Excellent hotel conveniently located very close to the lifts leading to the main ski area. As a consequence, slightly off-center (still within walking distance). Nice view to Matterhorn, interesting design, with a coherent style in common parts and rooms. The staff recommended us good restaurants. Perfect.
Staff seem very inexpereienced. Did not replace shampoo in the room, ran out of food at breakfast, etc. Staff was nice, but did not seem on top of things in general
Our room was amazing! We were upgraded to a room with a balcony and a view of the Matterhorn. Very clean and spacious. The staff was welcoming and very helpful.
The fascinating view
discrete and very relaxing. nice rooms and a friendly staff. wellness is good. intimacy
This is a fantastic hotel with excellent service. The hotel architecture and the spa facilities are so different, compare to the other hotels around. A place to remember....
Great service. Very friendly staff. Excellent spa facilities included in the price of room. Very stylish decor. Nice breakfast.
The view of the Matterhorn and the pool area
As stated above, I was a little upset that I had to pay $130 extra for the two adults when it was clearly stated that this was a four person suite. I think the price should have included the four people. The breakfast was also not very good. And I did not like that you had to pay $1 for each cup of coffee you made in the room. That is not great customer service.
Accessability to ski-lift, facilities, view from balcony
Bedside light bulb was not replaced, breakfast choice
The location was great and the owners were very pleasant. The Spa was equally good and very private. The design and interior deco were very chic and interesting. Amazing breakfast!!!!!
The garden wasn't quite finished and if you had a room on that side, it was quite unsightly. Secondly, they could increase the temperate in the pool by a couple of degree celsuis. They didn't have dining facilities which will suck during the winter. They could also make an effort to provide more information on the local activities in Zermatt.
When you stay at Hotel Garni Matterhorn Focus AG in Zermatt, you'll be near ski lifts, just steps from Matterhorn Ski Paradise and Zermatt-Furi Gondola. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services. A train station pick-up service is provided at no charge.