Not suitable for any type of stay
The clerk was empathetic and understanding, very helpful with cancellation information.
I declined to stay at the motel after my arrival. Despite the feedback I had read, I was optimistic that the place would be suitable for a single overnight stay. I checked in, took the stairs to avoid a homeless man obtaining water from a hose spigot, and was met with a strong wave of marijuana when I opened the room door. I attempted to take the elevator back down to the front desk, but decided against that when the door opened shakily to reveal exposed wires and a used condom on the floor of the elevator cab. The front desk clerk was very empathetic, and when I explained "I can't stay here," he responded "I didn't think you could." The two police officers who arrived were very helpful with keeping the homeless man away from my vehicle as I left. I would recommend removing this hotel from all third party booking sites.
Room very poor quality, blood stains on the carpet, bathroom and sink dirty, not maintained. Too expensive for the quality of the room.
not the worst but little disappointed
Cool staff at check in, decent price
Half toilet paper only, had to use napkins, coffe maker cup wasn't cleaned out, bed frame felt broken, clogged bath tub
1 Star may be too much
The hotel staff was decent. It may be a victim of its location more than the hotel itself. Cigarette on my car but no damage!
It was in pretty poor condition. There was a bulb missing in one of the lamps. One lamp and the cable box were unplugged. The AC unit had gaps to the outdoors. If you book through kayak (hotels.com) you'll have to pay a cash deposit and ask for it back else they may kindly keep it. I took pictures of my room incase they tried to charge me for anything. I chose this location because it was within walking distance to bart and cheap. Upon arrival I decided it would be better to drive to bart. Doing it again I'd stay in another city, or at least go for a $100+ hotel maybe the neighboring days inn.
When you stay at Heritage Inn Express Hayward in Hayward, you'll be in the business district, within a 15-minute drive of Oracle Arena and RingCentral Coliseum. Featured amenities include a 24-hour front desk, multilingual staff, and an elevator.