Don't be fooled by the pictures online. The place is dirty, with a deserted atmosphere. The front revolving door is broken. It smells like cigarette smoke, alcohol and urine. They charge a $100 incidental fee at check-in and say you will get it all back. Then you automatically get charged a $20/day 'resort fee' that is supposed to cover your amenity usage. Like the fitness center in which not one of the treadmills worked. Will never stay here again.
Great bang for the buck
The room was amazing, and the riverfront view was beautiful. Overall, we were very satisfied with our stay.
Third shift housekeeping was very lax and unresponsive when we needed any extra towels.
When we arrived, we waited 30 minutes to be acknowledged. There was no apology made for slow service. The two women were taking care of one man and didnt even look in our direction. Once we were helped, it took them another 30 minutes to find our reservation. They were relatively rude and seemed put out by our stay. I will never stay there again.
I enjoy the comfortable, clean rooms, easy access to the casino too!
Price was a bit high.
There was definitely some false advertising on the side of the Expedia. The room and bathroom were nothing like what was pictured on the web site. The pool area was also closed and the hotel proceeded to charge us for the resort fees. Why would we be charged the full price for the resort fee when we can't use the full amenities? That doesn't make sense. When we went to discuss this with the manager of the hotel, about the resort fees and the room not looking like the pictures we saw, all he could say was that it wasn't his fault and that there was nothing he could do for us. He was incredibly rude, not willing to be understanding at all. I found this to be incredibly appalling, considering he is in a managerial position of a hotel, he seemed to be lacking training in customer service. With that being said, we will not be staying at this hotel ever again. The bathroom was incredibly small and disgusting. There was hair all over the tub and the were brown spots all over the shower wall and the shower curtain had yellow stains all in it. It was hard to believe that this place was just recently renovated. Considering the fridge in the room was actually really old and we were told that it wouldn't keep our stuff real cold but cold enough.
There is absolutely nothing to like about this place they screwed up my reservation, I had to sleep on the floor, the room was not clean, the staff was rude. Parking was terrible and confusing. I regret staying there!
The room was nice and had plenty of space
Had no Wifi access and tried calling the front desk and could not get anyone to answer phone. Was thinking of ordering room service but had no menu and again could not get an answer from front desk.
The staff were concerned and helpful.
The location was convenient for local attractions. The room we stayed in was newly renovated and very clean.
It would've been nice to be able to go to the lobby of the hotel and get breakfast and a good cup of coffee without having to go to over to the casino.
A lot of money for small luxury
The location was good. I was able to hop right on the metrolink and 3 stops later I was at the stadium. There are only 4 bars left on the landing so it's not what it used to be.
The staff was particularly rude during check in. if you need extra bedding or towels you have to go to the front desk to get it. They now charge a $10 resort fee which is ridiculous because that hotel is far from any kind of resort. 20 minute wait for the elevator. There are only two outlets in the bedroom you can use. One outlet by the bed. You have to unplug the lamp if more than one person wants to charge their phone at night. Which makes it a little dangerous to walk because the fattest light is across the room. Non-smoking rooms/floors completely smell like smoke. I wish I would've stayed somewhere else,
Will be nice when remodeled.
They had a hidden $10 fee. I could have stayed in the middle of downtown for same price at a very least the same quality room, but from what I found out, nicer.
Not worth the money.
Close to baseball field
You have no control over the room temperature (our room was 75 and muggy the entire time and it was 100 outside). The bathroom was so terribly lit that it was hard to see in the shower and also the shower head was incredibly small. There were numerous stains on the floor in the room and the hallway.
With a stay at Lumiere Place Casino Hotel in St. Louis (Downtown St. Louis), you'll be steps from Lumiere Place Casino and 6 minutes by foot from Dome at America’s Center. Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.
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