東京飯店 － 鄰近六本木之丘

優點: 員工服務

缺點: 無

優點: 環境不錯地點方便 房間乾淨 夜景迷人

缺點: 整體服務態度有待加強 預訂的是外交官套房及行政套房 招待客戶用 退房時打電話叫前台到房間送行李服務，跟備用品不足，共兩次打電話到前台的經驗，都等了20分鐘左右員工才到房間。門口停車空間似乎是為出租車設置的，出租車停了67台沒問題，我們的車因行李遲遲未下，只等了10分鐘不到就被飯店人員驅趕；說不能久停請離開，也絲毫未說明可以在後方酒店的停車場等待，10樓為VIP辦入住的的前台人員態度不佳，提供完護照影本等辦好入住後，畢竟入住總價將近日圓200萬，客戶想先確認下房型是否可以，或者或要換，在看房間同時，與親切的行李人員帶我們將開門的瞬間，VIP前台追了上來，直接問我；你有沒有信用卡，我拿出卡後，她趕緊蹲在套房外面用刷卡機刷，好像很怕我不付錢似的，我當場沒有抱怨，但感覺很差，先前花了10幾分鐘辦入住都沒有索取卡片，確認完房型再去結帳難道有問題嗎？！退房時，我方沒有催促的情況下，同一員工動作急躁不流暢，小票跟結帳的單據掉到地上好幾次，旁邊沒事做的員工也不幫忙，就事不關己呆呆站著，整體不是一個5星飯店應有的等級。

缺點: 住宿地理位置很不錯，不過飯店幫忙叫計程車，有點慢才會到！

優點: 以東京市區來說，能像這樣房間乾淨寬敞又離地鐵站近、周圍商店採買、用餐都很方便，實在很不錯，下次到東京會再考慮入住。

優點: 極好

缺點: 建議免治馬桶有溫水沖洗

優點: It was close to the station and some nice restaurants just outside the hotel.

缺點: We stayed on reward points as ambassadors. We were treated appallingly. The room was average for the type of hotel we were staying in. The staff were quite standoffish, considering we had just come from Intercontinental Delete repeated word Bay where the service was outstanding and we could not fault a single thing it was a huge disappointment to be treated like this. When we went for dinner in the restaurant we were not even offered a drinks or wine list the whole meal and they forgot my meal altogether. When they cleaned the room they left dirty dishes behind. I never complain about anywhere that I stay but it was enough to taint my holiday. When we checked out they did not even ask us how the stay was. We are Platinum members.

優點: 員工態度很好

缺點: 距離駅口太遠(300m-500m)