House keeping unreliable. Never replaced towels
The beds was very uncomfortable we both got up with back and neck issue's. Would not recommend to anyone thst wants a good night sleep. And you stay pay for the stay but you still have to pay for your car to stay the night too its realy not worth the money to stay.
Good location close to Nashville attractions
The hotel has a very nice lobby and is close to Broadway, easy walking distance. Happy hour at the bar from 3-6 was good. Concierge was helpful but pushy to sell tickets for bus tour.
Bathroom in the room seemed a little run down.
The proximity to downtown and the courtesy of the staff. The hotel manager was great to work with and happily resolved the main issue we had.
There was no indication that parking was valet only, or that it would cost an additional $35 per night. I think the A/C in the hotel rooms needs an overhaul, the actual room never got close to the temperature set on the thermostat, it wasn't unbearably hot; but it sure wasn't 65 either.
Bathrooms a little dated
dp not stay here until the building next door is f
I was woke up shortly after 5am by the construction crew banging with sirens and screaming. It was horrible. The hotel said they didn't know ahead of time a complete lie the building next door has been being built for over a year i found out. The wake up call (not that i got any sleep) was a half hour earlier than requested. Room service was horrible the food was not good and it took over an hour (nearly an hour and a half) to get a club sandwich. The delivery girl pandered for a tip suggesting there was no tip already included and telling me how people weren't answering the door when she was trying to deliver food. I tipped her only to find out room service charges 21% tip built into the bill plus a delivery fee of $2.50 on top of that. The room had a barely working toilet, some of the lights did not work, the fridge had no adjustment and would freeze everything solid, the fan in the bathroom was, also not working. Valet parking guys were great very friendly and professional. $35 per day is awfully high for valet at a hotel that has no parking at all to accommodate their guests except the valet option or you can go drive around downtown and find a public lot. I stayed in a suite that i paid extra for. I would highly recommend this valet service but i wouldn't stay at this hotel until the construction next door is finished at the vet least. I will not stay here again.
Nice hotel with pleasant staff.
No Cribs were available during our one night stay unfortunately.
Booked a king room, but when we checked in they gave us a room with two double beds. I had the reservation confirmation that showed a king room, but they said they had no king beds available. They did not offer to give us a discount, but "upgraded" us to a double room that had two bottles of water, a candy bar, bag of chip, bag of snack mix and two drink vouchers.
Great spot. Close to everything. Clean, comfortable room, nice lounge! Friendly staff.
Nice room, clean, cookies, and nice staff.
Parking was extremely expensive. Also, this should be noted in your booking as it is an added expense.
Complimentary breakfast rocked it, but location on
We loved the quick easy check in and the complimentary breakfast buffet! Omelets were made to order and delivered to our table, and the wait staff couldn't be nicer! They even asked if we were finished eating before breaking down the buffet...for those of us with sleepy teenagers this was a real plus!
We picked this hotel because it was located downtown and we like to be in walking distance of tourist attractions when we travel. Location was good, but be aware that this hotel is located up the hill from the downtown area...and it's a pretty steep hill! For women wearing heels it can be a bit of a challenge!
Room had black mold
Location to Broadway, in-house Starbucks and bar.
The windows were leaking because they were poorly sealed which leaked condensation and the wall paint was peeling because of the moisture. The room smelled like a locker room because of the mold growth. We paid to be close to Broadway but I expected the room wouldn't smell like a locker room and have black mold. Thank god we didn't have to spend much time in the room. If we didn't have the mold and the stench, stay would have been great.
We're at the heart of bustling downtown Nashville - just a five-minute walk from the bars and nightlife on Broadway. Famous attractions like Ryman Auditorium, Bridgestone Arena, and the Country Museum Hall of Fame are within half-a-mile of our door. We feature live music nightly, a pool, and an open-air patio area.
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