Steps in the pool
Poor service, smelly rooms, broken ACS and outlets
The rooms were musty smelling. By the end of the trip, everyone had runny noses from what was most likey mold causing the musty smell. Service was terrible, I understand nothing happens quickly in foreign countries, but they were not helpful and didn't care, unlike other all inclusive I've been to in Mexico. The AC in one room did not work, they didn't not want to move the people in that room to a new room with working AC and instead said "Oh, it's working, you have to wait until the sun goes down for it to cool off." Really? No beach side drink orders, you have to go to the bar yourself. Food left a lot to be desired. The Mexican restaurant did not have AC and when we requested to be moved closer to the patio to feel the breeze, we were told no. There were only three other parties in the entire restaurant! I would not recommend this resort.
Everything, was nice!
access to the beach you could improve
Generally it was clean and the booze was of good quality.
No beach, poor service, resort smells bad and the food is not very good
OK, not the best value for the money
Location - close to downtown Carmen Pool some staff
Standard rooms are closets food was not impressive and repetitive low shelf alcohol for the price we had a lot better
"Nestled on the beach, this Downtown property is just steps from Pier Navega and Quinta Avenida. Mamitas Beach Club and Playa del Carmen Main Beach are also within 5 minutes. "