They gave us a room in a quiet zone so the baby wouldn't be disturbed. We got a very quiet room and were delighted.
Room service wasn't great. Stained teaspoons in the coffee/tea caddy were worrying. The baby's crib had a solid base and he really didn't like it. We used the bedspread from our bed as a mattress and he slept straight away. The next morning Room Service put the bedspread back on our bed. Obviously a comfy baby isn't a priority
The room was typical clean and servicable
The added costs of parking and booking wasn't inclusive of breakfast.staff needed some customer care training and attitude seemed laissez faire and an impostion th\at they had customers!
We enjoyed the spa as we needed to relax after our long drive and our bad start to our stay with you. comment sent to customer service.
Cold room and having to wait to have our breakfast.
My room was very spacious, clean, comfortable, and quiet. Staff were very helpful.
nice and quiet in the bedroom
On arrival the receptionist was very un welcoming. She was ubrupt and basically rude. She was also unaware of the rate we had agreed with yourselves, although did accept it
Bar meals poor paid £5.50 for jacket spud with cheese only just warm and the size was so small it would not fill a child. We also had a pizza at £8.50 which was one we could have gone and brought from tescos plus it was so over cooked I could not eat any of the edge as it was so hard and again only just warm.Plus the hotal as followed other hotels in which the customer has to make his owen coffee in morning which is out of a machine ( rubbish)
the very large king size bed and the leisure facilities, food was also very nice
no the hotel was very good
The bar was noisy but one had to consider that there was a wedding reception
We were upgraded. Location to the town. Choice for Breakfast
A luxurious lakeside hotel near the National Exhibition Centre with a restaurant, Fitness Centre and a PoolThe Crowne Plaza® Solihull hotel lies in quiet, leafy grounds in Solihull town centre, just off the M42 motorway. It’s a 12 minute drive to shows at the National Exhibition Centre (NEC) and concerts at the neighbouring Genting Arena. The onsite car park is free for hotel guests. Solihull Train Station, with direct trains from London Marylebone and central Birmingham is a 10 minute walk. Birmingham Airport (BHX) is just 4 miles away.The hotel’s 12 meeting rooms can cater for up to 200 people and feature top of the range audio visual, including smart screens. The Crowne Plaza Meetings Director will ensure your event runs smoothly and there is a Business Centre and free Wi-Fi. The hotel is steps from Touchwood shopping complex housing stores, restaurants and a multiplex cinema. Popular attractions like Cadbury World chocolate factory, Drayton Manor Theme Park and Warwick Castle are just a short drive away. When you return, take a dip in the heated pool, work out at the well-equipped Fitness Centre or relax in the steam room. You can grab a bite to eat or catch up with work in the hotel lobby and savour breakfast, lunch or an evening steak in the contemporary Terrace restaurant. Sip cocktails at the glossy lounge bar or on the terrace, overlooking the lakeside gardens.
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