缺點： "Superb service on board and at kiosk!"
優點： "Nice on board crew."
缺點： "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
缺點： "Delay on flight and providing beverages while waiting for 6 hours"
缺點： "After my flight was delayed for over 3 hrs - the counter clerk was rude and unhelpful. She felt it was appropriate for her to flick the customer service phone number in front of my teenage daughters. I would say avoid Delta!"
缺點： "5 hours delay. Most of that time we were on the runway. We even had to deplane and board again. We were given all kind of excuses till the pilot himself said that this is unheard off !!"
缺點： "The entertainment system was out completely for the whole flight"
優點： "Everything was great. Our 4-hour flight went off without a hitch. We've flown with Delta many times and have never had any problems."
優點： "It was quick"
缺點： "The head sets cost $2 There wasn’t food served It was very cramped."
優點： "They cared for the passengers, helped me with my baby’s bag"
缺點： "Nothing @ this time"
缺點： "Seating was uncomfortable, tight space. Could barely move and i’m Not a large person."
優點： "Crew was amazing."
優點： "Yes the crew was amazing"
優點： "Emergency exit window seat"
缺點： "Punctuality 7hrs delays over 2 flights is unacceptable Ruined the first day of my trip"
優點： "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
優點： "Super comfortable seats. Lots of movie options."
缺點： "Food was not very good"
缺點： "People that take up more than one seat should be required to purchase two seats. The woman on the isle was over the arm Rest in my seat the entire trip. It is unfair to me. No one came to Take trash for 2 hours so we had to keep our tray tables down."
優點： "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
缺點： "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
優點： "Loved being in first class"
缺點： "Hated gate change and late plane at the last minute."
缺點： "No leg room"
優點： "good job over all"
優點： "The crew both going and coming from San Jose, Costa Rica were incredible."
缺點： "The long waits on the tarmac waiting on other planes to leave. Which was a big problem because it caused a lot of us to either barely miss our flight or miss our flight."
缺點： "Everything. Stinky, dirty cabin. No running water in the bathrooms. Delays on the tarmac."
優點： "Nothing particularly stands out. I did arrive safely."
缺點： "First class did not come with lounge access? Drinks were not cold. Bathrooms were falling apart and came with a disgusting odor. Time to retire these aircrafts."
缺點： "On time, free upgrade."
優點： "Good abording"
缺點： "problems with seating assignment"
優點： "Like the airplane - Boeing 757. More comfortable than the 737."
缺點： "Don't like the towel dispenser location and function. Can't find it when standing and a bunch of them come out at one time."
優點： "The flight was barely half full so we were able to spread out and I was able to enjoy an exit row seat with no neighbors."
缺點： "The seats are still narrow even in comfort class and I’m 5’11” 175lbs so by no means overweight."
優點： "Pleased we upgraded to comfort plus."
缺點： "It was an older 747 which didn’t have power to the Sears. The video system was also old with poor quality."
優點： "New plane with knight entertainment screens at all seats!"
缺點： "Delayed, bit crew was friendly and efficient!"
優點： "Staff lovely"
缺點： "Flight delayed so we got bumped to a later connecting flight An eight hour trip became a 12 hour trip"
優點： "Updated plane. Had usb charging available!!"
優點： "I was able to sleep!"
缺點： "Could not get comfort upgrade"
優點： "As usual, Delta staff and crew did their best to make the flight quite enjoyable and smooth."
缺點： "No food was offered."
優點： "Flight was on time. And faster. I really enjoyed it."
優點： "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
缺點： "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."
優點： "It was on time"
缺點： "Too short of a layover in Atlanta"
優點： "The process was very quick and easy, from after security the process was smooth and fast."
缺點： "The gate that I was assigned to was a little overcrowded but I believe it could be because of the construction that is happening in the area. Also the security process was a little long."
優點： "Never ever get economy fare! Getting a seat at he gate is a nightmare!"
缺點： "Seating assignment process. Length of time to talk to anyone at the gate. Pregnancy priority seating is impossible."
