優點： "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
缺點： "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
優點： "Amazing staff and service!"
優點： "Nothing special."
缺點： "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
優點： "Amazing crew. On-stop flight. All premium economy for reasonable price."
缺點： "Silk air"
優點： "Crew was attentive and made extra effort to meet special requests from passengers."
優點： "Crew was okay"
缺點： "Did not get the food I chose. Seats were not clean and clumsy"
優點： "Perfect timing"
優點： "This was the most comfortable business class mid haul flight I've ever taken."
缺點： "Absolutely nothing went wrong."
優點： "Great service and very very comfy"
缺點： "Way too cold"
優點： "all of SQ"
缺點： "Cabin little bit cold"
優點： "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
缺點： "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
優點： "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
缺點： "the call button did not work the tray table was almost impossible to pull in and out (BC)"
缺點： "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
缺點： "The desserts. The bun."
優點： "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
優點： "Friendly attentive staff. Excell ent food and great. Service."
缺點： "Really crowded seats in economy."
優點： "The aircrafts, on-board service on Sin Dxb route"
缺點： "The thing that Inhad to fly Silk Air with one of four flights."
缺點： "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"
缺點： "leg space"
優點： "Service was great especially the food"
優點： "The crew on this flight we amazing had a great flight Thank You"
缺點： "The seats and there is not much leg room"
優點： "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
缺點： "Not much. This airline is up there with the best."
缺點： "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
缺點： "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
優點： "friendly staff top Service top Inflight"
缺點： "new aircraft, 2 x usb charging ports, 50+ movies, very quiet aircraft."
缺點： "Foods serving were too slow for economy class. Not enough selections for entertainment."
缺點： "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
優點： "Crew was great. Food not bad for airline food . It was clean."
優點： "Service is very good."
缺點： "Too warm/hot inside the cabin throughout the flight."
優點： "All went great"
缺點： "I liked all - end to end excellent service"
優點： "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
優點： "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
缺點： "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
缺點： "It is really good experience. All the flight attendants are good"
優點： "Crew was very friendly and good service."
缺點： "Crew could have asked the passengers whether they need snacks in between."
優點： "I got in some exercise during the delays and gate changes"
缺點： "Delay after delay, gate changes, lack of care from employees, missed a day of vacation in Germany, missed out on photos and memories"
優點： "I always felt attended to, great customer service, clean and best bang for your buck"
優點： "service, good TV quality and good movie selection"
缺點： "sound quality with headphones was horrible"
優點： "Made Econ class feel like biz :)"
優點： "Polite crew took good care of my needs"
缺點： "Food was really bad could do better . Movies were not as current but a good collection."
優點： "The hot towels, the legroom in economy, exceptional service. The helpful crew who don't hesitate to help with luggage. The choice of entertainment. The convenience of a direct SFO to SIN flight with a fast connection to Indian cities."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "cheuk in 快！吾使等太耐！"
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Great flight."
優點： "The staff was very attentive and helpful."
缺點： "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
優點： "Very professional and very good in customer care"
優點： "Top class air craft with top notch entertainment"
缺點： "Restrictions on carry on (no more than 10k) is a pain. Especially after u find out that business class is allowed 13k."
優點： "Solid service."
優點： "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
缺點： "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
缺點： "Small sandwich and small breakfast for 9 hour flight"
優點： "The flight was empty and the luxury to choose your open row of seats"
優點： "No comments"
缺點： "No comments"
缺點： "The plane was very messy and not well kept throughout the flight. The fight attendants expressed levels of frustration with passengers as if we were bothering them. Me and the the passenger next to me lost picture during a movie that were watching and had to have our monitors reset."
優點： "everything from service, food, to entertainment. Keep up the good work."
缺點： "Seats were a bit small, if I had more room it will be perfect."
優點： "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
缺點： "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
缺點： "I and my friend booked together but we had to sit separate. All round trip. What the hell? The plane wasnt even full."
優點： "Entertainment great."
缺點： "Scratch on screen. WiFi stopped intermittently and too early at end of trip. When disconnected, the 30 minute free allocation kept counting down to zero minutes."
缺點： "Boarding was 'mediocre' due to the air crash earlier in the day, led to a gate change and various chaos. Great staff through, so not really so bad and totally understandable...."
優點： "Crew onboard was nice"
缺點： "The staff in the airport. The fact that even though i booked and checked in before and had my printed boarding pass. I reach the airport and was told. The flight is full. Next day you fly"
缺點： "Tight seats in the second flight from Dubai to Amman. Kids were next to me and they disturb my peace more than one time"
缺點： "The same comment as above."
