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5.6
優點： The rental agent did not tell me about the additional deposit on top of the rental
缺點： I have rented with other agencies before but I have never had a rental company charge an additional deposit on top of the rental cost.
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4.8
優點： The car was fine.
缺點： Pickup and drop-off were terrible. Both times my card didn’t work. Had to use a friend’s card at pickup. Had to pay cash at drop-off even though my card was charged a hold 3 times, flagged for fraud, and locked. Sarah (there both times) had no answers and seemed she couldn’t care less.
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9.2
優點： Pickup and drop off were very easy and quick
缺點： finding thrifty was tough to locate, also the truck was on 3/4 full and I was told I needed to return it back full tank
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7.2
優點： Got upgraded to a full size car when we paid for several grades lower. They didn't have any of the level of car we reserved (Economy). Drop off was really fast and easy. San Antonio airport's rental car facility is fantastic (clean, close, and well organized).
缺點： Pickup at the counter was fine. It was really confusing picking out our car though. There was no one at the Thrifty booth, and had to track someone down to direct us to our car. The car hadn't been thoroughly cleaned. The car also had a Maintenance Required notice on the dash.
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10.0
缺點： It was great.
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10.0
Nice vehicle for the price!
優點： The vehicle (GMC Yukon 2019) was great and served our purpose while visiting our son in the Air Force. Loved the cooling seats during the 90 degree 90% humidity and then heated when the temp dropped to 47 our last day!
缺點： The third row had NO leg room for our older kids and had to put the littlest one back there. We did not receive any direction on the vehicle usage...(how to put the seats down with the buttons, if the middle seats adjusted back and forth, how to use the touch screen or what was available through it! We had to take the time to read manuals and “play around” to figure things out ourselves. We had “requested” a Ford as we are familiar with their systems.
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2.0
Didn't even get my vehicle
優點： Local rental (I know kind of weird to rent from the airport, but pickup truck rental availability can be scarce/expensive) You can't use a debit card for your reservation with them unless you have a departing flight itinerary. So a local person couldnt use a debit card for their car rental. Seems like such a silly policy that should be stated somewhere on my reservation, so time and effort isn't wasted.
缺點： Everything about my experience. Lady was short and kind of rude like I was wasting her time, the system for picking up itself is awful. Once again, I get its the airport location, just think local reservations should be respected as well, especially when dealing with a vehicle outside of your typical sedans.
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8.8
優點： Ability to upgrade to a larger vehicle on the spot when I determined the other that I reserved was too small.
缺點： Price difference was higher than I thought it would be. Airport taxes and fees are ridiculous but that is same for all rental companies on site. Vehicle had several scrapes and gouges that were not documented, so hopefully no charges are tacked onto the rental.
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9.6
缺點： Price could have been more reasonable.
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6.8
The customer service made up for the problems
優點： The manager resolved my issues with them not having a car for me on the lot as best he could. He was courteous and professional and the staff was friendly despite having irate customers. That made the whole experience a reason I would use them again.
缺點： I pre-booked a compact SUV and when I arrived, but after I did the paperwork and paid/put down deposit, was told the only vehicle on the entire lot was a mini-van. That was my only option otherwise I'd have to return the following day to get the car type I reserved. Apparently this is a common problem.
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9.2
優點： Pickup and drop off were very easy and quick
缺點： finding thrifty was tough to locate, also the truck was on 3/4 full and I was told I needed to return it back full tank
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10.0
缺點： It was great.
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10.0
Nice vehicle for the price!
優點： The vehicle (GMC Yukon 2019) was great and served our purpose while visiting our son in the Air Force. Loved the cooling seats during the 90 degree 90% humidity and then heated when the temp dropped to 47 our last day!
缺點： The third row had NO leg room for our older kids and had to put the littlest one back there. We did not receive any direction on the vehicle usage...(how to put the seats down with the buttons, if the middle seats adjusted back and forth, how to use the touch screen or what was available through it! We had to take the time to read manuals and “play around” to figure things out ourselves. We had “requested” a Ford as we are familiar with their systems.
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8.8
優點： Ability to upgrade to a larger vehicle on the spot when I determined the other that I reserved was too small.
缺點： Price difference was higher than I thought it would be. Airport taxes and fees are ridiculous but that is same for all rental companies on site. Vehicle had several scrapes and gouges that were not documented, so hopefully no charges are tacked onto the rental.
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9.6
缺點： Price could have been more reasonable.
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7.2
優點： Got upgraded to a full size car when we paid for several grades lower. They didn't have any of the level of car we reserved (Economy). Drop off was really fast and easy. San Antonio airport's rental car facility is fantastic (clean, close, and well organized).
缺點： Pickup at the counter was fine. It was really confusing picking out our car though. There was no one at the Thrifty booth, and had to track someone down to direct us to our car. The car hadn't been thoroughly cleaned. The car also had a Maintenance Required notice on the dash.
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6.8
The customer service made up for the problems
優點： The manager resolved my issues with them not having a car for me on the lot as best he could. He was courteous and professional and the staff was friendly despite having irate customers. That made the whole experience a reason I would use them again.
缺點： I pre-booked a compact SUV and when I arrived, but after I did the paperwork and paid/put down deposit, was told the only vehicle on the entire lot was a mini-van. That was my only option otherwise I'd have to return the following day to get the car type I reserved. Apparently this is a common problem.
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5.6
優點： The rental agent did not tell me about the additional deposit on top of the rental
缺點： I have rented with other agencies before but I have never had a rental company charge an additional deposit on top of the rental cost.
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4.8
優點： The car was fine.
缺點： Pickup and drop-off were terrible. Both times my card didn’t work. Had to use a friend’s card at pickup. Had to pay cash at drop-off even though my card was charged a hold 3 times, flagged for fraud, and locked. Sarah (there both times) had no answers and seemed she couldn’t care less.
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2.0
Didn't even get my vehicle
優點： Local rental (I know kind of weird to rent from the airport, but pickup truck rental availability can be scarce/expensive) You can't use a debit card for your reservation with them unless you have a departing flight itinerary. So a local person couldnt use a debit card for their car rental. Seems like such a silly policy that should be stated somewhere on my reservation, so time and effort isn't wasted.
缺點： Everything about my experience. Lady was short and kind of rude like I was wasting her time, the system for picking up itself is awful. Once again, I get its the airport location, just think local reservations should be respected as well, especially when dealing with a vehicle outside of your typical sedans.
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