中華航空, 長榮航空和中國東方航空都已經豁免了從上海 浦東國際機場到台北市的機票更改或取消手續費。請在他們的預訂網站上再次確認相關條款與政策。
缺點： "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
優點： "Yes the airline co-operating so nice and staff were helpful. The seat was so comfortable."
優點： "Everything was amazing! Crew was helpful, thoughtful and kind."
缺點： "Nothing. It was great. Strongly recommend."
缺點： "The Entertainment screen could have been larger."
優點： "Professional and friendly crew"
缺點： "Food quality from Jakarta is bad"
優點： "Crew was professional and friendly"
缺點： "Continuous improvement"
缺點： "Movie selection"
優點： "great food, staff and service. I like it when i can brush my teeth on a over night flight with disposable tooth brush and tooth paste."
缺點： "Flight delay communication could be better. There were some major confusions between the gates on where my flight was going to land and departure until it was finally announced that flight was delayed."
優點： "The crews were very kind and helpful."
優點： "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
缺點： "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
優點： "Everything was great"
缺點： "Lower the price"
缺點： "More movie selections"
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "Sturdest were very kind"
缺點： "There was 2 choices for food either pork or chicken But when I asked for chicken they told us no more chicken Then they took the pork from the tray and I had to eat the rest without the main course. Also all the seats were taken by the people who bought the tickets directly from JAL,but there was few seats left all in the middle for people who purchase tickets from travel agents."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The staff were fantastic nothing was too much trouble and great fun attitudes."
缺點： "No entertainment systems."
優點： "The level of care and attention that was given to my comfort during the flight was extraordinary. Also the economy was much better than any economy i've ever come to expect from other airlines."
缺點： "The boarding I didn't know at first where to go to get to the gate. Having to exit and then re-enter the airport was a pain and further complicated my boarding. But that was not JAL's fault and is on SFO."
優點： "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"
優點： "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"
優點： "everything went well. food and service was great."
缺點： "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
優點： "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
缺點： "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
優點： "服務 電影 雪糕"
優點： "JAL is great!"
優點： "The drink which call Kiwi which taste was so nice."
優點： "Service was excellent!"
缺點： "It was a great flight!"
優點： "Fast Service , cheerful Members , and positive Vibes all the time."
優點： "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
優點： "They give a lot of food and the 12 hour flight was comfortable"
缺點： "Limited selection for entertainment"
優點： "Great tasting food, and nearly constant beverage service."
優點： "Food is better than most other airlines. Seamless check in and boarding"
缺點： "Seating space is quite cramped"
優點： "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
缺點： "Missing my last fight straight home because of very slow US Customs...)0"
優點： "Very comfortable plane, even full. Polite crew."
優點： "The staff"
優點： "I liked the entertainment on board."
優點： "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
優點： "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
優點： "Once again the service from the flight attendants was perfect."
優點： "I hope to always find the great deals I have with Japan Airlines and continue with a smooth traveling experience as this one!"
優點： "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
優點： "service is great!"
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "Good staff service and friendly people. The food was good. The flight was on time."
缺點： "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
優點： "Very good"
缺點： "Requested Vegetarian Meals. Didn't get them"
優點： "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
缺點： "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
優點： "The staff took pride in providing excellent service from check in till landing."
缺點： "Still paying for wifi in 2016"
優點： "The food was good, which I didn't expect. The crew was kind."
優點： "great service"
缺點： "difficulty in figuring out how to use the controls on the entertainment remote"
優點： "Nice flight with good crew service."
優點： "food and service"
缺點： "Ensuring passengers left room for everyone's bags. There was a man who put many items up above leaving me no room for my bag in the bins >:("
優點： "They were helpful"
優點： "Boarding on time and the flight arrived earlier than schedule."
缺點： "It was lovely to have a meal but there was no beverage service. Not even water. It may have been because of the strike."
缺點： "Snack wasn’t offered even though it was on the menu"
缺點： "Food needs to be improved. Other than that excellent travel experience."
優點： "Seat is very comfortable..."
優點： "My trip to Houston to Manila on December 27,2018 is very inconvenient You have to wait in line to used the toilet becouse Two toilet is out of order . Again very inconvenient flight BR51 toilet between economy plus and economy two toilet is out off order"
缺點： "Make sure that all the toilet in every flight is in order or working condition so that we don't have to wait in line just to used it . It is not acceptable if two toilet is out of order."