優點： "The crew was great, boarding and exit went smoothly."
缺點： "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
優點： "on board service was nice and promptly"
缺點： "Delta continúes to use an older 757 in this 6-hour flight with cramped seats and seating arrangement in business class. I have taken this flight several times in the last 2 years and written about this issue but now doubt anybody cares about these comments. To make things worse, my seat would not recline!"
優點： "First we had a mechanical after boarding. I was rerouted through Atlanta. That flight is now delayed by 2hours. I then had to reroute to West Palm Beach instead of Ft Lauderdale. I will leave 9 hours after my original flight time and arrive 8 hours later. Just ridiculous"
缺點： "See above"
缺點： "The Atlanta Airport is Insane for the handicapped. Try to get through the airport with 1. Your own scooter, 2. How to get into and back out of the elevators and trains and 3. The 1000s of people to make your flight in an hour at this unfamiliar airport Now try to do that when your wife also has to get around with her scooter and try to stay together. Then if your flight gets moved to another gate...and you have 10 minutes to do ALL this again... Never mind the bathrooms while one of us watches the scooters while the other uses the facilities and this is Impossible. Never mind the narrowness of the elevators. STRONGLY SUGGEST AN AIRLINE EMPLOYEE TRIES TO SEE THE PROBLEMS FIRST HAND with a scooter, THEN RECOMMEND FIXES. And don't get me started on the restarants with tables too close together if you use a scooter. Toronto airport is better as a comparison. Alton and Mary Cason"
缺點： "1. Boarding order is not by seating making boarding very inefficient"
缺點： "On board entertainment (movies / games) was not working the whole flight."
缺點： "plane had to go back to the gate to lose 1500 pounds. cant they calculate this while loading?"
優點： "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
優點： "Delta Club"
優點： "Staff were polite"
缺點： "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
優點： "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
缺點： "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
優點： "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
缺點： "Nothing,just the seats. Cleanliness was perfect"
優點： "The plane size & comfort was excellent. The staff were very friendly"
優點： "Klm's consistantly high standards in everything they do."
缺點： "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
優點： "Boarding was quick and flight was calm"
缺點： "The coffe and breakfast."
優點： "The crew and the timing were ok"
缺點： "The seats were uncomfortable"
優點： "Reasonable space in economy class seats"
缺點： "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
缺點： "Too hot inside the aircraft"
優點： "Nice staff and no delay"
缺點： "Instead of crisps maybe a bit of cheese or crackers"
優點： "General flight journey"
缺點： "Late departure. Rush to connect."
缺點： "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
優點： "The crew"
缺點： "Seat comfort"
優點： "Crew was great and professional."
缺點： "Entertainment controls were outdated and confusing to operate. There were no charging ports."
優點： "Nice aircraft"
缺點： "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
優點： "Helpful and kind crew"
缺點： "I wish there was WiFi"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
優點： "Crew's hospitality, good music, good destination material, terminal info, good system overall"
缺點： "Less legroom, storage space, bad food, few movie options."
優點： "Smooth flight."
缺點： "Seat a little cramped."
優點： "Gaps between seats are very narrow."
缺點： "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
優點： "Crew where awesone and the choice of entertainment was fantastic"
缺點： "Seats way to close together"
優點： "Friendly crew."
缺點： "So many people on a 747!!"
優點： "Fast boarding"
缺點： "The entertainment system wasn’t working for the whole 10 hour flight."
缺點： "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
優點： "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
缺點： "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "Short flight with good communication."
缺點： "Nil to complain."
優點： "The food service was good and the flight attendants were friendly."
缺點： "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
優點： "Pleasant flight"
優點： "In flight food was enjoyable"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
缺點： "Dutch sub titels would be nice."
優點： "The flight was great."
缺點： "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
缺點： "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
優點： "Very little if any."
