缺點： "Only the space was lacking...not a lot of room for such a long flight and having to sleep. But it was okay!"
優點： "Crew was great. Economy seat was like any economy seat on an airplane. The seats recline more than others I have flown on. The only thing that I liked was that the plane was not filled and I could stretch out a bit on some empty seats."
缺點： "The food was horrible."
缺點： "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
優點： "The crew was amazing, boarding was quick and easy, seats were relatively comfy"
缺點： "The food was legit terrible. Bad flavor, mushy weird and just not good"
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
優點： "The seats were very comfortable."
缺點： "It was very difficult to understand the flight attendants, flight was very bumpy and it was delayed about 2 hours in all. We had to deplane in Taipei, and then sat on the tarmac in NYC for another 40 minutes."
優點： "Crew very fast in serving dinner"
缺點： "Flight late"
優點： "Comfortable and excellent hospitality."
缺點： "Provide water service more often during long flights."
優點： "Great friendly crew an staff. Comfy seats without packing you in."
缺點： "I wish EVA would tell people, especially overweight prople, to respect the space of thier neighbors and not recline thier bodies using part of thier neighbors space."
優點： "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
缺點： "Boarding time always seem to slip a few minutes lately."
優點： "Professional. Attentive. Meals included. Drinks included Nice bathroom. They go the extra mile"
缺點： "Nothing Everything was awesome"
優點： "Staff on board was excellent. We were 3 hours delayed and they knew we had a connecting flight, so they moved us to the front of the plane so we could et off quicker."
缺點： "We were 3 hours delayed - the board kept saying we were just 40 min delayed. Poor communication about the delay, when we would be leaving, etc. No rush in loading plane. LOTS of connections missed due to this. They told us our next flight would wait for us, and it DID NOT. They had already booked us on a later flight, even though we had 20 min to get to it."
優點： "Stewardesses were helpful. Leg room was adequate."
缺點： "Slow in picking up food trays after meals ended."
優點： "Never flew with them before. Was better than expected. Very nice!"
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "Food was lousy not very good service seats were so uncomfortable can't hardly move around"
優點： "I cannot say how much i enjoyed eva air. The stewardesses were wonderful the people in taipei i dealt with were fantastic."
缺點： "The woman i had to deal with in seattle at the ticketing desk was an absolute nightmare. Im heartbroken i dont remember her name because i would happily name her. Everyone else was perfect. The fella helping me even said "i am so sorry, she is awful and makes me very nervous. I will probably fly asiana from now on just so i do not have to deal with her."
優點： "Never flew with EVA but timely take off and landing. Smooth flight. Kind crew members. I think everything is great because I did not expect a lot from this airlines."
缺點： "I don't know much about Chinese food. Announcement was a bit hard to understand their accent."
缺點： "Delay for 1 and half hour"
優點： "Crew was friendly and fast to take care of your needs ."
缺點： "People were coughing and sick . Most of them wore face masks , but being in tight quarters was little unnerving . It would be nice if there was a some kind of germ filter to regulate the air others are breathing in. To filter and destroy unwanted virus and smells."
優點： "Fast and friendly service of the flight crew, The captain keeping us informated of turbulents and flight arrival time."
缺點： "Hard to sleep on international flights , especially when they last more then 8 hrs. I like that they are early morning flights . Not sure how to battle jet lag after a long flight. If Eva air could make a video / on board flight video on how to battle jet lag ."
優點： "The crew was gracious and didn't bother my sleep to eat."
缺點： "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend 15h."
優點： "Service was neat Took of on time Good entertainment"
缺點： "No screen front out the seat."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "everything done well and professionally"
優點： "Great crew, very attentive and efficient and nice, friendly. I spoke most with Lucy Tsai, really lovely person, I hope she's appreciated and recognized for her efforts. The aircraft was like new."
缺點： "Food just okay."
優點： "Excellent all around. AFAIK no other airlines offers the 5 course meal Eva does in business. The seats are spacious reverse herringbones. Crew is friendly, and service efficient. Anyone coming from a Western carrier would be impressed."