優點： "How much are you going to pay me?"
缺點： "F seriously my time is valuable"
缺點： "No comment"
優點： "Very confortable full flat seat (surprising on a short flight), very good food. Excellent service"
缺點： "Comfort, I need to get to where I can fly first class"
優點： "Very friendly and attentive flight attendants, they made the 12.5 hour flight very enjoyable. Good selection of in flight movies as well."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
缺點： "I was a bit surprised about their carry-on bag weight limit- a mere 7 kilos?"
缺點： "Seat width"
優點： "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
優點： "Cute and friendly flight attendants. Food was very tasty. Seat were amazingly comfy - no probs with sore bottom. Cabin area clean. Check-in was very easy."
缺點： "Think seats maybe 1-2" (2.5-5cm) closer than Asiana - knees hitting seat in front and if person leaned seat back, it would hurt."
優點： "Departure time"
缺點： "Meal was not good at all."
缺點： "Flight is delay，take a long line for transfer, it makes me dizzy，got bad mood"
缺點： "Delay for 1 and half hour"
缺點： "Food was not really appetizing."
優點： "Great seats!"
優點： "Everything is perfect"
優點： "Fast and friendly service of the flight crew, The captain keeping us informated of turbulents and flight arrival time."
缺點： "Hard to sleep on international flights , especially when they last more then 8 hrs. I like that they are early morning flights . Not sure how to battle jet lag after a long flight. If Eva air could make a video / on board flight video on how to battle jet lag ."
優點： "Flights with EVA are typically very good. A fine airline."
缺點： "I had a layover in Taipei of 1:20. But the boarding from Hong Kong was 1:30 late. So I missed my connection in Taipei to Chicago and also another flight on American Airlines from Chicago to my home."
缺點： "A boarding pass ahd to be printed at the airport"
優點： "EVA Airlines was a wonderful experience from the beginning all the way to the end. From checking in to receive boarding passes, boarding, stewardess, the food, everything was wonderful. They were always pleasant and had a smile on their face. When my trip was changed by the website (vayama) to fly back to the states, EVA Airlines went above and beyond to make sure I was taken care, placed on another flight, and made it home to get to work the next day. They didn’t have to take care of me, but the did and the professionalism is amazing! I’m very pleased with this airline and will fly with them again!"
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Seat is reasonably comfortable in Eco Plus"
缺點： "Flight departed 30 minutes late, gate in SFO was a mad house with no practical lounge options for *G (must use UA Club in T3 which is a 10-15 minute walk). Please also give more than a thimble of water / beverages - serving sizes are tiny compared to US airlines."
優點： "My surprise business class hello kitty class"
缺點： "That my flight wasn’t longer lol"
優點： "Service is excellent, re entry to custom was outstanding, was help when ITold the lady my flight boarding time is within next 30 mons"
優點： "Clean and efficient. Catered to our needs. Definitely would travel them again."
優點： "Good.service n clean. staffs are helpful.Will recommend to friends"
缺點： "On my flight they are few crying babies could' not relax.Babies take turn to cry."
優點： "I like everything nice servuce"
優點： "Very impressed with the plane amenities and features. Delighted with the warmth hospitality of the crew."
優點： "Organized and timely boarding . Agents pleasant and smiling"
優點： "Staffs are all very polite and well mannered"
優點： "Premium economy that is the best we’ve had . Better amenities, food, service than any other airline we’ve tried"
優點： "Comfortable premium economy seat. Nice crew."
缺點： "Vegetarian meals were repetitive and pretty boring and devoid of any source of protein."
缺點： "Good everything"
優點： "Entertainment, crew and food"
缺點： "Seat space"
優點： "Friendly and smiling"
缺點： "No fruits after service for dinner"
優點： "Nice flight, nice crew, night food and nice on board equipment."
缺點： "No air bridge from Gate 213, It takes transfer bus to Gate 554. It is uncomfort under such hot and humid weather condition."
缺點： "食物沒有很美味，希望可以改善 !"