缺點： "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
優點： "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
缺點： "Flight from Amsterdam was 2 hours late. Caused me to miss connection on train from London to Leeds which then cost me 124 pounds to rebook. No information was forthcoming at all at the airport and there were 3 different departure times given. Absolute chaos. The airline is a joke"
優點： "On time."
缺點： "No negative"
優點： "Staff superb. They even surprised us with an exit row and a gift for my partners birthday! Amazing. Samantha and Dennis also took time to come and personally wish him a happy birthday. A lovely touch. This airline runs like clockwork. They are just great. The sandwich and stoop waffle are nice too."
缺點： "There is a bus to the plane, so that takes a bit of extra time but they are very well organized."
優點： "Night flight so no entertainment allowed sleeping"
缺點： "Kosher food could be improved"
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Great smooth flight staff was pleasant and the overall experience was fantastic."
缺點： "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
優點： "On time"
缺點： "More seat room"
缺點： "They need to stop selling the flights at full capacity"
缺點： "Why do we accept this humiliation from AA, they charge for breading inside the plane, they don't give anything nice to eat or drink, and the tickets are more expensive than others. You know why?, Because we are stupid"
缺點： "The entertainment app didn’t worked"
優點： "Nothing. You’re horrible."
缺點： "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
缺點： "Everything was fine"
優點： "Nothing. I missed this flight because of a delay of my flight on Friday."
優點： "The crew was friendly."
缺點： "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
優點： "The plane, Embrair 175 is very comfortable."
優點： "No amazing crew, just average. The should airline should have follow through on a specific request, but the airline's computer wipes out such things."
缺點： "Airlines should listen to the requests of the passengers."
優點： "The crew was friendly and the plane was comfortable and clean."
優點： "Wish the crew cleaned the toilet room and replenished toilet paper"
優點： "Great flying great time"
缺點： "Great flying great time"
優點： "The crew was friendly to me on the plane but the gate staff at both Charlotte airport and Las Vegas airport were rude"
缺點： "The overall experience and when I missed my connecting flight because the plane wasn’t ready and we had to turn around because they let someone who was actively throwing up on the plane than decided she needed to go back we sat in that plane for 2 hours on the tarmac"
優點： "Seat ok, crew was good and flight left right on time"
缺點： "Just the entertainment need to have options"
優點： "Awesome all around. On time!!"
缺點： "Wi-Fi was spotty."
優點： "Crew is helpful, seats comfortable"
缺點： "If they don’t offer free food why not offfer snacks for money. Movies are quite old."
優點： "Everything on time."
缺點： "The air conditioner on the plane."
優點： "Clean airplanes. Customer service at PBI was great. Fake smiles. Charging in economy"
缺點： "No entertainment (tv wasn't working), FAs doing the bare minimum. No help even when traveling with a small child."
優點： "They let me sleep"
缺點： "Not enough food options"
優點： "The non stop flight Guatemala- Chicago"
缺點： "Just a cookie and drink for international flight(4 hrs +)"
優點： "We always have a good trip in American Airlines. Is better now that they have the same rate from PBI and FLL"
缺點： "We will love when they have Admiral club in PBI"
優點： "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
缺點： "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
優點： "It was 1 in the morning in the Philadelphia airport and I had an 8 hour layover and there were no vending machines available and an airport worker went and got me a drink and some chips and would not take any payment. I call that going above and beyond his job duties. Very pleasant man."
缺點： "They layover was a little much and to get one with a better time was $300.00 and all I wanted to do was get to Watertown NY to see my grandkids."
優點： "Very little"
缺點： "This is not Iberia's fault but AA - when we all got to the departure lounge (not check in) in Manchester we were informed there was to be a stop at Gander, Newfoundland, to refuel. Then I realized AA had put a Boeing 757 on flight AA55 instead of the usual 767 and it doesn't have enough fuel for the westbound flight against prevailing headwinds. When I got home AA had sent me 2 emails - 1 advising me of a delay on my AA55 flight MAN-YQX (Gander), despite the fact that the schedule calls for a flight MAN-ORD. The 2nd rebooking me on a later AA flight from ORD-SGF. AA are guilty of deception here and their sleight of hand caused me 4 hours delay arriving at SGF and a night in a hotel instead of driving home."
