The food was disappointing for an international flight, especially the breakfast. They also ran out of the dinner that we wanted so we had to settle for something else.
Korean Air is excellent. The seats...could be better.
check-in in Manila it takes 2hrs very long line
缺點： "Korean Air was wonderful. BUT KAYAK made my reservation through KIWI.COM which is absolutely horrible. My reservation was ONLY for Dallas to Incheon. They booked me a ticket all the way to Singapore without ever asking my permission or informing me. As a result, I was unable to use the ticket, and had to purchase a new one at the airport ticket counter. I called them several times to attempt to fix the issue, but they were utterly unhelpful. I have requested a refund, but am not hopeful based on their past performance. KAYAK should cut all ties with KIWI if it wants to remain reputable."
優點： "There were movies."
缺點： "too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break."
缺點： "No movies"
優點： "Being on time, food, orderly"
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
缺點： "The food is usually good on korean air but wasn’t great this time"
優點： "The crew was very friendly, and I was happy to be seated in a 2-person row."
缺點： "Nothing the crew could do- a lot of turbulence and food served past midnight!"
優點： "Everything was good, excellent. No complaint at all!"
缺點： "Perfect no further better service, I suppose."
優點： "Great crew, good food, easy to watch entertainment , and food better than most airlines"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The crew was amazing and accommodating as we had an infant."
缺點： "Entertainment was subpar."
缺點： "The seats on the plane had ample leg room, even in economy. The service was excellent. The staff was very polite and efficient. All of this made for a pleasant experience even for the long trip. Thank you Korean Airlines. I would recommend you to all traveling overseas."
優點： "service/food excellent"
缺點： "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
優點： "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
缺點： "Seats of any airplane could use improvement on comfort. But comfort was good."
優點： "Great customer service"
缺點： "It was hot and no airflow"
優點： "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
缺點： "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
優點： "Phillapines was awesome and I want to go to Korea next the Philippines is building a new airport to cebu city maybe direct from N.Y. would be awesome"
缺點： "Eveything was seamless for a novice"
優點： "I received a meal for a two leg flight of overall only 4.5 hours. The seating was nice and the food was very tasty. I love the layout of the Incheon Airport as well as the transfer experience."
優點： "The crew was the most courteous and efficient we ever flew with. We were served 2 meals enroute to Japan with no charge as well as free entertainment. Children were given Pororo stuffed animals and blankets. We are frequent fliers with United Air and was never treated like this on any of their flights! United should take lessons from Korean Air on efficiency, graciousness and being #1!"
缺點： "Wish Korean Air flew domestic US flights. We would only fly Korean!"
優點： "Great food, friendly and helpful crew, every passengers get a pair of slippers and toothbrush for their needs."
缺點： "Korean Air refused to provide accommodation for my 19 hours layover even I had two flights with Korean Air. The reason provided was simple: "We don't have you on the list". The fact that it's 8 pm and had known nothing about South Korea meant nothing."
缺點： "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
優點： "Almost everything. I liked the very friendly staff and big screen for entertainment."
缺點： "Almost nothing"
優點： "flight delay for more than an houe"
缺點： "Too much plastics - need to be more sustainable."
優點： "Thank you very much. Im so Happy"
優點： "Boarding, food, airplanes"
優點： "Outstanding customer service! We will fly Korean Air again!"
缺點： "They ran out of 2 of the 3 food choices after serving only half of the plane."
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
缺點： "Great flight! Great service! Great food!"
優點： "Everything was as good as it gets specially the crew"
缺點： "Very long flight....."
優點： "upgrade the food quality"
優點： "The flight was comfortable and on time. Nice seats, and the staff was very helpful and kind. Overall great experience with Korean Air. I definitely will be using their services again in the future."
缺點： "The food was not the best in my opinion, but it was hot."
優點： "Plane left on time"
缺點： "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Food and crew's profesional service and care"
缺點： "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
優點： "Everything was very good. I really enjoyed the korean music on the entertainment device."
優點： "I liked stewardess's kindenesses"
優點： "The flight was on time and the food was acceptable."
缺點： "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
優點： "Service was great as always on a short flight! I appreciated that food was served and that flight attendants pass out arrival cards."