缺點： "耳機很不舒服 餐點"
缺點： "航班太少. 可以增加多ㄧ點航班"
優點： "The crew was so attentive and hospitable"
缺點： "Not enough let room, I’m 5.9 and it was uncomfortable for me."
優點： "Crew was great."
缺點： "Boarded an hour late."
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Service was very good"
缺點： "Chairs in business class in A 330 were not too good in my view"
優點： "The airplane was new and clean."
缺點： "Flight was delay"
優點： "Quick easy boarding"
缺點： "- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
缺點： "I had a bad flight, we had 16 hrs delay because technical breakdown. I can understand it, but everybody on the flight were really upset with china airline attitude. All passengers must sit on the plane for 3 hours before we went out of the plane, at that time the flight attendants and crew leave without an explanation, We didnt know what happnened!!!!! And during 16 hrs delay in Sanfransico Airport, we didnt have hotel for rest, we really tired without sleep. I dont know how to explain my thinking about chine airline attitiude, really upset with their way about problem solving. I just can say that i will never flight with china airline again in the future..."
優點： "Love the airline and how they treat their guests"
缺點： "They movies on demand kept skipping in voice....but love the selection of movies"
優點： "Great onboard staff. Very clean and efficient."
缺點： "Flight was slightly delayed. Lots of confusion and no information in English. Competing with two other big flights at same gate for Madrid and Rome. Wasn't sure whether I was supposed to be boarding."
優點： "I was surprised that they provided meal for less than 1.5 hour flight. The fare was very affordable for only a few extra hours waiting in Taipei. Very happy with their service. I will definitely use China Airlines again."
缺點： "Nothing I didn't like."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "The flight was at the end of Thanksgiving weekend and was completely full, but the check-in, boarding, and in-flight service were all efficient and attentive. Food was pretty good, and the economy fares were very competitive. First time on CA, and would definitely use them again."
缺點： "One rude gate agent at SFO named Lisa."
優點： "I didn't feel crammed."
缺點： "Food was not great. No diet soft drinks."
優點： "Staff is friendly and accommodating"
缺點： "The cleanliness of the plane"
優點： "Everything is good & went fine!"
優點： "Friendly and efficient crew"
缺點： "The food in economy was not very good. A few pieces of fatty pork over rice."
優點： "Lovely gracious Staff."
缺點： "One negative employee. Not so comfortable seat on new plane."
優點： "It was very organized ."
缺點： "Nothing ."
優點： "Restrooms were clean. Had 2 empty seats beside me - excellent"
缺點： "Earphones were bad bcoz no sound could be heard. Stewardesses were too busy or could not understand english"
優點： "Boarding was disorganized"
優點： "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
優點： "Friendly staffs, decent leg room, boarding process was smooth"
缺點： "A little limited on movie selections & food was ok"
缺點： "Flight was delayed"
缺點： "Flights were delayed taking off from LAX and Taipei."
優點： "The airplane was new. Nice seats and nice video system. The flight crew were very nice, professional and quite beautiful. My companion was late to board but the airline waited for him. Veryu impressive!"
缺點： "The food was typical airline food which is not very good."
缺點： "On time!"
優點： "I arrived at my destination."
缺點： "The food was not very good. Amenities such as toothbrush or mouthwash should be available on long haul flights."
優點： "I liked that the crew were very attentive and smiling."
缺點： "The flight was bad because of the passengers who had no sense of personal space."
優點： "Helpful friendly staff serving on a clean, modern plane, with meal service on even two hour (international) flight. Great value."
缺點： "Most flight attendants have only limited English ability, but it’s enough for basic communication. Very friendly and helpful in Chinese though!"
優點： "The crews treated me with respect and the seat was okay being for economic seat."
缺點： "It’s my first time flying with China Southern. I have no comparison at this time."
優點： "The food was excellent for airline food. The crew were very nice."
缺點： "I couldn't get the wifi at Beijing Capital Airport to work with my American computer no matter what I did..."
優點： "Crew was great with service even though they must have been super tired from the flight."
缺點： "More leg-room and space to stretch."
優點： "One person went out of his was to get me an emergency exit row seat. I was not able to pre-select a seat when buying my ticket. When I phoned and spike to someone, I got a vague response."
缺點： "The selection of in-flight movies was poor. My individual entertainment equipment was faulty. The crew was not helpful in fixing this. The dinner meal was heavy on the grease but snack sandwiches delicious. The cabin crew was not very attentive."
優點： "The crew was good and spoke reasonable English."
缺點： "We boarded the plane on time and left the gate then waited for 40 minutes after the scheduled departure time to take off. There were no individual entertainment screens."
優點： "Crew was communicative. Great entertainment selection"
缺點： "WiFi didn’t work but it was told it may not"
優點： "fast boarding time Premium Economy"
缺點： "entertainment system keeps crashing even after hard reset, Premium Economy class seat limited space not worth that upgrade. They're switch back to Boeing 777-ER from the new Boeing 787."
優點： "They assigned me the last seat abutting the bathroom in the back of the plane. It was the smallest seat with zero leg room. The seat itself had zero cushion. And because the back of the seat is against the wall of the bathroom it could not be leaned back either. The entertainment screen is so close to my face I could not look at it directly. I was probably the only Black guy in there. I wonder how they found me that seat. It was a Nonstop flight, I will fly China Southern every chance I get because I just want to get from point A to point B. But, I'll be asking more questions about my seat assignment before accepting it."
缺點： "I wasn't on it"
優點： "The flight crew. Excellent"
缺點： "Both ways through Guangzhou my flight was changed proving tricky without any Mandarin skills."
優點： "Fav in crew inattentive/ and reluctant to enforce any airline guidelines"
優點： "Food, entertainment, solid"
缺點： "Flight got rerouted to Chicago because of snow. Airline abandoned us for almost 10 hours. No one knew where to go, what to do. That part was horrible after a 15 hour flight."
優點： "Was ok overall."
缺點： "Harbin airport is not efficient. Gate goes out to the cold. The airline is fine, the international terminal isn't .no entertaiment and they wouldn't let you use any eletronic device."
優點： "Very efficient with such a short layover in Guangzhou."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
缺點： "Very good"
優點： "10 abreast in economy. A380 didn't feel big. Reminded me of 747. Crew was efficient, nice and polite. Food was mediocre. Two meals ran out wine."
缺點： "I hate Guangzhou airport. It's huge but requires miles of walking. Needs a shuttle or tram. I spent Y20 electric cart, so I could catch my flight. Other Chinese airports have trams between terminals. Donald"
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
缺點： "They broke my luggage, and refuse to pay."
優點： "Leg room, food, many opportunities for drinks throughout flight"
缺點： "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades!"
缺點： "the flight left 45 minutes late, food was bad"
缺點： "The flight is to late to leave Shanghai and the people in the airplane all the time was angry with me and with bad face to give anything. I hope my fly to Canadian be different."
優點： "I thought that the trip was fast and everyone was efficient.I"
缺點： "I expected that I would have the priviledge to check in 2 bags but was informed that I had to pay 400+rmb extra last minute to include my 2nd bag. The zipper on my suitcase had been opened by someone and now will not properly close after I retrieved my bag when I arrived in Incheon International airport in South Korea. I hope that I will not have problems with my suitcase when I complete the last 2 parts of my trip back to the U.S. from Korea"
缺點： "They missed on friendliness. The welcome is rehearsed and not sincere. The stewardess do their job without smiling. Need more training."
優點： "The Cabin was clean, seats were new, usb charging port was a nice touch."
缺點： "The food was really poor."
優點： "nice onboard entertainment system."
缺點： "lost my luggage ;-("
優點： "The plane was nice and the flight was smooth."
缺點： "Very limited program."
優點： "Very few or none options for none red meat eaters."
缺點： "bad China eastern company on return trip from Shanghai"
缺點： "I really had bad experience with china southern airlines. The flight from Ha noi to Guangzhou was delayed about 7 hours by mechanical problem. I got in the airplane, then had to get out by the problem. I arrived in GZ about 12am. the wheel of my suitcase was broken. I did go out and asked a staff, but she said that you should claim inside near baggage claim. So it means that i could not go inside, so i got out already. - The flight today from Guangzhou to Ha noi was delayed 1.5hours. It was really terrible experience with the airlines. The food was bad."
優點： "Early arrival, entertainment was good."
缺點： "cramped seating. long lines for restroom"
優點： "The business seat, the availability of Chinese food."
缺點： "Don't know how to serve a client. Not very responsive, don't give away menu, no wine list."
優點： "On time, promotly service."
缺點： "Our flight was delayed although this might not have been their fault."
優點： "- Nice modern 777. - Modern touch screen entertainment displays in each headrest. Movie choices were good. -Polite flight attendants that spoke good English."
缺點： "-Poor job ensuring passengers followed announcements and safety requirements. -Limited meal choices with poor quality ingredients. -Poor hub city. Guangzhou is not a great place to have a long layover."
缺點： "No entertainment Chinese dishes , alternative Russian .?"
優點： "I am trying to think of something positive to say but nothing is coming to mind."
缺點： "Flight was delayed. Staff was unorganized and had no clue what was going on. flight was delayed again and again but the staff at the gate neglected to inform the customers who were waiting for hours what wasn't going on. And to top it off, they couldn't speak English..."
缺點： "Same as above except it was better when we arrived in Hanoi."
優點： "Flights to the interior are always late, and so I was pleasantly surprised that this was not too late!"
缺點： "Food is typically not very good...pack your own!"
優點： "Flight was on time in boarding. Landed ahead of schedule."
缺點： "The attendants were ok. Food was below average. The juice tasted fake."
缺點： "the flight was delayed and we ended up staying at the airport for more than 12 hours to wait for the next flight."
優點： "4 hours delay"
優點： "Every flight on this trip was on time, and the baggage came out on time as well. Considering that airplane food isn't usually the best, I was satisfied with the food."
缺點： "The portion of the meals could have been a bit bigger. The other passengers were quite noisy and loud, even when it was clearly time to be quiet with the lights out and everyone sleeping, but the airline can't do much about that."
缺點： "Like always, never tells you why the plane is delayed for boarding. Flight end up left PVG 2+ hr late."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "Better food"
缺點： "plane parked too far from main terminal. long bus ride delays arrival time."
缺點： "Ground service staff (not individual) in PVG showed poker face to customers not only to me."
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
優點： "It was cheap but I would not do it again"
缺點： "I made friends with another passenger who when texting his number introduced himself as ‘XYZ, flight from hell’. That pretty much sums it up but here’s a laundry list of issues I faced on the trip 1. They landed us in a different airport in China and did not inform us on how to get to the other airport (PVG). After several failed attempts of catching a taxi that accepts Visa or US dollars, we finally got a bus that ferried us 2. They also did not automatically transfer the luggage, so I had to carry my two checked in bags to the other one and then stand in a 45 min queue to get them checked in again 3. Unhelpful ground staff 4. Delayed second flight. After a shitty eight hour long layover, we got another 2 5. Horrible food 6. No ear plugs are available in the plane 7. Not a single apology from the crew about the delay Also, anyone who doesn’t speak mandarin needs to understand that the crew in China is not well equipped to understand and help you, so be prepared to have the translation struggle"
優點： "nice service"
缺點： "all passengers of economy almost boarded but we had to wait for a minibus to take us to the plane, this is ridiculous"
優點： "Same as above"
缺點： "Same as above"
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
缺點： "transfer process in Shanghai choatic. Need to wait for staff to take me to transfer area. Airport staff in Shanghai rude."
優點： "Nothing special"
缺點： "Food was not so good. Chinese lady was sitting in the isle and no one in the middle, me at the window. She was so rude and didn’t care that I was sleeping. She was trying to lay down on both seats and kept waking me up with her best naked feet! 5 times I asked her to sit normally, nothing worked, she djs t understand, I guess this is normal in China. Rude and nasty! She was picking her nose then taking my bred from flight attendant to pass to me to be nice but why with your hands that just been up your nose!!!! And when she kept waking me up using both sets no one seemed to care!"
優點： "Friendly personnel. And, the computer options on the backs of the seats to use for movies."
缺點： "We were told when we confirmed our reservation seating in Bali that we had been assigned seating with long leg room. .... which we did not get. When I asked a flight attendant if the seats by the exit door were open i was told yes but it would cost 1000 cash [I assume chinese currency] or $100 US. I said I was not OK with increased charges and all through the flight the two seats were not occupied by customers. This does not equal good customer service. One of the flights was an old plane with non-functional air conditioning.."