缺點： "The entertainment selection is a bit weak. Doesn’t bother me as I bring my own entertainment, but may bother some."
優點： "I like everything nice servuce"
優點： "Crew were very sweet and pleasant and there were MANY of them. Got offered drinks-water, juice, every hour."
缺點： "I ordered a few special meals, which was far tastier than the regular select menu."
缺點： "Do you train your stewardesses not to smile? I had a series of brusk interactions. Not that it mattered too much, but it was a bit odd."
優點： "I like overall!"
優點： "Fast service"
優點： "Good leg room and seats are comfortable. Food was better than most airplane food. Entertainment system was great as well!"
缺點： "Flight attendants were obnoxious about window shades. They could have come around with water a little more frequently as well."
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
優點： "The crews were attentive, hospitable."
缺點： "The same as above. Even sitting on Comfort seat, it's not comfortable, there's no place to keep belongings, next to toilets."
缺點： "Crew was fantastic. Very attentive to passengers’ needs. From check in to baggage claim, China Airlines was fantastic. When many passengers needed to board aconnecting flight in Taipei to Bangkok with very little time, crew members shepherded all of us through the tram and security right to boarding. It was fantastic. China Airlines is my “go to” company for any routes on my travels they provide in the future. Thank you China Airlines!!!"
優點： "Good staff and very helpful"
缺點： "Not much variety of food in a long flight"
缺點： "Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve."
優點： "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
缺點： "To be honest.. everything was perfect for the price and the 12 hours in the air."
缺點： "There was no provision for vegetarian food in the flight"
缺點： "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
缺點： "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
優點： "When booking my ticket I chose a non-middle seat but when I did online check in my seat got changed to the middle/sandwiched and wasn't able to chose a either aisle or window seat due to open seat availability issue."
缺點： "Water or juice wasn't served/offered for the 2nd meal. Only tea and coffee were offered."
優點： "Service was very good"
缺點： "Chairs in business class in A 330 were not too good in my view"
優點： "Very standard flight overall, but was mostly impressed with how hard they worked to get me a veggie meal when it was not in the system. The staff was super accomodating and very friendly. I had read a lot of things about them losing bags, so I was nervous. Mine came through very quickly from Hong Kong to Tokyo, and I had a stop in between."
缺點： "Flight was delayed and it was not mentioned until past boarding time."
優點： "Quick boarding, staff english is good. Good movie selection."
缺點： "seat not very cushioned, food is okay. Low TV documentary selection."
優點： "The meals are very good and tasty, good portions."
缺點： "The economy seat is OK but too distance between seats could use extra inch."
缺點： "I had a bad flight, we had 16 hrs delay because technical breakdown. I can understand it, but everybody on the flight were really upset with china airline attitude. All passengers must sit on the plane for 3 hours before we went out of the plane, at that time the flight attendants and crew leave without an explanation, We didnt know what happnened!!!!! And during 16 hrs delay in Sanfransico Airport, we didnt have hotel for rest, we really tired without sleep. I dont know how to explain my thinking about chine airline attitiude, really upset with their way about problem solving. I just can say that i will never flight with china airline again in the future..."
優點： "I like because they used a new aircraft."
缺點： "They did not give us a new blanket, It was a used blanket from previous trip. Japan Airlines always gives a new blanket that still inside a plastic bag."
缺點： "The seat pitch is quite narrow makes plane feel crowded. Flight attendant does not pay attention to the request"
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
優點： "Good overall flight with good service."
缺點： "No complaints."
優點： "Staff, food, and entertainment."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
缺點： "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."
優點： "Good price."
缺點： "Late 90 minutes fly. The service is not good."
優點： "Polite service of the crew. Overall conditions of temperature etc. Food was good with choices as were beverages."
缺點： "My husband has quite long legs, and although I had plenty of room, he was a bit close (though not tight) in legroom."
優點： "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
優點： "Very nice flight crew"
缺點： "Food didn't agree with me"
優點： "My very first time flying china airlines and loved everything about it... food, service, comfort, etc."
