Over and above
Before our arrival we were contacted to ensure all our needs would be met. From the valet to the desk personnel to having transportation arranged for our evening to a special anniversary gift delivered to our room we were overwhelmed and so pleased with the attention all the staff paid to us. It made the stay so much more enjoyable and effortless.
The staff are patient and take their time to explain whatever we asked. They made sure we were taken care of. They found and supplied us with a wheel chair. They had a great disabled room. Easy access to a shopping mall.
For disabled it was a long hall but wheel chair availability made it easy.
Kids running around hote,l screaming well after 1100pm ,older hotel,needs updated.
They oversold the rooms. They did not have a room for me I had to sleep on a cot in a conference room!
Absolutely lovely stay
Not only was the lobby staff friendly and engaging, they were extra attentive. The room with the Parliament view was fantastic and no details were overlooked -- linens, towels, cleanliness. Could not have done better for reasonable price or for greater cost.
We loved everything!!! it was right in the center of everything, so walking was perfect.
there was nothing we didn't like.
Excellent bed, excellent location. It is walking distance to everything. Staff are very friendly and provide excellent service!
The comfort very good
I had an amazing view on the 2 most historic sites in Ottawa, the parliament and the chateau laurier...that alone was worth the cost
It is an average hotel and rather expensive, if I had a room facing the backyard it would have been very disapointing. No free internet which is really bad
We had an excellent experience at the Westin Ottawa. Our room was on the 21st floor overlooking the Parliament buildings - it couldn't have been better. The room was spacious and well-designed. We would definitely return here.
the filthy scum that surrounded the swimming and jakuzzi pools
An excellent welcome, and room explanation etc. Nothing was too much trouble for the staff. Food excellent and good value.
Not having beauty treatments available in situ-i.e. facials.
Helpful staff, clean room, very comfortable, good location but a little hard to reach due to current construction. Close to Byward market, which we loved for browsing, shopping and eating. Concierge was extremely helpful with directions for getting to and around Montreal, our next stop.
This was a great hotel and the staff was very accomodating. Booking.com did not effectively communicate our reservation to the hotel but it was still honored by Westin. They even upgraded our room to off-set the mix up.
We liked everything. It was across from Parliment. A perfect location.
I requested a room upgrade to a renovated room and did not receive one - none were available. View from the room was poor.
Location was great and have stayed in the past with good results.
As I booked on line there was no mentioned of early morning construction! I was told I would not have access to any water facilies in my room after 9am in the morning, this was very inconvenient.
Rest assured with our Commitment to Clean experience at The Westin Ottawa hotel. Our modern hotel is located in the Ottawa business district across from the Rideau Canal, an UNESCO World Heritage Site. Our renowned Shore Club restaurant is a popular dining choice for hotel guests and Ottawa locals alike. Stay active during your visit to Canada with our hotel's fitness offerings, including our indoor saltwater pool, our modern fitness center and our private squash courts. Host your next conference or event in our dynamic venues, connected to the Shaw Convention Centre, and take advantage of our state-of-the-art AV equipment and expert planning services. Enjoy a restful night's sleep in refined hotel rooms and suites with enriching amenities and stunning views of the Ottawa cityscape.
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