag directly to my destination but the other airline wouldn't pick up."
缺點： "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
優點： "Staying overnight in Istanbul because of the 8 hours delay."
優點： "Kaptan Pilot and crew we’re excellent"
缺點： "Seats are uncomfortable. Too narrow."
優點： "Good food great service friendly staff also flight was 30 minutes delay we landed our destination on time they make time on the air. I always flight with Turkish airlines I recommend to any one I"
優點： "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
缺點： "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."
優點： "I have flown Turkish Air many times for the past 8 years and they are a solid airline. They have very good food for airplane food, and a decent entertainment center."
缺點： "Unfortunately they have moved away from their Exonomy Plus seats that were great and ample room, whereas now their seating in exonomy is very cramped. They also used to have nice amenities on long international flights like a hot towel and some Turkish Delight before takeoff and landing, but they no longer have that. And my biggest complaint is that they keep their planes unbearably hot most ost of the time. It’s by far the most frustrating thing when your cramped in their tiny spaces for 11 hours."
缺點： "Same problem as the first segment (see above)"
優點： "Long time n not in time Food is not enough quality n quantity for health"
缺點： "Must change catering n in time , Staff working in the airport is not pro enough"
缺點： "the flight it was on time and the personal on the board it was very nice"
優點： "Excellent service from ticket agents, cabin stewards, etc."
缺點： "Because we were late, my baggage didn't get transferred. I had to ask around to find out who handles Turkish air baggage issues in Tel Aviv. I found out within a out half an hour what would happen -- you had them delivered to where I was staying the next day. It all went smoothly and fortunately I had allowed extra time after I arrived ... no problems. And the people who handled your baggage claims were professional."
優點： "Excellent Flight and crew is vary friendly and helpful"
缺點： "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
缺點： "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
優點： "Food was very good, and staff friendly and helpful. They had drinks and sandwiches/onigiri on offer at the galley areas entire trip, only did not come to offer them very often. Entertainment systems were great."
缺點： "Boarding was orderly but a bit long. In general very well managed."
優點： "They crew were very pleasant and polite. It was one of best flights I have had."
缺點： "They're wasn't anything I didn't like."
優點： "crew was excellent."
缺點： "internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight."
優點： "Flight time Prices Service"
優點： "Boarding process started early and was efficient. Short flight so not much to say."
缺點： "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
缺點： "We had to spend the night in Istanbul and get only on the next flight the following morning. TK airport (ground) staff that talked to us was antipathetic and it took ages to get any service. Looks like they didn't care we about the delay, nor they were trying to help us. Just kept saying we need to wait."
優點： "Food's always good and the staff friendly"
缺點： "The sound on the entertainment system is not good...it used to be good but not anymore"
優點： "Service, timing"
缺點： "Didnt love the food ..."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "During 20 hours journey they have served rice for only one time and a little. The food quality and salad was also stale."
缺點： "Their food, quality and characteristics of food."
缺點： "This flight had 10 hours layover at Istanbul. Air line did not provide no hotel. Definitely I would not recommend anyone to take this types of flights with long layover."
缺點： "Passport control"
優點： "Great experience for my first international flight."
優點： "We arrived safely and on time"
缺點： "The seat spacing on that flight was some of the tightest I have ever seen - worse than even most of the short-haul (Embraer) flights i have been on - barely manageable for 3.5 hours. Flight attendants were borderline rude and bossy, but they had to be, because the passengers were loud and unruly."
優點： "I was pleasantly surprised by quality of what i would call "domestic" flight..."
缺點： "I think Turkish airline need to bring a bit more organization in boarding (it felt like original Southwest boarding process -- first come/first served or get in queue and hurry up wait (depending on one's point of view)..."
優點： "pleasant flight attendants"
優點： "It seems like the company and crew go above and beyond for its passengers. Even those in cabin. We still get treated like first class. That's awesome."
優點： "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
缺點： "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
優點： "I would love to fly with them again"
缺點： "The veg food is quiet bland"
優點： "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
缺點： "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
優點： "If you are flying Turkish from the US or from Istanbul to the US or other far away destination, for the love of God, do not fly on the B777-300. Did that twice from Chicago to Istanbul and back, and the seats in economy are a real killer....very tight and uncomfortable. On the other hand, if you have a choice of Turkish aircrafts b777 vs AB330-300, you will do yourself a favor by selecting a flight on an AB330-300. Slighter smaller plane then the 777 but a little more comfortable in coach. So you are warned......and by the way, you will select a two seater combination rather than being stuck in the middle.....If you are stuck in the middle, always do your best to get at least an isle seat."
缺點： "Turkish Airbus 330-300 Loved a little more leg room in economy. Also the FA very really on their feet and eager to help. Always with a smile on their faces. I would recomand flying Turkish overseas but only on an AB 330-300 coach configuration."
優點： "Great Food, adequate seating, helpful staff, efficient boarding"
缺點： "The airplane was a really warm temperature when we boarded."
優點： "The crew and flight it self was great"
缺點： "Tuna sandwich not good and flight was an hour delayed"
優點： "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
缺點： "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
缺點： "The representatives did not encourage an organized line to handle their passengers. They let people storm their office and usually helped those speaking Croatian first."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The flight was spacious, and the flight smooth."
優點： "God overall"
缺點： "Your food is terrible!!"
缺點： "Delayed a couple hours."
優點： "They gave us a meal on a 2.5 hour flight and we were very surprised!"
缺點： "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."
優點： "Best movie selection, best food. They even came around with pieces of Turkish delight right after we took off. Turkish Air makes it worth flying through Istanbul to get to western Europe!!"
優點： "Having seen so many ads promoting the quality and service of Turkish Aurlines, I was quite disappointed in the end. Only the entertainment and seat facilities were good."
缺點： "The boarding was a mess in Istanbul. My pre-booked seat was changed in the last minute despite asking to be located in a similar area. The staff were not attentive."
優點： "Food and entertaiment. Crew was very good."
缺點： "No leg room for people 6 feet and taller."
優點： "The movies were good."
缺點： "The headphones provided were not that comfortable. The seats seemed smaller and closer together than the last international Flight I took in Emeriates. The flight crew varied on friendliness. Need to improve English and overall service in flight"
每天清潔，並在 丹麥飛往 台北的機艙內安裝HEPA高效濾網
旅客在機艙內必須全程佩戴口罩， 丹麥飛往 台北的機上會提供口罩
從 丹麥飛往 台北的乘客必須檢測病毒抗體及檢查症狀
豁免更改費用。 搜尋 丹麥飛往 台北的彈性機票