優點： "Fast Chaco in and nice crew"
缺點： "The food was not great and no vegetarian options"
優點： "Good leg room in most seats in Eco class, friendly service, on time, the three big domestic carriers should model themselves after Korean Airlines and some of the other Asian Biggs, best regards and safe travels ,World traveler,Dave"
缺點： "The transfer was very inconvenient going thru customs which I think is not necessary since all passengers just came out from another plane. There was one incident that I really needed to go to the bathroom and the seatbelt just turned on. They didn't let me go but I saw other people stand up and go to the bathroom."
優點： "I had a great flight good service and excellent food."
缺點： "No complaints"
Singapore Airlines are the best for comfort, food & service
It was a very good experience
It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
優點： "Good food. Friendly staff efficient airports."
缺點： "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
優點： "Crew is attentive to our needs"
缺點： "Softer seats and more movies"
優點： "Amazing crew."
缺點： "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
優點： "Cabin crew knew how to work."
缺點： "So surprisingly, the cabin was dirty and the seat comfort was below expectation."
缺點： "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
優點： "everything in suite class"
優點： "the boarding, the attention to detail exactly how i remembered Singapore Airlines from many times i travelled."
缺點： "The food was disgraceful, the entertainment, the quality of the movies was poor.."
優點： "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
優點： "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
優點： "Great service and very very comfy"
優點： "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
缺點： "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
缺點： "Cabin little bit cold"
優點： "Very comfortable"
缺點： "I don’t see anything I didn’t like"
缺點： "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
優點： "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
優點： "Boarding was good and the flight time was shorter than expected."
缺點： "My son did not like any of the meal selections between beef and fish. We asked for a ramen noodle cup instead that the flight crew denied they had, only after seeing them offer it to another family just seconds before. I was very disappointed!! I believe the flight attendant knew of my concerns because she started asking me if the service was ok. If your doing a good job, then you won’t have to ask."
缺點： "The plane was freezing - absolutely freezing. Too cold. There were not enough fluids given out. Given we could not even take water brought in the airport into the plane there needed to be regular distributions of fluids on the flight as there was on the flight from London toy Singapore. It is a long flight and being dehydrated on a plane is not a good thing."
優點： "The crew on this flight we amazing had a great flight Thank You"
優點： "Priority line for boarding and security, reclining seats, foot stand"
缺點： "Priority boarding not available in India, food and food choices and lackluster service"
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
優點： "Was very old plane but was good"
缺點： "Food and crew was well"
優點： "I liked there was an opportunity to bid on an upgrade"
缺點： "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."
缺點： "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
優點： "My wife and I flew from Los Angeles to Seoul. The entire experience was incredible. From check in to disembarking, we were well taken care of. Gracious service and complimentary drinks throughout the flight with a full spectrum entertainment system!"
優點： "Great service always"
缺點： "In flight crew manager in greenish dress was rude! Seemed like there weren’t enough restrooms on flight."
優點： "ending meal was very late like an hour or less before landing"
缺點： "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."
優點： "Good reliable SQ service"
缺點： "I got the seat with communications box on the floor under the seat in front... no foot room :-("
優點： "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
缺點： "Really nothing. I loved flying with them."
優點： "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
優點： "Food, entertainment, cleanliness of the restrooms"
缺點： "I was travelling with a toddler and they did not have a toy or activity to give her on a 15 hour flight. We were told to keep our seats upright during meal times and to keeo our window shutters down during other times. This made sense. But there were passengers right in front of us who had their seats reclined during meal time and the crew did not tell them anything."
優點： "Very nice crew."
缺點： "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
缺點： "Seats are tight and hard"
優點： "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
缺點： "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"
優點： "Clean ,on time"
缺點： "The movies were not updated"
優點： "Food was exceptional"
優點： "everything great, every time again"
優點： "Good crew, but working with some tired, old equipment."
缺點： "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
優點： "The flight experience was pretty great overall.."
缺點： "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
優點： "Amazing crew, great service. Really good food"
優點： "Singapore air has amongst the best service out of all airlines."
Emirates is top notch. I would travel with them again in a heartbeat.
I don't like the food . The trip from Amman to Dubai the service are very slow
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "The seats are very uncomfortable. impossible to be comfortable."
缺點： "Love Emirates - would fly it everywhere if I could!"
缺點： "Delayed flight and the procedures too very long."
優點： "Everything was good and easy"
優點： "Everything was amazing, I would say best airlines from Male to Dubai. Crew is super amazing as well."
