Could have been cleaner in hallways.
Four fire alarms during our stay. We were not offered any discount or reduction. Poor way to attract return business
Great hotel in a great location
The suite was attractive, spacious, clean & very well equipped. The continental breakfast was excellent! The staff were very courteous and helpful.
Clean, quiet and very comfortable.
This hotel as part of the Best Wstern group, offered all the services, as you would expect. The buffet breakfast was very good and we found it ideal for our trip to Ottawa with the main historical sites within an easy walking distance
strange to say this but we found the room too warm, even with the heating off and the window open
The hotel was central, and the staff were very polite and helpful
We have already enjoyed many visits to this hotel, and will stay with them again, but likely book direct so we get free parking!
Our reservation was not handled properly by the hotel staff, which left us with a standard queen room instead of a queen suite. I would confirm with the hotel the next time!
Aside from the very friendly and knowlegable staff, I loved the pillows! The bed was comfortable, there was lots of room to move around, the bathroom was well appointed and everything was very clean. All in all, it's a great hotel.
No, there's nothing I didn't like but I'd love to see hand held showers (in the bath obviously). This is a small point, wishful thinking and it does not diminish my opinion and appreciation at all.
not noisy, good to have a kitchenette, great place to study
the cofee mugs in the clean tray were stained ( not clean, more than a couple ) in the complementary breakfast area
Good service, Prompt taxi service. Continental breakfast was very welcome.
That the hotel was near many museums, parks, and downtown.
Nothing at all.
Very nice and well appointed room. Hotel was well kept and the staff were friendly.
I requested a room on a higher floor. That was completely overlooked when getting our room on the 2nd floor that a window looking into an interior dead space with no light. The buffet breakfast was more on a continental breakfast with bagels and coffee. Not of any real value.
To ensure the safety of our guests during the pandemic, our gym, sauna, business centre and breakfast room are currently closed. We are happy to instead provide a Grab and Go breakfast bag for our guests during their stay. When traveling to Canada's Capital you want to be where the action is. We have the location, the value, the personal service, and the amenities you expect. We are the only Best Western located downtown close to all major office towers and key Government offices. We are also the closest hotel to Landsdowne Park and TD Place. Spend the day exploring Parliament Hill, The Rideau Canal, vibrant Elgin and Bank Streets, and the Canadian Museum of Nature. All within walking distance from the hotel. Some other very convenient things within walking are Starbucks, Shoppers Drug Mart, LCBO, and a grocery store. Modern suite choices include a standard suite, one bedroom suite, or executive one bedroom suite all with a kitchenette. All suites include Wi-Fi and a great breakfast to get you going. We're happy to announce that our hotel has been awarded Best Western's Outstanding Housekeeping Award. If your travels take you to Canada's Capital.why stay anywhere else? Please note: You must be 18 years of age to check in. Must show valid Government ID to receive Government rate. No smoking hotel. Must have valid credit card at check-in.