VERY COURTEOUS STAFF
Staff was very helpful in recommending somewhere to eat. Beds were very comfortable and they were accommodating to my needs.
Due to an airline issue we never made it to this h
Would really like my money back. I have told everyone I know to NOT book through Kayak nor stay at this girl.
Great stay but had ask repeatedly for washcloths. Going green ( no maid service, just fresh towels ) was pefect....and received a $5 coupon each day you go green. Used it in the restaurant. Downside, they forgot to give it to us one day. And still no washcloths!! Another downside, cable reception was horrible all 4 nights!!! No TV for longer than 20 or so minutes. Very aggravating. So dont expect to relax to a movie or occupy the kiddies while you get ready for dinner. Front desk never had an answer and nothing they could do. Otherwise, great location, comfy beds, quiet hallways at night.
Very comfortable bed and size of the room.
Some hallway noise.
Great stay if you are going on a cruise
Great place to stay at since it if very close to the cruise port.
Wish they had a shuttle to pick up at the airport. Also pool was too small. Need different tile for the pool area because that tile is very slippery.
Not what I expected
The location was great for walking they old San Juan and to get on cruise ship.
A/C in our room didn't work. Only received two channels on tv. Advertised as having its own casino inside hotel and there was no casino. Very disappointed.
Poor service and poor attention. I would not recom
Nice view to the bay, pretty roof swimming pool and good gym
No parking, bad service in the front desk. No attention to the guest. They send me to the wrong room with a family inside... They don't pay attention to what they do in the front desk. Not possible to book in the front desk the man make me reserve through a phone and it was not possible. At the end, I had to make the booking on my cellphone because they were not kind enough to make me a reservation.
Great hotel. People very helpful to make it the best stay ever
Great Location, Not a Great Price
The hotel is in a great location for touring Old San Juan. Taxi access great and right on the waterfront. The staff and service here is perfect.
It's so unbelievably overpriced for a mid-range style Sheraton it made us choke paying their prices. However, they know they can hold you hostage with those prices given the other hotel options in Old San Juan. Its quite loud in the hallways, but I must say the location is awesome.
Expensive and noisy. Nice location
Great location, right in old San Juan. Casino was fun at night. Rooftop pool was fun during the day.
No view from our room, but that wasn't a big deal.
Every thing was great
Located in the heart of Old San Jaun within walking distance of El Morro and a few blocks from restaurants and patios.
The staff from the Rest was amazing courteous and the Customer Service was A +
I like all about this Hotel.
Rooms were smelly.
Great location, we were able to turn in our rental car early and walk everywhere we wanted to go. Fun casino; close to New Year's Eve festivities in Plaza Colón.
The $18 breakfast should be included in the price of the hotel stay.
I liked the rooftop pool and jacuzzi.
Stayed in the junior suite on the west side of the hotel, but the sound of the traffic and the air ventilator were annoying the whole time.
It was conveniently located for visiting Old San Juan and the fortresses which is why we chose that hotel.
The Front desk Staff was terrific, in particular George. Check in was a breeze. Room was comfortable.
Walking distance for Old San Juan
Early checkout 11:00 am. Inconsistency of the staff info When we checked in we inquired on if they had a place to store our luggage until we needed to leave the next day day since they had such a early check out and they said they did and it was free. The next morning when we wanted to do that they said there was a per bag charge so we left.
The Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. Our hotel is just steps away from world-class shopping, dining and entertainment. A myriad of restaurants, art galleries, museums and upscale stores will suit any taste. Plus, we are only six miles from the International Airport, so you can spend your time relaxing, not traveling. Come and enjoy our unique combination of modern comforts and old-world charms at the Sheraton Old San Juan Hotel.
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