優點： "staff was nice, entertainment was good."
My flight was scheduled on July 24th 2022, I went to PAL laoag the day prior to pay for an extra baggage ($165) as a check-in. On the day of the flight, one of the customer representatives in the PAL laoag airport put me on waiting after I had checked in and told me I had to check-in with the immigration due to my overstay...I am a dual citizen of the United states and the Philippines and questioned the staff, after 30 minutes of waiting the staff member said I could go to the terminal and they will call my name to see if I was eligible to take the flight back home...after learning of such nonsense, the staff proceed to tell me that one of my boxes will be held back due to the high flux of cargo being carried by the plane to Manila. At that point I was very upset, what was the point in paying $165 for an extra baggage if the laoag airport was going to hold it back. Today is July 27th and I have been calling PAL for the last three days to pick my luggage up. They had informed me in the PAL airport in laoag that if in case our luggage was held back, our luggage would arrive the next day and a call would come from the Honolulu airport. I have not received a phone call for the past three days and will make a 2nd attempt to pick my luggage up today at the airport. I'm hoping someone can help us here in the Honolulu airport because this experience has been a nightmare. Advise to anyone who is flying from Laoag, Philippines to Honolulu just keep to your 2 free check-in baggage because there is a high possibility that your extra check in will be held back in Laoag and be put in this situation.
It was a short flight. But it went very well. Staff was nice and friendly.
缺點： "Other than the better seating, business class on PAL is like economy on most airlines. Lousy food, half a glass of generic wine. Screen is too far from seated position, the remote didn’t work, and it was a long stretch to use the touch screen. Seats were not that comfortable for sleeping."
優點： "The crew were attentive & accommodating."
缺點： "Food was not that good at all."
優點： "The plane was good, comfortable, service excellent! Business lounge at Singapore airport is excellent!"
優點： "Passengers and crew were all nice and accommodating. Food was great!"
缺點： "Temperature was very cold 21C but perhaps that is to inhibit spread of germs."
缺點： "Food can be way better"
缺點： "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest."
優點： "On time"
缺點： "Boarding, crew, food"
優點： "New plane and non stop from Manila"
缺點： "It was great."
優點： "crews were amazing and friendly."
缺點： "i couldn't think of anything at this time."
優點： "None at all."
缺點： "If they give you the seat assignment you pay for."
優點： "Gates was opened on time and the staffs already scanned the boarding pass while waiting for the actual boarding. This is efficient and saved time."
缺點： "Passengers were already queueing in the checkin while waiting for Oman Air to finish their checkin. This created piles of passengers waiting for the checkin counters to open."
優點： "More organized boarding via buses"
缺點： "flight was delayed by 1hr 13mins."
優點： "More organized bus boarding according to seating location"
缺點： "Flight delayed by 1hr 13mins"
優點： "It was a very good flight and on time. The food was very authentic and tasty!"
缺點： "The airport need to expand the number of runways. Always late leaving or arriving because they can't handle the traffic and especially in bad weather."
缺點： "由於 航空公司的錯誤，將行李唔知送到去邊，要滯留在機場，不單沒有提供任何協助，連問需要等多久也黑面"
優點： "Crew was very nice and helpful"
缺點： "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
優點： "Crew was great Seat could be better, recline and full bed hard to operate"
缺點： "Seat adjust buttons difficult to use"
優點： "The food was good"
缺點： "It’s such a shame that Philippine Airlines (PAL) charged extra for aisle and window seats! There was so much vacant seats during the flight. This was a deliberate way of PAL to extract more money from their passengers. In the future, my family and I will not choose PAL anymore. We felt cheated."
缺點： "seat not comfortable, tray table hard to pull out, flight delayed 2 hours, flight crew didnt have immigration card (therefore had to wait in immigration line additional 25 min)"
優點： "Crew are awsome."
缺點： "The boarding time keeps on changing."
優點： "Not much. Both flights to and from Manila were delayed. The flight out was delayed pre-boarding by about 15-min and then about 30-min in the plane on the tarmac. Leaving Manila was delayed boarding by about 1-hr and we landed about 30-min late. Philippine Airlines operation has gotten so much worse."
