Friendly and caring personnel.
Perhaps free internet facility will be a good plus (anyway, I don't believe someone can make good money on that).
Nice stay, good breakfast, clean room, good location to Fair and city centrum.
great location, quiet area, good breakfast
everything is OK
Great breakfast. Very attentive hosts. Beautifully clean and warm rooms. Spacious bathroom.
The kitchen was great. There was enough room for 3 people and it was a cosy place.
The reception was very helpful. But if they could at least provide basic tools like adaptors for international travellers, that will be great. Taking the stairs can be rather tedious when you have a lot of luggage.
Apartment was spacious
Verry narow stairs, no lift, cold at nights and in the morning, turning of the heating while we were gone, poor internet reception on the highest floor
The owner was exceptionally kind and helpful--the hotel was very clean and comfortable--the neighborhood was quiet and peaceful
The Hotel was very pleasant & very clean. We stayed in the apartment in the roof top which was very spacous & well equiped. The Owner was very helpful & accomodating. I would definately stay there again when I am in Cologne.
There was nothing that I didn't like about the Hotel, but I would just warn people that there are a lot of stairs & no lift if they are disabled.
There is no elevator, staircase is too narrow and steep, a bit hussle to carry luggage to the room
A stay at Pension am Helenenwall places you in the heart of Cologne, within a 15-minute walk of LANXESS Arena and Chocolate Museum.