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10.0
缺點： It was a worry free experience. Got the car and dropped it off with no worry. Just be aware of the time and day of the experience. I went on a slow week and there was just one person doing all so I had to wait a bit . I understand this..
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2.0
缺點： The price I was quoted from the kayak wasn’t honored and I was charged four times the price when picking up the car.
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2.4
優點： The person I dealt with at the counter was friendly and helpful. It's Europcar's policies that are the problem.
缺點： I reserved a car months in advance at a good price. However, Europcar would not honour that price saying that CDW was compulsory. The first offer was $50 US per day which would have meant the total would be 4 times what I reserved. This input box isn't big enough to express my disgust.
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2.0
Europcar was a shell - they did not deliver - avoid in Oaxaca, Mexico
缺點： Europcar's car was not ready in Oaxaca, Mexico. They promised a car, but it did not show up. They then found a car from another agency that wound up being more expensive, a huge hassle to get, and had issues. I will never trust Europcar again.
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2.0
scam
優點： The real rate was 10 times what was quoted due to insurance. I've travelled to a lot of places and my credit card has always been accepted for insurance purposes. Made me not trust them.
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8.0
優點： Everything went well customer services was helpful, the car was good I do, being the first time I use their services.
缺點： One think I don't like is the time it's taking a lot of time to refound the co-pay /insurance that's charge on your credit card. Is that normal.
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5.6
優點： The car was brand new, compact, and perfect for the Mexican roads.
缺點： The online booking price was very misleading. When we landed we were quoted a total rental price of over seven times our online booking price, once the mandatory Mexican insurance had been factored in. We balked at this and then the operator miraculously adjusted the price to only three times our online rental price, making the whole transaction feel arbitrary and opportunistic. When returning the car (Nov. 7, 2017), there were union blockades of all major highways into and out of Oaxaca (https://www.garda.com/crisis24/news-alerts/77446/mexico-major-protest-in-oaxaca-november-7) and gas stations along the road to the airport were closed or inaccessible. This made it impossible to refill our tank, while the 15 minute drive from town to the airport took almost two hours, and we made it to the airport only half an hour before our scheduled flight. Not only were Europcar staff completely unsympathetic, but they insisted on charging us a refuelling price five times higher than the normal fuel price. When I protested and, given the circumstances, offered to pay the gas station price, the staff suggested the price would change if I paid in cash, once again leading to feelings of opportunism. We paid the full quoted refuelling price using credit card and will take up this whole situation with Europcar.
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2.0
Sucked
優點： Nothing
缺點： The staff was so rude, I didn't rent the car, cuz the dude was so stupid, and careless
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2.0
優點： they advertise falsely. disappointed but glad I didn't rent from them.
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7.2
優點： Car handled perfectly.
缺點： The gas tank was not full when I received the car. Price from Kayak was perfect, but insurance were excessive (over 5x value of rental fee).
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4.4
Misleading rates
缺點： The daily rate with insurance was 5x the published rate. Completely misleading.
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2.0
Couldn't even find the small rip off print
優點： Nothing
缺點： When I got Oaxaca Mexico airport and went to Europcar, the agent said that I needed written proof of insurance through my credit card . Since i didn't have the written proof he wanted to charge me about $400 extra on my $139 rental car. I asked him to show me where this was written in my contract. He said it was in a hidden link. I found the link and this insurance requirement was not there any where (that I could find). So I walked over to Hertz, and they said they would give me a similar car for $139, but they would put a $1500 hold on my credit card, which is reasonable. Meanwhile, the Europcar salesperson said he'd give me the car for only about $339. I was so angry with the poor service of the Europcar that I couldn't wait to write this review! Hertz did a fine job- I highly recommend Hertz. HOWEVER, I felt Europcar tried to me off. If Europe car clearly told me about the letter needed for insurance, then they would have received a much better rating. So beware with Europcar! I rented with Europcar in Europe and I did not have this problem.
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8.0
優點： Everything went well customer services was helpful, the car was good I do, being the first time I use their services.
缺點： One think I don't like is the time it's taking a lot of time to refound the co-pay /insurance that's charge on your credit card. Is that normal.
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7.2
優點： Car handled perfectly.
缺點： The gas tank was not full when I received the car. Price from Kayak was perfect, but insurance were excessive (over 5x value of rental fee).
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2.0
缺點： The price I was quoted from the kayak wasn’t honored and I was charged four times the price when picking up the car.
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2.4
優點： The person I dealt with at the counter was friendly and helpful. It's Europcar's policies that are the problem.
缺點： I reserved a car months in advance at a good price. However, Europcar would not honour that price saying that CDW was compulsory. The first offer was $50 US per day which would have meant the total would be 4 times what I reserved. This input box isn't big enough to express my disgust.
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2.0
Europcar was a shell - they did not deliver - avoid in Oaxaca, Mexico
缺點： Europcar's car was not ready in Oaxaca, Mexico. They promised a car, but it did not show up. They then found a car from another agency that wound up being more expensive, a huge hassle to get, and had issues. I will never trust Europcar again.
評價由提供
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2.0
scam
優點： The real rate was 10 times what was quoted due to insurance. I've travelled to a lot of places and my credit card has always been accepted for insurance purposes. Made me not trust them.
評價由提供
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5.6
優點： The car was brand new, compact, and perfect for the Mexican roads.
缺點： The online booking price was very misleading. When we landed we were quoted a total rental price of over seven times our online booking price, once the mandatory Mexican insurance had been factored in. We balked at this and then the operator miraculously adjusted the price to only three times our online rental price, making the whole transaction feel arbitrary and opportunistic. When returning the car (Nov. 7, 2017), there were union blockades of all major highways into and out of Oaxaca (https://www.garda.com/crisis24/news-alerts/77446/mexico-major-protest-in-oaxaca-november-7) and gas stations along the road to the airport were closed or inaccessible. This made it impossible to refill our tank, while the 15 minute drive from town to the airport took almost two hours, and we made it to the airport only half an hour before our scheduled flight. Not only were Europcar staff completely unsympathetic, but they insisted on charging us a refuelling price five times higher than the normal fuel price. When I protested and, given the circumstances, offered to pay the gas station price, the staff suggested the price would change if I paid in cash, once again leading to feelings of opportunism. We paid the full quoted refuelling price using credit card and will take up this whole situation with Europcar.
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2.0
Sucked
優點： Nothing
缺點： The staff was so rude, I didn't rent the car, cuz the dude was so stupid, and careless
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2.0
優點： they advertise falsely. disappointed but glad I didn't rent from them.
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4.4
Misleading rates
缺點： The daily rate with insurance was 5x the published rate. Completely misleading.
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2.0
Couldn't even find the small rip off print
優點： Nothing
缺點： When I got Oaxaca Mexico airport and went to Europcar, the agent said that I needed written proof of insurance through my credit card . Since i didn't have the written proof he wanted to charge me about $400 extra on my $139 rental car. I asked him to show me where this was written in my contract. He said it was in a hidden link. I found the link and this insurance requirement was not there any where (that I could find). So I walked over to Hertz, and they said they would give me a similar car for $139, but they would put a $1500 hold on my credit card, which is reasonable. Meanwhile, the Europcar salesperson said he'd give me the car for only about $339. I was so angry with the poor service of the Europcar that I couldn't wait to write this review! Hertz did a fine job- I highly recommend Hertz. HOWEVER, I felt Europcar tried to me off. If Europe car clearly told me about the letter needed for insurance, then they would have received a much better rating. So beware with Europcar! I rented with Europcar in Europe and I did not have this problem.
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