缺點： "Staff was amazing"
缺點： "My seat was broken and did not recline My luggage did't arrive and i had a conecting fly the same day to Buenos Aires and this create a big problem for me I hope i will receive my luggage son"
缺點： "It dailies and seats not comfortable"
優點： "The entertainment was great, I managed to watch a couple of movies I have been meaning to for a while, the vegan food amazing. Being able to charge my phone from my seat was a bonus."
缺點： "The seats were cramped together. I felt squashed in and I am only small. It was hard to leave the row to use the toilet."
優點： "We were pleasantly surprised when my whole family received a business class upgrade The services on board was excellent."
缺點： "Check in at he Jeddah Hajj terminal is chaotic"
優點： "Entertainment and the food"
缺點： "Can't think of anything I didn't like."
缺點： "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
缺點： "Door could not be opened st LHR for about 20 minutes longer than usual"
優點： "Food and staff's courtesy."
缺點： "Lot of rush at transit point."
優點： "The crew could not tell if the meal. Is nut free. Management should make sure crew know ingredients of meals. Or caterers should specify to aireline and crew members of meals contents."
缺點： "Airplane is full and small spaces very small and narrow"
優點： "Loved the food!"
缺點： "The bathrooms were dirty. There was water all over the floor. Announcements need to be made in different languages so that non English speaking passengers know that they have to remain seated until the aircraft comes to a total halt."
優點： "The crew was very pleasant and helpful"
缺點： "The plane was obviously not as nice as the ones I have taken to Singapore on Emirates - and the waiting space in the airport gate was not very comfortable. The older media system is also very difficult to use."
缺點： "Slow cleanup after food service."
優點： "Food and beverage"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Very good entertainment system."
缺點： "Food was horrible. No drink service. Old seat."
優點： "The crew were busy but very attentive"
缺點： "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
缺點： "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
缺點： "The plane delay for 3 time"
優點： "crew amazing"
缺點： "flight always late as usual"
缺點： "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
缺點： "The sound at my seat didn’t work so I had a a 14 hour flight with no soundtrack. I watched one Japanese movie with subtitles and then gave up"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "My cabin bag got lost and theres no way to track it. Complete outrageous."
缺點： "Everything. Worst experience of my life"
優點： "haagan daz chocolate ice cream was a surprise"
缺點： "the rice with fish didn’t taste that nice and the veggy was a bit overcooked"
優點： "Familarity with airline"
缺點： "Limited food options. No drinks service."
優點： "All the flights had bad Kosher food"
優點： "Was good but the food was bad"
優點： "Seat uncomfortable even though there was plenty of leg room"
優點： "Overal, very pleasant flight."
缺點： "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
優點： "早餐是粥 很棒"
優點： "We got to our destination"
缺點： "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
缺點： "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
缺點： "Can not catch up the fight to guangzhou"
缺點： "I was pushed to a later flight with another company because the plane was overbooked."
優點： "The Stewardesses were polite"
優點： "Superb crew and excellent service."
優點： "They are very Harsh, There was no service at all."
缺點： "Airhostess response is very poor."
優點： "The food was excellent. The seats were comfortable (even in economy) and tilted back more than other carriers, making it much easier to sleep. The flight crew were very helpful and concerned with passenger comfort."
優點： "Service is good."
缺點： "Wash rooms are limited"
缺點： "Flight arrived in LA 30 minutes late. Then had to wait another 30 minutes for a gate to open. All in all, the flight arrived 1 hr late which is very inconvenient and annoying. And the crew isn't has friendly. The boarding time in Hong Kong took a very long time"
優點： "The head staff making sure that me and my 4 year old are well taking care off. Super nice staff"
缺點： "The security staff and their approach and way of communicating"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Need more movie selection on classic"
優點： "CREW AND PLANE"
缺點： "Food ,service , aircraft"
優點： "Great crew. Super friendly."
優點： "Great service"
優點： "Good service"
缺點： "1-hour delay due to inclement weather"
優點： "I didn’t take the flight but there was no way to get my refund! No phone answer and no ticket counter!!!!"
優點： "Turkish airlines is reaaly good"
缺點： "thanks for all from kayak"
優點： "Flight was on time."
缺點： "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
優點： "Person kicked seat due to reclining and crew did NOTHING to stop. Turkish sold seat as extended comfort, but then said at the gate that they don’t have such seats!!"
缺點： "Fly another airline"
優點： "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
缺點： "The temperature on the flight to NY from IST was a bit too cold."
缺點： "Very hot"
優點： "Television options are great."
缺點： "Food was unrecognizable. No leg room"
優點： "The flight from Dubai was fine. I am not a big fan of Dubai but their check-in and boarding process is efficient and straight forward."
缺點： "The food on this short flight was not very good and looked liked it had some age to it. I chose not to eat it."
優點： "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
缺點： "Same problem as the first segment (see above)"
優點： "The food is ok as is the entertainment on board."