優點： "Good food, kind staff, free booze"
優點： "Great staff"
缺點： "Old plane, interior plastic yellowing, engine noise in rear."
優點： "I appreciated the interactive screen on the backseat, which provided me entertainment watching Doctor Who and playing Angry Birds. I also liked that the power outlet to charge my phone was more accessible on the backseat instead of below my seat, which is normally where I find it."
缺點： "I did not appreciate that there was a device mounted below 2 of the 3 backseats in my row. Those devices cut into at least a few inches of valuable room to store a carry-on bag. At worst, I've seen 1 seat have such a device, so it was quite disappointing to see 2 seats with them, including mine."
優點： "The food and seat back entertainment were great, as well as the staff"
缺點： "Legroom was borderline inhumane, as a 5'10"adult I don't think it's too crazy to ask for a little more space on a 12+ hour flight. Good luck sleeping"
優點： "The Crew was friendley."
缺點： "Could not checkin on internet."
優點： "The screens for every seat are a lifesaver for traveling with young kids. We were well fed and comfortable for the flight."
缺點： "Our original flight was cancelled shortly before take off and we were forced to accept a flight that was longer travel time and got us home later."
缺點： "Their customer service was no help and didn't know why. So o scrambled to buy a last minute ticket home from the Netherlands."
優點： "the clerk at the boarding desk was kind"
優點： "A nonstop flight, with a friendly efficient crew, met my expectations. A crew member went above and beyond when I asked for a coffee stirrer with my coke and ice."
缺點： "I've been spoiled by another airline's access to screens on the back of the headrest. I have my own hand held devices to entertain myself instead."
優點： "Everything was fine---smooth flight, no problems until after landing."
缺點： "We waited 45 minutes on the tarmac for a gate before we could deplane."
優點： "Flight was on time, crew were friendly."
缺點： "Even though paying an extra 82 dollars per seat for emergency exit as i am tall and need the leg room, the seats did not recline. Extra cost, less functionality."
優點： "On time, smooth check in, great customer service at the gate and on board."
缺點： "Snacks should improve"
優點： "The crew was very helpful at each stop even though they weren't responsible for the disasters."
缺點： "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
缺點： "Everything was great."
優點： "Except for comments under what I didn't like. AA experience was O.K."
缺點： "The restrooms needed cleaned better. Big airplane lots of people, needs cleaned before, during, and after. Had to pay for the Wi-Fi, that I used for 30 min, basically for E-Mail."
優點： "On time. Quick boarding."
缺點： "Checking one bag took 30 minutes. Very stressful"
優點： "Clean, friendly staff, great baggage tracking. Smooth flight."
缺點： "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
缺點： "4 delays and two flight changes... I was late and it was crowded"
優點： "The first leg of trip had a newer aircraft......potentially due to the "mechanical delay" that started the fiasco."
缺點： "I don't usually do reviews, but this experience has prompted me too. I usually pick American over other airlines even if the price is slightly higher but after this last fiasco I doubt I will fly with them again. From the start of the trip there was a delay. I was told that I would have to stay in a hotel in Charlotte because I would miss my connecting flight. I agreed and waited for my flight that was nearly 2 hours late. I arrived in Charlotte and retrieved my bag as instructed and went to the counter. The lady then stated that it was probably best if I tried to get on the last remaining flight even though it showed sold out because "there have been delays all day and plenty of people have been missing their connecting flights". So I rechecked my bag and headed to the game. This flight was delayed, as it was the last for the night, so that all the connecting flights could be made. Okay, that is fair enough....even though I didn't get to board and now I no longer had my bag as this is now on the plane. 30 minutes after the plane left I finally get my voucher for motel along with a $12 voucher for food that can only be used in the terminal restaurants......which are now closed for the night. After 30 minutes of trying to contact the hotel for shuttle information I was advised that they were no longer taking airline vouchers. I , again, approached the ticket counter and I was advised that I "would just have to wait because there are no rooms in the system at this time." And none of this instruction seemed professional or accommodating. After another hour I was approached that now there are no other options in their system for accommodations and I would have to pursue options on my own. So......the higher priced one way ticket just became $100 more at no fault of my own."