優點： "The seat was comfortable, the crew was nice for the most part."
缺點： "Some of the crew were neglecting, the food was bad and the boarding system was strange, as people in first class and economy were meshed together (Amman - Dubai)"
優點： "cheuk in 快！吾使等太耐！"
優點： "The take off and landing was very good."
缺點： "The entertainments."
缺點： "Boarding system. Final call on gate and it's to get to 2 more areas."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Cold meal was nice, standard business class, no amenities. Nice crew, welcome on board."
缺點： "The crew was in a constant hurry after. The meal was ok, but no cocktails served. Tablet was not working remotely, it has to be connected to the dock all the time. USB port was also not working, did not charge my phone. I’m glad that we did not buy the business upgrade for his flight before. It would felt wasting all our points. Luckily we were upgraded during check in. Check in was awful, they checked in 4 people in front of us roughly in 20 minutes in MLE. It felt like waiting for forever."
優點： "on time departures,kochi airport is great ,overall a nice trip"
缺點： "the inflight service on the flight from kochi to dubai was not good.staff seem to be hostile,and not at all courteous."
優點： "The entertainment selection."
缺點： "The watermelon in the salad was almost spoiled."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The only good thing was the entertainment"
優點： "A good time to board"
缺點： "No offer of free water to drink on a 3.5 hour flight!! Staff didn’t smile at all."
優點： "The space in the 380"
缺點： "I like everything"
優點： "Long but ok"
缺點： "There is no reason to not like it."
缺點： "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
優點： "The staff was excellent"
缺點： "The wet bun for a snack was terrible."
優點： "Flight schedule is perfect for a family."
缺點： "Crews are not responsive to my call during the flight."
優點： "Hard working, friendly, and effective team. Your customer care is matchless!"
缺點： "I only have one objection. The crew lost control of restroom cleanliness toward the end of the flight. I know this is a challenge on a long flight, but your crews normally do better."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
優點： "Emirates staff gone out of way to accomodate my seat. Even all the counters were closed. Excellent passenger service."
優點： "Loved the entertainment options."
缺點： "Food was horrible. Yuck."
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Services and attention to detail"
優點： "I loved the idea that i was considered for an upgrade it felt special and i thank the staff and the airlines for being so considerate and kind."
缺點： "Honestly, i cannot think of anything specific except that it was very chilly inside the business class."
優點： "Friendly staff, great selection of entertainment!"
缺點： "There was nothing to not like"
缺點： "All seats are occupied airplane is completely full making it difficult for crew to serve passengers and time consuming to do regular activities."
缺點： "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
優點： "Portion of the food"
缺點： "More food for long flight"
優點： "All was good service, seating comfort and food.."
缺點： "Entertainment content can be more popular in terms of film and television programs"
優點： "Everything was as expected. .sevice, food and seating was good not cramped. ."
缺點： "The seats can be a tadd hard after 14 hours.entertainment is good enough although film and other programs could be better served if if the content was more popular .."
優點： "Crew was friendly and efficient. Entertainment was good though do expect some random editing and bit blocked out. Seat width was fine had lots of leg room."
缺點： "Food was very average - fine just nothing very interesting. Snacks were available. Seat was hard."
優點： "seats and airplane are in superior state"
缺點： "the food and boarding"
優點： "Yes indeed. Polite and listening."
缺點： "Snacks at the beginning, dessert, and inflight duty free."
優點： "The crew were very good and attentive."
缺點： "Although the film choice was ok, the more recent releases were absent. The cabin was uncomfortable with too much chilly air being circulated. Blanket over the shoulders was the order of the day."
優點： "They are friendly and able to be approach when we have"
缺點： "The flight was new."
優點： "Service, food served."
缺點： "Economy class legroom is too tight and not comfortable."
優點： "I Like The Flight is On Time"
缺點： "Don’t really like because I had booked RB from kayak and they never give any e-ticket number nor booked number and made me cannot check in online and need to wait for almost 30mins just to get the check in, Hope when you have a corporate with another online company please let them provide any e-ticket number or booking reference number, thanks"
優點： "Flight attendants were fantastic and thoughtful. It was a lovely flight. Great entertainment options, good food, overall a super pleasant flight!"
