中華航空, 上海航空和中國東方航空都已經豁免了從上海 虹橋國際機場到台灣的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
缺點： "American airlines, No entartainment, no hi hello from the crew, no food, not even water... Funny guys, why the have flight people inside the plane :) domestic airlines are always joke compared to the world domestic or overseas...."
缺點： "Needs more variety of movies"
優點： "The cabin crew was excellent -- friendly, always helpful, energetic."
缺點： "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Japan Airlines always, always, always takes such good care of us, especially with the kids. This flight was no exception. I had forgotten to reserve a kid's meal for our kids (don't forget, parents) and they went well out of their way to make sure that the kids had food that they would like."
優點： "Everything. I always enjoy my flights with JAL."
優點： "The crews were very kind and helpful."
優點： "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
缺點： "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
優點： "The crew provided excellent service and the food is really great."
缺點： "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
優點： "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
優點： "JAL flights to LAX are always great. Good food too."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Cabin crew were very nice. Food was okay, while the legroom was good too."
缺點： "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."
優點： "Service was excellent and seats were comfortable."
優點： "Rebooked me because I went to wrong airport — thanks"
缺點： "The business meal was just okay this time. Not as good as before."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "Everything was excellent crew was very helpful"
優點： "Japan Airlines hasn’t the best customer service of any airline I have ever flown. Flight attendants aren’t very friendly and they give you a lot of food. The entertainment was great as well."
缺點： "The staff at Tokyo Narita was slow and unfriendly, which doesn’t reflect well for Japan air."
優點： "服務 電影 雪糕"
優點： "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
缺點： "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
優點： "The staff were awesome. The facilities were good."
優點： "The flight attendants were first class."
缺點： "A small snack would have been nice, even a small bag of pretzels. Anything."
缺點： "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."
優點： "Very nice airplane with new technology"
優點： "Excellent customer service"
優點： "The staff"
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
缺點： "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
優點： "Everything was perfect! Thank you for a great experience!"
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Staff- the ladies in flight were very friendly and courteous."
優點： "The flight went well and the 3 meals were interesting. The staff was professional."
缺點： "It's kinda hard to sleep. Some of the food could taste a bit fresher and less microwaved."
優點： "Airline crew was super nice and helpful, attentive, and the plane was very clean."
優點： "Everything was perfect - crew, food, service, comfort, entertainment."
優點： "Flight was very good. Entertainment and power on new Dreamliner is excellent. Food - better than the hot dog we received as a meal on the LAX-KIX flight. Still just ok overall. Seat comfort is ok but more recline - at least in premium economy."
優點： "The Japanese flight attentants were excellent. Entertainment was excellent"
缺點： "I didn't like the other asian flight attendants. They were rude. Asked for water, she said we're not serving water only juice at this time. Asked for Consume or Dashi there weren't any. asked for diet coke they ran out. very small things but weren't able to satisfy our trip back to HNL."
優點： "Finally arriving"
缺點： "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
缺點： "Free Wi-Fi would be nice"
優點： "Japan Airlines is very good. They have good service, safety, and customer care."
缺點： "Economy seats are a bit tight."
優點： "Japan Airline employees are courteous and gracious. The plane and seats were comfortable, and they offered complimentary food and movies. I would definitely fly this airlines again."
缺點： "There was nothing I didn't like about this airlines."
優點： "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
缺點： "Can't think of any"
優點： "With Japan Airlines, there is never a doubt in my mind they are going to be the best airline of choice. I was running late to my flight into Haneda to fly out to Singapore. I literally arrived to the front desk 15 minutes before the plane departed. The ladies at the front desk were very aware of my urgency and walked me threw the crew line and got me to my gate without a missed flight. I cannot thank you enough for the kind and generous work you do."
優點： "staff was pleasant, friendly and helpful."
缺點： "turbulence was awful."
優點： "Service & Food"
優點： "Good food, and entertaimet!"
缺點： "Chair is way too hard."
優點： "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
優點： "The crew was very well mannered."
缺點： "Trying to find the JAL counter at Hong Kong International Airport. There is no counter for this flight since it is run by Cathay Pacific."
