Being so close to everything.
Having breakfast in your bedroom.
was upgraded to Junior suite on arrival... there were no views as windows were at the side looking on to another building was then upgraded again to delux suite which was much better this was due to the fact that bed in junior suite had collapsed twice. no breakfast was served on 3rd day they got the time wrong although we asked for the same time every day .. breakfasts were very poor no variety same every day boring....
The location, the modern internal decor (especially the bathroom) and old Venetian exterior. we were 'upgraded' on arrival which was great as we had a fine view of the plaza
The staircase to the rooms, the odor coming up from drain in bathroom, needed better lighting in the room The upgrade was much appreciated, although we thought we were booking the same type of room as depicted on the website. Had requested twin/two beds, although on arrival room had a double bed and a pull-out sofa - the sofa was perfectly fine and comfortable, however, initially was told to ahve sheets for this pull- out would mean an additional charge!! Settled that pretty quickly. Although owner/staff quite friendly, when we appeared for breakfast the first morning, were made to feel we were intruding; ordered breakfast brought in room next day. 3rd morning never got the requested wake-up call or the coffee/breakfast as requested
We arrived late to a very warm welcome and most helpful reception. The room opened onto the main square in the historic car free centre in Split. A simple but fresh breakfast was served in the room again by friendly staff.
The hotel is perfectually situated in the Old Town, everything is within easy reach, what more can I say. Its just the perfect choice!!
Wonderful place to spend your time while in Split. Palace Suites has the best location for travellers who like to be in the center of the city. It is so conveniently located that everything I needed was in walking distance, which I value when I travel. The room put a smile on my face when I walked in due to the ancient brick wall theme which gives it a pleasant aura. The rain shower in the washroom was unbelievable. I plan to put one of those in my own washroom after my stay at Palace Suites.
Excellent hotel, no complaints whatsoever.
The location of the rooms and the decor
As previous reviewers have stated the suites have accepted guests long before it is ready to open and should not be charging the full price whilst "practising". "Reception" is in what appears to be a family living room which is cluttered with personal belongings/clean laundry. This is also where the haphazard breakfast is served. Breakfast was served on a settee shared with several other guests while staff rummaged in cupboards to find glasses and cups. Juice was served by placing a carton on the table for guests to share amongst themselves. To pay by credit card still entails walking to another office several minutes away as there is no facility to do this in the suites. Certainly not what I expected from 4 star boutique accomodation!!
owner was great.
lack of hot water
The staff were amazing, very helpful and very friendly. The rooms were also very, very nice with a fantastic veiw.
The proprietor was very friendly and helpful and once you got to hotel it was in a unique location.
It was not ready to open. Light fixtures were not installed in bathroom, wireless internet and tv did not work, breakfast arrangements with restaurant across the street had not yet been established, and no credit card machine on site. While hotel says there is no parking does not state that there is no parking in the old town at all that parking must be at train station. Proprietor while acknowledging all these issues still charged full price for accommodations. Very much feel like stay was used as a trial run for occupancy and was charged full/high price for the experience
With a stay at Palace Suites Heritage Hotel, you'll be centrally located in Split, within a 5-minute walk of Split Riva and Diocletian's Palace. Featured amenities include complimentary wired Internet access, a business center, and express check-in. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle.