The personnel were most accommodating. The wait staff, both at breakfast and in the bar area, were friendly, competent and polite. Also, the front desk employees made the stay quite pleasant. All areas were clean and kept so.
The size of the room and the lack of necessities were disappointing. There was no clock in the room and, since we don't wear a watch or carry a working cell phone, there was no way to check the time other than the television.
Friendliness and efficiency of the staff. Breakfast buffet.
Room, although quite clean and attractive, was too small for two guests. For example, there was only one chair.
From check in to breakfast buffet the staff at this location was very attentive & friendly. Easy access to hop on a bus!
Carpet in the corridor: old and very used
Very close to bus stops which will take you to the airport if you are looking to take the train into London. Breakfast was a good variety & staff kept every thing stocked well for the large amount of guests.
The room we stayed in was a little warm... the A/C wasn't working well & because we had been in London all day, by the time we got back it was too late for anything to be done about it & the window wouldn't open either for a breeze.
I love that the check in process was only a few sec....I asked for a wake up call by 5:30am even though I was up by 5am and I forgot about it the front desk still called. I LOVED the bathroom very classy with the black and white theme. I''ll be back
During the night I was hot but I forgot to turn on the A/c but I didn't see the option for it to be cool...only heat but then again maybe I didn't know how to work it.
New and Clean
Staff not up front about policies. Room bill was incorrect. Bad Transportation and location.
The kindess and help of the front desk. First class experince.n
No bacon for breakfast.
A comfortable Heathrow Airport hotel with meeting rooms and onsite parkingHoliday Inn Express® London - Heathrow T5 hotel is just off the M4 motorway, with easy access to London and Windsor.Heathrow Airport (LHR) T5 is a 10-minute drive away, or you can park onsite and catch the Heathrow Hotel Hoppa shuttle bus. The M25, M40 and M4 provide convenient links throughout Greater London, and direct trains from nearby Slough station can whisk you into London Paddington in 20 minutes. Windsor Castle is a short drive away, kids love the rides at Legoland® Windsor Resort and adults can have some fun at Royal Windsor Racecourse. Slough Trading Estate, 5 miles away, is home to many global company headquarters. The hotel’s 7 well-equipped meeting rooms can host up to 120 guests, with catering available on request.At this hotel you can enjoy:- Free Wi-Fi- An inclusive Express Start™ Breakfast- On-site parking for a small daily fee- Sofa beds for familiesDouble glazing and blackout curtains in our quiet bedrooms will help you get a good night’s sleep. Kids 12 and under eat free any time of day in our Great Room restaurant, and there’s a Costa Coffee outlet for snacks and hot drinks. After a day out, relax with a drink at the lounge bar or a tasty dinner In The Great Room Restaurant
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