優點： "Flying on American Airlines like many other airlines is a frustrating experience. The added charges for baggage and seat choice are insulting when you are used to flying on southwest. It should all be covered when buying a flight. The people lining up at the door to get on the plane spill out in to the hallways and block traffic trying to get by. Southwest airlines has a number system to get on the plane and therefor avoids the crowding the entrance to get on before all the overhead space is taken. I really think american could learn a lot from Southwest airlines. I will when possible avoid this airline if there is a flight with southwest."
優點： "Flights were boarded efficiently and on time. Crews were courteous and helpful."
優點： "Wireless entertainment and seat spacing on the airbus"
缺點： "Boeing seats are too close together. Space them out"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "WiFi Movie channels"
缺點： "Choice of snacks!"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "The flight was delayed for 4 hours making us miss our connecting flight, the revised flight was delayed resuslting in missing our next connection and this resulted it lost baggage. So an 11 hour flight becames 24 hours which is unacceptable when travling with 2 kids. Nevering flying United again."
缺點： "Sits not suitable for long distance travel"
優點： "Entertainment was very nice! Boarded on time"
優點： "I could watch movies on my phone via the app"
缺點： "No where to charge my phone"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "It’s not their fault but the flight was delayed."
缺點： "Nothing . It was ok"
優點： "Making the decision to never fly United again"
缺點： "Our bags had to be re checked at a 20 minute lay over. It bags didn’t even come out until after our connecting fight had departed. We were stick in Houston for a night and both missed work. We will never fly United again"
缺點： "The return back to the state"
優點： "fast take off and good service."
優點： "Free World Series viewing"
缺點： "No power outlets at seat"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "They gave us free tv since we had to wait so long and they made us wait for an hour on the tarmac."
缺點： "We had a connecting flight from San Francisco that we missed due to their delays. We still don't know why it was delayed. They didnt give a clear or concise reason for the delays. Our flight landed a few minutes before our connecting flight departed and instead of holding the plane like they have done in other reviews I've read they actually took off early. We were automatically given tickets to the next flight out to our final destination (which was 6 hours later.) This was sucky but we didn't have control over it so we dealt with it. However when we went to customer service to print our new tickets we were "greeted" with two apathetic employees. The first one we didn't actually get to interact with because after waiting in line for 10 minutes when it was finally our turn he held his hand up to stop us from walking up to the counter and just left. No explanation just headed out. So we headed over to the "premier" line for a procedure that should literally take 3 minutes to interact with the next employee who made it somehow our fault that we were mildly upset with the situation. My father always told me United "sucks" we gave them a chance but we should have heeded his fatherly advice. Oh and a bonus my traveling partner has a broken pelvis so sitting around for hours on end was just salt to the wound."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Flight was delayed 4 hours.... missed my next flight, too dc, then rerouted to Philadelphia,and transferred to another airline, got to Dayton at 5 pm. I haven't had a vacation in four years, this was not the way I wanted to start. This was a trip from hell."