缺點： "The crew could be nicer and more responsive"
優點： "I loved the amount of attention and consoling that was given to an ailing elderly woman on my flight to Turkey! On my flight to Ghana the attendants were so gentle and provided a lot of ammenities. Oh and the hotel was an amazing experience and respite especially after the run-around at the airport. Thank you"
缺點： "I did not enjoy the run-around I was given in trying to find the hotel desk. “50 meters then turn left” was the anthem. All someone had to say was go outside the airport and you’ll find the hotel desk! Hehe thank you Turkish Airlines however! Thank you."
優點： "I traveled solo with 2 toddlers. It was obviously not the best flight I’ve had but the staff was super helpful. The flight attendant got me the changing table ready every time I had to change my daughter. And always they helped me to stay with one of my kids when I had to take the other one to the bathroom. They were really kind and offered many kids related stuff (headphones, baby care kit, kids travel kit, etc.) Plus the food was amazing as always in Turkish Airlines."
優點： "Generally better than other European airlines particularly BA and better priced"
缺點： "Work to do on consistency with crew"
優點： "The flight was comfortable and the entertainment was good."
缺點： "There are not diverse food choices"
缺點： "Flight was delayed by over two HOURS. When we got to Istanbul, our connecting flight to NY could not wait 15 MINUTES and instead left. We ended up spending 18 hours in Istanbul for the next flight. 1. The personnel at the transfer desk were rude and unhelpful when we asked questions. They seemed like they could not be bothered with our problems. 2. Turkish airlines did not even bother to help with accommodations, instead giving my wife and I a small bed to sleep in vs a hotel room. The only way to get a hotel room was to leave the airport, and we could not get Visas because we were American citizens. Turkish airlines was a very bad experience. Overall this was a poor experience, and I will not fly Turkish Airlines again. I will make sure my friends and family know that this is a poor airline with poor customer service."
優點： "Walking past the Turkish Airlines desk in Dulles and knowing I would NEVER have to interact with these monsters again."
缺點： "I am an experienced traveler. I've been to 17 countries and have flown over a million miles in both business and coach. My wife encountered a problem in Istanbul that involved an airport transit visa through Canada. I am certain that any other airline we’ve ever flown would’ve assisted us, since it was easily resolved. To Turkish Airlines, this is simply a part of their business model and a chance to make more money. It took about 8 hours of our time at 5 different airport locations to eventually buy new tickets to get back the next day. Our original tickets say: “REISSUE With 200.00 USD penalty. What I didn’t see was the fine print at the bottom: “Turkish Airlines reserves the right to change rules regarding ticket changes and refunds.”. They mean it. As bad as our personal experience was, the real reason we are so appalled is that we were there long enough to see this is the norm for them. In our single day there, we saw at least 100 other travelers going through similar things. The ONLY solution ever offered is to purchase another ticket. We witnessed several people weeping. Many losing control and shouting. Their own personnel were screaming at customers (in a separate office area though, it was all yucks and laughing). These were people of all nationalities. Africans, Asians, Europeans. We were lucky because we had the means to purchase new tickets. Others clearly didn’t. I really don’t know what happened to some of them. One moment was very symbolic of the entire experience. Another vanquished traveler was paying $843 for a new ticket with cash. He handed her $845 but she, of course, had no change. Instead of the $5, he gave her two $1 bills. I had one in my pocket so gave it to her as well. She held my $1 bill up and pointed to the corner which had a very small piece torn off…no ink was missing…and sneered “I can’t accept this. She did this simply because she could. We were powerless. She knew it and reveled in it."
優點： "The service was very good as always with Turkish."
缺點： "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
優點： "Overall trip was really good."
缺點： "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
優點： "Boarding was smooth. Staff friendly. Great selection of movies."
缺點： "Dinner was really poor experience. However I guess it is a matter of taste (pun intended)."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The crew was friendly"
優點： "Great experience for my first international flight."
缺點： "Delayed For more than an hour"
優點： "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
缺點： "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
優點： "Entertainment selection, USB chargers"
缺點： "Snack Like Mac and cheese not very good. Overall food better than most airlines."
優點： "Flight attendants greeted on arrival. Prompt with service. Good attitudes."
缺點： "Seats not to comfortable but can't really change that without upgrade."
優點： "It was all good!"
缺點： "Except that in the same day I had two flights with Turkish Airlines and both of them had a delay."
優點： "The crew in the flight is amazing! Very attentive"
缺點： "The Tel Aviv airport check in is a nightmare!! We were there 3 hours ahead of our flight and the line would not move. Finally made it to the front 20 min before our flight!!! The people in the check in bags did not care if we missed our flight, was very rude and sloooooowwww!!! I have been to many airports and this is by far the worst! I had to run to my gate and ran into another check where they let me pass bc my flight was about to close! Made it 2 minutes before the bus left! Nightmare!!!"