缺點： "Flew from NY to Shanghai, had a 6 hour layover, then boarded my flight to Tokyo. China Eastern left my luggage behind in Shanghai, along with everyone else who was also on the NY>Shanghai flight. I do not understand how this happened, since the layover was 6 hours!! The layover was exhausting after a 14 hour flight, and then to arrive in Tokyo with no luggage made it even more tiring. The airline offered no compensation. Thankfully JAL was responsible with helping me once in Tokyo and they facilitated the delivery of the luggage to my hotel- in the middle of the night. It was inconvenient and disappointing after 24+ hours of travel. Not to mention - food was absolutely terrible. And headphone quality was no good for watching any of the films."
優點： "Good selection of movies"
缺點： "The food were not fresh and ill prepared"
優點： "The flight existed"
缺點： "China Eastern made no efforts to get me and several other passengers through the crowded airport security in time to board. They never called out our names over intercom or even delayed boarding at all, and simply closed the gates and took off without us although we were only five minutes late to the gate (15m before takeoff). We were refused a hotel for the night and had to figure out and pay for our own accommodation until the next flight takes off. Prior to all of this, I had to cancel one of the three flights I booked because ONE letter in the last name of a passenger was missing. This mistake cost me around $800 and a ton of hassle. I will never book with Justfly and China Eastern again, and Kayak shouldn't have a well-known fraudulent Booker like Just fly in their search results."
優點： "Flight crew was amazing; very attentive, constantly ensuring that I had everything I needed. Plane was very clean and there was no smoking on this flight, unlike the flight over to China."
缺點： "Ground crew needs work, the agent at check-in did not give us our boarding passes for the PVG-JFK flight and told me I could get it in Shanghai. Took almost 30 minutes just to get the boarding pass to wait another 30 minutes to go through passport control and another 20 minutes to go through security, we narrowly made our connection. In New York it took an hour and 15 minutes to get our bags... flew business class, our bags should have been towards the first half of the bags off the plane, our limo driver almost left because he had waited so long for us."
優點： "Friendly staff"
缺點： "Very disappointed with seat, choice of movies and food was not edible. Very poor when compared to business class on other airlines."
缺點： "The food!"
優點： "Very comfortable seats, several meals served."
缺點： "China eastern is the absolute worst airline I've ever flown. They constantly chnage your flight. Which causes people to miss connecting flights. There was a whole group of us that were hauled off to a hotel for the night which had the worst heat everrrr. It was freezing! We slept in several layers of clothes. It was their fault we missed our connections. Our flight coming home got delayed again. Crew is rude and rarely even smile. Their ability to help you or explain things is poor. The plane is beautiful and actually comfortable though and they do feed you. The food was not bad."
優點： "In flight entertainment system was good and had a nice selection."
缺點： "Almost could not board my flight back home from Korea as China Eastern changed the departure time of my connection in Beijing by 20 min. After dealing with customer service for over an hour they let me board the flight I already paid for! Middle isle, middle seat at the back of the plane for 14 hours. 1st meal had a very fishy smell so many on the plane didn’t eat it. Someone was smoking in the bathroom too which added a nice smell to the cabin. 2nd meal was a bit better. My seat was pretty tight. (I am 6’2” 230 lbs) Every time I take China Eastern I think to myself never again, but every now and again I have no option. Customer service is almost non-existent if anything goes wrong. They are the only airline that I have issues with almost every booking."
優點： "Professional and quick boarding"
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
優點： "The food was ok but you don't fly for the food. Airplane was clean. I had the row to myself which is great for an 11hr flight."
缺點： "I flew business class and had the whole row to myself. The seats were hard and uncomfortable (A330) and the footrest on both seats didn't work. The crew slept in the empty seats on the next aisle which isn't a problem to me until they kept opeing up the overhead compartments all night long. They were also walking up and down the aisle very heavy all night as well. My seat was in the last row before main cabin galley and they were loud all night too. I heard almost every bang, tray drop,door close,and word they were saying. Thank goodness for earplugs."
