Hot water was not working at all. Fixed by the morning but too late for evening activities. Nice to have a coffee shop open so early and the pool area was delightful. Friendly staff.
No hot water or ac
Close to stapled center
No hot water in the room on Friday afternoon, after a day at the gym, and pool. So we went out to dinner and Clippers game without a shower on Friday night. Once returning that night we finally had hot water shower, however no air conditioning. We called 2 times and no one came up to help. No manager response, no nothing. Also cold, hot tube at the pool during the day. Last, gym was closed so we had to go to front desk for key to adjacent hotel in order to use their gym. I’ve stayed at Marriott at least a dozen times before and always consistently great facilities. Eg. Times Square, union square, Anaheim, San Juan. This one had too many problems in one day.
Valet parking staff was rude
Great hotel for business travel
Staff is friendly and effecient.
I love everything about this hotel ,great staff great view beautiful hotel
The location was convenient to the end purpose of our stay.
The staff were poorly trained. We didn't deal with one person who seemed to even act like they cared we were. We travel a lot, and the way the staff behaved put them in the bottom 25% for customer service skills.
Everything is GREAT! Except parking expenses in th
Everything is GREAT! Except parking expenses in the area. Try not to drive if possible. Brian
Peaceful overnight stay
While the staff was outstanding, the peace and quite was priceless, especially with the chaos of LA Live!
The mattress was a little firm for my liking, but the bedding was exceptional!
Clean, modern, friendly staff (at least the ones I had contact with). Convenient location for LA Live events obviously, which was our reason for staying here.
A bit overpriced if you ask me. The parking is absolutely ridiculous!!! $42 a night! I've paid less for rooms! For the price you pay to stay here parking should be free or at best a minimum fee for guests since there are no alternative parking areas. Room service, way overpriced as usual but the added fees and taxes are ridiculous and the food is just ok.
Staff at check excellent. Location next to Staples Center. One block from the 'Pantry' historic diner.
Ordered lamb meatballs at the bar and they were barely warm. TV in room has mostly grainy low definition channels. Scanning room key in elevator to access floor worked after the third attempt. I won't stay here again. Expected more from this brand.
Good hotel, nice facilities, rip off parking.
The room was nice and bed was comfortable.
The parking is such a rip off. For $42 I almost wanted to go and sleep in my car.
The staff was very friendly and accommodating to my needs. It is a very nice hotel, and we had a lovely stay. Met all of our needs
The staff at the pool were a bit rude and not attentive. Took about 45 minutes to get our drink and food after we ordered it, and no apologies were given.
JW Marriott Los Angeles L.A. LIVE sets a new standard for luxury. Showcasing unbeatable placement in the heart of downtown, only steps away from the excitement of L.A. LIVE, the Convention Center, Microsoft Theatre and STAPLES Center, our hotel is ideally suited for both business and leisure travelers to Los Angeles. Our hotel rooms and suites feature luxury bedding, a flat-screen TV, an ergonomic workspace and a marble bathroom; many rooms offer magnificent downtown views. Savor fresh local fare at our on-site restaurants, pamper yourself at our spa or relax by our sparkling outdoor pool. Those seeking a remarkable destination for a business or social event here in downtown Los Angeles can take advantage of 135,000 square feet of versatile, contemporary venue space, as well as knowledgeable planning and catering teams. Along with placing you moments from L.A. LIVE, our hotel is convenient to the University of Southern California and Dodger Stadium. Luxury abounds at JW Marriott Los Angeles L.A. LIVE.