缺點： "Everything. From the chaos at Check-in on the Manila side from the understaffed and overwhelmed employees, to the gate control and communication with passengers at a reasonable time for the delays. Staff at MNL Terminal 2 for PA seem not to care and there seems to be no management that exists."
缺點： "Ventilation/in flight air conditioning, checkin lanes and waiting time"
優點： "Truly friendly, service minded and happy cabin crew."
缺點： "A bit messy for the boarding but partly as unruly passengers"
優點： "Yes, my first time Philippines Airlines experience was impressive"
優點： "Yes PAL FA are always excellent and the Pilot Captain n Co Pilot really made us all safe."
優點： "not much."
缺點： "lousy entertainment system, old plane, food mediocre, kept the plane freezing cold, check in process a gong show."
優點： "All good. New plane, pleasant staff, on timr"
缺點： "Extremely bad experience, the airline rejected to issue boarding pass to us without an appropiate explanation. Never take Phillipine airlines anymore"
優點： "foods and crew were very courteous"
優點： "Japan is so nice and clean. People were very helpful. Good food."
缺點： "During my Manila 8 hour layover, someone forced tonight unlock my luggage, opened some gifts inside( canned candies) envelope containing money and gifts. At this point while writing this review, im not finish unpacking and will continue to check next day to make sure im not missing anything else."
優點： "Well I found out they are not accommodating or flexible and denied my request to upgrade to business class at additional charge"
缺點： "Not much to like there"
缺點： "Unorganized for seating, they don’t prioritize family with a baby to seat together. 12:35am flight still delayed!"
優點： "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
優點： "Crews were attentive and very helpful. They were all nice and very accommodating. But please add a personal AVOD on your aircrafts. A 10 hour flight is really boring without entertainment system."
缺點： "The portion of the food was very little. And they only serve full meal once on a 10-hour flight. Snack was served 1 hour prior to arrival but was not enough as the passengers were starving already."
優點： "Up to date and WORKING entertainment system. Ample charging options. Business class seat operation a little cumbersome and complex, but fully reclining"
缺點： "Came down with flu right after flying, again! Most likely sources are passaenger poor hygiene, poor cleaning practice between flight and poor air recirculation with inadequate filtration...hope to fix those things one day"
優點： "Plane was clean"
缺點： "Not a lot of leg room. Didn't realize there was in flight entertainment until after the flight was over."
缺點： "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."
缺點： "I need more legroom."
優點： "flight, service --great"
缺點： "check in --vry problematic."
缺點： "poor food no entertainment terminal 2"
優點： "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
缺點： "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
優點： "The crew was good and spoke reasonable English."
缺點： "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
優點： "Boarding was fast even though the flight wa delayed and they allowed me to sit in a different seat since the flight wasn’t full."
缺點： "No vegetarian option. There were still sausage with my egg. No entertainment system. Not everything was translated to English so I didn’t understand what was going on."
缺點： "Didn’t receive the special meal that was ordered"
優點： "The flight crew. Excellent"
缺點： "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
優點： "The service was outstanding. They had a person waiting as we got off the first flight to guide us to the second flight. The stewardesses were attentive and outstanding. The seats were comfortable, the food and movie optons were top notch. I can't recommend business class highly enough."
缺點： "I loved everything!"
優點： "The crew was very helpful and kind despite not having much to offer the economy customers."
缺點： "There was no way to charge a phone or electronic device. I had set up my phone with hours of movies and tv shows that I could watch on the plane. I thought that this was truly unacceptable to not have the option to charge a device for a 15 hour flight. There was an in-flight entertainment system, however my sound did not work so I could not listen to anything and there was not options for english subtitles. There were also no current movies or shows available. I was very disappointed in the options for entertainment on such a long flight. I am only 5'4 and I found my knees hitting the seat in front of me when they were reclined which was a majority of the fight. It was very uncomfortable. Food and drink service was far and few between, I hate bothering them for water but there was enough available or disseminated throughout the flight. and Not sure if it was the food, the turbulence or a combination of both, but many people were nauseous and vomiting on the plane. There were not bags readily available for those people to vomit in and the back of the plane and lavatories ended up being out of service due to uncleanliness."
