After many advance discussions with the staff about my flight arrival and shuttle availability, I was left outside for an hour in the cold and dark in the early morning hours unsure whether a shuttle was coming. The desk woman would not lift a finger to make sure I was safely in a shuttle, even saying I could take an Uber with no reimbursement. The whole reason I stayed at the hotel was because of assurances made by the staff in advance about the shuttle. Will not stay at this hotel ever again.
Very courteous, friendly, nice Staff
Staff, near the airport
Far from shops, restaurants
A hotel for travelling from IAD
Friendly staff. Airport shuttle. Clean and big room. Nice breakfast.
Not too many places near around to do something during the day.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
Friendly staff, neatness, Breakfast.
Nice place for a quick stay
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food.
The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
Not the room I ordered
The room was right where I park
It didn't have the walk in shower that was described to me
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent.
There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Kayak boioking was lost in computer and staff dire
We liked we were convenient on and off highway but without highway noise.
Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Comfortable Hotel Close to D.C.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C.
The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
Welcome to the Best Western Dulles Airport Inn! Guests who are only in town for a day or two or who have to catch an early flight can enjoy the convenience of a Sleep & Fly rate at our Sterling hotel. Stay just minutes from the Dulles International Airport, and Washington, DC at our comfortable, clean Sterling hotel. A complimentary hot breakfast is available each morning featuring favorites like buttery waffles and sweet pastries, a cereal and yogurt selection, fresh fruits and 100% Arabica coffee or juice. Our Sterling hotel is centrally located to many local developing construction sites that include the Dulles Metro Rail Project and One Loudoun site. Construction crews and employees of AAA, AARP®, and Corporate Lodging Consultants (CLC) consider our property their home away from home. However, we're also a family friendly hotel and group friendly, too. Many tour groups, traveling sports teams and school groups favor our hotel because of the location and value. We're a great value hotel for the Washington, DC area. You'll be surrounded by the famous cherry blossoms and will be close to Leesburg Premium Outlets®. The Udvar-Hazy Air and Space Museum and Silver Line Metro are only minutes away from the hotel. We offer complimentary BBQ grills for guests and groups to use at their leisure. We also supply the game "cornhole" as well as coolers and ice to keep drinks chilled and close by. Picnic tables are available so you can fully enjoy DC in the spring and summertime, which can't be missed. Looking for a hotel with a pool? Our neighboring friend grants our Best Western customers entry to their junior Olympic size pool when you present your room key. Luxury bedding, great hospitality and clean, quiet rooms with an outdoor corridor are what we promise at this Sterling hotel. Our friendly staff will go above and beyond to make you comfortable. Our goal is your complete satisfaction. Enjoy your stay.
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