羅馬威斯汀大酒店 - 羅馬 The Westin Excelsior, Rome

Excelsior Roma - Fallen from grace

This used to be the place to be - via Veneto, Harry's Bar, a beautiful tree-lined windy boulevard in the heart of Rome. A recent overnight at the Excelsior which is in the Westin group was very disappointing. Sadly, our "upgraded" room facing via Veneto was in disrepair, the carpet was soiled and stained, doorknobs loose or broken, paint chipping and wallpaper peeling. Staff were fairly friendly but as I have stayed in many hotels in Rome, this group did not compare. Hefty nightly charge not worth the money. We only enjoyed the high ceilings and 18th-century architecture.

We have stayed at this hotel numerous times over the years and have loved it. The building is beautiful and the lobby/main area are spectacular.

The hotel was full with a conference of some sort. The gentleman that checked us in couldn’t care about us. We’ve loved this hotel in the past but I think this was our last visit there. The room was mediocre, the staff was mediocre, I was very disappointed.