I waited on hold for over six minutes to find out where to pick up the airport shuttle, and ended up taking a taxi to the hotel because the shuttle took a long time. The staff did not tell me that you had to sign up for the morning shuttle in advance, but luckily I overheard someone else signing up and asked about it.
Rooms were very quiet. Dinner fare at the restaurant was reasonably priced and of higher quality than I would have suggested. Staff were both professional and kind.
This hotel had the worst service I've ever had. The overbooked a co-workers room, and charged a room to the incorrect credit card. The front desk service was impatient and impolite. We will not be staying at this hotel again.
it was a great stay
Not bad for the money.
Staff to include shuttle driver very nice and food was taste good.
Room while appears renovated appeared, rushed cleaning ie lamp shades crooked, bed covers should be tucked possibly with chocolate and name of cleaning person; gives a personal touch. Possily use a fresh "clean scent" cleaning product; Just the small things seemed over looked but all in all good value for price.
Worse Hilton Experience EVER!
Not a single thing other than the location in connection to the airport.
First and foremost, we checked in relatively early in the evening, but since we booked online, my wife and I got a handicap room. If that was not enough, this room has some flying bugs (they looked like moths) that were flying throughout. After asking to be moved to another room, I was told that no accommodations could be made. The bed was fair from comfortable and the bathtub completely backed up while showering. Not to mentioned, there were a number of what appeared to be pubic hairs that lined the bathroom floor. When I complained the next morning (we tried to leave but everything around us was booked in other hotels), we were met with very little interest in fixing the situation. From start to finish, it was the worse experience. I have ZERO desire to stay at this facility EVER again.
My family enjoyed their stay!
Front desk staff was very nice. Buffet had a great selection.
Everything was lovely I have nothing bad to say
Great location for next morning flight. Easy access to airport. Quiet room.
Lousy routers and internet access
nice hotel in a good location, everything was to our standards! would definitely stay there again!
The staff approach to any question i asked, always helpful.
I was not happy, they over charged my credit card and they put the blame on booking.com. I would have stayed at the Wynne gate hotel next door, if i would have known about them,
they charged 10.95 a day for breakfast.
Our newly completed three million dollar renovation offers fashionable surroundings and excellent accommodations with a convenient location near Baltimore Washington International Airport (BWI). Our hotel features 158 spacious rooms and when you stay with us at our Baltimore area airport hotel, your accommodations will be spacious, well-equipped and will provide a luxurious place to rest after a busy day at work or sightseeing. All our hotel guest rooms include these amenities and more: The Hilton Garden Sleep System bed and bedding for a restful night, Herman Miller ergonomic chair for comfortable and productive stays, Telephone with voice mail, Large work desks, Microwave ovens, Refrigerators, Complimentary WiFi, 32 inch LCD Flat Panel TV with high definition programming, deluxe bath products, On-site Laundry/Valet Service. Hotel Facilities Include: 24-Hour Complimentary Business Center to help you keep in touch, Great American Grill is available for breakfast and dinner, The Lobby Bar has your favorite beverage, Room service for dinner is just a call away, The Pavilion Pantry has a supply of quick and easy meals as well as needed sundries, Indoor Pool and whirlpool, State-of-the-art business center with complimentary printing and faxing, Precor fitness center, 24-hour shuttle service will pick you up, Complimentary shuttle to/ from BWI/ Amtrak/ MARC Stations and 3 mile radius of hotel area, Complimentary Parking. At the Hilton Garden Inn BWI Airport Hotel, we are mindful of our conservation and preservation responsibilities to the community around us. We have joined the EarthPact program as a sign of our commitment to be a leader in environmentally responsible lodging and hospitality services. Our hotel offers 1,900 square feet of renovated meeting space that will accommodate up to 80 people and we offer a complete line of audio/visual equipment. Food and Beverage are serviced in-house by a professional and attentive banquet department that specializes in group meetings. Our location and services are ideal for Baltimore area: Meetings, Social gatherings, Luncheons, Retreats, Rehearsal Dinners, Family Reunions. ***** Everything. Right where you need it. *****