優點： "Flight any crew awesome"
缺點： "Parents who allow a child (not infant) to scream for 2 hours"
優點： "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
缺點： "That the plane was not full and we could had better seats if we were made aware of that fact."
缺點： "Great service and on time all the way"
優點： "We boarded on time, very well run, the food was great, great movie choice"
缺點： "The seats could use upgrading. I've flown aturkish quite a bit. Some planes have comfy seats, some are very still"
優點： "Great flight, crew and experience."
缺點： "Breakfast selection was a bit subpar"
優點： "Great food; plenty of room to stretch out (we flew business class)."
缺點： "The service on the flight from Houston to Turkey was much better than it was from Turkey to Houston. For one thing, the flight attendant never made up our beds on the way back to Houston. For another, the sound did not work at my seat, so I was unable to use any of the entertainment. The flight attendant kept trying to give me different headphones...it wasn't the headphones that were the problem!! He never really addressed the issue or coordinated a possible seat change (even though there were empty seats in business class)."
優點： "Quality experience all the way around. Thank you for city tour of Istanbul during layover. Outstanding touch!"
缺點： "Food was average"
缺點： "Less variety of food and entertainment options compared with other airlines I traced to USaa but service was exceptional."
缺點： "Seats was a lil tight , food was a lil warm not hot"
優點： "Everything was excellent :)"
缺點： "Have to unload Plane Flight git exchanged without my approval"
優點： "Free beer, edible food, free tote bag with earplugs blindfolds and (crappy) ear phones"
缺點： "Very small seats, long layover in airport with minimal entertainment options, security risks of spending layover in terrorist attacked airport, flying from prague we had to fly 3 hours East only to fly 12 hours West...24 hours of travel to fly from eastern Europe is not necessary. Next time I'll pay more and avoid flying through Istanbul."
優點： "We liked the cost of airfare and flight times convenient. We also like the onboard TV and wifi."
缺點： "The food on the way back was bad. My wife's was still frozen, which grossed her out, it was ziti pasta. My pasta was crispy raw. The worse part was temperature of plane. It was too hot which made sleeping difficult."
優點： "Super friendly crew! Great amount of entertainment on board. Good food."
缺點： "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Movie choices plentiful"
缺點： "Flight was delayed for almost an hour while passengers were on board the airplane."
缺點： "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."
優點： "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
缺點： "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
優點： "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
缺點： "I flew economy and all was good and appropriate to the level."
優點： "Loved the smooth ride."
缺點： "Bathroom was pretty nasty"
優點： "Almost everything, especially the crew."
缺點： "Don’t feel like anything should be better to be honest"
缺點： "Crew members in Amsterdam were very rude and disrespectful"
優點： "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
優點： "The aircraft"
缺點： "No overbooking next time!"
缺點： "KLM crew exceed our expectations"
優點： "The crew was great. The soecial meal request was hadled well despite oversight."
缺點： "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
優點： "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
優點： "Crew was helpful and food was very good"
缺點： "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
優點： "General flight journey"
優點： "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
缺點： "Not having to walk outside in Edinbur4gh to board the flight."
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
優點： "The crew was very nice"
缺點： "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
優點： "Crew was good"
優點： "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
缺點： "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
優點： "Crew was great, very nice"
缺點： "Not enough legroom"
缺點： "Food had only vegetarian choices. No charging place and ambiance was noisy"
缺點： "Didn’t happen."
優點： "Everything excellent. Comfortable seats in business."
優點： "Good services!"
優點： "The leg room, was surprisingly roomy"
缺點： "The food and that there was no entertainment."
缺點： "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
優點： "Cabin crew were very professional."
缺點： "Aircraft returned to gate due to fault and was delayed for 45 min."
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
優點： "Premium economy service was good."
缺點： "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
缺點： "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
優點： "Airlines issue"
缺點： "Profiling certain customers"
優點： "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "newer plane, good staff"
缺點： "need better and more food options, more often"
缺點： "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
優點： "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
優點： "Great crew service. Among the best ever."
優點： "That we didn't crash"
缺點： "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
優點： "The constant supply of food that was offered to you. The crew was nice and always helpful."
缺點： "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
優點： "Speed, crew, and reliability."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Same as above"
優點： "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
缺點： "Quite bummed that the flight didn't have wifi / USB):"
優點： "Excellent service and comfortable flight"
缺點： "Flight delay roughly an hour"
缺點： "I slept didn't have snack offered and no entertainment"
缺點： "I missed my flight because of MU"
缺點： "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
優點： "Plane service"
缺點： "1h30min delay at airport"
缺點： "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."