The staff was excellent. Demoinde was always there for me.
The smell in the rooms could be better. It smells like mildew. As if the carpet needs to be shampoo or change. The bathroom had a pissy smell. The tv kept cutting on/off, the phone did not work in my first room. I did not see house keeping until check out time. There was no one to wipe certain things down at all times. Yes there hand sanitizer machine through out the hotel but most of the machine either did not work properly or did not work. I asked the front desk If I could change the card I had on file to different card. I was told yes, but upon check my account today, that did not happen.
Nice location! Amazing service! Kept period details.
location is excellent and in an historic building
Front desk staff very rude; claiming problems with reservation made with hotels.com; pool closed for maintenance without any notice.
Location, service of staff, willingness to help
Everything was great
Really Great Hotel with One Big Exception
Had a really great time in New Orleans and coming back to our hotel room was always a treat. Fantastic price for a very comfortable room and the staff were all very friendly and helpful.
What I did not appreciate was when I went to check out, I was told that mI was being charged for a night of valet: $42. I explained I didn't have a car in NOLA and that we've relied on Lyft the entire time. The staff asked that I was sure I didn't use valet or that maybe a friend had spent the night. I explained again, calmly if somewhat confused, that no, it was just the two of us and that had we a friend with a car, we'd use their car and not taxis/Lyft. I was told it would be taken care of but after breakfast, we went back to the front desk just to make sure. There I was told that someone had used my name to add this charge to my account, asked again if I was sure I didn't have a friend visit - as though this prompt would jog my memory of a friend I'd forgotten about visiting. The manager came out and told me that I would still be charged the $42 until they could launch an "investigation" and then reimburse me. I didn't argue too much but I feel it really is ridiculous that a customer should bear any financial burden for their mix-up. I cannot explain the circumstances but I know I had no car and no guests, so why must I be charged $42 for a mistake made by an international company? I feel as though Hilton could eat the cost of an unsolved mystery, rather than treating the guest as untruthful until proven otherwise. It just seems like bad business and it left a really bad taste in my mouth at the end of a stay at an otherwise lovely stay. No word as to how long this investigation process will take.
The Hilton New Orleans/St. Charles Avenue hotel in Louisiana is located in the heart of the New Orleans Central Business District, three blocks off Canal Street and blocks from the world-famous French Quarter and Bourbon Street. This landmark building was built in 1926 as the Masonic Temple and was the second high-rise to be built in the Central Business District. The Hilton New Orleans/St. Charles Avenue hotel has undergone an $11 million renovation and has re-emerged as the newest upscale, premier hotel experience in the Crescent City. The architecture, exquisite woodwork and other design detail from the artisans of the 1920s is evident throughout the hotel and highlighted by the original chandeliers at the main entrance, original marble floors and walls, and the elaborate, hand-crafted inlay tile ceiling in the Grand Entry Hall. Walk into the Hilton New Orleans hotel and take a step back in time to luxury hotels of the past - hotels that made New Orleans, Louisiana famous. Uniquely sophisticated and elegantly designed, our hotel boasts 250 superior guest rooms including 25 dignitary suites and the five-bedroom Grand Suite. Our world-class restaurant and lounge offer breakfast, lunch and dinner selections as well as in-room dining options that include a 24-hour, in-room dining menu. Our French Quarter area hotel on St. Charles Avenue in Louisiana has 12,000 sq. ft. of flexible function space including multiple break-out rooms with the same attention to detail and preserved or restored to reflect their most opulent past glory. From weddings to corporate board meetings and anything in between, our hotel is one of the favorite gathering places in New Orleans, Louisiana. Wherever you are going - all roads lead to the Hilton New Orleans/St. Charles Avenue hotel. Travel Should Take You Places.
關於新奧爾良/聖 查爾斯大道希爾頓酒店 - 新奥爾良的評價
- Audubon Butterfly Garden and Insectarium 0.4公里
- New Orleans Musical Legends Park 0.6公里
- Saenger Theatre 0.7公里
- 路易斯安那州兒童博物館 0.7公里
- 美洲奧杜邦水族館 0.7公里
- New Orleans Pharmacy Museum 0.8公里