優點： "Upgraded to better seating room without request!"
優點： "Cleaner and better service by flight attendant than other US flight company."
缺點： "Smells of food is strong. When I don’t have appetite and feeling sick, the smell makes me feel sick more."
缺點： "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
缺點： "Food and movie selection"
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Good but the service good but not excellent"
優點： "The crew was amazing and the seat was comfortable. Mostly, I liked the food."
優點： "Crew was very nice."
優點： "Crew is very friendly! And overall plane was clean."
缺點： "Better control of rude/upsetting passengers around."
優點： "Bigger space for legs room"
缺點： "The food"
缺點： "Plane was packed, we couldn’t get on line to check in early so ended up not sitting together"
優點： "Very comfortable Business Class seat, pretty good entertainment."
缺點： "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
缺點： "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
優點： "Late night flight, crew was good and timely"
缺點： "I got sick from the spaghetti dinner served 2 hrs before landing."
優點： "Great crew and very attentive"
優點： "Food and service always reliably good to excellent. If you're used to the North American style of "we are primarily here for your safety" service standard, then Asian airlines like EVA would be a breath of fresh air."
缺點： "Boarding time always seem to slip a few minutes lately."
缺點： "2 restroom out of order flight bound tpe."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "No way to tell them that I am vegetarian. And only if I buy tickets with their site I can get it :("
優點： "Exit row seats"
缺點： "Food was okay. Service especially drinks were sparse"
優點： "I am happy and satisfied with the service, thank you guys!"
優點： "Service was great and plates of food were delicious."
優點： "The food and service was great. Crews were friendly and very helpful. Overall the fight experience was great."
缺點： "I wish the lay over was shorter, but I guess theeess really not much that can be done in that regard."
缺點： "Delay for 1 and half hour"
優點： "The food and the service was excellent. Nice screens on all the seats with good movie, tv, and music selections. For a 16 hour flight I’d say it was a great experience."
優點： "I had to reschedule the flight from Jakarta due to airport closure in Bali. The staff were very helpful with that, especially Betty Chen, Agent code: 364. She was a great ambassador for customer service."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Crew and service were great."
缺點： "Food to asian. Entertainment limited and to asian."
缺點： "I watched same movies in trips took place in March and in October, EVA needs to update with it more frequent."
缺點： "Since I traveled with my daughter (4yo), I got to board early from LAX to TPE but my second flight from TPE to BKK, I had to wait till they called my zone seat. I was holding my daughter at that point since they took away my stroller way earlier than the boarding time. I would like to ask for the same standard of parents traveling with children who are 6 or younger to board first so they can get settle and these patents are tiring from dealing with their children during the flight. They are extra tired than regular passengers."
缺點： "Food just okay."
缺點： "crew very bad. Act like they didn,t want to be bothered. Never smiling."
優點： "Food and service was exemplary."
缺點： "Seats are smaller than US standard."
優點： "Good entertainment options"
缺點： "The man next to me took up a lot of room with his arms."
缺點： "我建議你們把所有用餐板中間的hinge tightened, 我回程坐在68D走廊位。當空姐把一杯柳橙汁端給我放在餐板上時，這杯果汁就因hinge鬆弛造成餐板傾斜而滑落。一杯果汁把我白色褲子全染黃。之後空姐有道歉並且拿一套貴賓艙的睡衣褲給我換。這件事不是空姐的錯,我没有責怪她，只想建議你們細察全艙所有的餐板。避免以後的旅客有同樣的意外發生。謝謝長榮航空給我有舒適的旅程！"
優點： "Flight attendants very nice."
缺點： "Old movies. Need more drink service on 14 hour flight."
優點： "The flight attendants were very attentive. The meals were excellent! Eva Air surpassed my expectations. I will definitely fly Eva Air again"
缺點： "The 2.5 hour flight was delayed by 2.5 hours due to F.O.D. on the tarmac. Plane had to be towered back to the terminal for refueling. Ground crew in Manila was not helpful in assisting passengers with connecting flights."
