Staff very helpful and accommodating, hotel conveniently located very close to railway station, amazing range of food for breakfast!
I liked everything from the moment we walked in the hotel. The staff were so friendly and helpful. Our room was gorgeous, loved the reading lights on each side of the bed. The breakfast was delicious and such a lovely room to be eating in. We are so glad we added on another night at this hotel.
Great location, nice clean room, good breakfast
The staff at the hotel was without exception friendly, professional, well-trained and responsive. The hotel itself is well situated in the village next to both train stations, and offers a very nice level of luxury.
The hotel had a very relaxed atmosphere and the staff were very helpful and very pleasant. I ended up staying an extra night
great welcome, comfortable quiet room, good location, nice breakfast with lots of variety
showers difficult to use
Very friendly manager and reception, very service oriented. central location next tot gornergrat station and general station, close to the main shopping street of Zermatt. Hotel is decorated in a personal, Art Nouveau like style, which gives it a special atmosphere. The hotel is very clean. Nice breakfast-buffet.
Although very clean and luxurious, the bathroom is up for renovation. There is no possibility to shower standing up, with you hands free, as the bathroom only offers a whirlpool. The whirlpool is nice, but not always handy. The bathroom-airco is very noisy. We did not like the diner in the sister-Hotel Alex, which was suggested to us by the Manager. The food was excellent, but the atmosphere very impersonal, due to the fact that this is a -very large- hotel-restaurant.
With a stay at SchlossHotel Zermatt – Active & CBD Spa Hotel, you'll be centrally located in Zermatt, steps from Matterhorn Ski Paradise and 6 minutes by foot from Matterhorn Museum. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. A train station pick-up service is provided at no charge.