Nice place for the family
the swimming pools, the location, the beach
food is not good and very expensive, cleanliness in some areas, not many activities for kids
Buen Hotel, excelente ubicación pero requiere pron
Comida, ubicación y playa
The room was OK and overall clean.
Terrible terrible terrible service! I stayed for 4 nights and no day or night was good! Always something happening. First we got to the hotel, and they didn't want to let us in through the gate to get checked in because we didn't have a room#..hey! Hello? How am I going to give you a room# if I haven't checked in? Then we got to the restaurant and they say we couldn't sit inside because they were closing but we would still receive the same service outside: and we had to wait. For half an hour for someone who would take our order. Every time we went to the restaurant, the service was so slow. We had to wait even like an hour for a small dish of fruit. Did they went to grow the fruit or what? One time that we ordered. Meat, the meat was bad! It even caused us a stomachache. Also, I asked for this room to be next to my family's room and they said when I was going to check in that I never mentioned that before. Also, we went to eat outside, and they were 5 rooms represented in the car, and they didn't want to let us in. Furthermore, one time I ordered an ice cream, and the girl never brought it; when I asked for it, she said she never got clarification on the flavor, but hey if you were confused you didn't ask for clarification either and decided to ignore it. additionally, we went to the pool one afternoon, and the odor was extremely disgusting!!!! This is nowhere near a 5 star service hotel!! Please look for a different one for your stay if you want to get good service!
Beautiful But Bad Service
- The facilities were beautiful - The pool was nice - The beach was clean, very well kept - Door men were very attentive - Away from the main stream beaches but close enough for a short drive to Santa Marta and Rodadero for food - 5 minutes from airport
- Front desk service was awful and not welcoming. (The entire lobby is quiet and an awkward first experience) - Food - Room service has awkward times - Can't buy basic things anywhere after hours including water! - Breakfast food was ok - Bar at pool makes horrible beverages. We had their margaritas and coconut beverage. - WiFi coverage was bad in room. Fine on balcony.
With a stay at Zuana Beach Resort in Santa Marta, you'll be 6.9 mi (11.1 km) from Rodadero Beach and 9 mi (14.5 km) from Rodadero Sea Aquarium and Museum. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this resort consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
祖亞娜海灘度假酒店 - 聖瑪爾塔的位置在Cra 2A # 6-80 Av Tamaca, Bello Horizont，距離聖瑪爾塔市中心11.1公里。 El Rodadero Aquatic Park是距離祖亞娜海灘度假酒店 - 聖瑪爾塔最近的地標。
祖亞娜海灘度假酒店 - 聖瑪爾塔的入住時間為16:00，退房時間則為11:00。
祖亞娜海灘度假酒店 - 聖瑪爾塔有提供免費Wi-Fi。
祖亞娜海灘度假酒店 - 聖瑪爾塔有提供免費停車。
祖亞娜海灘度假酒店 - 聖瑪爾塔沒有提供免費機場接送服務。
祖亞娜海灘度假酒店 - 聖瑪爾塔距離聖瑪爾塔 西蒙玻利瓦爾國際機場2.5公里。 祖亞娜海灘度假酒店 - 聖瑪爾塔距離巴蘭幾亞 厄內斯托·科迪索斯國際機場66.7公里。
祖亞娜海灘度假酒店 - 聖瑪爾塔沒有附設泳池。