優點： "Boarding time was fast, very efficient, food was excellent - much better than the previous flight! Great entertainment"
缺點： "Change to HiFly plane - noticeable difference in most aspects"
優點： "Very nice flight and very comfortable with extra leg room"
優點： "No problem"
缺點： "Service can b warmer"
優點： "No problem"
缺點： "Service can b warmer Practically no entertainment, just a common screen"
優點： "Crew were ok"
缺點： "Delayed Not enough blanket Seat angle too upright, not comfortable"
缺點： "They ran out of 1of the choices of the meal and I was forced to take the remaining meal which was fish cakes, which I don’t eat. There should be enough food to cater for passengers and regular snacks on board."
優點： "Their Dreamliner plane is spacious, well fitted, not cramped."
缺點： "Unable to listen to movies with their headphones - too much static"
優點： "None....RBA shld give everyone a free voucher. Flight is supposed to arrive at 23:30. We landed 02:15. And they let people starved serving the snacks an hour late as promised. Then passengers were moved from one gate to another. It was inhumane and no explanations at all about the delay."
優點： "Comfortable seats"
缺點： "Can improve food."
優點： "Entertainment is very up to date Crew striving to help Nice all in all"
缺點： "Boarding usually late"
優點： "legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay"
缺點： "A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems"
優點： "Friendly crew, always available and happy to help"
缺點： "Boarding was late"
優點： "Love the 787. Best windows best toilets, 3by 3 seating. Love daytime travel. Am senior and given bes t possible aisle seat. Friendly check in a t Melbourne. Super cabin crew all smiling and keen to assist...all very smart dress.Good movie selection on average screen. Good service pillows blankets. Above average lunch with quality beef. Good follwup refreshments. Good air quality. Good use of shaded window effect.Liked"
缺點： "Worst was slow moving line at Melbourne. Not enough check ins. Missed the tail and fuselage cameras on 780 and 750. Seat covers look cheap and worn. Coffee and orange flavour not best. Screens not best eg Cathay and Qatar. Women cabin crew good to dress islamic but too restrictive. No t easy th o hear captain messages. Seat design only average. Bandar airport ver y beautiful but need better restaurant."
優點： "Super crew. Boarding full plane very efficient. Airbus A320 inadequte to serve great meal to full plane. Gangway too narrow. Big struggle for cabin crew. Captain message hrd to hear. On time. Good landing. Entertainment bad flip down screens not good enough."
缺點： "See above. Aircraft not ok for busy sector. Eg A330 required"
缺點： "Dont know why I can not choose seat, it automatically give me a seat next to exit and in the middle, I cannot change it."
缺點： "airplane is a little bit old."
優點： "Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!"
缺點： "I was sitting around a lot of families with kids"
優點： "The crew was really friendly and helpful"
缺點： "I didn’t like nothing"
優點： "We were in transit and I checking-in was orderly. Grateful for friendly crew."
缺點： "Not much legroom but understandably as the plane was smaller. No entertainment unit. Very hot, didn't know if the air conditioning was on at all. Didn't like the hot meal much."
優點： "Very clean aircraft, very good service from friendly, helpful crew, entertainment system is very good."
缺點： "Didn't like the hot meal much. Preferred that crew gave extra water during meals even without asking. Fruits should have been offered, too."
優點： "Gave me aisle seat, great service"
優點： "Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr."
缺點： "The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with."
缺點： "The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do."
優點： "The cabin crew were very friendly, organised and polite."
缺點： "The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep."
優點： "The cabin crew were very friendly, organised and polite"
缺點： "The layover at Brunei airport was a little boring as there's not much to do for three hours."
優點： "Best crew I have ever had"
缺點： "Leg room is too small."
優點： "Crew are just the best"
缺點： "Boarding was disorganised, excellent service otherwise."
優點： "They were able to accommodate my request to move to an aisle seat"
缺點： "Sticklers for luggage weight and the plane was small"
優點： "I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare"
缺點： "BYojet shouldn't be with Kayak get rid of them."
優點： "Short and sweet flight."
缺點： "Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!"
優點： "The food!!!!"
優點： "Service with a smile. Great manners."
缺點： "Nothing. Great crew, food, flight."
缺點： "Everything was good except for the food. It was average"
缺點： "I like the flexibility of the staff re changing seats. Ground and air staff were very friendly Flight cost was cheap"
優點： "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality."