優點： "Great value! This was my first time on China Eastern and was apprehensive because of numerous negative reviews I have read about them. Boy, was I very pleasantly surprised. I travelled from Honolulu to Manila with a stopover in Shanghai. The pleasant experience started with the ground crew in Honolulu. Very friendly and helpful unlike experiences I have had with other airlines there. The flight crew was also very good — respectful and helpful in spite of the limited English. The flight left the gate 5 minutes before scheduled departure. I rated the food and entertainment 3-stars not as a negative, but because it was ordinary — I did not expect anything better than that because the price was very cheap. A couple of observations: (1) in spite of a nearly full flight, there was plenty of overhead space — could it have something to do with their luggage policies? and, (2) very efficient boarding — boarding by seating zones rather than frequent flyer status. I saw a lot of calm and no aggressive behavior. Just overall pleasantly surprised."
優點： "Ground staff was most helpful when I accidentally missed the flight!"
缺點： "Quality of the food and entertainment on board were both appallingly poor!"
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
缺點： "There was no pillow on our seat when we got on and we were told we could not get one. Which was a bummer since the seat cushion was so thin and wildly uncomfortable; I could feel the metal rail beneath it. The wine ran out by the time the cart got to us (which was weird because we saw half a bottle go in to the back.. we were the second to last row). They did offer beer which was 60% foam and warm/flat. We were borded and then told of 30 minute delay after we were told to shut our phone off.. only to realize we were getting emails about the delay sent to us while we were sitting there with phones off. Also No Vegetarian option and wasn't sure how to indicate that on my ticket. No drinks after food service. Also no entertainment for a 7hour flight that doesn't let you use electronics!"
優點： "China Eastern Airline Customer Service Is VERY BAD. Do not fly China EAstern Airline because it offers no customer service"
缺點： "It is my first time to take China Eastern Airline. My son and I had a round trip from New York to Zhengzhou (Connected at Shanghai). I had no problem for outbound trip from New York to Zhengzhou. But for inbound trip from Zhengzhou to New York, we missed the flight due to China Eastern Airline's very bad customer service. At the airport check in, we were told passport ID number did not match the Eastern Airline flight tickets passport ID number. The check in clerk let us to make changes at Eastern Airline counter. The guy from EA just changed my passport id but did not want to change my 7 years old son's ticket id. He was sitting there and did not care about anything. I told him we were going to miss the flight, he gave me a phone number 95530 to let me call EA in Shanghai. I called and EA in Shanghai said I should change at EA counter of the airport. Man, it's a nightmare. The guy updated my ID number on my ticket, but refuse to update my 7 year old son's ID number. So we had to reschedule to next day flight thru the China Eastern Airline USA. They charged $100! We finally got back to New York. They don't care we miss the flights and their customer Service Is VERY BAD"
缺點： "Arrived 2 hours before flight time (1315) but massive queue at bag drop and security. When got to security it was already 1230 and gate is closing in 25 minutes, I talked to people for a quicker access but to no avail. When I got through security, it was 1305 and the gate was closed. About another 12 passengers on the same flight could not board the same flight. When I talked to someone At the end another is arranged at 1625, only delayed until 1900 for boarding, and took off at 2000."
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "My dietary preferences didn't get reported right and the flight attendant was very accomodating and made me a platter of a bunch of sides whereas other airlines in my experiences just say tough luck."
缺點： "I don't speak Chinese so I found their website very confusing and couldn't navigate my booking online well"
優點： "Not much.."
缺點： "The food, poor selection of movies!"
優點： "Flight was extremely reasonably priced and the planes were new. The flights were on time and I felt like the take off and landings went quite smoothly."
缺點： "The boarding process was a free for all - complete with pushing and shoving to get to the ticket checker. The food was abysmal and I got sick from it on the way to and from my destination - I would not recommend that ANYONE eat the food. The attendants were rude and did not have a grasp of English - lots of reaching over, using hand gestures instead of words. People were definitely smoking on the flight - at least three of the four flights I took and I'm not sure how the attendants didn't stop the smokers. These were also flights where there was a lot of uncovered coughing, hacking and uncovered sneezes in addition to unrelenting farting. Neighboring passengers did not practice personal space and constantly leaned over on myself and my friend."
