聖羅莎南美國長住酒店 - 聖塔羅沙 Extended Stay America - Santa Rosa - South

Terrible Customer Relations

The front desk staff was so rude that we actually cancelled our room reservations and stayed at a different hotel in the area. The place looked a bit shady. We are so glad that we left.

Dissatisfaction

Nothing

Filthy room right next to the freeway and it smelled. We asked for another room and that was marginally better with less stains on the carpet. Other guest looked more like the homeless alongside the highway on ramp. Two rooms down from our second room was a sheriffs eviction notice taped to the door. The smell of marijuana coming from one of other rooms and the appearance of the other guest suggest that the hotel was used for less then legal activities. This place should be taken off the list of available places. My wife and I considered leaving after returning from dinner even though we would forfeit our $150. But stuck it out and left early the next morning. Also, the promise of continental breakfast was some thermos coffee and nature valley granola bars!

Pretty Basic hotel

The hotel was close enough to where we needed to be and close to the highway

This definitely feels like a cheap hotel that was bought by extended stay and re-badged. There isn't anything particularly bad about the hotel, but nothing great either. Works if you're on a budget and spending most of your time out around the area. I stayed with two friends, if my wife were with me, I'd definitely opt for something nicer.

It was very loud since it was close to the freeway. Very basic accommodations. Room had a strange smell.