The staff were amazing. The grounds are incredibly manicured and maintained. The facilities sparkle. Dinner at Los Murales was remarkable. The breakfast options at La Palapa del Sol were really enjoyable and nightly specials kept it interesting. The rooms are beautifully decorated. Our entire family had a wonderful week there.
Like all resorts in Playa Del Carmen, they are struggling with the seaweed coming in on the beach. It's a never-ending battle. Given the value for what we paid, I don't have any suggestions.
An excellent value
The facility was outstanding. A great place for the family. Wonderful staff and a perfect location close to downtown.
Lack of entertainment. Food could use some improvement.
Main Restaurant vs Grill Restaurants
We were pleased with the variety and quality of the food from the Sol/Luna Grill restaurants except BBQ night.
La Palapa del Sol's main food is buffet. We are not buffet people. Many of the better items on their full service menu cost extra for the All Inclusive people.
Excellent staff and facilities made for an amazing
The staff were incredible. Great, personalized service from all of the staff made this stay exceptional. The facilities were modern, clean and well kept. The activity equipment was available and in good condition and the beach/poolside areas were clean and comfortable. For the most part the food and drinks were excellent. The buffet food was typical of what you would expect of a resort/hotel buffet but the poolside restaurants and bars had excellent offerings. La Rotonda bar had great sushi and wonderful service. The Los Murales restaurant was phenomenal. The food was excellent and the staff was attentive and pleasant.
Had an issue with my original booking but the customer service department of the hotel was able to work it out after a few phone calls. The WiFi wasn't the best. The signal was strong around the resort but connectivity was often poor. When we were able to connect, speeds were acceptable for email and limited web browsing. The whirlpools are quite cool- barely warmer than the pool itself.
Inspired by the old Mexican haciendas, The Royal Haciendas All Suites Resort & Spa is the perfect hideaway in Playa del Carmen for families, nestled on the shores of a sheltered Caribbean beach within the most prestigious residential golf complex in the Riviera Maya.
Our beachfront resort, just 30 minutes from Cancun International Airport, features spacious suites & villas with private balconies by the ocean, surrounded by a beautiful setting to enjoy your vacation with first class amenities and services. The architecture was designed with your convenience in mind, The Royal Haciendas is not a sprawling resort to get lost or to be explored on golf carts; from the farthest point up to the beach, you will only walk 5 minutes.