Hotel and facility is very attractive, well laid out with very fine grounds and upkeep. Hotel staff, excluding management, are extremely friendly and helpful. Room very comfortable, lovely large balcony, beautiful beaches, excellent food.
There were some equipment problems -- our room phone did not work from Saturday night until Monday afternoon, and AC was extremely loud. Therefore, unable to access key services - like room service, breakfast in room, spa and sauna reservations, etc. Management insisted it was a phone line, not their fault, and did nothing to accommodate the inconvenience. Not even an "this massage is on us" Problems can happen, but extremely inexperienced and rigid management made it seem worse, not better.
Small exclusive resort. Excellent staff and food. Beach is wonderful and close to marina. If you are looking for a lot of activities, this small hotel may not be for you.
Extremely accomodating, friendly staff. Food/menu excellent.Very relaxing. We loved everything about this resort. Very quiet.
The staff was very friendly and accomadating.
services and amability of the hotel staff
With a stay at El Dorado Maroma by Karisma - Adults only in Playa del Carmen, you'll be 0.1 mi (0.1 km) from Maroma Beach and 5.9 mi (9.5 km) from El Camaleon Mayakoba Golf Course. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
- Playa Maroma 2.1公里
- Parque Natural Tres Ríos 3.8公里
- Playa Paraíso 4.3公里
- El Camaleón Mayakoba Golf Club 6.6公里
- Mamita's Beach Club 13.7公里
- Muelle Navega 14公里