缺點： "班機delay沒通知 大陸人太吵"
優點： "I love the entertainment system. I only wish the flight was longer!"
缺點： "When the stewardesses went around to offer coffee, I would have preferred tea, but didn't have the nerve to ask for tea instead of coffee."
優點： "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
缺點： "Thank you China airlines. This is the second time I have been traveled by China airlines. Next three months I will have a trip more. Good!"
缺點： "Wish there were more English instructions spoken. It was mostly Thai and Chinese."
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "crews are helpful."
缺點： "seats are old, can be better."
優點： "Games to play behind the seats are good,,,they seats are a little tight..."
缺點： "just an ok trip"
缺點： "It was a scary flight that I couldnt even sleep! I dont feel safe flying with China Airlines! Rude staffs, planes are shaking, food was ok, no selection of drinks (only tea and water),"
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "Flight was delayed but no reason was given or announced."
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Excellent customer service"
缺點： "15-20min delay to board"
優點： "the headphone was so great that i was away from the noise, and i do had a good sleep on the plane."
缺點： "it’s a pity that i missed the hot snack of premium economy."
優點： "The movies and food"
缺點： "I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much."
缺點： "Smell was so bad during flight"
優點： "Crew was nice. We would have missed a connecting flight, but the airline arranged for late arrivals. The only thing was they didn’t tell us this and we ran to the gate anyway. Entertainment was free and had a fair selection."
缺點： "The only thing, was the seats are too small. For a long international flight like this it’s tough sitting in that middle seat."
優點： "The flight from vancouver to taipei was great. The plane is top notch. Free food and drink. It's great. Seats are comfy and very roomy"
缺點： "The flight from taipei to bali was terrible. I had to switch seats because I was too tall for the window seat. Theres no leg room and the seats are very narrow. I am not a huge guy, 6'3" and 235lbs very uncomfortable. Also the TV only worked half the time"
優點： "Very clean and on time"
缺點： "Legroom was tight. Much less than the sfo/Tiapie leg"
優點： "The plane was late coming in but the staff only detained us 30 minutes which we made up flying to Sfo"
缺點： "Rather cramped quarters for such a long flight."
優點： "Flight crew, food very tasty and good portion size, good selection of entertainment, bathrooms clean and well maintained."
缺點： "A little bigger seat and a bit more leg room would be nice."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "I like the boarding because they went by zone. I also like the food and drink that was provided."
缺點： "I didn't like the restroom it was too small to go number 2 in."
優點： "Staff, food, and entertainment."
優點： "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
缺點： "Delayed for 24 hours with no compensation, please advise where I can file a complaint."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "The airline crew was very professional and friendly"
缺點： "The boarding can be confusing as an economy passenger it’s a free for all when they call for your section"
優點： "Boarding commenced at or very near to the established time. Fast and fairly efficient. Meal selection was good and food tasted very good. Only the bread was a bit crusty on the bottom."
缺點： "It would be nice if the Long-Haul flights had a better selection and more recent episodes of "The Big Bang Theory!" I'm tired of watching the same three old episodes."
優點： "It was a great flight There staff were great, even fed us on a 80 minute flight"
優點： "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
缺點： "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
優點： "what else can I ask for , fast boarding good service"
優點： "The crew at ticket counter and in-flight were amazing. So polite and did all they could to make my experience enjoyable. Loved that even though I was not first class, the flight attendants offered to hang my suit up in the closet."
缺點： "Even though it was no big deal, would have loved a usb charging outlet."
缺點： "The flight attendants were not friendly."
優點： "The space between seats was spacious and the internet was available in my flight"
缺點： "The food was bad and the staff was not serving the beverage until my food was almost at the end"
缺點： "Curry chicken noodles"
優點： "Affordable efficient"
缺點： "Food just so so"
優點： "Aircraft wasn't crowded and the staff were great"
缺點： "Shouldn’t have babies or small kids in the business class"
優點： "There was a good amount of leg room for an economy seat"
缺點： "I wish it had more movie options"
優點： "The crew are amazing"
優點： "Crew was very good and professional, yes the seats were comfortable"
缺點： "I think the Xiamen knows how to run an airline."