優點： "The price was hard to beat."
缺點： "Food was pretty grossand the website was TERRIBLE to use. To sign in to check in for the flight was absolutely impossible. I called and it kept ringing and then hanging up. Since I wasn’t able to check in I couldn’t check in till LAX and they were so rude about it. The website does not function well for English speakers."
缺點： "Crazy CZ staff at CAN airport. So much passangers squeezed in a bus from terminal to airplane (to board)"
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
缺點： "no tv/ personal entertainment. feels like a budget flight. delayed flight"
缺點： "I still don’t have my luggage and I’m coming home. Awful"
優點： "Plane is nice. Food is relatively good. Service isn't bad."
缺點： "There was a male flight attendant (I think there were 2 male flight attendants on the flight from LA to Guangzhou) and he looked really upset and angry all the time. He never smiled at customers and did not help customers with a customer servixe mindset. Other flight attendants were really nice and helpful!"
優點： "very good service both on flight and on the phone"
缺點： "the connecting flight from Guangzhou to Xiamen delayed for 2 hours, which made me waited in Guangzhou for 8+ hours."
缺點： "How the hell are you gonna charge me OVER DOUBLE the cost to switch my flight???? That's OUTRAGEOUS!!! And to have to wait up to FOUR MONTHS to get not even a 50% refund??? Ridiculous. None of their help desk lines work, and just send you to other phone numbers that don't work. Ridiculous and unprofessional!"
優點： "Crew were really nice"
缺點： "The flight was cancelled for some reason unknown, no one gave us a reason. we left 18 hours later. Lack of communication"
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "Every seat on the New 777 has a TV and the fight to/from China to/fron San Francisco included two meals and a transit hotel in China. At first we expected to be stuck in the airport for hours on end but the airline goes above and beyond to help that not happen!!!"
缺點： "People in China."
缺點： "The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo"
優點： "I like frankly low cost"
缺點： "I dont like old flight and food."
缺點： "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades!"
缺點： "the flight left 45 minutes late, food was bad"
優點： "Non stop Flight to Guangzhou,Timing of the is good you can start your work earlier."
缺點： "only they serve is chines food , They should have 2 options. they dint have any new movies"
缺點： "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
優點： "I thought that the trip was fast and everyone was efficient.I"
缺點： "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
缺點： "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
優點： "The Cabin was clean, seats were new, usb charging port was a nice touch."
缺點： "The food was really poor."
優點： "nice onboard entertainment system."
缺點： "lost my luggage ;-("
優點： "The plane was nice and the flight was smooth."
缺點： "Very limited program."
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "No priporty lane exists for check in, no priority boarding was announced, no priority tag was attached to my luggage. Seat was way better ttan Delta which I use mostly. The food was just ok."
優點： "Flights ran on time. Price was less than other airlines"
缺點： "No entertainment Chinese dishes , alternative Russian .?"
優點： "I am trying to think of something positive to say but nothing is coming to mind."
缺點： "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
優點： "* lots of leg room even in the economy seats * only 2 seats in the section beside the windows is excellent"
缺點： "* flight attendants a bit cold and business-like * no black "English" tea with milk and sugar * terrible choice of movies - English language movies were rubbish!"
優點： "The staff was very kind and professional"
缺點： "The Boarding process was not organized. A long bus ride, seemed excessive to board the plane Lack of instructions at departure after checking in and the departure counter they did not call by row numbers to Load the back of the plane first , everyone pushing and shoving. Very disorganized will Fly another carrier from past experience"
缺點： "English announcement can be improved"
優點： "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
缺點： "Food is typically not very good...pack your own!"
缺點： "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."
缺點： "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."
優點： "The flight was ok."
缺點： "The two hour delay that caused us to pay more money"
優點： "I love the vegan food that they provide me."
