Heat didnt work.Tub filthy.Gave me new room broken door handle and phelm and buggers on bed skirt.Maid never cleaned room absolutely disgusted asked for money back they denied me.worst experience ever....
The receptionist was pleasant and cooperative about the situation.
Room smelled, there were flies and the bedspread, carpet and furniture had stains and burns. I was not comfortable enough to sit on anything.
Need to do more to make people feel safe and welco
Room was clean. Could park outside door to room.
Receptionist was not professional and did not make feel glad you were doing business at this hotel. People loitering around, make me feel a little frightened to stay there because I would be coming back to my room after dark. No coffee in room in morning.
The front desk staff was so rude to me that I actually changed my reservation and found another place to stay. This ending up costing me a few hundred dollars more, but there was no way I was staying there. I was actually worried for the safety of my things while I was away from the hotel. My advice to the Red Roof Inn is to take a closer look at who they hire. People may forgive a less then stellar room, but they won't forgive being treated badly.
With a stay at Red Roof Inn St Louis - St Charles in St. Charles, you'll be a 5-minute drive from Ameristar Casino St. Charles and 7 minutes from Hollywood Casino Amphitheatre. Featured amenities include a business center and a 24-hour front desk. Free self parking is available onsite.