優點： "Crew was nice"
缺點： "It was extremely loud the entire trip and after traveling for more than 24 hours beforehand, it was an extremely uncomfortable trip."
缺點： "Hope to keep departure on time !!!!!!"
優點： "The crew attention to the customer is top notch. I traveled with China Southern, Delta and Virgin Atlantic but by far Xiamen Air out performed them all."
缺點： "The occasion freezing of the entertainment system must be addressed. I did inform the crew and they did try their best to resolve the issue without success."
優點： "The crew was great, and seat was comfy compare to other European airlines seats"
缺點： "Less salt in the food would’ve been better"
優點： "The Xiamen reps at the SGN airport was insensitive and arrogant. We were not able to board because of a misunderstanding on the China visa-free program. I still fully believe they are wrong. I had to book 2 new one way tickets with China Southern and wait all day at the airport."
缺點： "Helpful, courteous, and well-informed Xiamen representatives."
優點： "crew is ok though not much speaking english"
缺點： "no other comment"
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, free beer and wine. Great ticket price!"
缺點： "The cabin crew did not really understand english. When I asked something, it was clear that they didn't understand. I had to claim my checked bag and recheck it at every flight segment. No ability to select seats unless it was more than 72 hours before departure."
優點： "Great airplane (787 Dreamliner), comfortable seats, lots of meals, no charge for beer & wine"
缺點： "IMO, the flight attendants should understand better english. It was clear they didn't understand much. I had to claim checked bags and recheck every flight segment. No abilty to reserve seats unless it was more than 72 hours before departing!"
優點： "Just good overall. Beats any American carrier (which is not saying too much!)."
缺點： "Was late. But they were very apologetic (not their fault). Seattle port entry is HORRIBLE. I thought China was bad!"
優點： "You give me the suck time form shenyang to Fuzhou . I have to pick up all my stuff and chinking all the stuff to shenyang form Fuzhou . And just a 40 minute how I make it ? And I miss my fly to Fuzhou . I have to buy 2 new tickets form shenyang to Fuzhou ! $400 .. I feel so bad very bad .."
缺點： "How you guys gonna do for it ?"
優點： "Getting off of the plane"
缺點： "This was a discount garbage carrier. I have ridden on cargo boats off the coast of Nicaragua that I would recommend before Xiamen. They don’t give you your connecting boarding pass when you leave the country. You have to go through China’s bullshit customs service three times just to get to your next flight. Chinese customs is like a bowl full of retarted fish smelling their own farts. Six people doing nothing while one blithering idiot Stubles through paperwork."
缺點： "I didn’t realize that Chinese transit visa is needed to transfer at Xiamen airport. When I bought the tickets, I wasn’t notified nor advised to get the Chinese visa. The Xiamen rep at Lax didn’t let me board first and I explained and they gave me the visa waiver paperwork. It was so much of hassle. I’ve laid over many Chinese cities via different airlines and never had any problems. Will not fly again on Xiamen!!"
缺點： "Nothing. I was sent to two long layovers in China and was told they were too long for them to take me without a visa for China. I was not told I needed one for any layover. I had to purchase a ticket on another site to get home or be stranded in Manila. Kayak doesn't have a customer service number to fix this."
優點： "Flew business class. Cabin crew was some of the most attentive I have experienced. Food was very good and nicely presented. Pillows could be better, but had two. Same with blankets. One thick and puffy, the other lighter. Nice for temperature regulation."
缺點： "First leg lax - Tao delayed almost 3 hours. Fortunately the 2nd leg was delayed 1.5 hours. 3rd leg on this itinerary was also delayed, I could have made the flight, but they gave my seat away. It was a bit of a Charlie Foxtrot rearranging flights and overnighting Hotel. 2.5 hours. A supervisor was needed to sort it all out. We will see if the above was bad circumstances or not. I run the same itinerary in reverse on the way home in a week."
缺點： "Why is my passport number wrong?"