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish there was a bigger movie selection"
缺點： "They wouldn’t let us in the plane due to passport expiring within 6 months of travel. That should have been something you should have put out there during the booking process. We’re now not going on vacation and are having a hard time getting anything back from a trip we couldn’t take"
缺點： "Chinese airlines often require you to take a bus at boarding and then carry your suitcases up large flights of steps to enter the plane - this was the case in Xiamen. This flight often is delayed and this was the case. The food was below average. WiFi is free but it blocks google and gmail."
優點： "In time"
缺點： "Don’t let customer wait long time for gate after landing"
優點： "Attentive crews, food on board - Food on board provides couple of choices of mainly Chinese food. I don't claim it to be extraordinary but it is far better than most of food other airlines provides in the economy class."
缺點： "Lavatory needs a bit more amenities, e.g. hand soaps, etc."
優點： "great price and overall service"
優點： "I like the web that show me my travel schedules, I don’t need to look for email. But when I check in airport, they ask me flight confirmation number which I don’t know either that number doesn’t indicate. So I hope that you also include flight confirmation number too."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
優點： "The plane was very new. Good movies and tv shows."
缺點： "The pineapple went bad...and it was just served. Also a tiny pastry, it had a flavor that the nuts had been sitting for a while."
缺點： "Too many security points"
缺點： "got severe food poisoning from the airline food."
優點： "Crew's Services"
缺點： "Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor."
缺點： "the transit in Xiamen after my flight from Hong Kong it was 7 hours I have stay in xi amen. The promotion and/or advertisement saying that I have eight hotel for me to rest in Xiamen or a city tour. After I arrived there.all of those was saying nothing provided today. all I can have is leading me to a lough where just seats, tables for passenger to sit there. provided tea, water, Chinese made coke with natural temperature no ice . just sit there for 7 hours to wait for my connection flight to LAX"
缺點： "The flight left before we get there. I had to book a train ticket to my final destination because I have to be in Fuzhou that day. I was told by the airline that I would be reimbursed the air fare from Xiamen to Fuzhou."
優點： "No problems for the price"
缺點： "Ok no problems for the price"
缺點： "The flights got delayed. One of the flights got delayed without a notice in advance."
優點： "The plane was new, the plane was clean, and all the airline hostesses were not 65 years old. Oh and everyone complaining about the visa requirements for China. Bend over a take one for the team like a man just Go to a travel agent in any in China Town. $100 US will get you a bias good for 10 years and it only take a week. Otherwise fly Delta for $1200."
缺點： "Limited selection of English language movies but hey it was a China airline so no bit surprise there."
缺點： "Why is my passport number wrong?"
優點： "the order of boarding the plane"
缺點： "food was dry"
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
缺點： "u had to transfer ur luggages even though its the same airline. what a joke? u had to get through numerous security points to get through the airport what the hell?"
優點： "I liked the price of the trip and free hotel for long transit time."
缺點： "Early arrival in Xiamen (5am) nothing open and no way to exchange money for taxi or food. Eventually found ATM that solved that problem. Wasn't dressed for or expecting the cold weather. Communications were a problem."
優點： "Friendly and eager to serve crew"
缺點： "Lack of variety on food choices"
優點： "We left 13 mins late but landed 45 mins earlyearly"
缺點： "Nobody could rearrange any flights for me, zero help!"
缺點： "My keychain was ripped off from my baggage despite me hiding it. It was stolen by their baggage handler and the airline refused to admit liability and was protecting it Staff. Xiamenair is a corrupted airline which I will not take in the future!"
優點： "entertainment choices were good"
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "crew provide excellent and attentive service. food is good"
缺點： "food could be better"
優點： "Two meals plus sandwich in between were enough to keep me from getting hungry."
缺點： "Boarding line was too long. There was no grouping which means there was a bit of disorder. A check-in counter agent was super slow. Other agents had a supervisor watching over their shoulders so they were much more efficient. The flight ran out of hot tea... but got refilled later. Need more tea cuz most passengers were Chinese."
