Hotel was great and ground level restaurant was tremendous. Unfortunately it’s closing in early 2020 but hope it finds another home in Vancouver
The room was comfortable and quiet. Excellent bed. We slept well after arriving on our overseas flight. The restaurant had a great atmosphere and some irresistible signature cocktails.
This hotel is no longer modern or luxurious; its age is showing. We got a last minute deal on the room, and would have been disappointed in the overall value if we had paid full price.
Safe & Clean
Upon check in we were 25 minutes early so we totally understood that there wasn't a room available yet but when it was check in time a large line of people were able to check in and receive their keys but were were not and had to wait an additional hour to receieve our keys. It seemed that were were last priority because we booked with a discounter. I can't say that was the case for sure but it was suspect & annoying.
wonderful staff. Extremely helpful.
Expensive food offering. We did not eat at the hotel due to high costs.
Underwhelming but Comfy
Super comfy bed. Great location. Room service was great but pricey.
Tried to checkin at 240 when guaranteed is 3pm. Didn't have our room ready till 4pm. I had to inquire 3 times with 3 different people whom all assured us they would call or text me and inform guest services manager. Didn't happen. Bags took another 40 mins longer to come up as they insisted on delivering. Executive suite was nice but only 7th floor. Bad view of pool/buildings. Outdated inside suite. Mismatched door hardware and odd bath/shower setup. No soaker tubs. Won't be back in future. Considering Hotel Georgia or Westin or Pan Pacific.
Hotel staff were exceptionally helpful and friendly. Upgraded the room for a small fee and got early access to a suite, which was a lovely room. Due to a late flight they also allowed us access to the health club to grab a shower before heading to the airport, which was a nice touch.
Bathroom was a bit small but perfectly adequate, otherwise everything was spot on.
Nice pool and gym. Great staff good rate.
Pool Beds Staff Location Restaurant Price
Perfect hotel for those who want to explore the ci
Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.
One night in Vancouver
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view.
It was a bit challenging to get my room.
The staff was incredibly professional with wonderful attitudes.
Location This modern hotel is centrally situated in a location combining nature’s powerful beauty with a global business and cultural centre. Just a few steps from the hotel is Robson Square with its bars, nightclubs and a public transport stop. An array of shops can be found in the Pacific Centre, on the roof of which the hotel is situated. A ski lift and a beach are around 30 minutes away and a wood is roughly a 45-minute drive away. Chinatown, Stanley Park, and the Grandville Island Market a Facilities 44 suites, 70 apartments, 184 single rooms and 77 double rooms are located on 28 storeys and can be reached by lift. Check-in and check-out are possible at any time at the 24-hour reception desk. Amenities available at the hotel include a cloakroom, a safe and a currency exchange service. Wireless internet access is provided in public areas. The hotel has wheelchair-accessible facilities. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park. Further services include a babysitting service (for a fee), room service, a laundry service and a hairdresser. Cyclists can make use of the bicycle storage area and hire service. Rooms Rooms are equipped with air conditioning and central heating. All rooms are carpeted and include a double bed and a sofa bed. Children's beds can be requested for younger guests. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The hotel has family rooms and 372 non-smoking rooms. Sports/Entertainment The pool complex includes both indoor and outdoor pools, which are in part heated. Sun loungers are ready and waiting on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, a spa, a sauna, massage treatments and a solarium. Meals Various dining options are available, including a dining room, a breakfast room, a café, a bar and a pub. The non-smoking restaurant provides high chairs for children. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options. Payment The hotel accepts the following credit cards: American Express, VISA, Diners Club, JCB and MasterCard.