缺點： "We meet different problem in this flight. First, the boarding start late and we arrive late more than one hour. They could organize the entrance with range of number. The food was ok, but the beverage is poor, just half glass of wine or juice. no more. one small bottle should be normal fro lunch or dinner."
缺點： "Airplane was loud not with crying babies but passengers yelling over one another. Food was mediocre, and plane had no entertainment consoles."
優點： "New and very clean airplane. Appears to be an inch or two more room between the seats on the 787 to and from China. Good boarding procedure."
缺點： "The actual flights were ok. The experience at the airports was the reason for the below average rating. They are not set up to handle transit passengers. The signage in English is poor or nonexistant. The overall level of English for the airport staff is very poor. One goes upstsirs/downstairs nunerous times. Because the second portion of WF858 is domestic flight, the passenger needs to exit the terminal and re-enter as an international passenger. Numerous security and passport lines. I found the movie selection to be poor with few non-violent movies available. Will not fly this route again."
優點： "Plane was new and clean. Flight crew was very friendly. Liked the mood lighting during the flight. Good selection of films to watch during the long flight."
缺點： "The food was okay but they ran out of selection a couple of times so I had no choice what to eat. But that’s it nothing else I didn’t like. Really good airline."
優點： "Clean plane. Left on time. A little more seat room than many other carriers."
缺點： "Poor selection of movies. Want more light comedy"
優點： "Nothing. never boarded. Took the train instead."
缺點： "1 hour connection. I missed my flight because the flight out of LAX got delayed."
優點： "Very good service. I have a bad knee and they did a good job of helping. Long layover is ok, they offer free hotel. Side benefit you can be a tourist for a short time."
缺點： "Lounge could be improved. Does not compare to other Airlines Lounges."
優點： "1. Friendly crew and attention 2. Affordable direct flight from LAX to XMN 3. Good timing"
缺點： "1. Seat cushion is too thin, resulting in painful butt after 12-14 hrs flight 2. The in-seat screen doesn't tilt, thus when front passenger reclined seat, the screen is right in front of your face (less than 5-inches). You need to crank your neck down to watch any programming which results in neck pain 3. Entertainment and food have much room to improve"
缺點： "I was very sick and contagious and asked for a single person hotel room for the night before a connecting flight. It was not accommodated. It would have cost extra 100-200 yuan. Then when we asked for the shuttle to the hotel, the security at the departures level meant we could not exit and be picked up. No one could arrange pick up at arrivals. Instead we paid for a taxi ourselves. Poor service and coordination, especially considering I could barely talk and just badly needed a rest."
優點： "Price and flight were great. Communicating was small problem. 5 am arrival nothing open so couldn't change money for food, taxi etc. Finally found an ATM that worked. People used their cell phones to try and communicate."
缺點： "Some obstacles with early morning arrival and communications"
優點： "The flight crew was kind..really hard working.."
缺點： "I was not informed before hand I needed a visa to enter China..Xiamen international airport does not have transit lounge...so leaving on the 6 December from Lax to Xiamen ..I was denied to fly Xiamen so they scrambled last minute an put me on China southern airlines...upon return from Singapore I had to pay for Chinese visa since I was to return through Xiamen...it was a nightmare"
缺點： "Nobody could rearrange any flights for me, zero help!"
缺點： "They cancelled my ticket I had to purchase my ticket again"
優點： "food is great"
缺點： "check in time is too long (about 1 hour)"
優點： "Seat were comfortable , staff friendly"
缺點： "The long layover"
優點： "Nice new plane, efficient crew, lots of food ... if a bit bland. Airline provided a free hotel in Ciamen for the overnight."
缺點： "Terrible paper shuffle in Shenzhen getting a require temporary visa, because the leg from Shenzhen to Xiamen was domestic. 2 hours or paper shuffle during which they took away our passports, with no guidance in English about what the heck was happening"
缺點： "The front dest and customes have horrible attitude! They will ingore you."
優點： "All announcements in Chinese and English. They keep feeding you."
缺點： "Lots of checkpoints but hey. Why complain about them trying to keep us safe."
優點： "I was forced to buy a new ticket home, which made me discover how wonderful Japan Airlines is..."