優點： "Even though the flight was short, a simple meal was served and it tasted great. It was around dinner time but I wasn't expecting a meal. The flight crew was friendly and professional also."
缺點： "The flight landed at an outlying terminal and we had to be bussed to the main terminal. Just a little inconvenience."
缺點： "They will cheat u of money. Somehow. Beware."
優點： "The food was surprisingly good. I would have expected some of it from a restaurant, not an airline. The in-seat entertainment was functional and had a lot of things to watch and games to play."
缺點： "Nothing really. We have to keep in mind that an airline can only do so much to help us get through flights that are many hours long. This Xiamen flight was about as good as I can imagine a long international flight could be."
優點： "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
缺點： "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
優點： "Crew, comfort, food, entertainment."
優點： "Crew was super friendly, professional and excellent!"
缺點： "The 10 hour layover :("
缺點： "I missed the connecting flight and was rerouted on a Nov 2, 8:35am China Southern flight from Guangzhou to Manila"
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
缺點： "The staff was rude and the flight was delayed twice."
優點： "Price, Opportunity to check out a city I never would have visited while on extended layovers"
缺點： "Lack of English or hard to understand English was a bit difficult to navigate sometimes with the airline and airports (especially I the Xiamen airport) - less of an issue for me because I'm pretty easy going and able to figure out things and plan ahead without many questions to airport or airline staff - but this could be difficult for a large amount of Non-Chinese speaking Americans with a less excited and curious outlook on travel :)"
缺點： "1) I asked for a window seat so I could see Hong Kong on the air. They put me in the row in front of the wing. No window! 2) Almost constant announcements about seatbelts and electronic devices, not loud enough to actually understand, but just loud enough be annoying. 3) Flight crew go down the aisle with the grace of drunken rugby players. On the return flight I sat on the aisle and got positively battered. I don't work for an airline but I can walk up and down the aisle without touching anyone! 4) The morning meal was a bottle of water, a bruised banana and a piece of bread with what smelled like dog food inside. Revolting. The meal on the way back was ... the same! Give me real food, a snack or nothing at all. It's only an hour flight. 5) On the return flight we sat at the gate for 40 minutes. No explanation or apology. 40 minutes late on a flight that was only an hour... 6) I had to ask for an arrival card as we descended. They could have been given out while we were sitting at the gate doing nothing for 40 minutes. 7) The only "entertainment" was about 15 minutes of commercials. My boss booked this flight for me. I will not fly with them again. They were so incompetent and overmatched, on a flight that was only an hour. I was embarrassed for them."
優點： "I liked how much space I had when I was on the plane, the meal and thw drink was good."
缺點： "There was no automatic check in online or no place to check where to flight to, for exampleT3 or T4 to the building. For foreigners, this is a big deal because I felt lost and uncomfortable. And there was not a very good reminder of the flight. The ususal reminder should be send out within 24 hours, however, it didn't show on the first trip and it popped up when return but 4 or 5 hours to the flight. This need to be changed!!!"
優點： "For as complicates as the process is, they make it very easy for you! There are representatives at every turn to make sure you get through customs and on to your next flight. I also got lucky with all 4 flights I had. I had my own row on one and never had someone next to me in the middle seat. Pretty nice for such long flights! I also kept quite entertained playing Texas Hold 'em on the entertainment system."
缺點： "Food was so-so Most flight attendants spoke English well, but not all - there was some confusion about wine vs. water."
優點： "Great service, frequent meals and beverage services. Constantly checked in with me to see if I needed anything, comfortable seats, and plenty of movies available for lengthy flights. Xiamen airlines does offer a free hotel service for people that are experiencing their 12+ hour layover, but this is always based on double occupancy and the passenger needs to pay for the taxi fair to and from."
缺點： "When flying to Xiamen, we had to have a quick layover in Shenzen for some reason, that didn't seem necessary. This airline plans on getting rid of this stop, but on top of that the layover in Xiamen is a bit excessive. Besides that, great airlines."
優點： "Crew was excellent! They were kind and respectful as well as very professional."