缺點： "We we're delayed at customs and missed our flight. We were told we were re-booked on a flight, so we ran across the airport, with two small children, to make that flight only to be told that weren't actually re-booked and needed to go standby. We then waited in line at customer service for two hours to be informed that United won't pay for a hotel. The customer service rep. did offer that if we wanted to take our kids across the airport, now at 11:30 at night, we could look for a United Supervisor in Terminal E, and if we were lucky enough to find one, they might override the policy and cover the hotel. Really! I understand that United doesn't have control over customs, but United did book an international flight with just over an hour layover, knowing that any slowdown in customs means missed flights. That's fine. The problem I have is when it happened, United's Customer Service model was to provide misinformation, incredible slow service, and what seemed like a complete lack of interest by United employees to do anything to make the situation better. There were no supervisors at the service counter, only 1 representative for an hour or so, and when the other representatives showed up, they were discussing going on break and going home. All with a very long line of people stuck in the airport waiting to get some help. I could accept this as an isolated instance, but since booking this trip, I have been getting the same level of service over the phone while trying to submit a refund request for my son who did not join us on the trip. United's 24 hour refund policy has taken 6 weeks and many hours online and on the phone and I still have no idea what the status of that request is, and apparently neither does anybody at United. The interaction I have had with your employees have been friendly and courteous, but extremely time consuming, with a lot of incorrect information and no resolution. Very mediocre at best."
優點： "The crew - very friendly."
缺點： "Contestant delayed flights. Cancelled flights. Overbooked flights. Threats to cancel flights if people didn't board quickly. And on top of that 60+ people without baggage that was lost.."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "This flight was cancelled and it became one of the most chaotic ordeals to get from Newark to Seattle."
優點： "Movies on personal device"
優點： "Boarding. Took off early and landed early"
缺點： "Everything else. Seats were uncomfortable. One crew member smelled of some nasty perfume that burned my eyes and nose when she bumped her way down the aisle. Ground crew was rude at check in. Mischarged me for baggage. No entertainment on my ipad. Noisy."
優點： "Customer service was awesome, flight attendants was very friendly and helpful."
優點： "The crew were helpful and did their best to manage delays."
缺點： "United is has delayed my flight on 3 out of the last four trips. 40 minutes, 1 hour, and 2.5 hours."
優點： "Belize City airport is tiny and easy to get through. They also board passengers through the front and back of the plane to speed things up."
缺點： "Waited 40 minutes to pull into our gate in Houston, which put us in a bit of a bind to get through security and onto our connecting flight. The next flight was overbooked and crowded."
缺點： "This experience felt very "cheap". I have flown united many times and never thought this before. Not including a checked bag for an international flight seems ridiculous. I understand for domestic travel, but international is different. Same with not having an in-flight movie. Even one or two free options, or free tv or something. The only "free" included bringing your own device and paying for the wi-fi."
優點： "My flight got cancelled. I went to SanDiego inste6"
優點： "I liked that the flight was on time and there was absolutely no delay. As soon as we boarded we were on our way..I was such a pleasant flight with very little turbulence."
優點： "Crew was great as well as the boarding process."
缺點： "That i got stuck in China for 2 days"
優點： "The crew was very professional and promptly getting people into their seats."
缺點： "Boarding the plane was slightly hectic, but due to lack of attention on the passengers part. A seat was double booked and the crew handled it quite well in addition to a woman who insisted on sitting next to her older child but hadn't planned for it."
優點： "It was very quick boarding, it may have been a bit confusing though."
缺點： "Everything! Fabulous flight"
優點： "Once the plane was good to go everything went smoothly."
缺點： "I don't think it can really be avoided when there is a leak in the plane, but its really hard to be delayed an hour for a flight that takes less than a half hour - and I could've driven that distance quicker."
優點： "For economy, I thought the seats were pretty comfortable. I also liked how they quickly boarded through the front and back doors at the same time. We got off the ground quickly."
缺點： "Really, no complaints this leg of the trip."
缺點： "The crew was rude especially the male attendant in the business class , the seats looked as if they will break anytime and entertainment doesn't really work"
優點： "Easy boarding. Pleasant crew"
缺點： "Food selection poor. I dozed off and was not asked if I wanted a drink. Flight delayed over an hour."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "They gave us free direct tv"
缺點： "There was no notification or update that the electronic systems aren't working it took over 3 hrs to get checked in then another 2hours to get an electronic boarding pass. Then when we got to Houston we have to wait for the gate to open because the gate shorted out. The worse experience ever"
優點： "everything went as planned"
缺點： "being smushed like a sardine"
豁免更改費用。 搜尋 中美洲出發的彈性機票