缺點： "How are these people still in business? The only people answering customer service hotlines were from the main HQ who only spoke Chinese and would immediately transfer callers to a line for “forgeiners” which would just ring awhile and then disconnect. Same thing happened for at least 10 different people stranded by cancelled flights, even had people trying to call for me from the US. A travel agency was able to switch my friends flights, only to be blocked at his gate by an uninformed Xiamen agent saying he needed a visa for his layover in China, ultimately forcing him to buy a whole new ticket. Xiamen never answered, reimbursed, or recitified any of this. On the flight there, flight attendants had attitudes and SMOKED IN AIRPLANE, it STANK like an ashtray!!! And the food was the worst I ever encountered."
優點： "The food was good and staff was friendly"
缺點： "The flight was delayed due to air traffic control. Subsequently I missed my connecting flight -- Xiamen to Manila that evening and had to spend another night in China. Next flight out of Xiamen was 6pm, Nov 2. Xiamen ground staff was very helpful in booking me the option to fly China Southern to Guangzhou the night of Nov 1, stay for free in a hotel, and then take the 0835 morning China Southern flight from Guangzhou to Manila. It was difficult to identify the right people to speak with and get clear assistance and direction in both Xiamen and Guangzhou."
優點： "Gave me a free hotel when I was transferring in Fuzhou. All I had to pay was the taxi fare of 20kuai. The staff are extremely nice and the food from JFK to FOC was excellent. 2 full meals and a sandwich left me pretty full."
缺點： "It is difficult to get in touch with the English Customer service."
優點： "Crew and staff are professional and worked well together, fairly efficient"
缺點： "Upon landing, there was a problem with airport customs and immigration which prevented the passengers from leaving the plane. Crew needs to be more proactive with (1) passengers getting up too early and blocking the aisle out of turn. An elder woman was trying to get her bags and exit her row and passengers from behind were not letting her collect and exit. I stopped the rude people from the back who were getting off out of turn. Instructions need to be issued, let people get off the plane in orderly fashion. and (2) crew did not inform passengers what was happening with immigration and customs holdings things up until I hit the service button a few times. Tell the passengers what is going on rather than allow tempers to heat up"
優點： "Crew was excellent"
優點： "Crew was friendly."
缺點： "couldn't book through from Shenzhen yp Guilin. Had to check-in again at Fuzhou and go through security again."
優點： "International carriers kick butt on US domestic carriers. As a A+ SWA traveler, I know my 787s like the back of my hand. Xiamen had a Business class section (small & unfortunately: untested by me). Economy was as expected but imagine getting a Bao (chicken) & packaged fruit, pastries, pickled cucumbers. Hey, beats a pack of peanuts. You could also get a white or red wine (didn't try them) - all for the price of admission. Take that UA, Delta, & AA! Why can't foreign carriers bring their game to the US routes and really give some competition!"
缺點： "No entertainment (there was some fold down screens playing some ads) but the volume was so low that nobody paid any attention to it. At least someone can read a sentence in English (and there were pre-recorded anouncements)."
優點： "Excellent, friendly service on a terrific plane. More leg room than the average (American) airline for a long flight. Had to call Customer Service. They were as helpful as they could be."
缺點： "There was no computer check-in even for people with no bags to check. Long wait on line to check-in. Probably could use more staff at airport. TSA wait that night was also very long. Not Xiamen's fault of course."
優點： "Overall Ok"
缺點： "They stole my laptop on board, and they cannot secure the thief even though we know who it was My bike bag was broken"
優點： "GOOD Service, Great Priceing!!!"
缺點： "Experienced no issues, overall good experience."
缺點： "Can make the food and tea more hot ? Shanghai to Hong Kong meal is goood"
優點： "Smooth take off and duration in air, and the most seamless landing I have ever experience."
缺點： "Have sufficient blanks and headsets. I had head set but there were not compatible with port."
優點： "הצוות היה מאוד נחמד. האוכל היה בינוני וכך גם איכות הסרטים."