優點： "Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee."
The originality of ThaiAirways.
優點： "Flight attendant service is spot on, quick and most of all, very friendly!!"
缺點： "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"
優點： "Size of seats and space in business"
缺點： "Food, service and limiting screaming children in business."
優點： "Flight was very comfortable."
缺點： "Nothing really. It is just hard work doing such a marathon flight."
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
缺點： "Had to wait for wine with The food..."
優點： "Very nice crew."
缺點： "Sodas or water would have been nice."
缺點： "The seat in BC is too small should get a new plane with bigger seat."
缺點： "Entertainment system is way too old"
缺點： "Better food choices. Better entertainment options."
優點： "Seats are the most UNcomfortable in Asia."
缺點： "Put in some real comfortable seats in business class. The exisitng ones are hard and terrible"
優點： "Food was amazing"
缺點： "The WIFI"
優點： "Amazing crew lounge just great airline"
優點： "There should have been some information upfront that such (cheap) flight (compared to the norm of Thai Airways) is a low-cost one! Otherwise I'd have been more okayed with this. I was surprised a lot of corners were obviously cur (that's why it was rather cheap) like meal for example!"
缺點： "Just be upfront and tell people this is a low cost flight so expectations wouldn't then be that high!"
缺點： "Board royal silk/biz class first because so they can store their bags first and not have to fight with passengers from exonomy trying to pass them at same time. Very annoying and slows down everyone boarding."
優點： "Crew is approachable and the food is fine."
缺點： "To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!"
缺點： "The TV on seat 55A was really hard to see and brightness would keep reverting back to low. Entertainment systems need to be freshened up."
優點： "Good food"
缺點： "Flight was over an hour late"
缺點： "On time departure and arrival."
優點： "Well done to all the crews."
優點： "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
缺點： "The flight always leaves later than schedule."
優點： "The service was great as was the space."
缺點： "I would have liked a window seat."
優點： "The crew were lovely and polite"
缺點： "食物差 設施差"
缺點： "I travelled with my 2 friends but none us were given a seat together. We requested few times and they wouldnt allow."
優點： "ARN to BKK: Good crew, good seat (Thai Premium Economy - available Scandinavian flights only), on time departure and early arrival BKK."
缺點： "Food was tasty enough, but not hot when served (a common problem with many airlines) and only two options for Premium Economy. Entertainment options also limited."
優點： "Loved the journey. It was excellent. Food, service were all good. Comfort of the journey was again excellent."
缺點： "There was a 30 minute delay at the gate for boarding which was not announced or informed."
優點： "The food was better than the last time."
優點： "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
優點： "The flight was awesome, the food was delicious and the delay was shot"
缺點： "Due to the late arrival of the previous Thai Smile flight in BKK we had to literally run the length of the airport to catch our next flight. We were taken at pace by an airport staff member who kept telling us that they were closing the gate so we had to hurry. Fair enough but having raced for a very long distance, minus shoes after the security check, we arrived at the gate to find that boarding had not even begun and did not for at least 10 minutes after we arrived at the gate."
缺點： "Badly delayed and no information was given on the correct ETA and on the status of the connecting flight"
優點： "Flying a 747 was great! Friendly service."
缺點： "Everything was fine for what I paid."
優點： "Not much of delay Nice n friendly air stewardess"
缺點： "Check in so slow"
缺點： "Late ,always late leaving and Landing"
缺點： "3 hour delay made it difficult to be thrilled about anything"
缺點： "Plane was late and no new time was announced. Boarding was like everyone for himself. Plane itself and crew were ok."
優點： "FA's were friendly, seat was comfortable, food was ok"
優點： "Vegetarian food was ok. Crew was very polite and helping."
缺點： "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
優點： "Mobility service help. Ground staff service with a smile"
優點： "New, comfortable plane, good choice of movies, good food, great crew."
缺點： "Bangkok Airport is a terrible transfer airport. The air-conditioning is insufficient so it is very hot inside the terminal and the food is over-priced. Boarding at Frankfurt Airport was a bit chaotic."
優點： "Good friendly staff"
缺點： "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
缺點： "Heavily delayed, and not due to weather issues, but staffing issues. Not sure if this is related to Thai Air or Tribhuvan Airport."
優點： "I like the way the FA treats me very well and I was in economy class but feels like Business Class."