Professional and courtesy staff. It's nice to talk to someone who respects you as a person.
Rooms were extremely clean and staff was amazing !
Great clean room with nice staff. The breakfast was more than enough.
This hotel exceeded my expectations; staff was great, room spacious, location very convenient! Fresh fruit & oatmeal are vegan breakfast options. I will definitely be coming back!
There was nothing I did not like; these are merely suggestions. I would add almond milk as an option for coffee/breakfast. And it is very easy and inexpensive to use a vegan waffle mix. Everyone who eats eggs will love it and vegans could enjoy as well!
Staff are friendly, and do try their best. The rooms are large and the elevators fast. Parking is ample and it is located conviently near other amenities. Excellent aromatic soaps/ provided paper towels/ dish soap for kitchen
The hotel pool was cold despite being advertised as heated. The breakfast options are limited, but what they have they continue to restock quickly. The sofa bed had stains on it that could have been better cleaned.
The location to everything and the home style of the room.
There was a problem with youngsters running through the hallways and the noise was very load. Also, some of the actions by these youngsters was well not tasteful. My sister tried to call the front desk to complain, rang for 5 minutes no answer.
The hotel overall was cozy
When you call for extra items like towels they make you come to the front desk to get them.
This is a newer hotel and it shows that it was designed that way. Great plush carpet and the rooms were mini suites with plenty of room.
Clean and well kept. Staff was responsive to complaints.
Being a long term hotel, some of the longer term residents had zero problem smoking weed in their room. Not an issue until it comes under the door to your room where kids are sleeping.
The Residence Inn® by Marriott Rochester Henrietta is committed to offering a clean and safe environment. Whether you’re traveling from afar or simply enjoying a staycation in Rochester, you’ll be welcomed with a modern yet sophisticated lobby and a friendly front desk staff willing to go the extra mile to make you smile. Stretch out in a spacious suite splashed with contemporary color schemes featuring a sleeper sofa, smart TV with streaming capabilities, free Wi-Fi and separate eating, sleeping and living spaces. Enjoy a home-cooked meal or pop some popcorn for your movie night with our fully equipped kitchens complete with a fridge, dishwasher, microwave, stovetop and more. In addition to enhanced safety protocols, we’re offering a complimentary daily breakfast with hot and healthy items securely packaged to go and customized by you! Escape the cold with our indoor heated pool or get warmed up in our fitness center – simply contact the front desk to reserve your timeslot today.
羅切斯特漢麗埃塔萬豪公館酒店 - 羅徹斯特已採取以下的措施：