缺點： "אינטרנט אלחוטי חינם. לעדכן באופן ברור שהצ׳ק נסגר מוקדם (כשעה ומשהו לפני המראה) עקב המרחק הגדול בשדה. כמעט פספסתי את הטיסה."
優點： "Good fly. Friendly crew"
缺點： "Late depart. Food was not what expected"
優點： "The crew on board was friendly and the trip was smooth."
缺點： "I boarded from the Hongqiao Airport in Shanghai. I was having trouble scanning my passport at the self check in kiosk. I asked one of the nearby China Eastern staff for help and she was very unwilling to help. Eventually, she just told me, very shortly, I was in the wrong place and walked away to continue chatting with her coworkers. It was very rude and unprofessional. However, when I went to the CE help desk the staff member was very helpful and let me know I was in the wrong terminal."
優點： "On time boarding. No delays. Crew did their best to help everyone."
缺點： "Cattle boarding at PVG was less than ideal. Long wait time between flights. Equipment not as comfortable, but thankfully is was a relatively short flight. No choice of entertainment options and cabin lights were on for the duration of the second flight. Cold meal was okay on second flight from PVG to BKK, could have been better."
優點： "The flights were on time and the staff were very helpful with everyone’s needs."
優點： "Price and crew were great"
缺點： "Boarding process, choice of movies, leg room"
優點： "Attention to detail was great ! My friend is vegan and he me sooner ahead of time He alway gat his dish on time !"
缺點： "I personally like to which movies and that’s what I did But the selección was kid a poor!!"
優點： "Though it's delayed, but boarding was efficient."
缺點： "Food was a bit nah. And no IFE on this A330."
缺點： "The whole experience with China eastern airlines. Will never book afain"
優點： "Flew business class on their 777's to and from LAX/Shanghai. Unbeatable service at LAX where the gate agent escorted us through security onto the plane and on the ground in Shanghai and Beijing where ground personnel were on hand to help you make your connections. Great service in both economy and business class. (Domestic economy-full hot meal service with choice of entree!!) China Eastern will be my choice for travel to China."
優點： "Flight attendants."
缺點： "Late departure and very late arrival in Beijing. Damaged checked-in luggage."
缺點： "I was unable to board because my middle name was incorrect. They could not make the correction. I was forced to buy another ticket and forfeit my previously booked ticket. I am furious."
優點： "Good movies, food excellent, service great"
優點： "The crew was good - very attentive. The plane itself was a nice new 737 - very clean."
缺點： "The business class lounge was not good. All they served was warm soft drinks and beer. Waited on the business class van for 30 minutes while everyone else went to board the plane which I found odd. Chengdu airport has 175 gates yet we still have to get on a van and board the plane on the tarmac which is odd. No wine in business class which I thought was odd too. Food wasn't god, but I am used to that."
優點： "Lounge was very nice and the staff at the gate was great."
缺點： "Flying business and Immediately on board was asked for my menu choice for dinner. Flight departure was 830am! Language capabilities of the cabin crew seemed more like a Chinese domestic flight rather than an international one."
優點： "Your food especially rice with ocra( what a combination ) that was great"
缺點： "I did not like your language chew mew"
優點： "The flight was on time. The boarding process is quite efficient."
缺點： "My seat had a hole in it and a plastic part of the mechanics was protruding out sticking me in the leg the entire time. The food was not good. Wish they would start letting you use your cell phone in "airplane mode" on the flight."
優點： "Food was decent, blanket/pillow"
缺點： "Seats were tiny and older (no adjustable headrest), no personal TV, food was just ok, had to fight thru crowd to to my seat. No order."
優點： "Didn't fly to Sydney actually, we missed our connecting flight to Sydney and thought all was lost. Until the travel desk woman for Shanghai and China Eastern came to our aid! It was a lost cause, but 3 1/2 hrs after landing we found ourselves with a new and quicker way actually, to Melbourne and then to our destination of Christchurch! I wished I knew the woman's name at the desk, she was patient and looked for every way to help us, even with a language barrier present. Thank you again."
缺點： "Nothing nothinf"
缺點： "The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on."
優點： "Good leg room and a comfortable seat. Attentive staff."