優點： "China Eastern came in several hundred dollars less than the competition for our roundtrip international flights from NYC to Bangkok via Shanghai. Because of this, we were naturally a bit worried. China Eastern did not disappoint. Their check in process and boarding process is a bit lengthy; however, we boarded seamlessly and were able to be as comfortable as possible during our 15 hour flights. 3 meals were served in this time period, and a pillow and blanket and earphones were provided. There was never a long line for the toilets, and there was an ample selection of movies on the entertainment front. Overall, would use China Eastern again for our international travels to Asia."
缺點： "Other patrons were pushy/pissy, but you cannot please everyone. Look at other reviews, for example :)"
缺點： "Long waiting queue 100+ People and only 2 staff working for standard check in. No baggage drop for already checked in passenger"
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
優點： "Managed to get a seat in a good spot which more legs soace"
缺點： "Chinese regulation forbid the use of any cell phone during the entire flight... even in flight mode!!! This is utterly frustrating and annoying, especially when the flight is 15 hours long!!! Also food was meat only, no possibility to get fish or vegetarian"
優點： "I bought this business class ticket because it was ~$300 cheaper and had a long layover in Shanghai allowing me to visit friends. Boarding process could have been more orderly, but normal chaos for an Asian flight. Seat itself was fine though certainly not the level of comfort you'd find in other airlines that I wouldn't consider to be luxury airlines. Think Delta vs. Emirates. On this spectrum, China Eastern keeps company with Southwest or Spirit except I don't think these airlines have upper cabins. The food was inedible; attendants did not come through with snacks in between and I basically subsisted on a beer diet and what snacks I Had in my carry-on from previous flights. All the movies had the English scrubbed which meant I could watch only if I wanted to watch a silent movie and read English subtitles as if it were the 20s. Cabin and crew were perfectly nice and I don't fault them for the airline's inadequacies."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Really enjoyed the food."
缺點： "Service from the airline outside of the aircraft was nonexistent. We had no direction from service people and were shuffled between three different customs lines before we ended up in the correct one at the Shanghai airport. With the airline not printing boarding passes for our connecting flight, it was an unexpected challenge having to get those printed and then recheck the bag which should have been checked all the way through. Our experience at the Shanghai airport and the nonexistent customer service from the airline was horrible. Trying to get that sorted and go through customs multiple times took three hours and much frustration."
優點： "The journey was smooth, the seat was comfortable enough. Food was decent."
缺點： "I took 2 connecting flights back home, both flights were delayed by 2h and 1.5h respectively. No estimated new departure time was given, and the staff took very long (well after the supposed departure time) before they made an announcement for us to apologise for the delay. Service was mediocre. Half the time the crew was no where in sight, so it was difficult to ask them for something. When pressing the bell for service, they also took very long to respond. Once, when i had asked a steward for water, he was busy and told me to go to the back of the airplane to get it myself."
優點： "The seats were fine, considering that this was an overnight flight the blankets and pillows were a nice touch. They topped up my drinks a few times, and brought me water so I could take my medicine which was lovely."
缺點： "Service could have been better - there were no vegetarian food options at all, and the crew were not very understanding. Often the flight attendants were brief and brisk and a little cold. But otherwise flight was fine."
優點： "The entertainment was good. Food from SFO to Shanghai was better than Shanghai to Toronto."
缺點： "On our flight from Shanghai to Toronto (September 27th, 2016 @ 12pm - flight MU207) was total madness. A lot of the passengers were out of control. I've never seen anything like it. The amount of people walking around were unbelievable. People were playing cards, doing jumping jacks and tai chi around the emergency exit. None of the flight attendants tried to control the crowd nor informed them that they shouldn't be doing that by the emergency door. We had to inform the flight attendants of what was going on while they were hanging it or doing whatever they were doing in their own area. If that wasn't stressful enough, the passenger behind me started punching my seat and shaking my headrest multiple times because he wasn't happy that I had my chair reclined. EVERYONE HAD THEIR CHAIR RECLINED. We called the flight attendant and she apologized for what the man had done instead of putting him in his place and him apologizing for what he did because not long after she left he did the same thing! I've never experienced such a horrible flight and I've been on over 20+ flights just this year. China Eastern really needs to train their flight attendants better and teach them how to manage passengers when they are out of control. I've never written any reviews before but this was just such a terrible experience that I needed to leave this review."
豁免更改費用。 搜尋上海 浦東國際機場飛往台北市的彈性機票