Check-in took forever. One person was working the front desk (with a manager inexplicably sitting in the back) and there was a line of travelers waiting to check-in. I was not greeted until 15 minutes after I arrived.
Always a great place to stay, close to subway, Macy's, Penn Station. We have stayed here 3 times.
Always allow PLENTY of time to get down stairs or up as it takes forever for the 2 elevators to get people up or down.
No breakfast or coffe. Sad
No free breakfast, no coffee to go in the lobby, confusing and disappointing despite everything else being great.
Seems petty and unimportant I know, but I will honestly avoid holiday inn brand in future
The sheets were dirty and had not been changed
Clean hotel convenient location
The hotel was close to the red line 1 subway stop. The room and bathroom were clean. For the price it was great. Staff was friendly and helpful.
There are only two elevators and it is not enough. Guests were not willing to wait and constantly were either close to or over max weight capacity. Also we ordered room service and they forgot about our order. It took them an hour and a half to make breakfast.
smoky hallways, small rooms, hard beds
Price, location, clean
No gym, pool etc.
clean rooms, whenever and kindness of the staff.
They didn´t borrow wine glasses for our celebration of my sister´s birthday at the restaurang/ bar. The hotel did´t have any vase for flowers.
Functional and convenient location if you're working in the mid-town aread.
I was bitten by bed bugs when I stayed at the hotel. I stayed at the hotel for 10 days and by the time I checked-out, I have more than 30+ bites all over on my arms, hands, legs, face and tummy. I also saw a brown-like insect crawl on my suitcase and reported all of this to the hotel staff. The hotel refunded me one night's stay but kept insisting they have no bed bugs despite all the evidence I had because they say have regular exterminator checks. I don't think that answered the question about whether they did actually check the room and did something about the issue after it was reported. I've had to get my clothes and luggage cleaned out just to be sure. Not worth the hassle.
We decided on this hotel because of the location, close to many shops, attractions, train stations, broadway theaters. Affordable and comfortable, staff exceptionally friendly and helpful. Excellent restaurant as well.
Not many rooms available with a spectacular view.
Location is fine.
Rooms are a little bit smaller than other Holiday Inn Hotels
has no good services & expencive rate
No breakfast, no parking
Hotel location was not bad.
Everything in the hotel was extra small size except the be which was normal size.
I enjoyed the cleanliness and the vibrant smell of the bed sheets and towels
I do have to say that in the early morning around 2:0 am till 9:45 am there was no hot water or pressure in the shower in our room.
Staff were nice and helpful.
I found the bathrooms extremely small . No space to close the door. We had to wait a lot for the lifts the whole day.
Stellar City Views from Our Chelsea NYC HotelLocated in the heart of the Chelsea neighborhood and Flatiron District, we are close enough to the action of the Big Apple, yet secluded enough to enjoy a quiet night's sleep. Attractions such as Times Square, Empire State Building, Flatiron Building, Chelsea Market, Herald Square and Macy's, Madison Square Garden, Broadway, and the Fashion Institute of Technology are within reach. Whatever your reason for coming to New York City, let us provide an experience you will never forget. Hotel amenities include Amore Tattoria, a 24-hour business center, 24-hour fitness center and complimentary high-speed internet access. Want to stay in? Take advantage of our convenient room service. Feeling adventurous, our on-site concierge is happy to secure sightseeing tour tickets, Broadway theatre tickets, shopping coupons and discounts! Here for business on a weekly or monthly basis? Bringing in 7 or more group rooms to NYC? Please contact Sales via email Jessica.firstname.lastname@example.org