缺點： "Did not have individusl entettainment consoles so for 12.5 hours watched looped cat videos, Chinese drama trailers and whete the plane was on a group overhead screen. Now the poor translations did make that fun for the first hour...but the situation became extremely boring for the remainder of the trip....so bring your own entertainment!"
缺點： "I have reserved the seats, but at check in desk, there was no information about it. I don't know what happened to my reservation."
優點： "The cabin crew were all very attentive. You just rang the call button and they came quickly."
缺點： "The food served was not that appetizing. I realize it is airline food, but not enough to fill you up. The deserts were not that tasty. The crew served soft drinks with no ice and give .you only 1/2 a glass full. Should give you a full can because you get thirsty quickly."
優點： "The flight overall was good. The attendants were really friendly and helpful. The food was also good-even smoked salmon! Which was my favorite. There's also free wifi on board, which is helpful"
缺點： "The shanghai airport was horrendous. Everybody at the info counter that I've spoken to was rude to some extend. And I couldn't get internet despite asking various info desk people. Worst experience ever."
優點： "Great selection of entertainment. Lots of good movies to watch. Seats were pretty comfy."
缺點： "Phone must be turned off for the entire duration of the flight. Entertainment system had a lot of technical issues"
優點： "I like that the crews are patient"
缺點： "The food is too salty and seat is too small."
優點： "On time departure"
優點： "Crew were very friendly and efficient. Flight was quick."
缺點： "Delayed on the ground at Shanghai airport. Only got 1 small packet of peanuts to eat so I was really hungry. So maybe give a roll or something a bit more substantial."
優點： "Plane was clean and fresh. Crew was professional and courteous."
缺點： "Both legs of our round trip were several hours late and updates were nonexistent. Missed most of our appointment because of late arrival, then got home after midnight exhausted because of second late flight. Airline is OK - just don't be in a rush."
優點： "Cheap, economical option. Swift processes."
缺點： "I was carrying a bottle of water which I had filled at water dispenser at the airport for the purpose of taking my medicines during the long flight. At boarding time one of the staff did not allow me to take the water bottle with me inside the plane."
優點： "Getting out of Shanghai, after having to pay for flights, we had already paid for"
缺點： "We have no idea how to get a refund on our two paid for fist/business class tickets??? Help!!!"
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "SO HAPPY IM BACK HOME AND THANKS TO KAYAK FPR BEST PRICES"
優點： "The food was pretty good. Except for one flight that served a sandwich filled with mayonnaise. The take off and landing from SF to Shanghai was pretty good. I couldn't feel them, so the pilot was excellent."
缺點： "Nobody there speaks ENGLISH! It was so bad! And staffs would try to ignore you since they couldn't speak English. I don't know how I got through this flight. But I would not recommend for anyone who has never flown with this airline, and does not speak Chinese. Also, I was constipated when I got to my second flight change bc of the little water that was provided on the plane."
優點： "Got an upgrade to a business class. Very attentive staff."
優點： "Great crew. Meals & ice cream on board. English language newspaper was a nice option."
缺點： "Small seats for Americans (we are larger & wider than Asians, in general terms). No TV's on board."
缺點： "The flight got canceled without advance notice and was aware about it when we checking in at the airport."
優點： "The Nanchang ground staff probably shouldn't have boarded us, as we sat on the plane beside the gate for 4 hours before getting the clearance to taxi and take off for Shanghai. Understandably, a number of passengers were stressed by this situation, but the flight crew really handled the stressful situation well and tried their best to communicate with everyone."
缺點： "The two B movies that were played for our 'entertainment' during the wait were awful!"
缺點： "The ticketing staff in Shanghai were very unhelpful in providing any courteous upgrade or voucher for our delayed flight and poor hotel accommodations. They also failed to inform the plane staff of my vegetarian request. The plane staff tried to accommodate by offering their own meals to me, or side dishes from the meat meals."
缺點： "Bad Seat Pitch"
缺點： "The flight goes up and down. Didn't feel safe"
豁免更改費用。 搜尋上海 虹橋國際機場出發的彈性機票